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Consumer’s Perspective on Broadband

Internet Performance:

Asia’s Broadband Quality of Service

Experience Indicators

APECTEL 47th, BALI , INDONESIA, Wednesday, 24 April 2013

Yohanes Sumaryo

Director of ICT

Indonesia Telecommunications Users Group

www.id-tug.org

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What Broadband consumer want

How we tested

Services Gap

Prices Gap

Bridging consumer expectation

Train of thought: Open up for universal Broadband services

Agenda

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Communication anytime, anywhere Willingness to pay services Ability to pay services Technology agnostics

What Broadband consumer want

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Throughput: useful upload/download speed Latency: delays when voice packets

transverse the network Packet Loss: the number of packets that

does not reach the destination Jitter: uneven latency and packet loss

How we tested – Dimensions of Quality of Service (QoS)

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Services Gap

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Services Gap International Download speed –not all promises are met

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Services Gap Latency (Round trip time) – ping time to International server

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Services Gap Mobile Broadband – using 3G USB dongle or 3G-WiFi

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Services Gap Mobile Broadband – Downlod speed from International server

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Services Gap Mobile Broadband – Downlod speed actual vs advertised

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Services Gap Mobile Broadband – ping time to International server

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Services Gap Fixed and Mobile Broadband – Local and International download speed

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Prices Gap Cost of transfer in US$ per GByte of data on most common package–

published rate . International data roaming -1000x

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Bridging consumer expectationrices Consumer want to send more and more data at the same or even

lower prices – traffic and revenue de-coupled

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Train of thoughts: Open up for universal Broadband services

Single pricing for domestic, regional or International Broadband Services Economic vs Technological issues Internet as one entity Multiple stakeholder Regulator concern

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