Sarah & Mekell Present

Innovative Ways to

Delight the Client

Why Delight the Client?

They’ll come back for more

They’ll tell their friends

They can serve as positive references

You’re building a reputation

Why Delight the Client?

Textbook ways to delight

Be extra responsive

Listen to the client

Under promise, over deliver

Follow through on deadlines

Textbook ways to delight

Send signed ‘Welcome notes’

Include Personal touches (Birthday, Holiday, Anniversary Cards)

Provide solutions instead of reactions

Personalized ways to delight

more delightfulness

Stay on cutting edge of technology

More personalization and client recognition

Notes of appreciation

Be proactive

more delightfulness

go and be delightful :)

Ideas by Tambourine hotel marketing www.tambourine.com