Post on 20-Dec-2015
Interoperability
Why, what, how, who, when, where - and no it's not a
Zachman framework!
Martin Sykes
Information architecture programs suffer from EA's worst problem: They have a strategic and enterprisewide focus that can appear disconnected from immediate-term business needs. But significant business value rides on the capabilities inherent in a strategic information architecture…
Formal IA Programs Move Information Strategies Forward (Forrester)
“Don’t build Enterprise Architecture teams/functions to have Architecture. Instead, solve enterprise problems with Enterprise Architects.”
Gabriel Morgan, Principal Architect, Microsoft IT
What does Microsoft do?
Positioning
Idea Build Operate Retire
Deep involvement
Oversight
Activity
Lifecycle
Positioning
Idea Build Operate Retire
Deep involvement
Oversight
How to build solutions
MSFSureStep
Activity
Lifecycle
Positioning
Idea Build Operate Retire
Deep involvement
Oversight
How to build solutions
MSFSureStep
Activity
Lifecycle
How to run operations
MOF
Positioning
Idea Build Operate Retire
Deep involvement
Oversight
How to build solutions
MSFSureStep
Activity
Lifecycle
How to run operations
MOF
How to do strategy, architecture and planningMicrosoft Architecture and Planning Framework
InformationStructure
InformationTransformations
MicrosoftArchitectureand PlanningFramework
Organizational Capacity,
Capability and Change
IT OptimizationDelivery
Management
Business Context,
Benefits and Value
Governance, Compliance and
Reporting
Enterprise Level Architecture
Solution Delivery
IS and IT Strategy and
Planning
Microsoft Technology Connections
MicrosoftArchitectureand PlanningFramework
Organizational Capacity,
Capability and Change
IT OptimizationDelivery
Management
Business Context,
Benefits and Value
Governance, Compliance and
Reporting
Enterprise Level Architecture
Solution Delivery
IS and IT Strategy and
Planning
Microsoft Technology Connections
MicrosoftArchitectureand PlanningFramework
Organizational Capacity,
Capability and Change
IT OptimizationDelivery
Management
Business Context,
Benefits and Value
Governance, Compliance and
Reporting
Enterprise Level Architecture
Solution Delivery
IS and IT Strategy and
Planning
Microsoft Technology Connections
MicrosoftArchitectureand PlanningFramework
Activity and Value
Reporting
Stakeholder Management
Engagement Management
Customer Satisfaction
Management
Relationship Objectives and Scope
Service Delivery Planning
Contractual Relationships
Delivery Management
Funding and FinancialPlanning
Information Management
StrategyCapacity
Forecasting
IT Portfolio Investment
AnalysisBusiness Plan
Analysis
Strategic Planning
IS and IT Strategy and Planning
Road mapping
Technology Architecture
Systems Architecture
Information Architecture
Principles
Business Architecture
Enterprise Architecture Management
Enterprise Level Architecture
Quality Assurance
Risk Management
Solution Envisioning
and Planning
Program and Project
Management
Solution Architecture
Strategy and Architecture
Oversight
Benefits Realization
Solution Delivery
Performance and
Scorecard Reporting
IT Governance
IT Portfolio Oversight
Budget Oversight
and Performance
Analysis
Governance, Compliance and Reporting
Technology Adoption Programs
Product Roadmaps
Product Group
Briefings
Strategic Access and Alignment
Leading Practice
Sharing and Knowledge
Transfer
Microsoft Technology Connections
Change Management
Intellectual Capital
Management
User Management and Training
People Asset Management
Capability Assessment
and Management
IT Process Management
Organizational Capacity, Capability and Change
Innovation Management
Business Case
Development
Industry Context
Benefits Assessment
Business Analysis
Organization Context
Business Opportunity Identification
Business Context, Benefits and Value
Infrastructure Optimization
Service Analytics and Intelligence
Supplier Management
Technology Research
Development &
Engineering
Service Management and Service
Delivery
IT Services Model and Assessment
IT Optimization
Architects solving enterprise problems
• Drivers• Objectives• Benefits
WHY
• Process• Organization• Capability
WHAT • Enabling Project
• Technology
HOW
• Drivers• Objectives• Benefits
WHY
• Process• Organization• Capability
WHAT • Enabling Project
• Technology
HOW
Measuring and Structuring Benefits
Do New Things
Do Things Better
Stop Doing Things
Deg
ree
of
Expl
icitn
ess
Can you convert it to money?
Have you got historical data?
Can you measure it in the future?
Can you observe it?
Financial
Quantifiable
Measurable
Observable
• Drivers• Objectives• Benefits
WHY
• Process• Organization• Capability
WHAT • Enabling Project
• Technology
HOW
Information Management
Real Time Workf low Solutions Microsof t® Application
Platform, including Microsoft SQL Server® 2005
Case: K2
Online Suite Microsof t Exchange Online,
Microsof t Office SharePoint® Online, Of f ice Live Meeting
Case: Medway Plastics
Records Management Microsof t® Office SharePoint®
Server 2007 Case: General Mills
Supply Chain Management
Lead Time Technology Lead Time Technology (LTT)
Suite and Microsof t SQL Server® 2005
Case: Owens Illinois
Production Planning Solution Microsof t Dynamics® GP and
AIM Computer Solutions Case: The Bing Group
Advanced Supply Chain Collaboration (ASCC)
(Based on Microsof t BizTalk Server 2002, Microsof t SQL Server 2000 and Microsof t
.NET Framework. Case: ABB
High-Tech Consumer Devices - Costs of Manufacturing
Materials 60.0%
Power 6.0%
Manpower 11.0%
Advertising 5.0%
Logistics 9.0%
Tax 5.0% Others
4.0%
• Amongst the various methods used by manufacturing companies to achieve cost efficiency in purchase of raw material, one of the most popular methods include in-house development of raw material as it also provides an opportunity for backward integration and supply chain security
• Warehouse and store management can be improved through better space management, maintenance of appropriate inventory levels through execution of EOQ (Economic Order Quantity) model or JIT systems (Just-in-Time)
Str
ea
mlin
ing
S
up
ply
Ch
ain
IT Implication
Companies are increasingly trying to integrate major internal business processes by streamlining the internal supply chain, procurement, shipment and warehouse management systems.
This would be followed by integrating the supply chain with partners and suppliers. Core processes like customer management, order entry, manufacturing and warehouse operations will also be streamlined and automated.
Business Impact
Technology is widely accepted as the key to streamline the supply chain. As a result, there is a growing demand for solutions that can integrate on-demand (SaaS) services, RFID, Enterprise Product Lifecycle Management (PLM), inventory optimization sof tware solutions, and Enterprise Resource Planning (ERP).
Opportunities for IT
• Improve real time demand management, helping to improve lead-time management and create accurate demand forecasts for appropriate inventory levels.
• Reduced order processing time through global visibility of supply, demand and real-time view of warehouses.
• Improved space utilization and throughout in warehouses with location and palette barcode integration.
• Target supply chain weak spots through use of order fulf illment metrics.
• Improve supply base management and cost benef its through consolidation and visibility of supplier performance across the supply chain.
Contoso Technologies ҉E Industry Context Report
11 12
1.Supply chain volatility
2. New product revenue declines
3. Building market share NOW is critical
Manage uncertanties
Drive efficiency in operations
Grow market share – Prepare for the upturn
High Tech Business Environment Key Business Drivers
Case Studies – Highlighting Microsoft Solutions
Industry Challenges
Competition is no longer on the product alone but on the ef f iciency and ef fectiveness of the entire value chain as well as services provided with the products.
- Increase visibility across supply chain
- Reduce latency in decision making
Seamlessly bringing external parties into the product development process to reduce the cost of new product development.
- Reduce Cost
- Enhance Productivity
Customer intimacy and sales ef fectiveness
- Ef fective marketing
- Driving innovation
Complex outsourced supply chains have many points for failure and component supply issues. Increasing inf luence of consumer purchasing driving increasing volatility on supply of consumer good components.
Rapid copying of successful innovation drives extreme competition and minimizes the period of return on new products. Global pressure on electronic consumer good margins.
Innovation and market share growth are critical for long term survival in high tech consumer goods.
Business Architecture
• Organization• Industry• Government• Society
• Drivers• Objectives• Benefits
WHY
• Process• Organization• Capability
WHAT • Enabling Project
• Technology
HOW
• Drivers• Objectives• Benefits
WHY
• Process• Organization• Capability
WHAT • Enabling Project
• Technology
HOWCapabilities
• Drivers• Objectives• Benefits
WHY
• Process• Organization• Capability
WHAT • Enabling Project
• Technology
HOWCapabilities
IT Services.
Support Administration Monitoring, Reporting and Alerting Self Service
Incident Management
Problem Management Help Desk Vendor
Support Security Patch Management Print Management Availability Capacity New Hire Of f ice Move
Desk side Assistance
Training
Device Setup & Conf iguration
Data Restore
Services Directory Deployment Capacity
Management Security Purchasing Distribution List Management
Organization Services Portfolio Management Engineering Delivery Management
Strategic Planning Demand Management Risk Management Architecture Management Project Management Service Level Management Change Management Release Management
Workforce Management Financial Management Governance Solution Development Testing and Instrumentation Configuration Management Sourcing and Supplier
Management
Asset Management Innovation Management
Business Intelligence Developing Products Generate Demand
Dashboard and Scorecards Managed Self-Service BI Tools Product Lifecycle Management Licensing Management CRM
Marketing
(Events/Promotions)
Advanced Analytics and Data Mining Operational BI Project Management Channel Portal Customer Online Services
Collaboration Information Management Manufacturing and Distribution Managing the Enterprise
Presence Portal Document Management Search Inventory Supply Chain Finance (GL / AR / AP) HR (Benefits / Performance)
Instant Messaging Conferencing and Virtual Meetings Content Management File Transfer Quality Management Safety Sales (Pipeline /
Commission / Quotes) Procurement
Partner Collaboration Portal Social Networks Digital Rights
Management Master Data Management
Partner / Supplier Transactions Production Planning Contract Management
Infrastructure Services
Computing Platform Data Management Communication
Desktop Server Storage Web Virtualization Databases Replication Extract / Load E-mail Voice Voice Mail
Mobile Phone Terminal Hosting Print OLAP Backup Data Restore Fax Video
Security Connectivity and Networking
Directory Identify Management Application Security Intrusion Detection Rights Management Facilities Access Wired Wireless Firewall Internet
Certificates Information Access Virus Protection Encryption Policies Data Protection Extranet Remote Access Guest Access
Data Consolidation and Integration Content Management
Data Warehouse Data Transformation Data Mapping Indexing Archiving Publishing
Data Exchange Workflow Middleware Metadata Management Tagging
Operations
Information Services Application Services
• Drivers• Objectives• Benefits
WHY
• Process• Organization• Capability
WHAT • Enabling Project
• Technology
HOWWHERE
Where is just as important in a cloud ?
• Drivers• Objectives• Benefits
WHY
• Process• Organization• Capability
WHAT • Enabling Project
• Technology
HOWWHERE
• Drivers• Objectives• Benefits
WHY
• Process• Organization• Capability
WHAT • Enabling Project
• Technology
HOWWHERE
OP
PO
RT
UN
ITIE
S
Maturity
Ad
op
tio
n
Disaster Recovery -as-a-service
Backup -as-a-service
Customer Data Backup
Stress testing service
Customer Portal
Innovation Process
Fast-track partner integration
PLM integration
Online surveys
Online inventory management
Shared Identity System
Simulation Platform
Application -continuity-as -a-service
Document archive
Virtual Customer Contact Centre
Online access to reference data
Application Rationalization
Project Management
Contract Approval Workflow
Partner Portal
Storage-as-a-service
Channel Portal
Portfolio of opportunities
• Drivers• Objectives• Benefits
WHY
• Process• Organization• Capability
WHAT • Enabling Project
• Technology
HOWWHERE
OP
PO
RT
UN
ITIE
S
Maturity
Ad
op
tio
n
Disaster Recovery -as-a-service
Backup -as-a-service
Customer Data Backup
Stress testing service
Customer Portal
Innovation Process
Fast-track partner integration
PLM integration
Online surveys
Online inventory management
Shared Identity System
Simulation Platform
Application -continuity-as -a-service
Document archive
Virtual Customer Contact Centre
Online access to reference data
Application Rationalization
Project Management
Contract Approval Workflow
Partner Portal
Storage-as-a-service
Channel Portal
Impact Analysis
STRATEGIC HIGH POTENTIAL
SUPPORT KEY OPERATIONAL
Customer Portal
Channel Portal
Partner Portal
Inventory Modeling Tool ($1.4m)
Product Information Model ($0.5m)
Sales Automation ($0.6m)
Supply Planner ($0.3m)
Customer Profile and Retention Suite ($0.4m)
Customer Data Backup
Online Inventory Management
Viral Marketing Toolset ($0.2m)
Customer Data Backup Service ($0.1m)
Virtual Customer Contact Centre
Stress testing service
Manufacturing ERP ($3m)
Pack Management ($5m)
Quality Management ($1.3m)
Electronic Document Management System ($4m)
Environmental Audit and Compliance ($1m)
Backup-as-a-service
Financial Reporting ($0.3m)
HR Performance Track ($0.4m)
Purchasing Reporting ($0.2m)
Payroll ($0.2m)
Data Standardization Tool ($0.2m)
H
H L
L
Dependence of the business on IT to achieve overall business performance
Po
ten
tial I
T c
on
trib
utio
n to
ach
ievi
ng
fu
ture
b
usi
ne
ss g
oa
ls
Portfolio of opportunities
Get to the big picture
Based on the Forrester TEI cost analysis the total cost to enable 8000 staff over 3 years will be close to $11m.
The benefits have been calculated for a user population of 5500 Relationship Managers and 2500 HQ staff. Total financial benefit over 3 years is $56.3m of which $8.3m are bottom line cost reductions.
Telecoms replacement program
Communicate NOW UC suite on every desktop as a 1-click link to start connecting
to people
Virtual Branch Create process for
Relationship Managers to work as a virtual pool across branch network and online banking.
Virtually There Installation of dedicated video and audio devices in branches
and HQ meeting rooms
Why Move Change management
campaign to encourage use of UC instead of physical
travelling
UC Training on-demand & floor-walkers.
Enabler
User productivity improvements of
$48m over 3 years.
Travel cost savings
$3.2m over 3 years
Reduce time to develop trading analysis and opportunities
5% daily increase in trades
Shorter sales cycle for Relationship Managers
Leading to increased customer
satisfaction and reduce turnover by
10% in 3 years.
Cost reduction: Dial in conferencing
Total $1.5m saving over 3 years
Cost reduction: Telephone call charges
Total $3.6m saving over 3 years
Benefit
Microsoft Office Communications Server 2007
Microsoft Exchange Server 2007
Microsoft Office Live Meeting 2007
Microsoft Office Communicator 2007
Microsoft Devices: RoundTable, webcams and UC
phones
Microsoft Office Outlook 2007
Enabling Technology
Manage Communication Systems
Fulfil Demand
• Provide Investment Management
• Provide Trust & Estate Planning
• Tax Reduction Services
Generate Demand
• Channel Management • Qualify Prospects
Provide Full Service Brokerage Services
Business Change
Increase online banking customer transactions by 40%
Direct cost reduction through travel and telephony cost
savings
Move to a ‘rightsized’ branch network with mobile
Relationship Managers and video/audio conferencing to
connect Relationship Managers to each other and
customers.
Enable HQ Investment Managers to reduce
investment analysis and trading cycle times to maintain
parity with competitors.
Objective
Reduce customer
costs 10% reduction each year in
customer turnover
Reduce unrecoverable
losses for Contoso Bank and customers
Detect & reduce fraud
SmartCheck Automated business intelligence to spot
fraudulent activities.
Real-time business
intelligence tools
Common database platform
Objectives & Drivers
Benefits Business function
impacted
Enabling project Technology enablers
Customer Services
Increased customer
satisfaction
Reduction in time to respond to
customer requests
Increased business per
customer
Improved operational efficiencies
OneContoso Integrated customer
account management
services Simplified common
processes
Enterprise Portal
Customer Portal
Customer Information Database
• Drivers• Objectives• Benefits
WHY
• Process• Organization• Capability
WHAT • Enabling Project
• Technology
HOWWHERE
WHO
Change is not about the technology…..
Stakeholder Group and
classification
Perceived Benefits
(Disbenefits)
Changes Needed
Perceived Resistance
Commitment (Current & Required)
Action Anti None
Allow it to
happen
Help it happen
Make it happen
Customers
Configuration tailored exactly to needs – no testing / reject
None none
Sales and Marketing Managers
Improved customer service and product quality image
New incentives to get Sales Reps to use system with customers
Reluctance to change Reps reward systems C R
Sales Reps (Extra work in preparing requirements and quotes)
To use system and improve quality / accuracy of quotes
No time available to use / learn system. Loss of autonomy
C R
Manufacturing / Logistics
Removes need for configuration checking. Less returns/queries
Stop current checks to put bonus on Reps to get it right
Do not trust Sales Reps’ accuracy in requirements / quote
C R
It Developers New advanced system – remove old difficult to maintain system
Skills in Expert System Development
None
Action required?
Action required?
Action required?
Application Services
Client Software
PC
Browser
Programmatic Access
RSS REST Web Services VoiceXML
Web Presentation
Static Dynamic RIA Streaming
Application
Entities (Schema) Business Logic (Rules)
Collaboration
Search Social Content Mgt
Monetization Composition
SMTP SMS SIP
Workf low (Processes)
Of f ice Client Gadgets IM
Mobile
Speech SMS/IM Browser Off ice Client
Embedded
Devices Consoles
Subscribe Advert License Service Orchestration Line of Business
Infrastructure
Infrastructure Services
Identity & Access Messaging Storage Workflow
Service Bus Peer to Peer Unstructured Event Based High Throughput Relational
Compute
Physical, Dedicated Physical, Shared Physical, HPC Virtual, Single Virtual, Scalable
Authentication Authorization
On Premise Hoster Cloud
Per Trans
File
Develop the conceptual, logical and physical models necessary to understand what must be implemented.
WHEN
Assess the objectives, timelines, priorities and dependencies of projects, changes and technologies to create a roadmap.
Interoperability
WHEN
Accelerate new product development
Increase sales volume
Bus
ines
s O
bjec
tive
Backup service Define procedures
Email Data migration
Customer Data Backup
Partner Collaboration Portal
Channel Portal
Small cloud applications Stress test tool PLM tools Inventory Mgmt
BPOS email
BPOS collaboration
BPOS instant Messaging
Small-apps Dev and Host Clouds
Backup-as-a-service
Key: Adoption Stages: Evaluation Plan and
Build Deploy Operations Milestones: Beta Test
General Availability
Payback on Investment
Lifecycle Review
14
2010 2011 2012
Pro
duct
/ S
ervi
ce
Tech
nolo
gy
New product launch Launch the new e-book product with a
new customer portal that includes a data backup service.
Partner portal brings together a common collaboration environment for the supply chain partners and suppliers to co-operate on new product development, and simplify data flow between PLM environments
A channel portal provides a central resource for priority access to service calls, increased dealer training content, and provide materials to accelerate product launches. Allow dealers to collaborate to share inventory and re-ship for local demand variations.
Selected cloud services will be provided externally
Customer backup service provided through the hosted backup service
Re-evaluate value and service provision
Reduce customer support costs
Re-evaluate collaboration strategy with partner input
Implement a virtual customer contact center leveraging cloud collaboration and IM technologies
to allow flexibility of response staff and location.
Multiple roadmaps for the different stakeholder groups with the right level of detail for each.
Activity and Value
Reporting
Stakeholder Management
Engagement Management
Customer Satisfaction
Management
Relationship Objectives and Scope
Service Delivery Planning
Contractual Relationships
Delivery Management
Funding and FinancialPlanning
Information Management
StrategyCapacity
Forecasting
IT Portfolio Investment
AnalysisBusiness Plan
Analysis
Strategic Planning
IS and IT Strategy and Planning
Road mapping
Technology Architecture
Systems Architecture
Information Architecture
Principles
Business Architecture
Enterprise Architecture Management
Enterprise Level Architecture
Quality Assurance
Risk Management
Solution Envisioning
and Planning
Program and Project
Management
Solution Architecture
Strategy and Architecture
Oversight
Benefits Realization
Solution Delivery
Performance and
Scorecard Reporting
IT Governance
IT Portfolio Oversight
Budget Oversight
and Performance
Analysis
Governance, Compliance and Reporting
Technology Adoption Programs
Product Roadmaps
Product Group
Briefings
Strategic Access and Alignment
Leading Practice
Sharing and Knowledge
Transfer
Microsoft Technology Connections
Change Management
Intellectual Capital
Management
User Management and Training
People Asset Management
Capability Assessment
and Management
IT Process Management
Organizational Capacity, Capability and Change
Innovation Management
Business Case
Development
Industry Context
Benefits Assessment
Business Analysis
Organization Context
Business Opportunity Identification
Business Context, Benefits and Value
Infrastructure Optimization
Service Analytics and Intelligence
Supplier Management
Technology Research
Development &
Engineering
Service Management and Service
Delivery
IT Services Model and Assessment
IT Optimization
Enterprise problems are solved by a
combination of the components.
Microsoft has a range of techniques behind each
component, with guidance on the right
situation to use each one.Customers are starting to use this model to evaluate
the techniques they should be using.
Governance, Compliance and ReportingUsage Pattern
How should we...Understand the implications of a new technology.
Activity and Value
Reporting
Stakeholder Management
Engagement Management
Customer Satisfaction
Management
Relationship Objectives and Scope
Service Delivery Planning
Contractual Relationships
Delivery Management
Funding and FinancialPlanning
Information Management
StrategyCapacity
Forecasting
IT Portfolio Investment
AnalysisBusiness Plan
Analysis
Strategic Planning
Road mapping
Technology Architecture
Systems Architecture
Information Architecture
Principles
Business Architecture
Enterprise Architecture Management
Performance and
Scorecard Reporting
IT Governance
IT Portfolio Oversight
Budget Oversight
and Performance
Analysis
Technology Adoption Programs
Product Roadmaps
Product Group
Briefings
Strategic Access and Alignment
Leading Practice
Sharing and Knowledge
Transfer
Change Management
Intellectual Capital
Management
User Management and Training
People Asset Management
Capability Assessment
and Management
IT Process Management
Delivery Management
IS and IT Strategy and Planning
Enterprise Level Architecture
Governance, Compliance and Reporting
Microsoft Technology Connections
Organizational Capacity, Capability and Change
Quality Assurance
Risk Management
Solution Envisioning
and Planning
Program and Project
Management
Solution Architecture
Strategy and Architecture
Oversight
Benefits Realization
Innovation Management
Business Case
Development
Industry Context
Benefits Assessment
Business Analysis
Organization Context
Business Opportunity Identification
Infrastrcture Optimization
Service Analytics and Intelligence
Supplier Management
Technology Research
Development &
Engineering
Service Management and Service
Delivery
IT Services Model and Assessment
Solution Delivery
Business Context, Benefits and Value
IT Optimization
We then have patterns on how
to approach classes of problems.
Activity and Value
Reporting
Stakeholder Management
Engagement Management
Customer Satisfaction
Management
Relationship Objectives and Scope
Service Delivery Planning
Contractual Relationships
Delivery Management
Funding and FinancialPlanning
Information Management
StrategyCapacity
Forecasting
IT Portfolio Investment
AnalysisBusiness Plan
Analysis
Strategic Planning
Road mapping
Technology Architecture
Systems Architecture
Information Architecture
Principles
Business Architecture
Enterprise Architecture Management
Performance and
Scorecard Reporting
IT Governance
IT Portfolio Oversight
Budget Oversight
and Performance
Analysis
Technology Adoption Programs
Product Roadmaps
Product Group
Briefings
Strategic Access and Alignment
Leading Practice
Sharing and Knowledge
Transfer
Change Management
Intellectual Capital
Management
User Management and Training
People Asset Management
Capability Assessment
and Management
IT Process Management
Delivery Management
IS and IT Strategy and Planning
Enterprise Level Architecture
Governance, Compliance and Reporting
Microsoft Technology Connections
Organizational Capacity, Capability and Change
Quality Assurance
Risk Management
Solution Envisioning
and Planning
Program and Project
Management
Solution Architecture
Strategy and Architecture
Oversight
Benefits Realization
Innovation Management
Business Case
Development
Industry Context
Benefits Assessment
Business Analysis
Organization Context
Business Opportunity Identification
Infrastrcture Optimization
Service Analytics and Intelligence
Supplier Management
Technology Research
Development &
Engineering
Service Management and Service
Delivery
IT Services Model and Assessment
Solution Delivery
Business Context, Benefits and Value
IT Optimization
Customer Satisfaction
Management
Relationship Objectives and Scope
Capacity Forecasting
Technology Architecture
Systems Architecture
Principles
Business Architecture
Product Roadmaps
Leading Practice
Sharing and Knowledge
Transfer
Capability Assessment
and Management
IT Services Model and Assessment
Usage PatternHow should we...Understand the implications of a new technology.
Activity and Value
Reporting
Stakeholder Management
Engagement Management
Customer Satisfaction
Management
Relationship Objectives and Scope
Service Delivery Planning
Contractual Relationships
Delivery Management
Funding and FinancialPlanning
Information Management
StrategyCapacity
Forecasting
IT Portfolio Investment
AnalysisBusiness Plan
Analysis
Strategic Planning
Road mapping
Technology Architecture
Systems Architecture
Information Architecture
Principles
Business Architecture
Enterprise Architecture Management
Performance and
Scorecard Reporting
IT Governance
IT Portfolio Oversight
Budget Oversight
and Performance
Analysis
Technology Adoption Programs
Product Roadmaps
Product Group
Briefings
Strategic Access and Alignment
Leading Practice
Sharing and Knowledge
Transfer
Change Management
Intellectual Capital
Management
User Management and Training
People Asset Management
Capability Assessment
and Management
IT Process Management
Delivery Management
IS and IT Strategy and Planning
Enterprise Level Architecture
Governance, Compliance and Reporting
Microsoft Technology Connections
Organizational Capacity, Capability and Change
Quality Assurance
Risk Management
Solution Envisioning
and Planning
Program and Project
Management
Solution Architecture
Strategy and Architecture
Oversight
Benefits Realization
Innovation Management
Business Case
Development
Industry Context
Benefits Assessment
Business Analysis
Organization Context
Business Opportunity Identification
Infrastrcture Optimization
Service Analytics and Intelligence
Supplier Management
Technology Research
Development &
Engineering
Service Management and Service
Delivery
IT Services Model and Assessment
Solution Delivery
Business Context, Benefits and Value
IT Optimization
Customer Satisfaction
Management
Relationship Objectives and Scope
Capacity Forecasting
Technology Architecture
Systems Architecture
Principles
Business Architecture
Product Roadmaps
Leading Practice
Sharing and Knowledge
Transfer
Capability Assessment
and Management
Business Opportunity Identification
IT Services Model and Assessment
Usage PatternHow should we...Understand the implications of a new technology.
Activity and Value
Reporting
Stakeholder Management
Engagement Management
Customer Satisfaction
Management
Relationship Objectives and Scope
Service Delivery Planning
Contractual Relationships
Delivery Management
Funding and FinancialPlanning
Information Management
StrategyCapacity
Forecasting
IT Portfolio Investment
AnalysisBusiness Plan
Analysis
Strategic Planning
Road mapping
Technology Architecture
Systems Architecture
Information Architecture
Principles
Business Architecture
Enterprise Architecture Management
Performance and
Scorecard Reporting
IT Governance
IT Portfolio Oversight
Budget Oversight
and Performance
Analysis
Technology Adoption Programs
Product Roadmaps
Product Group
Briefings
Strategic Access and Alignment
Leading Practice
Sharing and Knowledge
Transfer
Change Management
Intellectual Capital
Management
User Management and Training
People Asset Management
Capability Assessment
and Management
IT Process Management
Delivery Management
IS and IT Strategy and Planning
Enterprise Level Architecture
Governance, Compliance and Reporting
Microsoft Technology Connections
Organizational Capacity, Capability and Change
Quality Assurance
Risk Management
Solution Envisioning
and Planning
Program and Project
Management
Solution Architecture
Strategy and Architecture
Oversight
Benefits Realization
Innovation Management
Business Case
Development
Industry Context
Benefits Assessment
Business Analysis
Organization Context
Business Opportunity Identification
Infrastrcture Optimization
Service Analytics and Intelligence
Supplier Management
Technology Research
Development &
Engineering
Service Management and Service
Delivery
IT Services Model and Assessment
Solution Delivery
Business Context, Benefits and Value
IT Optimization
Customer Satisfaction
Management
Relationship Objectives and Scope
Capacity Forecasting
Technology Architecture
Systems Architecture
Principles
Business Architecture
Solution Envisioning
and Planning
Solution Architecture
Product Roadmaps
Leading Practice
Sharing and Knowledge
Transfer
Capability Assessment
and Management
Benefits Assessment
Business Analysis
Business Opportunity Identification
IT Services Model and Assessment
Usage PatternHow should we...Understand the implications of a new technology.
Activity and Value
Reporting
Stakeholder Management
Engagement Management
Customer Satisfaction
Management
Relationship Objectives and Scope
Service Delivery Planning
Contractual Relationships
Delivery Management
Funding and FinancialPlanning
Information Management
StrategyCapacity
Forecasting
IT Portfolio Investment
AnalysisBusiness Plan
Analysis
Strategic Planning
Road mapping
Technology Architecture
Systems Architecture
Information Architecture
Principles
Business Architecture
Enterprise Architecture Management
Performance and
Scorecard Reporting
IT Governance
IT Portfolio Oversight
Budget Oversight
and Performance
Analysis
Technology Adoption Programs
Product Roadmaps
Product Group
Briefings
Strategic Access and Alignment
Leading Practice
Sharing and Knowledge
Transfer
Change Management
Intellectual Capital
Management
User Management and Training
People Asset Management
Capability Assessment
and Management
IT Process Management
Delivery Management
IS and IT Strategy and Planning
Enterprise Level Architecture
Governance, Compliance and Reporting
Microsoft Technology Connections
Organizational Capacity, Capability and Change
Quality Assurance
Risk Management
Solution Envisioning
and Planning
Program and Project
Management
Solution Architecture
Strategy and Architecture
Oversight
Benefits Realization
Innovation Management
Business Case
Development
Industry Context
Benefits Assessment
Business Analysis
Organization Context
Business Opportunity Identification
Infrastrcture Optimization
Service Analytics and Intelligence
Supplier Management
Technology Research
Development &
Engineering
Service Management and Service
Delivery
IT Services Model and Assessment
Solution Delivery
Business Context, Benefits and Value
IT Optimization
Customer Satisfaction
Management
Relationship Objectives and Scope
Delivery Management
Capacity Forecasting
IS and IT Strategy and Planning
Technology Architecture
Systems Architecture
Principles
Business Architecture
Enterprise Level Architecture
Solution Envisioning
and Planning
Solution Architecture
Solution Delivery
Governance, Compliance and Reporting
Product Roadmaps
Leading Practice
Sharing and Knowledge
Transfer
Microsoft Technology Connections
Capability Assessment
and Management
Organizational Capacity, Capability and Change
Business Case
Development
Benefits Assessment
Business Analysis
Business Opportunity Identification
Business Context, Benefits and Value
IT Services Model and Assessment
IT Optimization
Usage PatternHow should we...Understand the implications of a new technology.
“Don’t build Enterprise Architecture teams to have Architecture.
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