Post on 16-Sep-2020
Ameyo (Std.) is an all-in-one Call Center package that builds strong Enterprise -
Customer relationships by providing superior end to end services to your customers
and enhances business productivity through high uptime and optimum resource
utilization. The technologically innovative solution is perfectly equipped with inbound,
outbound and blended capabilities for native or domestic Call Centers or SMEs to run
voice processes such as customer support, telemarketing and sales, collections,
technical support, marketing research, helpdesk and other processes.
The feature-rich solution offers top-of-the-line capabilities, such as ACD (Automatic
Call Distributor), IVR (Interactive Voice Response), Outbound Dialer, Voice Logger,
Quality, CTI, CRM and Reporting. With such a comprehensive feature set, Ameyo
(Std.) scores over the competition and provides the best value for money.
Increase Customer Satisfaction Levels
Increase Conversion Rates
Reduce Operational Costs
Ameyo (Std.) increases customer satisfaction levels by maximizing First-Call resolution
via skill-based routing. With Automatic Call Distributor, pre-integrated with the IVR
system, the solution empowers your agents to deliver consistent user experience
thereby increasing agent productivity.
Ameyo (Std.) allows you to convert more prospects into profitable customers while
reducing cost per contact. With advanced exclusion management and busy tone
recognition, the solution empowers your agents to engage more with the prospects, and
drive and close more sales. Moreover, comprehensive reporting facilitates overall
efficiency and more revenues. Additionally, with dynamic call pacing and multiple dialing
modes such as predictive, progressive, preview or power dialing Ameyo (Std.) ensures
optimum campaign productivity.
Ameyo (Std.) reduces operational costs by upto 70 percent and increases operating
margins for Call Centers. The solution maintains cost efficiency as it builds on your
existing infrastructure and equipment as well as deployment. Moreover, the solution
requires industry grade servers thereby refuting the need for expensive propriety
hardware, although it works seamlessly with it. Additionally, since it works on open
source components and Linux-based operating systems, there is no need to buy
expensive propriety hardware or databases which enables users to reduce
costs remarkably.
S T A N D A R D
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ACD with Skill-based and Least
Cost Routing
IVR with call flow configuration
Easy-to-use GUI interface
CTI with scriptable CRM and
Screen Pops
Integrated Voice Logger
Outbound Dialer with Progressive,
Preview, Power and manual dialing
Advanced Callback
GUI based User and Campaign
Management
Advanced Number Management
with Filters and Lead Management
Do-not-Call Compliance
Dynamic Queuing
Cradle-to-Grave Reporting
Ameyo (Standard) is a comprehensive communications package designed to meet the requirements
of different processes for domestic Call Centers. The solution offers complete extensibility allowing
easy scalability with unbeatable price-performance.
VoIP / TDM
ConfigurationManagement
Number Management CRM
CTI IVR Dialer
ACD IP-PBXVoice
Logger
AdministrationControl
Quality Reporting
Adaptive responsive technology
domestic Call Centers high business
and solutions
for the wide array of business processes of ensuring
DR
0508A
S10
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Connect your customers to the
appropriate agent:
Increase Sales Closure:
Stick to compliance:
I m p r o v e p r o d u c t i v i t y w i t h
c o m p re h e n s i ve re p o r t s :
Scale up operations without heavy
investments:
With Skill-based Routing, Ameyo (Std.) enables you to
direct your most proficient agents to
your valued customers. You can route
calls as per the language proficiency,
i s s u e c o m p l ex i t y o r d o m a i n
knowledge.
Ameyo (Std.)
ensures high uptime for mission
critical processes ensuring business
continuity. Moreover, with callback
mechanism, scripting and dynamic call pacing, Ameyo (Std.) increases the
productivity of your agent's thereby
increasing sales closure.
Ameyo (Std.)
allows you to filter your leads and
comply to Do-not-Call regulations
allowing you to focus only on the
profitable interactions. Reporting and
voice recording facilitates compliance
for your advance business process
requirements and future extensibiliy.
Wi t h
comprehensive Reporting, you can
monitor performance across agents
and campaigns and make informed
decisions about your processes.
Manage your formal
or remote agents , customers ,
campaigns, and processes from a
unified interface.
Ameyo (Std.) offers easy
integration with your existing systems
and perfectly adapts to an enterprise's
growing and evolving structure by
means of its open architecture and
flexible design. Thus, you can easily
migrate from tens to thousands of
seats without heavy investments.
Manage from a Single Point of
Administration:
ACD IVR
Outbound Dialer
Reporting
Voice Logger
The ACD & IVR use configurable routing and queuing algorithms that enable
efficient call handling , call treatment and disposition.
l Skill-based routing to direct your customers to the most appropriate ag ent
l Customizable messages or music on hold for cross-selling or up-selling
lConfigure the number of maximum calls in a queue and assign agents as per the skill-
sets
l Multi-level queuing with call blending and callback functionality with same agent
callback offers high serviceability to your customers
The dialer offers multiple modes – progressive, predictive and preview with
easy switch-over between any of these modes.
l Predictive Dialer uses complex algorithms for dynamically pacing calls as per agent
availability, agent responsiveness and number of busy signals
lProgressive Dialing displays customer information simultaneously so that your agents
know the customer
lPreview Dialing allows your agents to view customer information and decide whether
or not the call should be made
lManual Dialing functionality to enable ag ents to dial a customer manually, if required
lMultiple campaign management offers holistic campaign view with real-time
configuration
lAdvanced number management ensures maximum contact and high campaign
productivity
lCallback functionality along with callback reminders allows you to call prospects at
their preferred time
Comprehensive reports for agent productivity, process efficiency,
organizational performance and metric tracking with the GUI-based Reporting
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Agent Productivity reports for efficiency across campaigns for any given time duration
Statistical reports for call volumes, average call rate, call durations and call status
Individual Reports for performance, lead status per agent, call behavior
Campaign Reports for inbound or outbound call trends, call abandonment rates,
number of call drops
High quality voice records with optimal compression techniques
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100% blind recording for inbound and outbound calls
Optimum compression techniques for quality voice logs and easy storage
Multimedia features for easy access of retrieval of records
Search for records as per the specified criteria to listen or download
Drishti Customer Arenahttp://dca.drishti-soft.com
Product Information www.ameyosuite.com
Corporate Blog http://blog .drishti-soft.com
Drishti Forumhttp://forum.drishti-soft.com
Partner Portalhttp://partner.drishti-soft.com
Email: info@drishti-soft.com
Drishti Philippines Inc.14-B, Rufino Pacific Tower, 6784 Ayala Avenue, cor.Rufino St., Makati City, 1200 Philippines +632-923-8136; +63-905-331-5418
Headquarters.
B2/450, Spaze iTech Park, Sector-49, Sohna Road, Gurgaon-122018, Haryana (India) +91-124-4771000 +91-124-4039120
DRISHTI-SOFT SOLUTIONS PVT. LTD