Post on 30-Dec-2015
description
ISRS Documentation and Training MnSCU Information Technology Services
ISRS Help DeskWhat’s not changing
Same Web address: http://itsmnscu.custhelp.com
Same email address: itsmnscu@custhelp.com
Same Phone Number: 877-GO-MNSCU (877-466-6728)
Same Knowledge base
Your incident history will remain
Your answer subscriptions will remain
ISRS Documentation and Training MnSCU Information Technology Services
ISRS Help DeskWhat is changing
System Category structure
Impact field renamed to Severity
New Impact field
New Web Impact field
Phone number is now required
ISRS Documentation and Training MnSCU Information Technology Services
ISRS Documentation and Training MnSCU Information Technology Services
System Category structure – Top level
Before After
ISRS Documentation and Training MnSCU Information Technology Services
System Category structure – Sub levelBefore After
ISRS Documentation and Training MnSCU Information Technology Services
Impact renamed to Severity
ISRS Documentation and Training MnSCU Information Technology Services
New Impact field
ISRS Documentation and Training MnSCU Information Technology Services
New Web Impact field
ISRS Documentation and Training MnSCU Information Technology Services
Phone Number is now required