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Courtesy of the

Managed Computer Consulting Glossary

http://glossary.sphomerun.com

IT Service

Agreement (Glossary Definition)

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Make Sure that

Your IT Service

Agreement Says,

and Means,

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Exactly What You

Have Agreed on

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Fee Structure

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If the Fee Structure

in Your IT Service

Agreement is in

Any Way Confusing

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Insist on

Clarification

Before Signing

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Knowing How

and When You Will

Be Charged May

be the Most

Important Part

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Services

Rendered

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Be Aware that if it

Isn’t Listed in the

IT Service

Agreement,

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Then You Can’t

Count on it

Happening

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Guarantees

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There Should be

Some Quality

Control Built into

the Contract

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• How Quickly will

the Company

Respond?

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• What’s the

Maximum Amount

of Unplanned

Downtime You

Will Experience?

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Measurable

Guarantees Hold

Service Providers

Accountable for the

Quality of their Work

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Has Your

Company Had

an Experience

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Where the

Language in

an IT Service

Agreement

Became Important?

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Tell Us

What Happened

in the Comments

Section Below

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