What the &*%$ are they up to in ITS?

June 6, 2013 | Blackburn Room | Robarts Library

IT Infrastructure & Network Services

Graham Stewart Steve Baroti Tarrah Gledhill

Alex Cheng Stephen Hong Reg Matson

Servers

Storage

Networks

System applications

System monitoring

Staff workstations

Backup & recovery

Raymond Tsang

E-resources, Sirsi & Metadata Mgmt

Wenran Zhang

Marlene van Ballegooie

Bilal Khalid

Sirsi and Workflows

Library catalogue

Endeca, Summon

Metadata management and integration

Raymond Tsang Yvonne Ramcharan

Marc Lalonde Richard Hydal

Digital and Library Web Services

M

Marc Lalonde Gordon Belray Richard Hydal Andrew McAlorum

Ken Yang Bilal Khalid Paul Armstrong

Library web sites

Discovery layer design

Web design and content repositories

Digital project development

Rare and special collection digitization

Scholarly Communications

Scholarly Communications

Rea Devakos Andrew McAlorum

T-Space institutional repository

Focus on Research faculty profiles

Journal Production Systems

Open Conference SystemsSarah Forbes Sean Zhao

Administration & Communications

Sian Meikle Yvonne Ramcharan

Administration

Communications

Digital usage assessment

Web design

Print design

Publication designMaureen Morin

Lisa Gayhart

Gordon Belray

And needing no introduction...

Digital Communications

Library Sites

Library Sites

Library Sites

Library Sites

Library Sites

Library Sites

Accessibility for Ontarians with Disabilities Act (AODA)

Jan. 1 2014

Library Sites

Library Sites

It's back!

eResources

Sirsi/Dynix's Symphony 3.4.1

eResources

Priorities: maintain and monitor ILS servers and Oracle

eResources

Keeping the system up to date

eResources

Integrity and security

eResources

Dealing with data

eResources

Customized support for Sirsi ILS

eResources

The odds and ends of ILS: experience over the years

Core Library Services

● Catalogue SIRSI

● eResources Serial Solutions

● Discovery Layer Endeca, Summon

Sirsi Catalogue

● Maintenance○ RDA, Serials concatenation, cleanup...

● Custom requests

● Data export for other services○ Endeca, Browse Search, Request Item...

● Numbers

○ 7.3 million bib records, 11.2 million item records, 1.5

million e-resources

Serials Solutions

● Activating incoming titles

● Loading Serials Solutions MARC into Sirsi

● Daily catalogue updates to Summon(soon)

● Troubleshooting access issues

● Managing digital rights information

● Other services

● Numbers○ 140M Journal articles, 285M newspaper articles

● Library Catalogue○ Endeca

○ Browse Search

○ Enriched Content

● Article Search○ Summon

○ Using Summon API

Discovery Layers

Catalogue Redesign

● New features● Faster and cleaner● Responsive and

accessible

Coming this Fall!

Get a sneak peek!utl-catalogue@library.utoronto.ca

Digital Projects Development

We collaborate with faculty to publish their research and data online, and build custom applications to support their research.

Digital Collections

http://library.utoronto.ca/digital-collections

Digital Humanities

Using computational tools to do the work of the humanities. - John Unsworth

● Open standards, open source, open access

● Custom applications for the study of traditional humanities objects

● Digital publishing● Visualization● Community

Digital Humanities

2011/2012Soviet Samizdat Periodicalshttp://samizdat.library.utoronto.ca

British Armorial Bindingshttp://armorial.library.utoronto.ca

Representative Poetry Onlinehttp://rpo.library.utoronto.ca

2012/2013DEEDSDocuments of Early England Data Set

Jackman Humanities Institutehttp://humanities.utoronto.ca

REEDRecords of Early English Drama

Digital Curation

Digital Preservation + Data Curation = Digital Curation

http://heritage.utoronto.ca

=

Digital Projects Management

Scholarly Communications

Suite of Services:● OCS● JPS ● T-Space● Focus on Research

http://guides.library.utoronto.ca/scholarlycommunication

T-Space

http://tspace.library.utoronto.ca

Focus on Research

http://focus.library.utoronto.ca

IT Infrastructure and Network Services

Steve Baroti

Tarrah Gledhill

Graham Stewart

Is the system running?!?

Providing technology to enable users.

=> Library staff

=> University community

=> OCUL community

=> 100,000s of users worldwide

Photo: Gordon Belray

1. Twelve networks in seven library buildings.

=> Gerstein=> Earth Sciences=> Math=> Engineering=> Media Commons Vault=> UTL@Downsview=> Robarts (six!)

2. Servers

=> 300+=> Staff workstation support

=> Web / database / application

=> Servers to manage servers

3. Storage

=> 550 TB

=> Library and Scholars Portal data

=> Massive future plans: > 1 petabyte

Application

Database

Load balancing

Storage

IPHAProxy / Keepalived

HAProxy / Keepalived

IPMemcached/ Keepalived

Memcached/ Keepalived

IPMySQL MySQL

User

Varnish

XCache

Apache & PHP

Varnish

XCache

Apache & PHP

Varnish

XCache

Apache & PHP

Varnish

XCache

Apache & PHP

4. Application Scaling

5. Open Source Software

6. Metrics

7. Backup and disaster recovery.

One Petabyte: local and offsite

8. Website Security

log server

security modulesinternet databasesweb serverfirewall

9.OCUL UTL ScholarsPortal

Source: http://www.techcrates.com/use-of-virtual-servers/

10. Server Virtualization

Source: http://www.techcrates.com/use-of-virtual-servers/

Server Virtualization

Source: http://www.theregister.co.uk/2012/03/26/opscode_funding_chef_momentum/

Server Virtualization

Source: http://en.wikipedia.org/wiki/File:ConfiurationActivityModel.png

11. Automation / Configuration Management

12. Data Centre

Photo: Gordon Belray

Data Centre

Photo: Gordon Belray

ITS Help Desk

Who are we?

Computer Systems Specialists (CSS): Stephen Hong, Alex Cheng and Reg Matson

Team Lead: Tarrah Gledhill

ITS Help Desk

What we are not: Information Commons Help Desk

ITS Help Desk

What we are: facilitators!

ITS Help Desk

What we do:

● Provide a consistent Windows desktop experience from any central Library computer

● Keep your data secure● Backup your data centrally for you● Provide shared storage for Departments and Projects● Provide you with the IT tools to get your job done

ITS Help Desk

● When you call, we will answer!○ Supported business hours:○ Mon – Fri: 8:30 a.m. to 7 p.m.○ Sat: 9 a.m. to 5 p.m., Sun: 11 a.m. to 5 p.m.○ Holidays: 9 a.m. to 5 p.m.

● New email address and issue tracking ○ email: ITShelp@library.utoronto.ca ○ software: Jira

● Frequently asked questions

ITS Help Desk

What we can do for you ...

● Assist you with any help you need with your ITS supported library staff computer (laptop or other mobile device).

● Regularly apply software and security updates to library staff computers.● Install / uninstall / troubleshoot software on your staff computer or laptop.● Provide Remote Desktop access to your computer.● Create and unlock Library Domain user accounts and reset passwords.● Setup self install permissions on your Library staff computer.● Equipment bookings, laptop and projector setup for meetings.● Computer moves; to a new location, repositioned on your desk, cable

detangling.

If you are not sure who to contact, contact us, we are here to help.

Design and Online Repositories

Design and Online Repositories

Library Catalogue

RWDAccessible

Design and Online Repositories

Library Catalogue

Record Details

Design and Online Repositories

Library Catalogue

Custom format icons

Design and Online Repositories

Library Sites (Drupal)

Design and Online Repositories

Develop unifying theme while promoting individual identity of library

Design and Online Repositories

Customized internal sites

Libraries Advancement -Boundless Knowledge

Photography - graphics - layout

Design and Online Repositories

Photography

heritage.utoronto.ca

Large internal collection of UTL/UofT photographs

Creative Commons license

Also available on network map by request

Design and Online Repositories

Digital Humanities

Representative Poetry Onlinerpo.library.utoronto.ca

Styles based on printed anthologies

Design and Online Repositories

Digital HumanitiesSoviet Samizdat Periodicalssamizdat.library.utoronto.ca

British Armorial Bindingsarmorial.library.utoronto.ca

DEEDSdeedsdev.library.utoronto.ca

Design and Online Repositories

Digital Signage

Floor DirectoriesFisher Media Commons- more to come!

Design and Online Repositories

FADIS

Federated Academic Digital Imaging System

14 partner institutions

Fine Art content management system and teaching tool

Design and Online Repositories

Design and Online Repositories

MyMedia

Free university wide hosting and streaming of video and audio content

permanent play linksembed code

Print and digital materials for library events & services

● posters● web graphics

& css● invitations● handouts● banners● buttons

Request support via communications libguide.

Graphic Design

Print & digital library newsletters

Graphic Design

Support for Library Advancement● fact sheets● event handouts● print ads

Graphic Design

Support for Faculty / Departments● web graphics & css● print publication support (book cover

design, image prep for print)

Graphic Design

Coming next...

● Communication○ ITS website○ Help desk software○ Metrics and analysis○ Advisory committee

● Scaling up○ Responsive accessible web design○ New digital projects: DEEDS, RPO anthology○ New looks: T-Space, OCS, JPS○ Digital preservation, data curation and cloud storage

Questions?

Information Technology Services

Robarts Library, 7th Flooritshelp@library.utoronto.ca

Provide feedback to new catalogue redesign:utl-catalogue@library.utoronto.ca