Mark Fitzmaurice

Director and Master Trainer

Over 20 years

Dale Carnegie Training

80 countries

97 years, since 1912

7,000,000 people taken our programmes

David MacLeod and Nita Clarke were commissioned by the Department for Business (BIS) to take an in-depth look at employee engagement and to report on its potential benefits for organisations and employees.

The Thinking Mechanism

Deferred judgment

Brainstorming

Focus on quantity

Idea fluency

Judicial

Decision making

Follows green-light

Focus on quality

The Key: Always Separate Them!

The 9-Step Innovation Process

Picturing the “Should Be” (ideal future)Visualisation

Determining the “As Is”(data gathering / current state)

Fact finding

Green-Light thinking for ideas“Brainstorming”

Idea finding

Gaining approval and supportAcceptance finding

Putting solutions into action“Execution”

Implementation

Monitoring implementationFollow-up

Identifying and assessing end resultsEvaluation

Product

Service

Company

Identifying & prioritizing problems or opportunities

Problem/OFI finding

Red-light thinking to determine the best solution / approach

Solution finding

The 9-Step Innovation Process

Picturing the “Should Be” (ideal future)Visualisation

Determining the “As Is”(data gathering / current state)

Fact finding

Green-Light thinking for ideas“Brainstorming”

Idea finding

Gaining approval and supportAcceptance finding

Putting solutions into action“Execution”

Implementation

Monitoring implementationFollow-up

Identifying and assessing end resultsEvaluation

Product

Service

Company

Identifying & prioritizing problems or opportunities

Problem/OFI finding

Red-light thinking to determine the best solution / approach

Solution finding

The 9-Step Innovation Process

Picturing the “Should Be” (ideal future)Visualisation

Determining the “As Is”(data gathering / current state)

Fact finding

Green-Light thinking for ideas“Brainstorming”

Idea finding

Gaining approval and supportAcceptance finding

Putting solutions into action“Execution”

Implementation

Monitoring implementationFollow-up

Identifying and assessing end resultsEvaluation

Product

Service

Company

Identifying & prioritizing problems or opportunities

Problem/OFI finding

Red-light thinking to determine the best solution / approach

Solution finding