Accelerating Performance Support through Collaboration

and Knowledge Management

Andrew Muras

817.481.2997

andrew.muras@baesystems.com

1

Sept 2013

BAE SYSTEMS, INC.

September 2013

Andrew Muras: Accelerating Performance Support Through Collaboration and KM 3

What’s

your

plan?

Social Learning

Collaboration

Knowledge

Management

Web 2.0+

13 September, 2013/Unclassified 4

The World of Work is Changing

Andrew Muras: Accelerating Performance Support Through Collaboration and KM

Quick Exercise

5

Re-thinking Collaboration

Improved communication & collaboration through social technologies could

raise the productivity of interaction workers by 20-25%

Andrew Muras: Accelerating Performance Support Through Collaboration and KM 7

S&P 500 Market Value

Intangible Assets

1975

17%

2009

81%

Soure: Ocean Tomo

Andrew Muras: Accelerating Performance Support Through Collaboration and KM

Business Learning Problems

Andrew Muras: Accelerating Performance Support Through Collaboration and KM 9

Transforming our Learning Focus

Experiential

Learning Social

Learning Formal

Learning

3 Es: Experience : Exposure : Education

10% 20% 70%

90%

Learn & Develop

Through

Experience

Learn & Develop

Through

Others

Learn & Develop

Through

Structured Courses

& Programs

= Experiential & Social

Learning & Development

Jennings

70-20-10 Forum

Previous

Focus

Andrew Muras: Accelerating Performance Support Through Collaboration and KM 10

Our Services Framework

Jane Hart

C4LPT

Andrew Muras: Accelerating Performance Support Through Collaboration and KM 11

What to do &

What not to do

Andrew Muras: Accelerating Performance Support Through Collaboration and KM

Learning at the Speed of Business

12

13

Working Out Loud “What do I know that others need to know?”

September 2013

Andrew Muras: Accelerating Performance Support Through Collaboration and KM

Quick Exercise

14

Andrew Muras: Accelerating Performance Support Through Collaboration and KM

Potential for Knowledge Loss

25-34 35-44 45-54 55-64 65+

Recruiting

New Hire Training

OnBoarding

Success Planning

ID of Key Leaders

Mgmt & Leadership

Development

Critical Talent Mgmt

Capturing & Sharing

Knowledge

Mentoring

Bersin & Associates

Workforce Demographics

15

Andrew Muras: Accelerating Performance Support Through Collaboration and KM 16

A Simple Process for Knowledge

Transfer

Average Cost Savings per KC Team = $167K

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Communities The ‘Killer App’

September 2013

Andrew Muras: Accelerating Performance Support Through Collaboration and KM

Social Network Analysis

18

Org Chart

Real life!

HR COE network

Use for:

Communication networks

Succession planning

Human capital assessment

Human capital development

19

My LinkedIn Network InMaps

20

Expertise Location LinkedIn knows more than you

APQC,2013

September 2013

21

Our Strategy

Year 1

Pilots and Quick Wins

Year 2

Expansion Efforts

Year 3

Culture of Collaboration

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September 2013

10 At Bats to Prove Yourself