Engr.Sobhi A.Batterjee

President & CEO

Saudi German Hospitals Group

SHAPING THE HEALTHCARE INDUSTRY

IT - A cure for healthcare

Healthcare

without IT is like a

Factory without ELECTRICITY

IT is just not a technology

IT is an enabler

IT is a management tool

WHY IT IN HEALTHCARE

The Obvious: Speed, Reliability, Accuracy …

Internal Control

Process Standardization

Management Information and Decision

Support System

System Continuity (with staff changes)

Quality of Care (e.g. Infection Control)

HEALTHCARE CHALLENGES

Providing effective, efficient healthcare is a challenge in

today’s rapidly changing healthcare environment.

The industry is complex

Fragmented industry

Organized capital shying away

Skyrocketing Healthcare Cost

Industry lacks standardization

HEALTHCARE CHALLENGES.. Contd.

Lack of private practice discipline

Secure, real time integrated information

Health business intelligence and MIS is non-

existing

Most Personalized of all service industries –

compared to airlines, hotel etc..

IT A CURE FOR HEALTHCARE

Hospitals are

drowning in data

And

dying for information

SGH GROUP IT EXPERIENCE

SGH GROUP IT STRATEGY

Is to have a complete integrated

IT enabled Information System

from the 1st day of hospital operation

ELECTRONIC MEDIA RECORDS

Unified Patient Records

Instant retrieval 24*7

No misfiling or lost files

No Storage Space Needed

ELECTRONIC MEDIA RECORDS..contd.

No patient waiting time for retrieval of

files to clinics

Complete integration with Lab, OR, X-

Ray, ICU etc

A treasure of Decision Support

Information

BILLING

Client Transaction Management

Control of Contract Terms Eligibility

Exclusion

Deductibles

Approvals

Rejections

Real time capture of patient charges

Automatic application of contract prices

CLINICAL SYSTEMS

Panic Value Alerts

Infection Control Alarms

Blood Sugar Monitoring Program

Drug Interaction

Drug Food Interaction

Vaccination Program

Antenatal Care

PREVENTIVE MAINTENANCE

Automated Planned Preventive Maintenance with accountability to specific biomedical engineer and end user

Automated Equipment Log

Increased Equipment Up time

History Of Complaints / Diagnosis and Solutions

PREVENTIVE MAINTENANCE…contd.

Historical data enables easy problem identification and solution in case of Equipment Breakdown

Online Registration of Complaints

Calculating Machine Down time

Each Equipment as a cost and revenue center

PROCUREMENT & MATERIAL MGT.

Purchase Price Monitoring across group

Online connectivity with Strategic Suppliers

Reduce Inventory [JIT] Just In Time deliveries

Smart Bar coding techniques for efficient Inventory Management

PROCUREMENT & MATERIAL MGT…

.contd.

Integration of Information across the hospital stores / pharmacies

Remote Monitoring

E-Procurement for better pricing and material management

Integration to the internet for quotations and negotiations

BENEFITS OF IT

Knowledge Management Provide Intelligent data base Activate Interface with other parameters to maintain patient records

HIS enabled improvement

Financial & cost Mgt. patient care

Standardization of Hospital Processes

BENEFITS OF IT…contd.

Ensure timely medical intervention

(clinical alerts)

Electronic Medical Records

Better Utilization Management

Better Internal Controls

BENEFITS OF IT…contd.

Eligibility Approval / Finger Prints and

Biometrics / Smart Cards

Internal and External e-mail communication

Improvement in Quality of Care / Services

(Appointments/ Scheduling..)

BENEFICIARIES

Patients / Customers

Hospitals / Providers

Insurance Companies

Ministries / Government

Suppliers

National and Regional Economy

OBSTACLES

Healthcare is fragmented

Initial High Investment

Healthcare Structure is different in different

parts of the world

Aligning with the work culture

OBSTACLES

Doctors are yet to be computer savvy

Legislation Issues (HIPAA, Medical Records,

Prescriptions ..)

Standardization of Codes (ICD 9, 10, DRG,

CPT)

National and Regional Infrastructure

MANAGEMENT CHALLENGES

Managing Changing Relationship-Internal and

External.

Setting Consistent and Realistic Expectations.

Engaging the Executive Team.

Aligning Departmental and Organizational

Structures.

Recruiting and Retaining key Staff and Leaders.

Integrated Hospital Information System CARE QLIKVIEW Internet and Intranet/Extranet Enterprise Resources Planning (ERP) Telemedicine Balanced Scorecard E-Health

Develop IT as a Competitive Advantage

BASIC PLANNING GUIDELINES

Articulate how all technologies supports the

organization’s Mission and Vision.

Establish firm expectations and stick with them

Ensure key stakeholder participation

Provide Leadership Support

RECOMMENDATIONS

Regional/ National Healthcare IT Committee

consisting of Private Hospitals, Healthcare and

IT Professionals, MOH, Insurance

Companies…

National Legislation on Minimum Automation

Levels

Link all Hospitals to MOH, Insurance

Companies

Promote e-business/E-Health

IT A CURE FOR HEALTHCARE

Next time you are faced with an

OPERATIONAL PROBLEM,

think of an IT SOLUTION

It is more

STABLE & SYSTEM ORIENTED

THANK YOU