Post on 02-Mar-2021
@Cascadeit 2019
ITIL4 – Practices
For your
@Cascadeit 2019
Table of Contents
General Management Practices ............................................................................................................................................................................................................ 6
Architecture Management ..................................................................................................................................................................................................................... 7
Continual Improvement ......................................................................................................................................................................................................................... 8
Information Security Management ........................................................................................................................................................................................................ 9
Knowledge Management ..................................................................................................................................................................................................................... 10
Measurement & Reporting .................................................................................................................................................................................................................. 11
Organizational Change Management ................................................................................................................................................................................................... 12
Portfolio Management ......................................................................................................................................................................................................................... 13
Project Management ............................................................................................................................................................................................................................ 14
Relationship Management ................................................................................................................................................................................................................... 15
Risk Management ................................................................................................................................................................................................................................. 16
Service Financial Management ............................................................................................................................................................................................................ 17
Strategy Management .......................................................................................................................................................................................................................... 18
Supplier Management .......................................................................................................................................................................................................................... 19
Workforce and Talentmanagement ..................................................................................................................................................................................................... 20
@Cascadeit 2019
Servicemanagement Practices ............................................................................................................................................................................................................ 21
Availability Management ..................................................................................................................................................................................................................... 22
Business Analysis .................................................................................................................................................................................................................................. 23
Capacity & Performance Management ................................................................................................................................................................................................ 24
Change Control ..................................................................................................................................................................................................................................... 25
Event Management .............................................................................................................................................................................................................................. 26
Incident Management .......................................................................................................................................................................................................................... 27
IT-Asset-Management .......................................................................................................................................................................................................................... 28
Problem Management ......................................................................................................................................................................................................................... 29
Relationship Management ................................................................................................................................................................................................................... 30
Release Management ........................................................................................................................................................................................................................... 31
Service Catalogue Management .......................................................................................................................................................................................................... 32
Service Configuration Management ..................................................................................................................................................................................................... 33
Service Continuity Management .......................................................................................................................................................................................................... 34
Servicedesign ........................................................................................................................................................................................................................................ 35
Servicedesk ........................................................................................................................................................................................................................................... 36
Servicelevel Management .................................................................................................................................................................................................................... 37
Servicerequest Management ............................................................................................................................................................................................................... 38
Service Validation- and Testing ............................................................................................................................................................................................................ 39
@Cascadeit 2019
Technical Management Practices........................................................................................................................................................................................................ 40
Deployment Management ................................................................................................................................................................................................................... 41
Infrastructure Management ................................................................................................................................................................................................................. 42
Software Development Management .................................................................................................................................................................................................. 43
@Cascadeit 2019
The big Picture
@Cascadeit 2019
General Management Practices
@Cascadeit 2019
Architecture Management
@Cascadeit 2019
Continual Improvement
@Cascadeit 2019
Information Security Management
@Cascadeit 2019
Knowledge Management
@Cascadeit 2019
Measurement & Reporting
@Cascadeit 2019
Organizational Change Management
@Cascadeit 2019
Portfolio Management
@Cascadeit 2019
Project Management
@Cascadeit 2019
Relationship Management
@Cascadeit 2019
Risk Management
@Cascadeit 2019
Service Financial Management
@Cascadeit 2019
Strategy Management
@Cascadeit 2019
Supplier Management
@Cascadeit 2019
Workforce and Talentmanagement
@Cascadeit 2019
Servicemanagement Practices
@Cascadeit 2019
Availability Management
@Cascadeit 2019
Business Analysis
@Cascadeit 2019
Capacity & Performance Management
@Cascadeit 2019
Change Control
@Cascadeit 2019
Event Management
@Cascadeit 2019
Incident Management
@Cascadeit 2019
IT-Asset-Management
@Cascadeit 2019
Problem Management
@Cascadeit 2019
Relationship Management
@Cascadeit 2019
Release Management
@Cascadeit 2019
Service Catalogue Management
@Cascadeit 2019
Service Configuration Management
@Cascadeit 2019
Service Continuity Management
@Cascadeit 2019
Servicedesign
@Cascadeit 2019
Servicedesk
@Cascadeit 2019
Servicelevel Management
@Cascadeit 2019
Servicerequest Management
@Cascadeit 2019
Service Validation- and Testing
@Cascadeit 2019
Technical Management Practices
@Cascadeit 2019
Deployment Management
@Cascadeit 2019
Infrastructure Management
@Cascadeit 2019
Software Development Management