Post on 24-Feb-2016
description
Improving The patient experience
Improving The patient experienceDr. Patrick J. Crocker, MS, DO, FACEPDirector of Best Practice Development
And your own experience too!
The Patient ExperienceThis review contains:Pre-Review Questions with answers and discussionExecutive Summary of key learning elementsAssembled EXAMPLE guidelines for your departmentRisk Management PitfallsAdditional Educational Resource linksPre-Review QuestionsQ. 1. HCAHPS is a new CMS tool that will:
A. Be just another temporary CMS headacheB. Encumber a physicians decision making even further and decrease job satisfactionC. Drive hospital administrators and hospital staff toward improving new quality measures
Pre-review questionsQ. 2. Human to Human communication is based on the content of spoken words to what percent:
A. 90% B. 75%C. 50%D.