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www.pdst.ie© PDST 2014

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My role as a Communicator and

Facilitator

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Participants will…

• Reflect on their understanding of effective/ineffective communication and explore their own communication style

• Develop an awareness of the principles of effective communication and an understanding of various communication styles

• Develop an understanding of the effectiveness of different modes of communication and facilitation within their school setting

Key Objectives

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What does poor communication look like?

Activity

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Skills of Effective Communication

• Discretion

• Context

• Tact

• Sensitivity

• Listening

• Two way

• Being professional

• Timing

• Language

• Ethics

• Emotional Intelligence/Situational Awareness

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• Communication style questionnaire or self-reflection activity

• tinyurl.com/Commstyles2015

Know Thyself!

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Communication- Some Thoughts

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7%

37% 55%

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Active Listening

‘Most people do not listen with the intent to understand; they listen with the intent to reply. They’re filtering everything through their own paradigms, reading their autobiography into other people’s lives’

Stephen Covey

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Abridged- Listening Exercise-

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Elements of Active Listening

Respond

Appropriately

Pay Attention

Show you

are

ListeningActive Listening

Defer

JudgementProvide Feedback

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Video

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• Hidden agendas

• Lack of Emotional Intelligence (inability to read the situation)

• Absence of Feedback

• Stress and fatigue (timing)

• Climate of mistrust

• Personal Communication Styles

Barriers to effective communication

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What does a poor Facilitator look like?

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What is Facilitation?

Facilitation is helping or guiding a group’s discussion such that the group achieves its goals

To"facilitate" means to make easier or less difficult

A facilitator is someone who makes a group’s work easier by structuring and guiding the group

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Somebody who will...

Remain a neutral party

Lead without taking the reins

Allows everyone to be heard

Give tools and structure

Keep things on track

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Somebody who will...

Support people in identifying their own goals and developing their own action plans

Use consensus to help the group to make decisions

Manage conflict and maintain a positive working environment

Enhance group effectiveness!

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• A facilitator is best when people barely know that he or she exists

• A good facilitator is one who talks little.

When the work is done ,the aim fulfilled,they will all say,“We did this ourselves”

The Essence of Facilitation

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Mark Twain said....

“Sometimes it is better to keep your mouth shut and appear stupid than to open it and remove all possible doubt”

He also said...

“the tongue weighs little but is hard to hold”