• If you have two or more e-mail addresses

• If you have an extra home phone line used solely for the computer

• If you get a nervous tick after not checking your e-mail for more than 12 hours

• You can’t sit through an entire movie without having at least one device on your body beep or buzz

• If you’ve ever received an e-mail to tell you dinner’s ready

• If you’ve ever brought your laptop on vacation

• If your minister uses PowerPoint

. . . You May Be a You May Be a TechNeckTechNeck

. . . You May Be a You May Be a TechNeckTechNeck

*Newsweek, 1998

Date Invention Years To Mass Use•1873 Electricity 46•1876 Telephone 35•1886 Gas Automobile

55•1906 Radio

22•1926 Television 26•1975 PC

16•1983 Mobile Phone

13•1994 The Web

4

nternet

nternet

Nielsen/Net Ratings

•Internet has more than 100,000,000 users•Internet traffic doubles every 100 days•Lycos 20,000,000 unique visitors•Yahoo! 31,000,000 unique visitors•AOL Web sites 35,000,000 unique visitors•Average visit lasts from 30 to 60 minutes•AOL’s Instant Messenger: 43,000,000 users •AOL 18 Million paying subscribers

-1.1 Million concurrent users-67 Million e-mail messages daily-10 Million members shop online each month

*U.S. Department of Commerce and DataQuest

•10% of Americans made online purchases in 1998--$1 Billion in travel bookings alone• Consumer E-Commerce hits $380 Billion by 2003•Business to Business E-Commerce hits $1.53 Trillion by 2003 •Major Transformation

-Pfizer-Lyle Bowlin’s Bookstore-The Greater Miami Humane Society

nternet

nternet

Higher Education• Over Half of Classes use E-mail

• Close to 2 of 5 Use Internet Resources

• Approximately 50-80% of students and faculty access the Internet each day

• Expansion of “virtual” colleges and universities

• “Crescendo in E-Major”

*K.C. Green, 1999 and NY Times, 1999

nternet

“In the next 50 years, schools and universities will change more and more drastically than they have since they assumed their present form more than 300 years ago when they organized themselves around the printed book.”

Peter Drucker

Transformation Strategies for Higher Education in the

Information Age

ttitude

lignment

ctions

ttitude

ttitude

• Catalyze conversation

• Catalyze conversationCatalyze conversation

ttitude

"The concept is interesting and well-formed, but in order to earn better than a 'C,' the idea must be feasible.”

A Yale University management professor in response to Fred Smith's paper proposing FedEx

"Heavier-than-air flying machines are impossible.”Lord Kelvin, president, Royal Society,

1895

"This 'telephone' has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value.”

Western Union internal memo, 1876

Keep an Open MindKeep an Open MindKeep an Open MindKeep an Open Mind

"Computers in the future may weigh no more than 1.5 tons.”

Popular Mechanics, 1949

"I think there is a world market for maybe five computers.”

Thomas Watson, chairman of IBM, 1943

"640K ought to be enough for anybody.” Bill Gates, 1981

"There is no reason anyone would want a computer in their home.”

Ken Olson, president, Digital Equipment Corp., 1977

Keep an Open MindKeep an Open MindKeep an Open MindKeep an Open Mind

• Catalyze conversationCatalyze conversation

ttitude

• Catalyze conversation

• Take control

ttitude

•Strong family expectations & support

•Connections/Mentor•“World View”/

Traveled•Success

experienced/ Goal oriented

•Adversity free/ Low work levels

•Age 19-22

•First generation student & little support

•Few/No Connections•Place bound•Failure/

Unreachable or no goals

•Work 30+ pr/w with key adversities

•Age 29

Average Community

College

Average Community

College• Young women/ recent

high school grads• Low diversity• Economic security/

90K+ family income• Motivated• Academically talented• SAT= 1260• Top 10%/ 3.6 avg GPA

• Returning women/ single mothers

• High diversity• Economic

insecurity/ 1/3 below poverty

• Desperate• Academically

weak• Low SAT’s/ GED• Top 99%

• Catalyze conversation

• Take control

ttitude

• Catalyze conversation

• Take control

• Foster balance

ttitude

• Catalyze conversation

• Take control

• Foster balance

• Mine diamonds

ttitude

“The successful professional for the twenty-first century is either a business-savvy technologist or a technology-savvy businessperson.”

Alan Cooper

• Catalyze conversation

• Take control

• Foster balance

• Mine diamonds

ttitude

• Catalyze conversation

• Take control

• Foster balance

• Mine diamonds

• Promote service

ttitude

"This is the true joy in life...being used for a purpose recognized by yourself as a mighty one...being a force of Nature instead of a feverish selfish little clod of ailments and grievances complaining that the world will not devote itself to making you happy...I am of the opinion that my life belongs to the whole community and as long as I live it is my privilege to do for it whatever I can.”

George Bernard Shaw

ttitude

• Catalyze conversation

• Take control

• Foster balance

• Mine diamonds

• Promote service

lignment

• Why first

lignment

• Why first

• Ways second

lignment

• Why first

• Ways second

• What third GoalsGoals

• Customer Relationship Management (CRM)

WEB

PHONE

FIELD

MARKETING

SALES SERVICE

INTERNE

T

lignment

• Learner Relationship Management

WEB

PHONE

IN-PERSON

RECRUITING

LEARNING

SERVICE

INTERNE

T

lignment

lignment

• Why first

• Ways second

• What third

• How fourth

lignment

lignment

• Why first

• Ways second

• What third

• How fourth

• How’d we do fifth

"We exhaust ourselves far more from the tension and the consequences of internal disharmony---not doing what we feel we should---than from hard, unremitting work."

Steven Covey

ctions

• Showing up is job one

• The wise ask, the foolish fake it

• Combine persistence with preparation and flexibility

• Start earning on the interest

• Realize that you must maximize

"Genius is one percent inspiration and ninety-nine percent perspiration.”Thomas Edison

ctions

• Do the three step--often!– Reflect

– Connect

– Correct

• Celebrate successes

ttitude

lignment

ctions

Transformation Strategies for Higher Education in the

Information Age