Post on 27-Jan-2017
IBM Software Subscription and Support
Protect your investment with
2 © 2014 IBM Corporation
IBM Software Subscription and SupportPositions you for the future: innovation and expertise
A comprehensive product upgrade and technical support solution, IBM Software Subscription and Support ensures that IBM software not only solves today’s challenges, but that it continues to deliver value for years to come.
IBM Software Subscription benefits delivers innovation in the form of product upgrades—new releases and new versions—at your convenience
IBM Software Support benefits delivers technical expertise in the form of access to knowledge engineers, product and technical support planners and professionals online or by phone—when, where, and how you need
ibm.com/software/subscriptionandsupportOne year included with your initial IBM Passport Advantage® or IBM Passport Advantage Express® software purchase
3 © 2014 IBM Corporation
IBM Software Subscription and SupportUpgrades and Technical Support
ibm.com/software/subscriptionandsupport
IBM Software Subscription provides access to new software innovations at your convenience.
Access to technical experts and support professionals in 140 languages
Diagnostic tools, fixes, forums, self-help, Redbooks, security alerts and technical documentation
Rapid response to severity 1 service requestsand PMRs
One year included with your initial IBM Passport Advantage® or IBM Passport Advantage Express® software purchase
Incremental enhancements Full version and release upgrades Patches and security enhancements Profile-driven download, delivery and
electronic notifications The flexibility to update or upgrade on your
schedule
IBM Technical Support provides access to 24x7 online and phone technical support expertise.
4 © 2014 IBM Corporation
Invested annually in overall R&DInvested annually in software development alone
IBM invests billions each year in R&D to: Improve current technologies—in anticipation of new ways of computing Develop new capabilities and new ways of computing Address rapidly changing IT needs in solution areas as diverse as Cloud computing, social, mobile, data
management, storage, security and analytics
Capitalize on innovation with S&SInnovation powers performance, drives efficiency and increases ROI
USD3B+ USD6B+That investment is rolled right back into your software in the form of: Updates, enhancements and fixes Improving current technologies – in anticipation of new ways of computing Developing new capabilities and new ways of computing Addressing rapidly changing IT needs in solution areas as diverse as Cloud computing, social, mobile, data
management, storage, security and analytics
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With each new release, your software provides more value
Take advantage of new and enhanced capabilitiesUse your S&S benefits to upgrade
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Up to 80% increase in compression rates reducing overall storage costs with DB2 upgrade
500% performance improvement for multi-subscriber message delivery with WebSphere MQ upgrade
As much as 60% cost reduction in email storage with IBM Notes® and Domino® upgrade
Source: IBM and IBM client experience.
Clients upgrading to current versions and releases see measurable benefits: 80%
60%20% 20% faster interactive response time with Cognos
BI upgrade
500%
View recently enhanced IBM software available for download with S&S
Upgrading with S&S increase return on your investmentReap the benefits year after year
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Access technical support and key electronic support productivity resources and tools including: Electronic access for usage, how-to and code-related support Cross-platform support direct to engineering Worldwide infrastructure: support in native languages and time zones IBM Remote Assistance - live remote-assistance tool IBM Support Assistant Data Collectors
Leverage world-class technical support for peak performanceFrom a single integrated IBM Support Portal
Plus: Renewable S&S provides access to a higher level of technical support 24x7 coverage for severity 1 problems Entitled access to the Service Request tool Secure foundation for additional Accelerated Value support offerings
8 © 2014 IBM Corporation
ibm.com/support
24x7 support Online communities Intuitive self-help and troubleshooting Rapid access to fixes Unlimited access to Support Portal by company personnel
IBM Support PortalCentralized access to online technical support content and tools
9 © 2014 IBM Corporation
IBM support connects you with technical expertise—electronically and by phone
IBM has 4000+ dedicated technical support staff around the globe.
Our unique Client Care team provides specialized support. It is a one stop shop for those questions you don’t know who or how to ask.
IBM support helps you 24 hours/day, 7 days/week, 365 days/year. Any question. Any time. It’s that simple.
Your organization can have an unlimited amount of designated support contacts. One organization. Unlimited access.
10 © 2014 IBM Corporation
Next steps
Talk to your organization about the importance of IBM Software Subscription and Support Renew every product, every year—active S&S delivers measurable value
• More easily capitalize on new, innovative functionality• Ensures access to dedicated support specialists• Puts you in control:
– You decide what to upgrade and when– Enables you to more accurately budget and plan for IT enhancements, lowering software acquisition
expenses– Reduces risk and impacts resulting from technical and operational issues – Reduces the burden on your IT staff– Offers the option to request automatic notifications when new versions and releases are available for
download and new support resources are created Don’t let your coverage lapse—without proactive protection, your risks increase
• Loss of 24x7 technical support • Inability to leverage new features and functionality• Reduced employee satisfaction and productivity• Suboptimal customer experience• Increased vulnerability to threats• More unplanned downtime• Delayed response to opportunities• Increased costs for software licensing and support• Potential regulatory and compliance concerns• Risk of damage to your reputation
For more information:ibm.com/software/subscriptionandsupport | www.ibm.com/software/support/einfo.html
3XReinstatement cost is up to three times the annual
renewal cost
11 © 2014 IBM Corporation
Useful links
For more information:IBM Software Subscription and SupportIBM SupportIBM Passport Advantage & Passport Advantage ExpressPassport Advantage OnlineIBM Software Support Lifecycle PolicySoftware license agreementsRegistering for an IBM IDIBM Software Support HandbookSubscribing to IBM Support notifications
12 © 2014 IBM Corporation
Trademarks and notes
IBM Corporation 2014 IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International
Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with the appropriate symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml.
Other company, product, and service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply that IBM intends to make
them available in all countries in which IBM operates.