IT and Higher Education: Where Are We Headed?Mark Roman

IT and Higher Education: Where Are We Headed?

Mark Roman

Internalizing systems governance as a thoughtful practice at all levels

WHO WHATWHERE

• Strategy• Governance• Enterprise portfolio• Policy

VPs, AVPs, Deans,Executive Directors

• Data centres• Capability & capacity• Storage• Proposals

Researchers, Faculty, AVP-R, & Research Office

• Student labs• Learning management• Audio Visual• Classroom technology

Deans, Faculty, AVPs, Learning & Teaching Centre

Student, Finance, HR, Advancement, Facilities, Research Admin, & Systems

• Scheduling• Resource allocation• Project oversight• Prioritization

Information Systems Steering Committee

Educational Technology Advisory Committee

Research ComputingSteering Committee

Administrative Systems Operating Committee

Project Review Committee

Inform

New Projects Monitor

Priorities

Objectives

Working GroupsWorking GroupsWorking Groups

Working GroupsWorking GroupsWorking Groups

Working GroupsWorking GroupsWorking Groups

Fit

Utility

Balance

Rank Initiative

1 Project A

2 Project B

3 Project C

4 Project D

5 Project E

6 Project F

7 Project G

8 Project H

9 Project I

10 Project J

11 Project K

12 Project L

13 Project M

14 Project N

15 Project O

Base funded

Approvedby

governanceprocess

• Base funding of notional allocation• Recommended through working groups• Largest component of work underway at a given time

Project funded • One-time project funds• Example: Research Administration System fund

Fee for service • Client sponsored and funded

Ancillary funded • Ancillary department funded• Example: Housing System

Waitlist • Beyond capacity of functional units and IT at this point in time

Shedding the sheer weight of the past

Vision

Strategy

Operations

Tactics

Fix Plan

STRATEGIC PLANNING

ANNUAL SERVICE PLAN

PERFORMANCE PLAN

GOVERNANCE

Check

Annually evaluate strategic success

Measure goal progress quarterly

Assess personal achievements

Do

DECISIONRECOMMENDATIONS

PROGRAMINITIATIVES

INTEGRATEDPROJECTS

ASSIGNEDTASKS

Does Privacy Matter?

Cloud-onomics

Infinite Data

Manufacturing is the new agriculture

Success

Time

Commercializing R&D

Research Development Commercialization

Applying organization-wide discipline to extract value from technology

Processes Projects

Organizations only do two things …

… projects execute change.

ControlMechanisms

SteeringCommittee

Role

ProjectFlow

Portfolio assessment• Priorities• Risk• Strategic fit

Status reporting

Fiscal budget

Risk plan

Scope

Resource plan

Schedule

Quality plan

Communication plan

Vendor management

Base budget

Support resources

Benefit measures

Initiation Planning Execution Closure Asset Maintenance

Reject

Approval

ReviewCharter

Not Needed

Cancel

MonitorStatus

Approval

Not Successful

ContinueExecution

Accepted

ReviewDeliverable

Not Accepted

Reject

ReviewPlan

Approval

Not Sufficient

PlanProject

Document

ImplementPlan

Revisions

Progress

ShutdownProject

Final Product

MaintainAsset

InitiateNext Phase

BenefitRealization

Support Work

New ProjectWork

Issue log

Change control

Develop ProjectCharter

Needs

Document

All institutions manage systems through these stages – knowingly or not. They may do them well or they may do them wretchedly, but they always do them.