How to Avoid Mistakes in Offshore Outsourcing

Jennifer Kumar

May 1, 2023

Companies Interviewed

Top 3 Mistakes & Remedies

• Working in a Vacuum• Different Approaches to Time &

Planning• Not Understanding Client-Service

Provider Balance

Working in a Vacuum

1. Indian solutions do not apply to American problems

2. Lack of business, economic, or cultural context of solutions

3. Team in India does not understand pressures from client/end users

Indian Solutions

Cultural Context

Calendar Template: Dosctoc.com

Cultural Context

Calendar Template: Dosctoc.com

Cultural Context

From LinkedIn

Working in a Vacuum

1. Indian solutions do not apply to American problems

2. Lack of business, economic, or cultural context of solutions

3. Team in India does not understand pressures from client/end users

Working in a Vacuum - Solutions

Working in a Vacuum - Solutions

Don’t Assume

Working in a Vacuum - Solutions

Don’t Assume

Find a Subject Matter Expert

Working in a Vacuum - Solutions

Don’t Assume

Find a Subject Matter Expert

Become a Subject Matter

Expert

Working in a Vacuum - Solutions

Don’t Assume

Find a Subject Matter Expert

Become a Subject Matter

Expert

Learn the basics of US Biz Culture

Working in a Vacuum - Solutions

Don’t Assume

Find a Subject Matter Expert

Become a Subject Matter

Expert

Learn the basics of US Biz Culture

Go Onsite

Working in a Vacuum - Solutions

Don’t Assume

Find a Subject Matter Expert

Become a Subject Matter

Expert

Learn the basics of US Biz Culture

Go Onsite

Open an Office in the US

Top 3 Mistakes & Remedies

• Working in a Vacuum• Different Approaches to Time &

Planning• Not Understanding Client-Service

Provider Balance

Different Approaches to Time & Planning

1. Order & predictability2. Set expectations at the beginning of service

agreement – get buy in and stick to it.3. Avoid long periods of silence, or only talking

during milestone or delivery times

Top 3 Mistakes & Remedies

• Working in a Vacuum• Different Approaches to Time &

Planning• Not Understanding Client-Service

Provider Balance

Client-Service Provider Balance

Brining a new balance to the Client-Service Provider

Relationship

Brining a new balance to the Client-Service Provider

Relationship

Get more Information

up front

Brining a new balance to the Client-Service Provider

Relationship

Get more Information

up front

Prepare for and chair all

meetings

Brining a new balance to the Client-Service Provider

Relationship

Get more Information

up front

Prepare for and chair all

meetings

Market throughout the engagement

Brining a new balance to the Client-Service Provider

Relationship

Get more Information

up front

Prepare for and chair all

meetings

Market throughout the engagement

Admit & Fix Mistakes Along

the Way (Quality Check)

Brining a new balance to the Client-Service Provider

Relationship

Get more Information

up front

Prepare for and chair all

meetings

Market throughout the engagement

Admit & Fix Mistakes Along

the Way (Quality Check)

Prepare Questions

Wisely

Thank you!