Post on 25-Dec-2014
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© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 1
IT Management for the Successful Enterprises Ulrich Pfeiffer Chief Technologist EMEA HP Software
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2
HP point of view As a leader, you need a performance system.
It can and should be digitized and automated.
It’s important that its coverage is comprehensive.
And cascaded and connected throughout the organization.
It can continuously improve by featuring best practices from your peers across the professional community.
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 3
Still our experience tells us IT can perform better
2/3 fail
Deliver more value Improve project success
What % of IT projects fail?
25% IT
75% users
Improve experience Find and fix outages first
Who identifies IT outages?
40% infrastructure
60% Apps
Manage risk Preempt security attacks
Where do attacks occur?
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 4
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 5
HP Software for IT Management
IT Performance Suite
HP Performance Systems
Professional Services, Support, Education and Global Partners.
Shared Technologies, Reference Architecture and Implementations
Security Performance Suite
Legal & Compliance Performance Suite
Marketing Performance Suite
The confidence, insight and agility to perform better
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 6
HP Software for IT Management
Service & Portfolio Management
Cloud & Automation Application Lifecycle Management
HP IT Performance Suite
HP Anywhere for mobilizing the enterprise
Executive Scorecard for instant insights
The power of the portfolio: integrated Solutions
Business Service Management
Monitor, prevent and resolve IT issues
Automate deployment and management of IT & cloud
services
Build high quality applications to meet
business needs
Optimize IT services and portfolio for business
innovation
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 7
HP Software for IT Management
Service & Portfolio Management
Cloud & Automation Application Lifecycle Management
HP IT Performance Suite
HP Anywhere for mobilizing the enterprise
Executive Scorecard for instant insights
Business Service Management
Key capabilities:
• IT Service Management
• Asset Management
• Universal CMDB & Universal Discovery
• Project & Portfolio Management
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 8
HP Service and Portfolio Management
Service and Portfolio Management
Financial and Compliance
Asset Manager
HW, SW, Infrastructure, Applications Universal Discovery
Service Manager
ITIL Practices
Network to Application CI dependency mapping Universal CMDB
Problem Incident Depreciation Configuration Management
Change License
Management Request for
service Maintenance
Demand and Resources
Project & Portfolio Management
Executive Scorecard Continuous improvement
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 9
ITSM as a Service
Simplified processes with HP best practices ü Service Desk
ü Incident Management
ü Problem Management
ü Change Management
ü Configuration Management
Leverage HP wealth of ITSM & ITIL experience
Fixed price, quick start Foundation service
HP Service Anywhere
HP SPM – Recent Highlights
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 10
HP SPM helps customers
Service and Portfolio Management
Problem Incident Depreciation Configuration Management
Change License
Management Request for
service Maintenance
20% improvement in incident resolution times. Austrian Airlines
80% of all incidents now solved by first level support. Audi AG
96% successful change rate. United Airlines
35% reduction in service support calls. ICIC Bank (India)
19% faster delivery on the top 5 catalog requests. Kelloggs
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 11
HP Software for IT Management HP IT Performance Suite
Key capabilities:
• Application Lifecycle Management
• Requirements Management
• Quality and Performance Testing
• Service Virtualization
Service & Portfolio Management
Cloud & Automation
HP Anywhere for mobilizing the enterprise
Executive Scorecard for instant insights
Business Service Management
Application Lifecycle Management
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 12
HP Application Lifecycle Management
HP Application Lifecycle Management
Full quality management in a unified platform
Quality Center
Unified with complete traceability from requirements, to development and test
Unified Functional Testing Test more and faster Easy Agile project mgmt
Agile Manager
Service Virtualization
Mobile apps test in the cloud
Mobile Testing Security Testing
Performance Center
Centralize load testing with real-world insights
LoadRunner
Executive Scorecard Continuous improvement
HP ALM
Virtualize apps for dev & test Ensure applications are secure Industry’s most widely used load testing solution
Single Platform, Full traceability
For all Applications
Cloud, Web, Mobile
First and Only Unified Testing
Innovative and Patented
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 13
HP Agile Manager
Agile project management
User Story management
Defect management
Workspace provisioning
IDE integrations
Development analytics (ALI)
A SaaS solution for Agile
Instant-on service
Regular, incremental releases driven by user feedback
Web-based, intuitive UI
Complements HP ALM/QC
Key Characteristics
HP ALM – Recent Highlights A SaaS-based solution for organizing, planning and executing agile projects
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 14
HP ALM helps customers
Reduce cost Reduction in the cost and effort associated with fixing defects by 50%
Minimize business risk of poor Quality Reduction in the number of defects found after deployment by 55%
Increase Quality Efficiency Reduction in the duration of the functional test cycle 65%
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 15
HP Software for IT Management HP IT Performance Suite
Key capabilities:
• Cloud Service Delivery Automation
• Operations, Workflow Orchestration
• Server, Network & Storage Automation
• Dev/Test Automation
Service & Portfolio Management
Cloud & Automation
HP Anywhere for mobilizing the enterprise
Executive Scorecard for instant insights
Business Service Management
Application Lifecycle Management
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 16
HP Cloud & Automation
Cloud & Automation
Executive Scorecard Continuous improvement
Cloud Service Automation Hybrid Cloud Controller for SaaS, PaaS, IaaS from local resources to public clouds
Continuous Delivery Automation Full Application provisioning lifecycle Management for the cloud
Datacenter Automation Automate IT tasks and processes, Run book Automation
Cloud Storage Applications Network Middleware Systems
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 17
HP Cloud Service Automation 3.2 Highly automated service lifecycle management • Easy-to-use, self-service portal • Multi-tenant catalogues • Application services (SaaS, PaaS, Iaas)
Enterprise-grade management • High availability, security, compliance • Intelligent resource utilization, monitoring
Flexible, open and extensible architecture • Multi-hardware, multi-hypervisor • Out-of-the-box integration with HP products • APIs for third party integration • Openstack support
Cloud management
Open, extensible architecture
Service lifecycle
Traditional Private cloud Managed cloud Public cloud
Consume Create
HP C&A – Recent Highlights
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 18
HP Cloud Service Automation helps customers
Reduce service deployment from 4-6
months to minutes
Increase server utilization up to 80%
Save hundreds of man-hours
• Comprehensive, unified management • Open, extensible architecture
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 19
HP Software for IT Management HP IT Performance Suite
Key capabilities:
• Operations Bridge
• Operations Analytics
• Application Performance Management
• Server, Network and Storage Management
Service & Portfolio Management
Cloud & Automation
HP Anywhere for mobilizing the enterprise
Executive Scorecard for instant insights
Application Lifecycle Management
Business Service Management
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 20
e
HP Business Service Management (BSM)
Operational Analytics Actionable intelligence from events, logs, monitoring metrics & topology data
Business Service Management
Operations Bridge Consolidated event management and cross domain reporting for hybrid IT environments
Infrastructure Management Comprehensive management of systems, networks and storage
Application Performance Mgmt Manage applications of all types & technologies – cloud, mobile, devOps
Run Time Service Model (RTSM)
Cloud Storage Systems Network Clients Mobile
Executive Scorecard Continuous improvement
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 21
HP BSM helps customers
Reduce cost Boeing reduced their costs by $1M per year with HP BSM
Minimize business impact when issues happen Florida Blue lowered the time to resolve to problems by 80%
Increase service availability Vodafone reduced downtime by 77%, increased availability to 99.9%
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 22 What‘s next at HP Software?
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 23
HP Software IT Value Chain
Service & Portfolio Management
Cloud & Automation Application Lifecycle Management
HP IT Performance Suite
Executive Scorecard for instant insights
Business Service Management
What are the key things that IT must do—and do well?
Plan Build Deliver Run
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 24
HP Software IT Value Chain
Service & Portfolio Management
Cloud & Automation Application Lifecycle Management
HP IT Performance Suite
Executive Scorecard for instant insights
Business Service Management
IT Value Streams based on ITPS Reference Architecture
Strategy to Portfolio Requirement to Deploy
Request to Fulfill Detect to Correct
What are the key things that IT must do—and do well?
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 25
HP Software IT Value Chain
Strategy to Portfolio
IT Performance Suite
Blueprint for optimizing the way you manage your IT portfolio and investments to drive business innovation.
• Which applications to retire or renew? • Consensus between the business and IT on priorities. • Accurate visibility into demands, their investments (CapEx/OpEX),
and their expected value.
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 26
HP Software IT Value Chain
Requirement to Deploy
IT Performance Suite
Drill down to the components and data needed to define, build, test, and deploy an IT service.
• Improved velocity and quality, requirement related tests, deliver projects on time.
• Save costs by resolving more functional, performance and security defects before release.
• True data on individual service costs, quality, and user feedback
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 27
HP Software IT Value Chain
Request to Fulfill
IT Performance Suite
Transition to a service broker model using a single catalog, manage subscriptions, integrate multiple providers.
• Aggregation of catalogs and items delivered by multiple suppliers in one view.
• Accelerated request fulfillment, customizable end user experience.
• E2E service usage monitoring, metering, and chargeback reports.
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 28
HP Software IT Value Chain
Detect to Correct
IT Performance Suite
Consolidates IT service operations to enhance visibility, efficiency, proactiveness.
• E2E, bottoms up and top down event, performance, and security monitoring. • Reduction of events through correlation, proactive analyzes. • End to End service visibility mapped into business impact. • Automate remediation and recovery reducing costs and manual work, route to
relevant teams only.
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 29
HP Software IT Value Chain
Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct
IT Performance Suite
Blueprint for optimizing the way you manage your IT portfolio and investments to drive business innovation.
Drill down to the components and data needed to define, build, test, and deploy an IT service.
Transition to a service broker model using a single catalog, manage subscriptions, integrate multiple providers.
Consolidates IT service operations to enhance visibility, efficiency, proactiveness.
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 30
HP Software for IT Management
Service & Portfolio Management
Cloud & Automation
Application Lifecycle Management
HP IT Performance Suite
HP Anywhere for mobilizing the enterprise
Executive Scorecard for instant insights
The power of the portfolio: integrated value streams
Business Service Management
Monitor, prevent and resolve IT issues
Automate deployment and management of IT &
cloud services
Build high quality applications to meet
business needs
Optimize IT services and portfolio for business
innovation
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 31