Post on 30-Mar-2015
Workplace Technology
© 2005 IBM Corporation
W3: IBM’s On Demand WorkplaceA WebSphere Portal Reference
Mark KettemanArchitect, IBM Software
Workplace Technology
© 2005 IBM Corporation2 5/10/2005
Agenda
On Demand Workplace Evolution and Goals
On Demand Workplace Version 8.0
On Demand Workplace Employee Tools
On Demand Workplace Application and Server architecture
On Demand Workplace Framework Governance
On Demand Workplace ROI
Workplace Technology
© 2005 IBM Corporation3 5/10/2005
The On Demand Workplace allows infrastructure and governance simplification
11128128CIOsCIOs
5,2005,20016,00016,000ApplicationsApplications
1111155155Host Data CentersHost Data Centers
778080Web Hosting CentersWeb Hosting Centers
1992 Today
Workplace Technology
© 2005 IBM Corporation4 5/10/2005
Phase 1: Access (The Website Model)The org chart online (1996 – 1999)
Software Group
Server Group
Global Services
Sales & Distribution
Research
w3
Focus: providing Information
Benefit: universal access
Problem: site proliferation
Workplace Technology
© 2005 IBM Corporation5 5/10/2005
• Encourage employees to use the Net• Links to important Internet sites•60,000 hits per day
1996: Version 1.0 “Testing the Waters"
Workplace Technology
© 2005 IBM Corporation6 5/10/2005
• Standard navigationand design• Index of key intranetsites• Search• Taxonomy• 2 million hits per day
1997: Version 2.0
Workplace Technology
© 2005 IBM Corporation7 5/10/2005
Phase 1 Lessons Learned: Civilizing the Wild West
Start where people are: directory, news and key e-HR apps
Need to control “Times Square”: DNS
Need to broker alliances & find “true believers”: don’t wait for authorization from the hierarchy
Need to build trust: honesty, credibility, integrity
People are willing to trust the intranet more than the company
Workplace Technology
© 2005 IBM Corporation8 5/10/2005
Phase 2: Integration (The Audience Model)Building a cross-enterprise platform (1998 – 2004)
w3
Focus: web-enabling functions
Benefit: separating content from vehicle
Problem: competing centers of gravity
Workplace Technology
© 2005 IBM Corporation9 5/10/2005
• Organize & prioritizeinformation• Personalizednews delivery• Employee directory• 7 million hits per day
1998: Version 3.0
Workplace Technology
© 2005 IBM Corporation10 5/10/2005
• Marketplace context • Keep employeesinformed about theindustry• 10 million + hits perday
1999: Version 4.0
Workplace Technology
© 2005 IBM Corporation11 5/10/2005
• First phase of profiling•Bring frequently-used links to the home page•Links based on employees job, group and location
2000 w3.ibm.com 5.0
Workplace Technology
© 2005 IBM Corporation12 5/10/2005
Phase 2 Lessons Learned: Building a platform
Need to clean up content & data: for effective search, content management
Need dedicated research & measurement: user-centered development requires a rapid learning/feedback loop
The challenge is building a foundation under an existing house.*
* A house whose rooms don’t have doors.
Workplace Technology
© 2005 IBM Corporation13 5/10/2005
w3
w3 Standard Navigation
Essential and Personal Links
Working Knowledge:Specific, job-related knowledge surfaced from the intranet via information brokers and user profiles
IBM Forums:Hundreds of specific online discussion groups for IBM employees
You and IBM:Human Resource self-service information & applications for employees
MyNews: Original content from corporate & business unit intranet editorial teams
IBM internal bulletins, memos and announcements
Webcasts and special messages to employees
External & internal news about IBM & competitors
BluePages: Worldwide employee directorySearch: For all of w3 and/or IBM.com
Scorecard:Internal IBM metrics for reporting corporate & business unit performance to employees
Market Report:IBM & competitor updated stock performance
External Media
Quarterly Earnings
Workplace Technology
© 2005 IBM Corporation14 5/10/2005
Employee to Life
ShoppingFinances
LeisureEntertainment
Employee to Employee
CollaborationInstant messagingExpert locatione-meetings/ webcastingCommunity support
Employee to
CompanyVirtual Help Deske-Procuremente-Learning
Yellow PagesCorporate
Messaginge-HR
Employee to External
Collaborative commerce
Transactionse-meetings
Instant messaging
Collaboration
Customers
Partners
Suppliers
Employee
Role-related ApplicationsMeasuresFinancialsCustomer information
Employee to Work
Role 1
Role 2
Role 3
Focus: real-time expertise location
Benefit: fluid, collaborative decision-making
Problems:governance and culture
Phase 3: On Demand (The Roles Model)A sense-and-respond enterprise (2002 – 2006)
Workplace Technology
© 2005 IBM Corporation15 5/10/2005
Currently, there are unique and disparate efforts to support employees from different areas within IBM
Note: There are qualitative (efficiency, reliability and productivity) & quantitative (capital) costs associated with each arrow. Each line also represents different & sometimes multiple processes & governance models.
Lines of Business Portals
Geography Tools
Communications Applications
Community Websites
Workplace Technology
© 2005 IBM Corporation16 5/10/2005
The vision is to move from unit portals & standalone applications to a single workplace available to support roles
On Demand Workplace
WorkplaceWorkplace
Lines of Business Portals
Geography Tools
Communications Applications
Community Websites
Workplace Technology
© 2005 IBM Corporation17 5/10/2005
On Demand Workplace Evolution and Goals
On Demand Workplace Version 8.0
On Demand Workplace Employee Tools
On Demand Workplace Application and Server architecture
On Demand Workplace Framework
On Demand Workplace ROI
Workplace Technology
© 2005 IBM Corporation18 5/10/2005
w3.ibm.com version 8
Issues Addressed:
Need to improve employee productivity, user experience and morale
Project Objective:
Enable managers to efficiently and effectively execute their role by providing needed tools & applications through the role-based On Demand Workplace
Business Benefits:
Increase in ‘quality’ of employee in terms of knowledge, skills, productivity and morale
Increase ability to access information, learning, knowledge, tools/applications and experts
Workplace Technology
© 2005 IBM Corporation19 5/10/2005
Workplace Technology
© 2005 IBM Corporation20 5/10/2005
Workplace Technology
© 2005 IBM Corporation21 5/10/2005
Workplace Technology
© 2005 IBM Corporation22 5/10/2005
On Demand Workplace Evolution and Goals
On Demand Workplace Version 8.0
On Demand Workplace Employee Tools
On Demand Workplace Application and Server architecture
On Demand Workplace Framework Governance
On Demand Workplace ROI
Workplace Technology
© 2005 IBM Corporation23 5/10/2005
2003Workplace
Co-workers
Manager
Sr. Exec. Letters
IBM.com
External Media
1997Co-workers
Manager
INEWS
Sr. Exec. Letters
External Media
Workplace
Trust in the workplace has enabled faster program roll-outs and adoption of decision support tools
What are the best, credible, and preferred Sources of Information?
79% of IBM employees access the workplace daily
71%
28%
Workplace Technology
© 2005 IBM Corporation24 5/10/2005
The current focus on the employee prioritizes the ODW Initiatives around expertise & needed support
Expertise Location Expertise Location Mgt & CommunitiesMgt & Communities
Locating & sharing expertise
Provide an on demand environment for people-to-people knowledge sharing in IBM.
ee--Learning Learning InitiativeInitiative
Developing expertise
Evolve our learning practices to address formal & informal learning in both developmental & work-based contexts
Opportunity Opportunity MarketplaceMarketplace
Leveraging expertise
Connecting employees, external applicants, vendors, and managers to engage in the on demand exchange of skills & opportunities
Role of the Role of the ManagerManager
Defining roles
Enabling managers to efficiently and effectively execute their role by providing needed tools & applications through the role-based On Demand Workplace
w3.ibm.com w3.ibm.com version 8version 8
Enabling a single workplace where employees & managers can utilize integrated, role-specific work activities & business processes
Enabling the workforce
Workplace Technology
© 2005 IBM Corporation25 5/10/2005
Finding information within a large Intranet is a challenge
IBM’s Intranet Searchsupports searching for content in:
Bluepages
Intranet pages
Forums (nntp)
News
www.Ibm.com
IBM’s Enterprise Search Engine
Information Location
Workplace Technology
© 2005 IBM Corporation26 5/10/2005
Enterprise Search
Broader content reach• Content repositories, collaboration systems, databases, file systems
Quality – preferred 2:1 over prior technology
Enterprise Scale -- 80K queries/day with sub-second response over 7M pages– Indexes
• 7 M unique pages • 10,000 websites• 20 K per document
– Processes• 80 K queries/day• 7 K queries/hour peak• Stressed to 10x higher
Robustness -- 99.9% availability since Sept. 2003– 24x7 operation
Information Location
Workplace Technology
© 2005 IBM Corporation27 5/10/2005
Experts are a key decision support tool – finding them is the challenge
IBM’s BluePages Global Directory provides access to the global practitioner base including:
Contact, skills and experience informationNetwork and community affiliationsProject experiencesInstant message and email incorporatedSearch for skills and individuals
2 hours per month per Blue Pages User or adding 4 minutes back into an employees day
Expertise
Workplace Technology
© 2005 IBM Corporation28 5/10/2005
BluePages
One universal employee directory
Multiple ways to search
50+ applications access & use the directory data
More than 1 million hits per day
64% of employees use BluePages once a week or more
more than 100,000 users have filled-out their personal information
Expertise
Workplace Technology
© 2005 IBM Corporation29 5/10/2005
IBM’s globally available collaboration tools and knowledge sources enable IBM researchers to discover and document new ideas
Threaded discussions and Forums
Patent discussion boards
Research sources – Knowledge Gate
Business Jams
TEAM Databases
On-line chat and instant messaging
Hosted webmeetings and seminars
Online Research Mentoring Network
Our workplace provides the essential tools necessary for global collaboration and innovation,…
Patent Research ToolsCustomer intelligenceResearch Mentoring Network
Knowledge-basesCollaboration toolsMethods
Collaboration
Workplace Technology
© 2005 IBM Corporation30 5/10/2005
e-meetings
Combines instant messaging, voice and video
About 28,000 employees participate in e-meetings each month
Saves travel and meeting setup costs
Enables global meetings
Collaboration
Workplace Technology
© 2005 IBM Corporation31 5/10/2005
Instant Messaging
Productive and more efficient global collaboration
Allows immediate question and answers for online employees
Over 2 million chat messages per day
Collaboration
Workplace Technology
© 2005 IBM Corporation32 5/10/2005
e-Human Resources
Complete access to financial, health, benefits, life, career, & expense applications
Direct link to many financial service providers
Increased customer satisfaction from 40% to 90%
In 2001, 88% of U.S. employees used the intranet to enroll in health care benefits, saving IBM more than $1 million
Enterprise Tools
Workplace Technology
© 2005 IBM Corporation33 5/10/2005
EA2000
Simplifies expense reporting and reimbursement
Easier to track and maintain records of payments made and received
60% reduction in the time it takes to enter an expense report
80% reduction in average processing costs
Enterprise Tools
Workplace Technology
© 2005 IBM Corporation34 5/10/2005
HelpNow!
Enterprise Tools
Workplace Technology
© 2005 IBM Corporation35 5/10/2005
IBM Standard Software Installer
Enterprise Tools
Workplace Technology
© 2005 IBM Corporation36 5/10/2005
On Demand Workplace Evolution and Goals
On Demand Workplace Version 8.0
On Demand Workplace Employee Tools
On Demand Workplace Application and Server architecture
On Demand Workplace Framework Governance
On Demand Workplace ROI
Workplace Technology
© 2005 IBM Corporation37 5/10/2005
Portal Solution
Workplace Technology
© 2005 IBM Corporation38 5/10/2005
Access Access ManagementManagement
User User InterfaceInterface
Shared Shared ServicesServices
DataData
Portlet RegistryPortlet RegistryContent CacheContent Cache
(Run Time)(Run Time)PersonalizationPersonalizationRules EngineRules Engine
WebSphere Everyplace Access WebSphere Everyplace Access
CollaborationMailMail
IMIM
CalendarCalendar
QuickplaceQuickplace
ForumsForums Web Conf.Web Conf.
WorkflowWorkflowWorkflow
MetricsMetrics
PubSubPubSub
AlertsAlertsMessage Message QueuingQueuing WBIWBI
Information
AssociationsAssociations File File SharingSharing
SearchSearch
Web CMWeb CM Doc MgtDoc Mgt
ExpertiseExpertise
Enterprise DirectoryEnterprise Directory(LDAP)(LDAP)
Web Services/SOAPWeb Services/SOAP
*User *User AuthenticationAuthentication
User User EntitlementEntitlement **BlueGroupsBlueGroupsSecurity Security
PoliciesPoliciesAccess Layer
Navigation Layer
Services Layer
Data Layer
* Uses Enterprise Directory (LDAP)
WebSphere Portal WebSphere Portal -- On Demand WorkplaceOn Demand Workplace
Common IntranetCommon IntranetProfileProfile
Core Services
UDDIUDDI
Charge BackCharge Back
ApplicationsApplicationsIntegration Layer
Presentation Layer
Tivoli Access Manager: Web Seal (Single Sign On)Tivoli Access Manager: Web Seal (Single Sign On)
SiebelSiebel SAPSAP PeopleSoftPeopleSoft HR AppsHR Apps BondBond LearningLearning othersothersNewsNews
Human ResourcesHuman ResourcesSupply ChainSupply Chain Global Learning / ExpertiseGlobal Learning / Expertise
Ente
rpris
e D
ata
Sta
ndar
ds (T
axon
omy,
xm
l, et
c)
Workplace Technology
© 2005 IBM Corporation39 5/10/2005
ODW Application Architecture
Workplace Technology
© 2005 IBM Corporation40 5/10/2005
First Week’s Traffic on WebSphere Portal
Workplace Technology
© 2005 IBM Corporation41 5/10/2005
Performance is King
HTML efficiency (tables, images, scripts)
Asynchronous Operations
Application level memory caching and search
Common data access methods
Edge Caching
Browser Caching
HTML compression (on the fly)
Java VM and heap size tuning
Workplace Technology
© 2005 IBM Corporation42 5/10/2005
ODW Infrastructure
Edge Server
http://w3.ibm.com/
Lotus Domino
Windows Media
WebSphere Traffic Express
WebSphere Application ServerWebSphere Portal
LDAP (eDirectory) DB2 UDB
Search
Sametime
pSeries / IBM AIX / WTE
pSeries / IBM AIX / WAS
pSeries / IBM AIX / Secureway LDAP pSeries / IBM AIX / IBM DB2 UDB
pSeries / AIX / Domino
Netfinity / NT / WMS
Netfinity / NT / ST
Netfinity/RedHat/Enterprise Search
pSeries/ IBM AIX /Interwoven
Content Management
Hardware- IBM pSeries (25)- IBM zSeries (8 virtual machines)- IBM Netfinity (4)
Software/Middleware- WebSphere App Server - WebSphere Traffic Exprs- WebSphere Edge Server - Lotus Domino - Lotus Sametime- Secureway LDAP- DB2 UDB- Enterprise Search- Interwoven- Windows Media Server
Operating System- IBM AIX- Linux (RedHat)- Windows NT
Workplace Technology
© 2005 IBM Corporation43 5/10/2005
What about the hardware ?
200GB DASD4GBXeon 2.4GHzIBM Blade, 867841 XUpgraded to 2 processors
1Trevi NNTP Search Server
100GB DASD4GBXeon 2.4GHzIBM Blade, 867841 XUpgraded to 2 processors
1Trevi Crawler Server
500GB DASD4GBXeon 2.4GHzIBM Blade, 867841 XUpgraded to 2 processors
1Trevi IndexerServer
500GB DASD4GBXeon 2.4GHzIBM Blade, 867841 XUpgraded to 2 processors
2Trevi Search Engine ServerT25lnx101
2 X SSA adapt(FC6230)
3 GB RAM4 x 332 MHzSilver Wides (PPC 604e)1WAS Staging Server
2 X SSA adapt(FC6230)
3 GB RAM4 x 332 MHzSilver Wides (PPC 604e)4WAS Server Horizontal Cluster
Dual Fiber cardsSAN attached
8 GB RAM1.45 GHzp650 4-way Power 4+7038-6M2-450M
2DB2 HACMP Cluster
Dual Fiber cardsSAN attached
16 GB RAM1.2 GHzp650 4-way Power 4+7038-6M2
1Portal Staging Server
Dual Fiber cardsSAN attached
16 GB RAM1.2 GHzp650 4-way Power 4+7038-6M2
4Portal Server Horizontal
2GB3GB
2 x 375 MHz4 x 375
Winterhawk ThinP640 (7026-B80)
44
WCP Proxy Server Cluster
PeripheralsMemoryCPUServer TypeQtyServer Function
Workplace Technology
© 2005 IBM Corporation44 5/10/2005
Technology Roadmap
Workplace Technology
© 2005 IBM Corporation45 5/10/2005
On Demand Workplace Evolution and Goals
On Demand Workplace Version 8.0
On Demand Workplace Employee Tools
On Demand Workplace Application and Server architecture
On Demand Workplace Framework Governance
On Demand Workplace ROI
Workplace Technology
© 2005 IBM Corporation46 5/10/2005
Why is On Demand Workplace governance necessary?
An On Demand Workplace provides a platform for integrated service delivery across corporate functions and business units
Therefore, there is not one owner of all business applications, or a naturalowner within most organisational structures
On Demand Workplace governance will establish a structure of shared ownership and accountability for strategy, development, and operations
“What is your biggest portal challenge”?
Portal server function issues
Implementation issuesPortal design issues
Organisational issues 71%
23%15%
6%Technology
Forrester Research ReportMaking Enterprise Portals PayAugust, 2002
Workplace Technology
© 2005 IBM Corporation47 5/10/2005
The On Demand Workplace Framework is the delivery vehicle for the ODW
ArchitectureArchitecture
ProcessesProcesses
StandardsStandards
Rated StructureRated StructureODW requirements
Business unit requirements
Rapid Development &Deployment
Technical PlatformUser Experience & Info. Architecture
Content Management
Workplace Framework
OfferingExpertise
DevelopmentTestingHosting
Workplace Technology
© 2005 IBM Corporation48 5/10/2005
The high level process manages how new projects integrate into the ODW
Workplace Requirements
Process
Workplace Requirements
Process
Solution Review Process
Solution Review Process
Develop & Deploy Process
Develop & Deploy Process
Support ProcessSupport Process
Criteria for integrating into the Workplace
Content-to- role mapping
Project deploy timeline
Architecture approval
Checklist of architecture requirements
Technical platform requirements
V8 UE Standards
Coding Guidelines
Taxonomy Requirements
Content Management
Portlet capability catalog
Common services reviews
Capacity Analysis
Develop Application
E-Advocate Review
Silver Code Review
Gold CodeReview
DQA (with Design Checkpoint)
XPRS
Level 1,2,3 Support
Help Desk
User Feedback
Workplace Technology
© 2005 IBM Corporation49 5/10/2005
On Demand Workplace Evolution and Goals
On Demand Workplace Version 8.0
On Demand Workplace Employee Tools
On Demand Workplace Application and Server architecture
On Demand Workplace Framework Governance
On Demand Workplace ROI
Workplace Technology
© 2005 IBM Corporation50 5/10/2005
Empl
oyee
s (0
00) 302
319
$65
$89
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1992 20030
10
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People
Revenue
Revenue ($B
)
IBM has executed many transformational initiatives to improve productivity and market position; one of these is On Demand Workplace
more revenue
greater profitability with fewer
employees
tools to innovate
tools to develop new products
tools to sell more effectively
W3 launch
Workplace Technology
© 2005 IBM Corporation51 5/10/2005
On Demand Workplace Benefits are captured in four business driver measures
Cost ReductionCost ReductionMetric: hard cost savingsHeadcount reductionInfrastructure reductionReduced spans and layersLess costly training
InnovationInnovationMetric: increased revenue
Increased sales in Websphere, On Demand Workplace EBOAccess to knowledgeReal-time collaboration
Operational EfficiencyOperational EfficiencyMetric: time savings
Decrease proposal generation timeImproved communicationCross-business integrationAccess to integrated informationReduced cycle timeImproved margins
Employee SatisfactionEmployee SatisfactionMetric: time savings
Making work easierCreating better accessibilityBetter retention
Content Management Reduction 30 – 50%
decrease
Server reduction –storage size reduced
by 30 – 60%
Reduce multiple portal development efforts
Decrease proposal generation by 10 hours
Reduce email traffic thru profiling
Provide single launch pad for all information
Reduce learning curve for new integrated
sources
Decrease redundancy by leveraging methods
tools
Provide functional portlets to Websphere product e.g. methods, learning, KM
Improve our Dynamic Workplace credentials through own success
Improve collaboration with new organization
Streamline communications
Personalize information reducing ‘noise’
Enhancing a best-in-class environment
Workplace Technology
© 2005 IBM Corporation52 5/10/2005
Standardization of common tools and design ensures investment focus is on one global portal
Standardized on one single portal interface and platform avoiding an average $120M in competing portal investments.
Created standards for:– Content Management– Security /Authentication– Data Warehousing– Profile Management– Search and Taxonomy– Enterprise Brand (Look,
Feel, Navigation) – Metrics / Scorecard
Global Web Architecture (GWA) standards have been applied to ensure consistency in content and design processes yielding a 20% reduction in the cost to deploy web applications
Workplace Technology
© 2005 IBM Corporation53 5/10/2005
Mobile Workforce: Real Estate Savings
$2.377B in Cost Savings Attributed to ODW
eCollaboration: Web Conferencing, Web Jams and Surveys
Travel: On-line Travel
eLearning
Human Resources: Employee Self Service
Human Resources: On-line Expense System
Finance: On-line Shareholder Services
IT: On-line Print Services, Virtual Help Desk, Software Installer
Total
Finance: Staff Savings
IT: eAsset Management, Web Architecture Reductions
Procurement: Employee Self Service eProcurement
Corporate Communications: News, Licensing
CRM: Siebel
$452,600
$ 0
$ 0
$ 0
$243,950
$ 0
$ 8,820
$ 0
$360,000
$ 0
$ 450,000
INDIRECTin (000s)
$ 0
$164,100
$ 0
$ 11,091
$ 11,771
$284,000
$4,022
$ 35,826
$ 0
$201,000
$ 0
$133,000
$ 0
$ 3,000
$ 0
DIRECTin (000s)
$ 683,710 $1,679,470
Workplace Technology
© 2005 IBM Corporation54 5/10/2005
Lessons Learned
Workforce strategy drives Workplace strategy.
The Workplace is the integrating platform.
The Workplace is the company.
Workplace Technology
© 2005 IBM Corporation55 5/10/2005
Mark_ketteman@uk.ibm.com