IDC-IL Webcast on Enterprise Content Collaboration

Enterprise Content Collaboration and Intralinks VIATM

Melissa Webster VP, Content & Digital Media IDC Sri Chilukuri VP Product Marketing Intralinks

The Evolution of Content Collaboration: How User Needs Are Driving New Platform Requirements

Melissa Webster VP, Content & Digital Media Technologies

@mwebster_idc

Growth of Mobile Internet…

Worldwide Internet Users (B)

2010 2011 2012 2013 2014 2015 2016 2017 2018

Worldwide Internet users (B) Mobile Internet Users

…Is Transforming the Way We Work

§  More than two thirds of information workers use a mobile device for work purposes today

§  Vast majority of corporate networks support employee-owned devices (BYOD) today

§  Majority of information workers collaborate with people outside their organization on a weekly basis

§  File sync and share is the most common use case for bring your own application (BYOA)

Rapid Adoption of File Sync & Share…

Yes, implementing a solution, IT will

support Yes, evaluating solutions, IT will

support

Yes, plan to implement in next 18 months, IT will

support

Don't know

No, and we forbid users to self-

No, and users haven't

expressed any need

No, but we allow users to self-

Yes, have standardized on a

solution, IT supports

% of Respondents

Q: Has IT deployed, or does IT plan to deploy, a SaaS file sync/share solution to users?

n=485, US/UK/France/Germany; IDC’s ECM Strategy Survey, October 2013

8% 7% 6%

…At the Expense of SharePoint

0 20 40 60 80 100

Web sites

Enterprise social platform

Imaging

Collaboration/team sites

Portals

Content/records management

Workflow

Using Plan Next 2 Years No Plans/DK

Q.  Is your organization currently using or planning to use Microsoft SharePoint for…

% of Respondents

n=485, US/UK/France/Germany; IDC’s ECM Strategy Survey, October 2013

Portals and Collaboration/team sites have historically been the

leading use cases for SharePoint. Huge drop here!

FS&S Has High Value as a User Interface/ “System of Engagement”

N=485, US/UK/France/Germany; IDC’s ECM Strategy Survey, October 2013 Percentage that agreed/strongly agreed with each item on a 1-5 scale.

% of Respondents

Light-weight' content

Can replace SharePoint

Help to offload IT support

Give IT a platform for

Ease of access/sharing

0 10 20 30 40 50 60

But FS&S Does Not Address All Users’ (Content) Collaboration Needs §  Users need seamless integration with productivity tools (e.g.

Microsoft Office)—especially on mobile devices §  Information needs to be more “findable”—with relevant content

pushed or recommended to users in context (“content finds the user”) so users don’t need to search for it. (This helps with expert identification too, and knowledge management.)

§  Users need access to existing enterprise information •  FS&S requires information to be uploaded to the cloud before it’s accessible •  This means information workers are forced to use multiple UIs/applications

to find/access information

FS&S: Disconnected Content

§  Content that’s uploaded to the FS&S cloud loses all of its context: •  Links to enterprise applications (and other systems of record) •  Metadata (when created/changed, by whom; when accessed, by whom; ranking/rating/

commenting and activity via social graph •  Access rights •  Triggers/workflows/notifications •  Any business process context is lost

§  Cloud copy and original copy are two different and entirely unrelated files: •  Storage duplication, bandwidth costs •  Users are left to organize information to make it more findable using folder hierarchies and

file naming conventions •  Users also have to essentially reimplement access rules on the content they upload •  The cloud copy can’t be linked back to the original, so the audit trail on the original content

is broken

And FS&S Is Certainly Not a “System of Record”

§  Missing: •  Governance and compliance •  Metadata management •  Workflow •  Advanced security

§  Growing awareness of FS&S limitations: •  About half of companies say FS&S solutions create new silos of information—

and fresh governance challenges •  About half agree FS&S needs to be integrated with ECM systems •  Information leakage stories in the press that demonstrate importance of

enterprise-grade security—and the difficulty of entrusting sharing rules entirely to users

Continuum of Content Collaboration Needs

Ad Hoc Semi-Structured Structured

•  File sharing with internal/external stakeholders •  File syncing—access to personal/team files •  Analytics and visibility into file usage

•  Secure collaboration •  Team sites and business networks •  Projects and task management •  Analytics and visibility into collaboration

process

•  Business process optimization, decisioning •  Extending enterprise applications •  Access to existing enterprise information

Changing Attitudes About Cloud on the ECM Side

0 10 20 30 40 50 60

Uuncomfortable storing enterprise content in SaaS or public cloud

Deploying/want to deploy ECM in private cloud

We're moving/want to move to a SaaS ECM solution

Hybrid ECM solution (cloud file sync/share with on-premise ECM) is very attractive

Proliferation of content on team sites is a compliance/governance challenge

n=485 IT respondents IDC’s ECM Strategy Survey, October 2013; US/EMEA. Percentage that agreed/strongly agreed with each statement (4 or 5 on 1-5 scale).

% of Respondents

Convergence of Collaboration and Content Management

Collaboration §  File sync & share §  Secure team

collaboration

Content Management §  Workflow §  Metadata §  Governance

“Systems of Engagement”

“Systems of Record”

Requires a Platform Approach

•  APIs, SDKs •  Content & application

integration •  Security, analytics, etc.

“Consumer IT” “Enterprise IT”

Key Capabilities for an Enterprise Content Collaboration (ECC) Platform ü  Ability to support ad hoc, semi-structured and structured collaboration ü High quality user experience that makes users maximally productive—

particularly on mobile devices ü  Built-in/seamlessly integrated collaborative capabilities (viewing, authoring and

annotation tools; team site capabilities; tasks and notifications; content recommendations; integrations with social and other tools, etc.)

ü  Support for governance and compliance, eDiscovery and legal hold, DLP, etc. ü  Integration with enterprise content sources and applications—so companies

can leverage their existing investments and content assets (and in context!) ü Comprehensive analytics and monitoring ü World-class security, to ensure that the most sensitive and confidential

information is always protected—even when downloaded ü  Performance, scalability and high availability

Essential Guidance

§  Reset your expectations to reflect broader ECC needs: •  FS&S alone is just a point solution—and a new set of silos. As usage

grows, so will your governance and risk challenges. §  Choose an ECC vendor that:

•  Understands cloud and the convergence of content + collaboration •  Can address the full continuum of content collaboration needs •  Approaches from a platform perspective. Pick a vendor that provides a

horizontal solution that can be tailored for unique industry needs •  Fosters a strong partner ecosystem, locking in future value

Enterprise Content Collaboration and Intralinks VIATM

Melissa Webster VP, Content & Digital Media IDC Sri Chilukuri VP Product Marketing Intralinks

1 2 3 4

Agenda

Intralinks VIATM – the Enterprise Message

Product Demo – Intralinks VIATM 1.6

What’s new in Intralinks VIATM 2.0 (GA October 18)?

Number of users

Intralinks addresses the breadth of enterprise content collaboration needs on a single cloud content services platform

•  Mobile content access •  Team collaboration •  FTP replacement

•  Enterprise content portals (sales, partner, HR, etc.)

•  Externalization of ECM content (SharePoint, etc.)

•  Customer-specific business solutions

File sync and share (Ad hoc)

Business value / user

Content distribution and

management (Semi-Structured)

Vertical content

solutions (Structured)

With Intralinks VIA™, users can easily sync, share, and collaborate on business content to get work done while enterprises can manage that content to protect IP and meet compliance

Intralinks VIATM core value proposition: Securely sync, share, collaborate on, and manage your business content

1 2 3 4

Agenda

Sync – I sync and access all of my personal and shared content from my laptop and mobile devices…

Share and Collaborate – I securely share and collaborate on content with colleagues and partners within and across company boundaries

Manage – I access and publish content to enterprise content repositories such as Intralinks Exchanges and Microsoft SharePoint

Manage – I apply Information Rights Management (IRM) to confidential documents for complete control, including the ability to UNshare

Manage – I manage Users and Policies, and create Audit Reports as required for my business group

1 2 3 4

Agenda

Intralinks VIATM 2.0 provides key new functionality to enhance enterprise content collaboration

Advanced Information Rights Management with new business

capabilities and no plug-ins

Native document viewing and editing (without losing control)

across all devices

Mobile-first user interface to enable content collaboration even

on mobile devices

IDC-IL Webcast on Enterprise Content Collaboration

Documents

Transcript of IDC-IL Webcast on Enterprise Content Collaboration

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