Post on 19-Jun-2015
description
ISO 20000Choosing the Right Implementation Process
www.implementiso20000.com Implementation methodologies
are well-kept secrets that consulting firms usually sell through their services.
This presentation explains our very own implementation methodology for FREE!
www.implementiso20000.com Traditional 5-step approach:
Step 1: Describe the current situation
Step 2: Define the target process
Step 3: Document the gap between current and target process
Step 4: Plan the steps to cover the gap
Step 5: Implement the plan
www.implementiso20000.com Traditional 5-step approach:
Step 1: Describe the current situation
Step 2: Define the target process
Step 3: Document the gap between current and target process
Step 4: Plan the steps to cover the gap
Step 5: Implement the plan
WRONG
www.implementiso20000.com Why you don’t want the
traditional approach:
Lots of time and $$$ invested for complex documents and diagrams
Gap analysis = PANIC = reorganization
Implementation cycle time = 6 to 12 months/process = over 7 years for 10 processes!!!
www.implementiso20000.com What you do want:
Waste-free, cost-effective approach
Per-process average of 12 weeks
ISO/IEC 20000-1 certification in 18 months
HOW?
www.implementiso20000.com Process Prototyping
Implementation Methodology (PPIM):
Simple, streamlined and efficient
Product of years of creative thinking, field-testing and fine-tuning
Small process batches through fast-tracked iterative PDCA (Plan, Do, Check, Act) cycles
www.implementiso20000.com Implementing a process is a
process in itself
Do not underestimate the importance of choosing the right implementation process
Achieving ISO 20000 doesn’t have to cost a fortune and doesn’t have to last forever
www.implementiso20000.com PPIM is a proven, ground-breaking
approach to IT process implementation
It focuses on delivering integrated maturity 3 processes and improved IT services
It covers all the phases of an IT process implementation project, from scoping up to ISO certification
www.implementiso20000.com The PPIM is the backbone of a
project plan tailored for IT process implementation
It is broken down into 4 stages and4 milestones
www.implementiso20000.com
Process Prototype Building
Document Inventory
and Review
Work Product Development
Process Validatio
n
Process“Go Live”
Training and Communicati
on
Process Building
Process ImplementationProcess Tuning
Process Prototyping
Process Mapping
Process Tuning
M1Orientation
Meeting
M2ProcessApproval
M4ProcessAudit
M3ProcessSign-Off
© Process Prototyping Implementation Methodology 1064450
www.implementiso20000.com
About the author:
Isabelle Perron is a full-time consultant dedicated to helping companies implement process-based management systems.
www.implementiso20000.com
About the author:
She has been involved in over 25 Process Implementation Projects, in various functions such as Project Manager, IT/business process expert, coach, trainer and auditor.
To find out everything you need to know to get started and to implement your IT Service
Management System (ITSM) in fast track mode, please visit
www.implementiso20000.com