Transforming IT as a Service ProviderWhat it means for you

Vistara is a SaaS platform for IT operations

lifecycle management

1100+ Customers 100+ Partners Broad Cloud &

Platform Integration

Operations in North America, Japan and India HQ in San Jose, CA

Recognized for Innovation

Our Agenda – What’s In It For You

Understand the key trends that impact IT operations management

Evaluate where you are in the evolution of IT as a service provider

See the solution in action and understand how you can meet the demands of your

business

The Trends

Cloud and Shadow IT Are Old Hat

Source: Google Trends http://www.google.com/trends/explore

So What About Cloud?

Source: Gartner, August 2013/September 2013

So What About Cloud?

Source: Gartner, August 2013/September 2013

Worldwide market for public cloud services is

expected to grow 19.0% in 2014 to $158

billion…

Through 2018, the

cloud services

market is forecast to

grow at a five-year

CAGR of 17.3%,

reaching $294 billion

in 2018…

From 2014 through 2018, $132 billion will

be spent on IaaS…

So What About Cloud?

Source: Gartner, August 2013/September 2013

Worldwide market for public cloud services is

expected to grow 19.0% in 2014 to $158

billion…

Through 2018, the

cloud services

market is forecast to

grow at a five-year

CAGR of 17.3%,

reaching $294 billion

in 2018…

From 2014 through 2018, $132 billion will

be spent on IaaS…

44% of large enterprises polled indicated

they had private cloud service in pilot or

production use and 72% planned to have a

private cloud service in place in 2014…

Management and operational

processes was chosen by

more people by far as the

biggest challenge in private

cloud computing...

So What About Cloud?

Source: Gartner, August 2013/September 2013

Worldwide market for public cloud services is

expected to grow 19.0% in 2014 to $158

billion…

Through 2018, the

cloud services

market is forecast to

grow at a five-year

CAGR of 17.3%,

reaching $294 billion

in 2018…

From 2014 through 2018, $132 billion will

be spent on IaaS…

Any substantive cloud strategy will

ultimately require using multiple cloud

services from different providers, and a

combination of both internal and external

cloud…Nearly half of large enterprises will

likely have hybrid cloud

deployments by the end of 2017

Management and operational

processes was chosen by

more people by far as the

biggest challenge in private

cloud computing...

44% of large enterprises polled indicated

they had private cloud service in pilot or

production use and 72% planned to have a

private cloud service in place in 2014…

How widespread is “Shadow IT”?

How widespread is “Shadow IT”?

Source: Stratecast, November 2013

“The average company utilizes around 20 SaaS applications;

of these, more than 7 are non-approved. That means you can

expect that upwards of 35 percent of all SaaS apps in your

company are purchased and used without oversight.”

Changing IT Operations Environment

Integrated Operations Platform

Single Pane of Glass That Integrates ITOM and ITSM

Federated Infrastructure Management

On-Premise, Public, Private, Hybrid

Services Highway

IT Personnel – Internal, External, OEMs

IT Supply Chain Continues to Grow

Source: Gartner, May 2014; Google Trends

IT Outsourcing

Source: Gartner, April 2014

Hybrid IT Environments

Source: Bilderbeek Consulting, 2011

IT as a Service Provider

“The role of the IT organization is to be the

value-added enabler for the most effective

and efficient use of services across the

enterprise.”

Source: Gartner, February 2013

Characteristics of a Service Provider

• Takes on and/or delegates responsibility to fulfill the IT service– Internal, external

– On prem, cloud

• Holistic visibility and command center for governance and management

• Service level accountability

• Provide reporting, planning and insights to the business

• Scalable and secure IT capabilities

• Compliant

• End to end IT operations lifecycle management

IT Operations Lifecycle Management

IT Operations Lifecycle Management

IT Operations Lifecycle Management

See IT In Action

1. Single pane of glass for IT infrastructure and

services across multiple lines of business

2. Auto discovery of new resources that are on

boarded in your business

3. Report on service level agreements

4. Self service reporting

Road to IT as a Service Provider

Aki Naito

Senior Director, Marketing

@akinaito

Varma Kunaparaju

Chief Technology Officer

@varma1

Thank you