Post on 18-Nov-2014
description
Introduction of Lone Working into a Retail enviroment
Rory Russell Loss Prevention
Agenda • Introduction• Risks of Lone Working within Retail • Trials and selection process• Lone Worker protection device• Challenges• Roll out process
I have worked in the retail sector for 25 years as a Loss Prevention / Security expert. My responsibilities are the protection of;• Employees• Customers• Company money• Property• Assets
To ensure these requirements are fulfilled I work closely with Health and Safety. 18 months ago I was tasked with sourcing a device to;
• Minimise risk to staff such as violence / verbal aggression etc.• Help manage accidental injuries • Reduce staffing costs during mornings and evenings
Introduction
Risks of Lone Working within Retail
• Assault • Robberies during the day • Deliveries (opening back doors)• Staff being stalked by customers at or travelling to and from
work • Dealing with unforeseen incidents • Arson , verbal abuse, criminal damage
Risks of Lone Working within Retail
• Slips, trips, falls • Known or unknown medical conditions
Selection requirement • Police Approved through ACPO
Secured By Design• Direct link to BS5979 Cat II ARC
(Alarm Receiving Centre)• Cost per year
Trial requirement • Contains mobile phone (GSM/GPRS) technology• Automatic ‘Man Down’ alarm• Ability to leave a message with the ARC• GPS enabled • Red Alert function• Audio Recording technology• Transparent Customer support
5 devices reviewed
2 devices Trialled over 3
months
1 device selected role out
2014
Other trial requirements:
• Easy to use registration process • User friendly, when activating device
• Battery Life
Benefits of a device based solution
• Enables Audio recording which can be used in court• Emergency response using URN to location (GPS)
with on-going commentary • Reduction payroll hours 2 hours each morning 1 hour
each evening 7 days each week 40 weeks a year • Peace of mind for staff
Challenges
• Staff not using the Identicom device correctly• Staff reluctant to use device • Maintaining personal information • Roll out to around 200 of the 285 stores.
Points to note
• Customer support from SoloProtect• Professionalism of monitoring centre when dealing
with staff in stores • Regular updates of personal information every 3 -6
months • Monthly reports on activations/usage etc
Questions