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Jr. Quality Assurer TRAINING PROGRAM

BY QUALITY CONTROL CERTIFICATION (QCC), DELHI

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QCC INTRODUCTION• Working since 2008 • Dealing in ISO certification for ISO 9001, 14001, 20000, 27001, 13485, 50001 & OHSAS 18001• Accredited under UASL, UK• Leading training provider in India• Implemented ISO systems in more than 1000 industries• Trained more than 3800 professionals across the globe• Certified more than 3200 clients in India & overseas• Got Unique World Record for ISO 29990:2010• Our Presence- Bahrain, Saudi Arabia, Iran, Malaysia, Qatar & South Korea• Our Clients- Government Sectors, MNC’s, 500 Fortune Organizations, Small & Middle scale companies

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COURSE OUTLINE• Internal Auditor Course for ISO 9001 (QMS)• About System Implementation in companies• General Process Approach in companies & its Operative Actions• Target Allocation w.r.t. Cycle Time, Work & Method Study• Quality Checks (IMIR, LQCR & PDIR)• 7 QC Tools & Other Improvement Methods (Poka-Yoke, 7 Wastes, 5S, PDCA, Kaizen,

DOE, 4M, 5W1H, RCA, WWA, CAPA)• ISO System Implementation (Level 1, 2, 3, 4 documents)• Conduct Internal Quality Audit (IQA)• Conduct Management Review Meeting (MRM)• HOW TO IMPLEMENT A SYSTEM AS PER ISO STANDARD IN A COMPANY

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COMPLIANCE• This course complies the requirements of ISO 29990:2010 Standard.• ISO 29990:2010 is the First International Standard which is specially developed for Non

Formal Education & Training for Learning Service Providers.• Internal Auditor Course• Jr. Quality Assurer Course

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MARKET REQUIREMENTS

• Knowledge about system• Knowledge of Work & Method Study in industry.• Awareness about Lean Management & Poke-yoke• Knowledge about Internal Audit, 8D, 5W1H• PDCA, 7QC Tools, Root Cause Analysis, Failure Mode• Design of Experiments, 4M, Control of Non Conforming Product/Services• Costing, Internal Auditor• Control of Documents & Records

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ROOKIES CHALLANGES• Less job opportunities• No understanding:• Industry System• Industries Processes• Improvement Methods • Quality Tools• Quality Checks• Root Cause Analysis• Problem Solving Analytical Skills• Auditing Skills• Implement & improvement of existing system

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WHAT IS POKA-YOKE• Poka-Yoke was developed by Shigeo Shingo from Toyota Motors as a tool to achieve

Zero Defects.• The process of Zero Defects is also known as “Mistake Proofing” or “Fail-Safe”.• By taking over repetitive tasks or actions that depend on vigilance or memory, Poka-

Yoke can free workers’ time and mind to pursue more value added activities.

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POKA-YOKE1. RCO (REDUCE

CHANCES OF OCCURECE)

2. ICD (INCREASE CHANCES OF DETECTION)

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EXAMPLES

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EXAMPLES

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EXAMPLES

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WHAT IS 5S• 5S is a workplace organization technique• It is a way to involve associates in the ownership of their workspace• It helps create and maintain the efficiency and effectiveness of a work area

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THE FIVE S’S• Sorting – separating the needed from the not-needed• Simplifying – a place for everything and everything in its place, clean and ready to use• Systematic Cleaning or Sweeping – cleaning for inspection• Standardizing – developing common methods for consistency• Sustaining – holding the gains and improving

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EXAMPLES

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EXAMPLES

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EXAMPLES

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WHAT IS 7 WASTES ?• Those processes which directly do not create value for customers• That are not necessary, and must be eliminated

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WHAT ARE 7 WASTES

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EXAMPLES

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EXAMPLES

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WHAT IS PDCA• PDCA (plan-do-check-act, sometimes seen as plan-do-check-adjust) is a repetitive four-

stage model for continuous improvement in business process management. 

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FOUR PHASES OF PDCA CYCLE• Plan a change aimed at improvement• Do – Carry out the change• Check/Study the results• Act - Adopt, adapt, or abandon

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PDCA CYCLE

1. Select improvement opportunity

2. Analyze current

situation or process3. Identify root

causes

4. Generate andchoose solutions

5. Map out and

implement a trial run

6. Analyze theresults

7. Draw conclusions

8. Adopt, Adapt or

Abandon

9. Monitor;hold the gains

Start

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PDCA CYCLE

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WHAT IS 5W1H• 5W1H (Who, What, Where, When, Why, How) is a method of asking questions about a

process or a problem taken up for improvement

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5W1H

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WHAT IS INTERNAL AUDIT• Internal Auditing is an independent, objective assurance and consulting activity designed

to add value and improve an organization's operations.

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INTERNAL AUDIT STEPS• Initiation

• Preparation

• Conducting

• Reporting

• Completion

• Follow ups

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WHAT IS FISH BONE DIAGRAM ?• Fishbone diagram, also called a Cause and Effect Diagram or Ishikawa Diagram, is a

visualization tool for categorizing the potential causes of a problem in order to identify its root causes.

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EXAMPLES

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EXAMPLES

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WHAT IS PARETO CHART ?• The Pareto chart provides a graphic depiction of the Pareto principle, a theory maintaining

that 80% of the output in a given situation or system is produced by 20% of the input. • The Pareto chart is one of the seven basic tools of quality control.

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EXAMPLES

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EXAMPLES

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HOW I WILL GET HELP ?

• Knowledge & implementation of improvement methods.• Knowledge of establishing manual, procedures, quality instructions for quality management

system• Increased global marketability & enhance customer satisfaction• Ensure quality assurance at each stage• Internal auditor for ISO 9001 standard• Make corrective & preventive actions to eliminate the cause of non conformities• Knowledge of system & its implementation• Certified lead internal auditor for ISO 9001 standard• Implementation of improvements methods • How to reduce costs • Dynamic profile

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JOB OPPORTUNITIES• Fabrication (JINDAL, EVEREST, INTERACT)• Automobile (MERCEDES, AUDI, RENAULT, BMW, MARUTI SUZUKI, TATA, HERO, HONDA)• Manufacturing (FEDERAL MOGUL, JBM, SRI RAM PISTONS, KRISHNA MARUTI)• Equipment's (BOSCH, SAGE METALS)• Welding• Foundry, forging & casting

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ADD THIS INFORMATION IN YOUR CV’sInternal Auditor:-• To plan & conduct the Internal Audit• Knowledge of assessing the system• To write the Audit Report• To find potential cause of non-conformity

Jr. Quality Assurer:-• Knowledge of PDCA, 5S, Poka-Yoke, Quality Checks, FIFO, LIFO, 4M, Kaizen, Corrective &

Preventive Actions, Fish Bone Diagram, Failure Mode Analysis, Lean Management

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TOTAL PAYOUT• There is no course in the market like Jr. Quality Assurer• Market Analysis:-• Cost of Quality Tools =10,000• Cost of QMS Internal Auditor =12,000• Cost of PDCA Cycle =5,000• Cost of 5S =7,000• Cost of Kaizen =8,000• Cost of Poka-Yoke =7,000• Cost of 8D =7,000• Corrective & Preventive Action =8,000• Total Cost =66,000

OUR OFFER

• Course duration- 07 days• Each day includes- 08 hours• Fee structure- 17,000/-• Certificate of Internal Auditor for ISO• Certificate for Jr. Quality Assurer

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EVALUATION PROCESS• It will be a open book exam• In the training part, we will take case studies, group discussion & small exercises. It is

mandatory for students to bring at-least 30% marks.• After this, there will be a final exercise. It is mandatory for students to bring at-least 70%

marks.

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AFTER COMPLETING THIS COURSE• Trainees can write after their names like • Mr. ABC (Internal Auditor) (Jr. Quality Assurer)

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THANK YOU…!