Post on 12-Aug-2015
IMPROVE PATIENT CARE COMMUNICATIONS BY REDUCING WORKFLOW REDUNDANCY AND ALARM FATIGUE
WHEN COMMUNICATIONS FAIL
CEO
INCREASED LENGTH OF STAY
POTENTIAL PATIENT HARM
CONTINUATION OFINCORRECT TREATMENT
INCREASED COSTS
DELAYS IN CARE
Potential Increase inMalpractice Suits
CFO
POTENTIAL INCREASE INMALPRACTICE SUITS
WHAT IS A CLINICAL ALERTING SOLUTION?HELPING STAFF RESPOND QUICKLY
Software that sends alerts from input sources like patient monitoring and nurse call to staff’s mobile devices
WHAT CLINICAL ALERTING CAN DO FOR YOUR STAFF
• Faster communications improve efficiency – do more in less time
• Right message, right person, right time,
right device
• Less walking — more time at the bedside
• Improve patient satisfaction scores
• Strengthen Joint Commission audits with traceable notifications
WHAT CLINICAL ALERTING CAN DO FOR YOUR PATIENTS
• Faster staff response to dangerous changes in patients’ vital status
• Reduce overhead paging to promote quiet healing
• Handle patient requests more quickly and easily
• Reduce accidents and falls
• Higher satisfaction
WITH A CLINICAL ALERTING SOLUTION: CONNECT CLINICAL AND SAFETY SYSTEMS TO STAFF’S PREFERRED DEVICES
SPOK® CLINICAL ALERTINGKEY FEATURES
• Alarm filtering by priority/staffing
• Escalation
• Easy caregiver room assignment
• Full audit trail – date/time stamps
• Works with the systems and devices you already use
• Has received FDA 510(k) clearance as a class II medical device
SOLVING TODAY’S CHALLENGESSTAFFING COMPLEXITIES
• Improved workflows and efficiency with better communication tools means nurses can do more in less time
• Higher staff satisfaction with reduced walk times and better patient communications
HOW SPOK CLINICAL ALERTING HELPS
RETENTION/TURNOVERNURSING SHORTAGE
• Reduce accidents and falls (and unreimbursed costs of associated care) by speeding response to requests for assistance
• Handle patient concerns and requests quickly with less overhead paging – promotes quiet healing and high patient satisfaction scores
• Escalate requests automatically to keep response times down
HOW SPOK CLINICAL ALERTING HELPS
MEET SAFETY GOALS
SOLVING TODAY’S CHALLENGES PATIENT SAFETY
JOINT COMMISSION COMPLIANCE
FALLS, ACCIDENTS (AND COSTS) PATIENT SATISFACTION SCORES
• Right person/message/time/device improves efficiency and reduces frustration
• Complete audit trail of communications tracks who received notifications and how they responded – resolve disputes
HOW SPOK CLINICAL ALERTING HELPS
STAFF COMMUNICATIONS
SOLVING TODAY’S CHALLENGES NURSE-PHYSICIAN RELATIONS
CONTINUITY OF CARE
ESCALATIONS TO ALTERNATE/ON-CALL STAFF
INTEGRATING WITH THE TECHNOLOGY YOU USE
ONSITE DEVICES
POINT-OF-CARE, PATIENT SAFETY
NURSE CALLACUTE CARE
NURSE CALLASSISTED LIVING
WIRELESS DEVICES & CARRIERS
Rauland-BorgDukaneSimplexGrinnellJeronHill-RomTycoRF TechnologiesWest-CallAustoCoGE SecurityIntego
HomeFreeTel-TronStanley Senior TechnologiesTekToneHoneywellBuilding AutomationWormaldRF Technologies
PhilipsGESpacelabsMasimoTeleTrackingPremiseHugsSiemensSwisslog
PolycomSpectralinkKirk DectCiscoVoceraAlcatel-LucentAdaptiveAscomNortelAvayaNEC
AppleAndroidCiscoBlackBerryVerizonAT&TSprintSpok
MANAGING THE SYSTEMS
MULTIPLE SYSTEMS AND DEVICES FOR PATIENT CARE CAN LEAD TO:
INCREASED CHALLENGES
FOR CLINICIANS
STAFF ASSIGNMENT
STAFF ASSIGNMENT
STAFF ASSIGNMENT
STAFF ASSIGNMENT
STAFF ASSIGNMENT MODEL THIRD-PARTY INTERFACE
THIRD-PARTYSTAFF ASSIGNMENT
STAFF ASSIGNMENT MODEL SPOK CLINICAL ALERTING INTERFACE
SPOK CLINICAL ALERTINGSTAFF ASSIGNMENT
SPOK® STAFF ASSIGNMENT MODELS
A single location to enter shift assignments
KEY FEATURES
• Centralized hub for alerts/alarms
• Web-based
• Alerts prioritized by severity
• Escalation capabilities
SHARED STAFF ASSIGNMENTKEY BENEFITS FOR NURSING STAFF
• Simplified training
• Faster shift changeover process
• Faster response to critical needs with escalation
• Increased time with patients
• Decreased alarm desensitization
• Reduced potential for errors
CASE STUDY: MAPLE GROVE HOSPITAL
• New hospital: engineered efficient work patterns and chose technology accordingly
• Created culture of instant communication
• Filter requests — not all to nurses
– Supplies: technician
– Bathroom assistance: orderly
– Pain/concern: nurse
• Top 5% in the U.S. for patient scores on ‘willingness to recommend’Maple Grove Vision: "Deliver healthcare as it ought to be"
MAPLE GROVE IMAGESSENDING ALERTS TO THE APPROPRIATE STAFF
CASE STUDY: COFFS HARBOUR HOSPITAL
• Centralized alerts from five systems go to mobile staff
• Reduced trips around the unit for nurses
• Improved response times for alarms and alerts
• Scaled easily from 150 to 400 Wi-Fi phones“[Spok Clinical Alerting] is an integral part of the way we do business and helps us in our mission to continually strengthen patient care and safety.” – Ken Meale, Coffs Harbour Hospital
WHY SPOK CLINICAL ALERTING?
• Better patient response and care
• Improved staff efficiency and satisfaction
• Field-proven at hundreds of locations worldwide
• Has received FDA 510(k) clearance as a Class II medical device
• Works with the systems and devices you already use
• 24/7/365 in-house tech support
• Proven implementation methodology
• Improve clinical workflows
• Comprehensive training options
LET’S GET IN TOUCH!
Learn more:
CASE STUDIES VIDEOS
We’d love to hear from you!
spok.comgetinfo@spok.com