© 2019 Jack Henry & Associates, Inc.®1 © 2019 Jack Henry & Associates, Inc.®

SilverLake Fireside Chat –

2019 Spring Update

Jack Henry & Associates, Inc.®

© 2019 Jack Henry & Associates, Inc.®2

1 Fireside Warmup

2 Jack Henry Banking Mission

3 Industry Insight

4 Banking Top 10 Initiatives

5 Mark Unplugged

6 Q&A

© 2019 Jack Henry & Associates, Inc.®3

Fireside Chats – SilverLake Participation

81% 91%

2017 2018

49%

2016

© 2019 Jack Henry & Associates, Inc.®4

SAVE-THE-DATE FOR THE 2019 JAC

October 6-10

San Diego Convention Center

San Diego, CA

© 2019 Jack Henry & Associates, Inc.®5

Registration & Hotel Room Block:

• Monday, June 3rd

• 6 hotel locations

Early Bird Discount Ends: August 1

Hotel Block Expires: August 1

© 2019 Jack Henry & Associates, Inc.®6

Registration & Hotel Room Block:

• Monday, June 3rd

• 6 hotel locations

Convention Center Information:

• VisitSanDiego.com

Multiple Hotels Available:

• Grand Hyatt

• Hard Rock Hotel

• Hilton Bayfront

• Hilton Gaslamp

• Marriott Marina

• Omni Downtown

© 2019 Jack Henry & Associates, Inc.®7

Regional User Groups (RUGS)

Bank Driven

Officers are

elected by

you

Educational

Channel for

continuing

education

Interactive

Exchange

ideas and

best practices

Directional

Provide

enhancement

direction to JHA

Insightful

Stay current

on industry

trends

© 2019 Jack Henry & Associates, Inc.®8

Regional User Groups (RUGS)

President

Lisa Kilgour

MainStreet Bank

Vice President

Elizabeth “Liz” Ellis

Bangor Savings Bank

• Mid Atlantic Jack Henry SilverLake User Group

• SilverLake Mid-South User Group

• SilverLake Mid-States Regional Users Group

• SilverLake Midwest Regional User Group

• Northeast Regional User Group

• Jack Henry Users Group Southern

• Jack Henry Southwest Users Group

• Western SilverLake Regional Users Group

© 2019 Jack Henry & Associates, Inc.®9

Welcome!adWelcome!

Thank You for Your Business

© 2019 Jack Henry & Associates, Inc.®10

Mark ForbisEVP & CTO

Jack Henry & Associates

Stacey ZengelVP, Jack Henry & Associates

President, Jack Henry Banking

Greg AdelsonVP, Jack Henry & Associates

GM, Payment Solutions

Meet our PRESENTERS

© 2019 Jack Henry & Associates, Inc.®11

Susan GeissGM, Banking Operations

Jack Henry Banking

Kevin SligarChief Technical Architect

Jack Henry Banking

Leo MallamaciDirector of Sales

Jack Henry Banking

Presentation SUPPORT TEAM

Joel ThomasSr. Manager, Special Projects

Jack Henry Banking

© 2019 Jack Henry & Associates, Inc.®12

Jack Henry Banking® MissionBe innovative. Deliver on time.

Exceed

expectations.

Work smarter.

Listen to the client and

to each other.

Build open and honest relationships.

Have fun!

Forge good

partnerships.

Embrace and

drive change.

Communicate, communicate,

communicate!

OUR

CORE

GOALS

© 2018 Jack Henry & Associates, Inc.®13

Jack Henry Banking Insight

Education Support Consulting

© 2018 Jack Henry & Associates, Inc.®14

Industry Insight

Open Banking Digital Payments

© 2018 Jack Henry & Associates, Inc.®15

FY2019Top Ten List

Why publish a top 10 list?

▪ Transparency, accountability,

communication, and expectation setting

▪ We are business partners!

Caveats

▪ Regulatory changes may impact these

target dates.

▪ Beta testing can take anywhere from

3-9 months.

▪ Dates contained in this document are

provided as estimates only and can be

changed at any time at the sole

discretion of JHA. We will, however, let

you know if we do change them as well

as why we change them.

1Digital

Initiatives

2Payments

Initiatives

3User

Interface

4Banking

Initiatives

5Financial

Crimes

6Platform

Initiatives

7Integration

Initiatives

8OutLink

Initiatives

9Regulatory

Initiatives

Top 10

10Process

Improvement

01 Digital Initiatives

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

Banno

✓ Banno – Geezeo Integration Complete Complete

✓ Banno Conversations Complete Complete

✓ Banno – JHA Full Service Credit Card Complete Complete

MyCardRules Integration 5/10/2019 6/28/2019

Development GA

02 Payments Initiatives

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

JHA PayCenter:

Zelle with goDough and

SilverLake

3/31/2019 TBA

JHA PayCenter:

The Clearing House

Inbound to SilverLake

6/30/2019 TBA

Development GA

JHA Faster

Payments

Card-funded

Payments

Card-funded payments 3/31/2019 6/30/2019

GADevelopment

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

02 Payments Initiatives

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

JHA Card Platform

Core PlatformDebit Cards &

In-house Credit CardsFull Service Credit Cards

✓ SilverLake Complete Complete

GAGA

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

03 User Interface

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

User Interface (UI)

Deployment

Development GA

UI Deployment Complete 12/31/2019

Xperience Hosting

SolutionComplete 5/31/2019

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

04 Banking Initiatives

Banking Initiatives

Development GA

Multi-Level Lending 5/31/2019 R2019.3/R2020

Enhanced Account Analysis Upgrades 6/30/2019* 6/30//2019*

ACH System Upgrades 6/30/2019* 6/30/2019*

SilverLake Multi-Brand 6/30/2019* R2020*

New FX Wire Capability 7/31/2019 10/31/2019

* Multiple functionality, some may be available sooner.

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

05 Financial Crimes

Enterprise Risk

Mitigation Solutions

(ERMS)

✓ AML Module (SilverLake) Complete Complete

ACH Fraud 6/30/2019 TBA

Wire Fraud 6/30/2019 TBA

Deposit Fraud TBA* TBA

Check Fraud TBA* TBA

Insider Fraud TBA* TBA

Card Fraud TBA* TBA

CTR TBA* TBA

Development GA

JHA SafeGuard

Premium OFAC Complete 3/31/19

Development GA

* Dependent on development schedule with SAS

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

06 Platform Initiatives

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

WKFS Expere Forms

OnBoard Deposit Integration 6/30/2019 9/30/2019

OnBoard Lending Integration 9/30/2020 12/31/2020

Development GA

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

07 Integration Initiatives

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

Processing Services 5/31/2019 10/31/2019

Development GA

Sheltered HarborCommercial Lending

Center Suite (CLCS)

Mobile

Enhancements Complete 3/31/2019

QuickDecision

Integration - IDologyComplete 3/31/2019

QuickDecision

Digital RenewalsComplete 3/31/2019

QuickDecision

Integration Plaid3/31/2019 4/30/2019

Development GA

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

07 Integration Initiatives

Cross

Product

GADevelopment

Enterprise

Framework

Development GA

Additional CLCS Integration Complete 5/31/2019

Relationship 360

Enhancements5/31/2019 6/30/2019

x Consolidated Customer Care Delayed Delayed

Additional Enterprise

Events6/30/2019* 6/30/2019*

Enterprise Notification

System Adoption 6/30/2019* 6/30/2019*

Enterprise Multi-Factor

Authentication6/30/2019* 6/30/2019*

* Multiple functionality, some may be available sooner.

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

08 OutLink Initiatives

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

Disaster Avoidance

Development GA

jhaCall Center

Development GA

OutLink Data

Encryption at Rest

✓OutLink Data

EncryptionN/A Complete

Development GA

✓Full Service Credit –

Credit Card SupportComplete Complete

Chat – Call Center 3/31/2019 4/30/2019

✓

Disaster

Avoidance/iSeries Data

Replication(iASP)

Complete Complete

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

9 Regulatory

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

Regulatory

Development GA

✓ 2018 IRS Tax Functionality/EOY Complete Complete

✓ FAIM 3.0.5 Complete Complete

FAIM 4.0 5/31/2019 8/1/2019

Beneficial Owner Phase 2 6/30/2019 7/31/2019

FDIC Call Report Changes Ongoing Ongoing

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

10 Process Improvement

Complementary Quote

Process Improvement

Complementary Quote

Process Improvement N/A 6/30/2019

Development GA

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

SilverLake Delivery

SilverLake Defect

Reduction

Quarterly PTF with defects/regulatory

items only to SilverLake customers –

Phase 1 beta customers

4/30/2020

Focus on process improvements to

reduce outstanding technology debtOngoing

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

© 2019 Jack Henry & Associates, Inc.®31

Mark Unplugged

© 2019 Jack Henry & Associates, Inc.®32

Acquisition Update

© 2019 Jack Henry & Associates, Inc.®33

Strategic Perspective

➢ JHA Open Banking

➢ DataLake

➢ Bots

➢ Artificial Intelligence

➢ Mobile First / Cloud First

Q&AQ&A

© 2018 Jack Henry & Associates, Inc.®35

Contact Information

Stacey Zengel – szengel@jackhenry.com

Mark Forbis – mforbis@jackhenry.com

Greg Adelson – gadelson@jackhenry.com

Sue Geiss – sgeiss@jackhenry.com

Kevin Sligar – ksligar@jackhenry.com

Leo Mallamaci – lmallamaci@jackhenry.com

Joel Thomas – joelthomas@jackhenry.com