Kanban through its values: agendas for change

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Kanban through its values @asplake #lkce13

Kanban through its values:agendas for change

Mike Burrows@asplake

mike@djaa.compositiveincline.com

meldstrong.com

Kanban through its values @asplake #lkce13

What is Kanban?

Kanban through its values @asplake #lkce13

What is Kanban?

The Kanban method [1] is anevolutionary approach to change

Kanban through its values @asplake #lkce13

What is Kanban?

Kanban is the humane,“start with what you do now”

approach to change

Kanban through its values @asplake #lkce13

transparency balance collaboration understanding

agreement respect customer focus

flow leadership

Kanban through nine values

Kanban through its values @asplake #lkce13

Improvement transparency balance collaboration

A3

A1

A2Organizational Change understanding agreement respect

Service Transformation customer focus flow leadership

Nine values, three agendas

Kanban through its values @asplake #lkce13

A1 A2 A3

Improvement transparency balance collaboration

A1

Kanban through its values @asplake #lkce13

A1 A2 A3 transparency• • •

CP1: VisualizeCP4: Make policies explicitCP5: Implement feedback loops

Kanban through its values @asplake #lkce13

A1 A2 A3 transparency• • •

Make knowledge work visible, organize it

Kanban through its values @asplake #lkce13

A1 A2 A3 transparency• • •

Self-organize around the work

Kanban through its values @asplake #lkce13

Capture learning

A1 A2 A3 transparency• • •

Kanban through its values @asplake #lkce13

A1 A2 A3 transparency• • •

policies - local

Kanban through its values @asplake #lkce13

When priorities need to change,

inform the people affected

policies - global

A1 A2 A3 transparency• • •

Kanban through its values @asplake #lkce13

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On holdProposedPrioritisedReady for DevDevTestingReady for Re-leaseReleasedImplemented

A1 A2 A3 transparency• • •

feedback loops: informed by data

Kanban through its values @asplake #lkce13

A1 A2 A3 transparency• • •

feedback loops: involve people

Kanban through its values @asplake #lkce13

CP1: VisualizeCP4: Make policies explicitCP5: Implement feedback loops

A1 A2 A3 transparency• • •

Kanban through its values @asplake #lkce13

A1 A2 A3 balance• • •

CP2: Limit work-in-progress (WIP)

Kanban through its values @asplake #lkce13

4

A1 A2 A3 balance• • •

Pull systems for knowledge work

Kanban through its values @asplake #lkce13

4

Pull systems for knowledge work

A1 A2 A3 balance• • •

Kanban through its values @asplake #lkce13

4

Pull systems for knowledge work

A1 A2 A3 balance• • •

Kanban through its values @asplake #lkce13

A1 A2 A3 balance• • •

demand vs capacity

Kanban through its values @asplake #lkce13

urgency-driven vs date-driven

A1 A2 A3 balance• • •

Kanban through its values @asplake #lkce13

date-driven vs interrupt driven

A1 A2 A3 balance• • •

Kanban through its values @asplake #lkce13

short, medium & long term

A1 A2 A3 balance• • •

Kanban through its values @asplake #lkce13

delivery, improvement, experiment

A1 A2 A3 balance• • •

Kanban through its values @asplake #lkce13

customer, team, organization

A1 A2 A3 balance• • •

Kanban through its values @asplake #lkce13

CP2: Limit work-in-progress (WIP)

A1 A2 A3 balance• • •

Kanban through its values @asplake #lkce13

A1 A2 A3 collaboration• • •

CP6: Improve collaboratively, evolve experimentally[using models [and the scientific method]]

Kanban through its values @asplake #lkce13

A1 A2 A3 collaboration• • •

creative relationships

Kanban through its values @asplake #lkce13

the means to solve problems…

A1 A2 A3 collaboration• • •

Kanban through its values @asplake #lkce13

A1 A2 A3 collaboration• • •

…and an improvement focus

Kanban through its values @asplake #lkce13

Models Internal ExternalHow

things work

✔ ✔

How to change them

✔ ✔

A1 A2 A3 collaboration• • •

Build & borrow models

Kanban through its values @asplake #lkce13

Plan

Do

Check

Act

Evolve experimentally

A1 A2 A3 collaboration• • •

Kanban through its values @asplake #lkce13

CP6: Improve collaboratively, evolve experimentally[using models [and the scientific method]]

A1 A2 A3 collaboration• • •

Kanban through its values @asplake #lkce13

A1 A2 A3

Improvement transparency balance collaboration

A1

Kanban through its values @asplake #lkce13

A1 A2 A3

• Team-level adoption• Capabilities, predictability• Model-driven improvement• Collaborative problem solving

The improvementagenda

Kanban through its values @asplake #lkce13

A1 A2 A3

A2

Service Transformation customer focus flow leadership

Kanban through its values @asplake #lkce13

CP3: Manage flow

customer focus• • • A1 A2 A3

Kanban through its values @asplake #lkce13

CP3 (expanded):Manage flow,• seeking smoothness &

timeliness,• anticipating customer needs

customer focus• • • A1 A2 A3

Kanban through its values @asplake #lkce13

CP3 (expanded):Manage flow,• seeking smoothness &

timeliness,• anticipating customer needs

customer focus• • • A1 A2 A3

Kanban through its values @asplake #lkce13

“Knowing what you’re delivering,to whom, and why”

customer focus• • • A1 A2 A3

Kanban through its values @asplake #lkce13

Assure satisfaction

customer focus• • • A1 A2 A3

Kanban through its values @asplake #lkce13

Discover what will be needed

customer focus• • • A1 A2 A3

Kanban through its values @asplake #lkce13

Discover what will be needed

customer focus• • • A1 A2 A3

Kanban through its values @asplake #lkce13

Discover what will be needed

customer focus• • • A1 A2 A3

Kanban through its values @asplake #lkce13

Discover what will be needed

customer focus• • • A1 A2 A3

Kanban through its values @asplake #lkce13

...anticipating the mobility needs of people and society ahead of time

from The Toyota Promise

customer focus• • • A1 A2 A3

Kanban through its values @asplake #lkce13

CP3 (expanded):Manage flow,• seeking smoothness &

timeliness,• anticipating customer needs

customer focus• • • A1 A2 A3

Kanban through its values @asplake #lkce13

CP3 (expanded):Manage flow,• seeking smoothness &

timeliness,• anticipating customer needs

flow• • • A1 A2 A3

Kanban through its values @asplake #lkce13

Pay explicit attention [7] to flow

A1 A2 A3 flow• • •

Kanban through its values @asplake #lkce13

Pay explicit attention [7] to flow

A1 A2 A3 flow• • •

Kanban through its values @asplake #lkce13

Pay explicit attention [7] to flow

A1 A2 A3 flow• • •

Kanban through its values @asplake #lkce13

Pay explicit attention [7] to flow

A1 A2 A3 flow• • •

Kanban through its values @asplake #lkce13

Pay explicit attention [7] to flow

A1 A2 A3 flow• • •

Kanban through its values @asplake #lkce13

Pay explicit attention [7] to flow

A1 A2 A3 flow• • •

Kanban through its values @asplake #lkce13

Pay explicit attention [7] to flow

A1 A2 A3 flow• • •

Kanban through its values @asplake #lkce13

Keep it visible, value it

A1 A2 A3 flow• • •

Kanban through its values @asplake #lkce13

lead time =work-in-progress

(WIP)throughput

A1 A2 A3 flow• • •

Little’s law

Kanban through its values @asplake #lkce13

CP3 (expanded):Manage flow,• seeking smoothness &

timeliness,• anticipating customer needs

A1 A2 A3 • • • flow

Kanban through its values @asplake #lkce13

FP4: Encourage acts of leadership at all levels in your organization –from individual contributors to senior management

A1 A2 A3 • • • leadership

Kanban through its values @asplake #lkce13

A1 A2 A3 • • • leadership

Kanban through its values @asplake #lkce13

Small acts of leadership [13]

A1 A2 A3 • • • leadership

transparency balance collaboration understanding

agreement respect customer focus

flow leadership

Kanban through its values @asplake #lkce13

1. What is the process?2. How can we see that it is

working?3. How is it improving?

A leadership routine

A1 A2 A3 • • • leadership

Kanban through its values @asplake #lkce13

FP4: Encourage acts of leadership at all levels in your organization –from individual contributors to senior management

A1 A2 A3 • • • leadership

Kanban through its values @asplake #lkce13

A1 A2 A3

A2

Service Transformation customer focus flow leadership

Kanban through its values @asplake #lkce13

A1 A2 A3

• Customer-focused knowledge discovery [15]

• Service-oriented delivery architectures

• End-to-end flow management• Portfolio risk management

The service transformationagenda

Kanban through its values @asplake #lkce13

A1 A2 A3

A3

Organizational Change understanding agreement respect

Kanban through its values @asplake #lkce13

FP1: Start with what you do now

A1 A2 A3 understanding• • •

Kanban through its values @asplake #lkce13

FP1 (expanded):Start with what you do now, understanding [4]:• how it serves and frustrates the customer• how it works and fails to work for you• how it might be changed safely

A1 A2 A3 understanding• • •

Kanban through its values @asplake #lkce13

A1 A2 A3 understanding• • •

selforganization

visualization

understandingperspectivesobservations

modelsgoals

Kanban through its values @asplake #lkce13

• Are we tampering? [5]• Is it bravado? [6]

A1 A2 A3 understanding• • •

Questions of safety

Kanban through its values @asplake #lkce13

How much damage?

A1 A2 A3 understanding• • •

Kanban through its values @asplake #lkce13

Do we have the patience?

A1 A2 A3 understanding• • •

Kanban through its values @asplake #lkce13

FP1 (expanded):Start with what you do now, understanding [4]:• how it serves and frustrates the customer• how it works and fails to work for you• how it might be changed safely

A1 A2 A3 understanding• • •

Kanban through its values @asplake #lkce13

FP2: Agree to pursue evolutionary change

A1 A2 A3 agreement• • •

Kanban through its values @asplake #lkce13

agreement fromvs

agreement between

A1 A2 A3 agreement• • •

Kanban through its values @asplake #lkce13

agreement in principle,vs

agreement in practice

A1 A2 A3 agreement• • •

Kanban through its values @asplake #lkce13

Managers,Higher Organization,

CorporateSystems

CustomersPeers,Others

Impacted

Team

YOU

A1 A2 A3 agreement• • •

Less this…

Kanban through its values @asplake #lkce13

CustomersPeers,Others

Impacted

Team

Impacted

ImplementorsDesigners

Instigators

TheChangeTeam

…more this:

A1 A2 A3 agreement• • •

Kanban through its values @asplake #lkce13

Fitness

Capability for Change

Time

A1 A2 A3 agreement• • •

Rinse &repeat:

Kanban through its values @asplake #lkce13

FP2: Agree to pursue evolutionary change

A1 A2 A3 agreement• • •

Kanban through its values @asplake #lkce13

FP3: Initially, respect current roles, responsibilities & job titles

A1 A2 A3 • • • respect

Kanban through its values @asplake #lkce13

…the dream of an empowered, self-organizing, trusting, respectful workplace…

…the dream of organizations that deliver high quality and delight customers with designs that empower rather than frustrate…

…the dream of a workplace where cycle times are so short that ideas are turned into valuable functionality when they are needed…

Yes we Kanban!David J Anderson [14]

A1 A2 A3 • • • respect

Kanban through its values @asplake #lkce13

A1 A2 A3 • • • respect

Respect is a key test

transparency balance collaboration understanding

agreement respect customer focus

flow leadership

Kanban through its values @asplake #lkce13

FP3: Initially, respect current roles, responsibilities & job titles

A1 A2 A3 • • • respect

Kanban through its values @asplake #lkce13

A1 A2 A3

A3

Organizational Change understanding agreement respect

Kanban through its values @asplake #lkce13

A1 A2 A3

• Disciplined engagement• Systems & complexity thinking• Change capability, safety• Organizational learning

The organizationalchange agenda

Kanban through its values @asplake #lkce13

What is Kanban?

Kanban through its values @asplake #lkce13

What is Kanban?

Kanban is the humane,“start with what you do now”

approach to change

Kanban through its values @asplake #lkce13

Reflection (1)

Which 3 values resonate most strongly?

transparency balance collaboration understanding

agreement respect customer focus

flow leadership

Kanban through its values @asplake #lkce13

Reflection (2)

A1A2A3

The improvement agendaThe service transformation agendaThe organizational change agenda

Which agenda will engage? Which will get the job done?

Kanban through its values @asplake #lkce13

[1] Kanban, Anderson http://www.amazon.com/Kanban-Successful-Evolutionary-Technology-Business/dp/0984521402/ref=sr_1_1?s=books&ie=UTF8&qid=1364387272&sr=1-1[2] http://positiveincline.com/index.php/2013/01/introducing-kanban-through-its-values/[3] http://positiveincline.com/index.php/2013/01/kanban-values-understanding-and-purpose/[4] Thinking in Systems: A Primer, Meadows http://www.amazon.com/Thinking-Systems-Donella-H-Meadows/dp/1603580557/ref=sr_1_1?s=books&ie=UTF8&qid=1364387371&sr=1-1[5] Out of the Crisis, Deming http://www.amazon.com/Out-Crisis-W-Edwards-Deming/dp/0262541157/ref=sr_1_1?s=books&ie=UTF8&qid=1364387455&sr=1-1[6] Good to Great, Collins http://www.amazon.com/Good-Great-Companies-Leap-Others/dp/0066620996/ref=sr_1_1?s=books&ie=UTF8&qid=1364387591&sr=1-1[7] The Culture Game: Tools for the Agile Manager, Mezick http://www.amazon.com/Culture-Game-Tools-Agile-Manager/dp/0984875301/ref=sr_1_1?s=books&ie=UTF8&qid=1364387632&sr=1-1[8] Steven J. Spear, The High Velocity Edge[9] http://en.wikipedia.org/wiki/Little%27s_law[10] Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization, Logan http://www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321/ref=sr_1_1?s=books&ie=UTF8&qid=1364387685&sr=1-1[11] http://en.wikipedia.org/wiki/Learning_organization[12] The Fifth Discipline: The Art & Practice of The Learning Organization, Senge http://www.amazon.com/Fifth-Discipline-Practice-Learning-Organization/dp/0385517254/ref=sr_1_1?s=books&ie=UTF8&qid=1364387790&sr=1-1[13] Small acts of leadership positiveincline.com/index.php/2013/06/small-acts-of-leadership/[14] Yes we Kanban http://www.agilemanagement.net.php5-19.dfw1-2.websitetestlink.com/resources[15] Stand up meeting, thinking tool, leadership routine http://positiveincline.com/index.php/2013/09/stand-up-meeting-thinking-tool-leadership-routine/

References

Kanban through its values @asplake #lkce13

Special thanks to:Jabe Bloom, Patrick Steyaert, Matthias Jouan, David J Anderson, Dave White,

Arne Roock, Bernd Schiffer, Dimitar Bakardzhiev, Greg Brougham,Hermanni Hyytiälä, Janice Linden-Reed, Chris Chan, Zsolt Fabok, Corinna

Baldauf, Andy Carmichael, Alex Fedtke, Tom Cagley, Rob Ferguson, Yuval Yeret,Joseph Hurtado, John Miller, Kurt Häusler, Matthias Bohlen, Rodolfo Moeller,

Karl Scotland, Mattias Skarin, Alan Shalloway, Pierre Nies, Fred Engel,David Shrimpton, Björn Tikkanen, Simon Thomas, Simon Marcus, Marco Melas,

Jon Terry, Maria Alfredéen, Torbjörn Gyllebring, Shridhar Lolla, Jim Sutton,Stephen Parry, Klaus Leopold, Sigi Kaltenecker, Gaetano Mazzanti

Thank you

Photos:Slide14: David J. Anderson & Associates IncSlide 34: http://en.wikipedia.org/wiki/File:Lennon-McCartney.JPGSlide 35: http://www.nobelweekdialogue.org/?attachment_id=364

Kanban through its values @asplake #lkce13

Homework

transparency balance collaboration

customer focus flow leadership

understanding agreement respect

Choose three values for your meldstrong.com profile

transparency balance collaboration understanding

agreement respect customer focus

flow leadership