Post on 03-Mar-2017
Informations, robots and humans
The next waveHuman expectations
Technological opportunities
Corporate transformation
Past Now Soon Tomorrow Future
ARTIFICIAL INTELLIGENCE
WEB
MOBILE
SMAC
ROBOTICS
The next waveHuman expectations
Technological opportunities
Corporate transformation
Opportunity space
ARTIFICIAL INTELLIGENCE
WEB
MOBILE
SMAC
ROBOTICS
IN THE LAST TWO YEARS
The transformation challenge
HUMAN EXPERIENCE
PRODUCTS & SERVICES
PLATFORMS
PROCESSES & ORGANIZATION
TOOLS
HUMAN EXPERIENCE
TRASFORMING
from human to human by technology
Agents
Clients
Devices and
channels
Processi di supporto
New smart services for the customer
Agent empowering
Robot process automation
Line of interaction
Line of visibility
Backoffice
TRASFORMING
the service delivery model
THE BIG CHALLENGE
IAcollaboration
RPAAdapting services
(smart)Machine learning
systems
human robot interaction
IA
Push “take a look”
Pull “can you”
information discovery through agent in corporates
THE ISSUE
Acceptation in making technology a partner