Introducing

What are people doing online now?

How is health policy changing?

The patient experience is the most powerful lever here - and will be used for service improvement

Lord Darzi, June 2008

We will also encourage more widespread use of patient experience surveys and real-time feedback. We will enable patients to rate services and clinical departments according to the quality of care they received

Equity and Excellence, 2010

Feedback from patients, carers and families, and staff will help to inform… the right choice of hospital or clinical department and will encourage providers to be more responsive

Equity and Excellence, 2010

Patient Opinion aims to make it easy for patients and carers to give feedback

And easy for busy health service staff to listen and respond

Involving more people

Patient Opinion’s widget

Patient Opinion on digital TV