Post on 22-Feb-2016
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INTERACTIVE MENUPERSONALIZING THE DINING EXPERIENCE FOR EVERYONE
Sarah Allen, Ellen Chisa, Mike Hughes, and Hermes Taylor-Weiner
12/10/2009
Human Factors and Interface Design
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Question
How can we help people with dietary restrictions feel more comfortable and catered to while dining out?
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Needs & Goals Designer Answers Demonstration Summary
Today
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Meet Samantha 21 years old Junior in college Diagnosed with gluten
intolerance Eating wheat, rye, and
barley causes severe stomach pain and long-term intestinal damage
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Samantha’s Goals
Safety
Not being
a pain
Avoid Routi
neHave it all
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SafetySafet
y
How many items in this photo contain gluten?
ALL OF THEM
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Safety
“How was I supposed to know licorice had gluten!?”
“I get the waiter’s attention, look him in the eye and explain exactly what I can’t eat.”
BROADCAST HER NEEDS
TRUST THE RESTAURANT
KNOW UNSAFE FOODS
Safety
Samantha needs to…
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Avoid being a painNot
being a
pain
Dietary Restrictions can be socially annoying or worse, alienating.
“How can I tell my friends I can’t even drink beer anymore?”
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Avoid being a painNot
being a
pain
“Going through my spiel about what I can’t eat to every waiter is annoying. My friends hate it.”
BUT STILL FIND SAFE FOODS
AVOID BROADCASTING
Samantha wants to…
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Avoid Routine Avoid Routi
ne
Finding safe foods requires effort. Sometimes easier to go with what is known.
“I found out this macaroni dish was safe and tasty.”
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Avoid Routine Avoid Routi
ne
“But then I ate it almost every day of the month. Sometimes twice a day.”
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Avoid Routine Avoid Routi
ne
DISCOVER NEW, SAFE FOODS
AVOID FEELING LIMITED
Samantha wants to…
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Have it all Have it all
“Just because I’m gluten-free doesn’t mean I don’t deserve customization.”
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Have it all Have it all
LOOK FORWARD TO EATING OUT
ENJOY NEW FOODS CUSTOMIZED TO HER PREFERENCES
RECEIVE PERSONAL ATTENTION
FEEL WELCOME AND TAKEN CARE OF
Samantha wants to…
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Menu ChoiceSafet
y
Not being
a pain
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Automatic Substitution Avoid Routi
neHave it all
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Customizing OrderHave it all
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Order SavedSafet
y
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Future Goals
Safety
Not being
a pain
Avoid Routi
neHave it all
The interactive menu empowers users by adding personal
attention and choice back into their dining experience.
INTERACTIVE MENUPERSONALIZING THE DINING EXPERIENCE FOR EVERYONE
Sarah Allen, Ellen Chisa, Mike Hughes, and Hermes Taylor-Weiner
12/10/2009
Human Factors and Interface Design