A BRIEF RECAPRedesign our co-worker

handbook

to enhance and support

the new starter experience

OUR OBJECTIVE

Empower new co-workers

to take charge of their growth

in IKEA.

OUR OBSERVATIONS

IKEA is looking to invest in

enterprise handheld devices in the

near future

Need for open and direct

communication between all levels of

hierarchy

Source:

THE INSIGHTIKEA needs a crowdsourced digital platform

that provides a support system for co-workers

and improves job satisfaction and brand

alignment.

= Tinder (Swedish)

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A mobile task-

management tool that

supports the existing

‘Foundation Level’ starter

handbook

A journey map for each

employee to visualise their

career checkpoints

A community that allows

co-workers to build on

existing knowledge

What is it?

FnöskeHow does it work?

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Employee ID

Password

LOGIN

Day One

Induction

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123456

XXXXXX

LOGIN

Day One

Induction

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Meet the team

6 November, Thursday

IKEA Store Tour

Company Values

7 Nov +

10 Nov +

11 Nov +

12 Nov +

13 Nov +

Task List

Supports handbook

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Meet the team

6 November, Thursday

IKEA Store Tour

Company Values

7 Nov +

10 Nov +

11 Nov +

12 Nov +

13 Nov +

Task List

Supports handbook

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Meet the team

6 November, Thursday

IKEA Store Tour

Company Values

7 Nov +

10 Nov +

11 Nov +

12 Nov +

13 Nov +

Task List

Supports handbook

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6 November, Thursday

7 Nov +

10 Nov +

11 Nov +

12 Nov +

13 Nov +

Type

Meet the team

IKEA Store Tour

Company Values

Task List

Supports handbook

Add your own tasks!

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6 November, Thursday

7 Nov +

10 Nov +

11 Nov +

12 Nov +

13 Nov +

Clarify personal details with HR

Meet the team

IKEA Store Tour

Company Values

Task List

Supports handbook

Add your own tasks!

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7 Nov +

10 Nov +

11 November, Tuesday

12 Nov +

13 Nov +

Customer Management Workshop

Bathroom Induction

Week One Journal

6 Nov +

Task List

Supports handbook

Add your own tasks!

Push Notification

Push Notification

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Search

Hot New Trending

Q: What is the optimal material for mould prevention?

Q: What are the delivery charges?

Q: How do I apply for the IKEA FAMILY card?

Q: Where can I get a copy of the IKEA catalogue?

Q: Does IKEA have an online store?

Q: What are IKEA’s opening hours?

Q: Can IKEA help me plan my room?

Q: Where did IKEA originate from?

Library

FAQs

Q: What are IKEA’s opening hours?

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Search

Hot New Trending

Q: What is the optimal material for mould prevention?

Q: How do I apply for the IKEA FAMILY card?

Q: Where can I get a copy of the IKEA catalogue?

Q: What are the delivery charges?

Q: Does IKEA have an online store?

Library

FAQs

Add to Favorites

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Search

Hot New Trending

Q: What is the optimal material for mould prevention?

Q: What are the delivery charges?

Q: How do I apply for the IKEA FAMILY card?

Q: Where can I get a copy of the IKEA catalogue?

Q: Does IKEA have an online store?

Q: What are IKEA’s opening hours?

Q: Can IKEA help me plan my room?

Q: Where did IKEA originate from?

Library

FAQs

fnöske

Search

Hot New Trending

Q: What is the optimal material for mould prevention?

Q: What are the delivery charges?

Q: How do I apply for the IKEA FAMILY card?

Q: Where can I get a copy of the IKEA catalogue?

Q: Does IKEA have an online store?

Q: What are IKEA’s opening hours?

Q: Can IKEA help me plan my room?

Q: Where did IKEA originate from?

Bedroom

Bathroom

Living Room

Kitchen

Children’s IKEA

Library

FAQs

Search function

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Search

Hot New Trending

Q: What is the optimal material for mould prevention?

Q: What are the delivery charges?

Q: How do I apply for the IKEA FAMILY card?

Q: Where can I get a copy of the IKEA catalogue?

Q: Does IKEA have an online store?

Q: What are IKEA’s opening hours?

Q: Can IKEA help me plan my room?

Q: Where did IKEA originate from?

Bedroom

Bathroom

Living Room

Kitchen

Children’s IKEA

Library

FAQs

Search function

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Guarantee

Search Results

Under ‘Bedroom’ category X

How long is this guarantee valid?

The guarantee for PAX/KOMPLEMENT wardrobes and interior

fittings remains in force for ten (10) years and is valid from the

date of purchase. The original purchase receipt is required as proof

of purchase.

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in

material and workmanship in the following components of the

PAX/KOMPLEMENT wardrobes and interior fittings:

• Frames

• Doors

• Hinges

• Sliding door mechanism

• Drawer gliders

• Shelves and clothes rails

Library

FAQs

Search function

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Syahidah JohariJunior Cashier

Favorites Q&As

MILESTONES

23 mins ago

You liked an answer in ‘TV and Media Furniture’.

1 day ago

Congrats! You completed your 1st month review!

1 day go

You added ‘What is the optimal material for

mould prevention’ to your favorites.

Dashboard

Quick access buttons

Snapshot of milestones

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Answers to your brief

and more

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BENEFITS• Every employee now has their own journey map, integrated in

a master system where HR can identify individuals with more

expertise and experience.

• Empower workers to be proactive about their career growth,

thereby allowing IKEA an opportunity to connect with co-

workers on a deeper level.

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CONSIDERATIONS• Older workers might not be as engaged with the

app

• Smartphone use in Malaysia and Thailand are not

as common as in Singapore

Thanks for listening. Hej då!