Incident happened Information gathered

Information broadcast Upload information

Site personnel Supervisor

Business owner Manager

Receive Broadcast Decide Action

Monitor Outcome Act on Decision

Alert!

Front Desk/Store/Branch

Incident

occurred

Information Gathering

Open Incident Case

Supervisor Verification

1 2 3

Customer Service

(Headquarter)

Determine follow up action

Closure or escalation

Manager Approval

1 2 3

Top Management

MARCOM

Incident evaluation

Process improvement

Media response

1 2 3

Incident Reporting Management Action

IRMan enable close-loop workflow to

ensure that all incidents are being

taken care of by properly.