Integrating Social Media

Post on 10-May-2015

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Thoughts on integrating social media into the marketing mix, selecting the right people to manage your social media campaigns and defining roles pertaining to social within an organization. Presented to NAMP on 10/6/09.

Transcript of Integrating Social Media

Chris SietsemaMighty Interactive

Social Media Integration

Traditional Marketing Mix

Enter Social Media

Sample Marketing Mix

Attraction Conversion Retention

Search Engines

Relevant Web SitesEmail Marketing

Social MediaSocial Media

Social Media & Real Life Events

Social Media & Advertising

Social Media & Search Marketing

Blog

YouTube

Blog

Social Media & Media Relations

Social Media & Email Marketing

Choosing Your Organization’s “Face”

• Aging Core Demographic• More Emphasis on Digital

Content• Strong Customer Interest

in Photography, Events, & Arizona Outdoors

Choosing Your Organization’s “Face”

• Arizona Highways = Robert & Kelly

Resource Allocation

• Common Misconception: “Social Media is Inexpensive”

Source: practition^r

Resource Allocation

• Common Misconception: “Social Media is Inexpensive”

Source: eflon

The Right People

Passion

TimeKnowledgeLove

It.

Learn It.Leverage It.

Integrating Social Media

• Social Media and…

– Your Marketing / PR Staff

– Your Customer Service Team

– Your Web / Technology Team

– Your Senior Management Team

– Other Staff, Subject Matter Experts

Source: eflon

Integrating Social Media

Source: jordanfischer

Integrating Social Media

• Your Marketing / PR Staff

– Develop the Plan

– Coordinate Goals & Strategy

– Maintain Message Integrity

Source: chrisbb

Integrating Social Media

• Your Customer Service Team

– Answer Questions

– Solve Problems

– Provide Proactive Alerts

Source: SecondPrint

Integrating Social Media

• Your Web Technology Team

– Production (Tools & Apps)

• Contests, iPhone Apps, Games

– Reference Social Media Outposts

– Fulfill Social Media Promises

• Deeper, More Detailed InformationSource: surprise truck

Integrating Social Media

• Your Senior Management Team

– Give It Up

– Provide Content

– Be Present

Source: striatic

• Lack of Confidence• Lack of Content• Lack of Consistency

Enemies of Social Media Success

Source: bruce turner

One Hand Feeds The Other

• The Organization & Social Media

Social Media

Organization

- Behind the Scenes - Human Element - New Programs

Message Feedback - Promotion Results -

New Relationships -

Key Elements

• Relationships before revenue

• People will support that which they help to create

• This is not a game of follow the leader. – Rather, you are building the playground