Post on 21-Dec-2015
Integrated Information Management - The Fruits of Convergence
Brenda Helminen, DirectorDan deBeaubien, Sr Telecommunications Engineer
Telecommunication EngineeringMichigan Technological University
ACUTA Winter 1999 Seminars
ACUTA Winter Seminar 1999
Outline Introducing Michigan Tech Telecommunications at Michigan Tech
Organization Service Offerings
Automated Workflow Infrastructure Examples Conclusion
ACUTA Winter Seminar 1999
Michigan Tech Facts Public University Total Enrollment: 6,302 Graduate Enrollment: 628 Carnegie Foundation Doctoral II status 400 Faculty, 1000 staff Ranked programs in Environmental,
Mechanical, and Metallurgical Engineering
ACUTA Winter Seminar 1999
Where the heck is Michigan Tech? U.P. of Michigan Lots and lots of
snow Far from
everywhere
ACUTA Winter Seminar 1999
MTU Telcom OrganizationEngineering Staff Customer Service Staff
Director Director
Vice Provost for IT
ACUTA Winter Seminar 1999
MTU Telcom Infrastructure Data Network Centrex Telephone Network PBX Telephone Network CATV Broadband Network Wideband Network for EDS, video distribution Remote sites (ISDN, Wireless) Satellite Earth Station Radio Facilities
ACUTA Winter Seminar 1999
MTU Telcom Services Network connections, including ResNet Telephone equipment lease Telephone lines (Centrex, PBX) Toll and local calling Pagers Cellular phones
ACUTA Winter Seminar 1999
MTU Telcom Services (continued) Dial-in modem connections Voicemail Equipment sales (NIC cards, cables, hubs) Computer maintenance
ACUTA Winter Seminar 1999
MTU Telcom FUNDING Supplies and Services funded through fees Salaries (majority) centrally-funded Salaries (customer service representatives
and technicians) funded through service fees Regardless of funding source, positions are
managed at the University level
ACUTA Winter Seminar 1999
Automated Workflow ConceptAutomated workflow is the ability to directly modify subscriber information, service characteristics and device settings from a workorder-driven telemanagement system.
ACUTA Winter Seminar 1999
(mostly) Centralized data
Open Systems
Standard Protocols SNMP LDAP SQL ODBC*
Provides feedback
Automated Workflow Pieces
ACUTA Winter Seminar 1999
Automated Workflow Feedback Bad data causes
non-functional equipment
Guarantees consistency across system records
Forces work-order-driven changes
Cross reference between facilities documentation and billing records
ACUTA Winter Seminar 1999
Automated Workflow Benefits Reduction in technician labor Reduction in redundant (possibly inconsistent) data (much) Reduction in work order completion time Increase in data accuracy Increase in data accessibility (mostly) Eliminates the ability for ‘short cuts’
ACUTA Winter Seminar 1999
MTU Kiosk Distribute access passwords Verify directory information Data from the LDAP server Simple Visual Basic app. Microsoft PowerPoint front end Maintenance free*
ACUTA Winter Seminar 1999
MTU SNMP Gateway - ResNet
1100 dorm rooms - approx. 2000 connections 85-90% requests received within the first two
weeks of fall term All are 10Mbps Ethernet Telcom provides cables, hubs, and NIC cards
ACUTA Winter Seminar 1999
MTU SNMP Process Description All information about connection contained within
telemanagement system’s subscriber, facilities, asset and inventory modules
Jobs run every 10 minutes to check for work order closures or device resets
Delinquent accounts have service suspended automatically*
Technicians rarely needed (jacks are pre-connected) Supports any SNMP-compliant device
ACUTA Winter Seminar 1999
MTU SNMP Process Results Automated process has handled the “beginning
of year rush” for the last 2 years Average time-to-service reduced from two weeks
to minutes DNS/DHCP configuration is automated Security level raised significantly Customer service staff can reset ports (again) Service data records MUST be correct!!!
ACUTA Winter Seminar 1999
Media Access Points - MAP Project Address several issues
Customer confusion Horizontal cable management Service location management 911 IP Telephony Accurate campus jack inventory
ACUTA Winter Seminar 1999
Project MAP Scope Project scope limited
to horizontal cabling Documents
service location #jacks jack/wire type termination block
Data designed to drop into telemanagement system
ACUTA Winter Seminar 1999
Project MAP Specifics Database “connects”
block positions with specific jacks
Manages well defined list of buildings, closets, floors and rooms
Emphasis placed on high level of database referential integrity
ACUTA Winter Seminar 1999
Project MAP Progress Project started mid May ‘99 To date
17 of 80 buildings* Total of 84 floors 130 Telcom closets 4136 jack locations 16,500 individual jacks 44,575 pairs of wire 1786 cross connect blocks
ACUTA Winter Seminar 1999
Project MAP Resources 3-5 Students (mostly MET’s) totaling 40-60
hours/wk (950 work hours)
Very fast PC
RNPC*
Bob
ACUTA Winter Seminar 1999
Automated Workflow Next Steps Visual work request web form Full asset and inventory integration Deal with Point Of Sales functionality Streamline work notification and completion
process (workorder routing) Visual service information web forms
ACUTA Winter Seminar 1999
Other Automated Projects Automated Directory IVR PBX Directory PH/Finger Servers Class Rosters Grades by Phone E911 CAD system