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Human Resource Management

Jay Billings

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Project Human Resource Management

Management is getting things done

a. With people

b. Through people

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Modern Theories of Human Resource Management

Drucker – Human RESOURCE an asset that can be managed, that can

appreciate in value (through directed development training and motivation, draining and development)—it can also depreciate

Herzberg/Argyris Human Resource can be DEVELOPED in ways that are

supportive of the ORGANIZATION

Morris Human Resources (managed by others) or RESOURCEFUL

HUMANS (who manage others and initiate)

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Project Human Resource Management Organizational Planning-- Inputs

Project Interfaces Organizational interfaces Technical interfaces Interpersonal interfaces

Staffing requirements Constraints

Organizational structure Labor agreements/contracts Personal styles Expected/available staff

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Project Human Resource ManagementOrganizational Planning --Tools and Techniques

Templates Personnel practices Organizational theory

Tailoring the project for best fit within the host

Stakeholder analysis The needs of various concerned parties

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Project Human Resource ManagementOrganizational Planning --Tools and Techniques

– Background Check– Benefits and Compensation– Bonding– Bonus and Incentives– Consulting and Outsourcing– Evaluations– Insurance– NDA’s and No-Competes– Recruitment and Retention– Software– Succession planning– Testing and Screening– Training and Development

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Project Human Resources ManagementOrganizational Planning-- Outputs

Roles and responsibility assignments Role assignment/ requirements matrix

Staffing management plan Levels of resources required over time Accessing, and releasing personnel Follow-up evaluation of staff

Organizational chart and OBS Supporting detail

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Project Human Resources ManagementStaff Acquisition -- Inputs

Staffing management plan Staffing pool description Recruitment practices

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Project Human Resources ManagementStaff Acquisition -- Tools and Techniques

Negotiations With functional managers Other project management teams

Pre-assignment Proposal team Internally funded project (investment)

Procurement --acquiring personnel using contracts, e. g. consultants, subcontractors

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Project Human Resource ManagementStaff Acquisition -- outputs

Project staff are assigned Project team directory

Project members Stakeholders as points of contact

Roles and Requirements Allocation Matrix– OBS and WBS (Forms basis of cost account

management and work package planning)

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Project Human Resource ManagementTeam Development -- Inputs

Project staff Project plan Staffing management plan Performance reports External feedback

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Project Human Resource ManagementTeam Development-- Tools and Techniques

Team building activities Form, storm, norm, perform, adjourn

General management skills Know yourself and others

Reward and recognition system (+ & -) Collocation Training

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Project Human Resource ManagementTeam Development

Performance improvements form quicker effective starting improved individual and team efforts

Input to performance appraisals cross-team evaluations and assessments

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Human Resource ManagementSpecial Concerns

Because projects are temporary organizations these topics need to be covered– Conflict of Interests– Computer and Network Usage rules– Performance Appraisals– Cost of conflict

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Conflict of Interest Policy

Adopting a conflict-of-interest policy that prohibits or limits business transactions with project members and requires project members to disclose potential conflicts.

Disclosing conflicts when they occur so that project members who are voting on a decision are aware that another member’s interests are being affected.

Requiring project members to withdraw from decisions that present a potential conflict.

Establishing procedures, such as competitive bids, that assure that the organization is receiving fair value in the transaction.

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Computer and Network Usage rules

The (organization's) internal network is connected to the Internet. Everyone with computer access to the internal network has the ability access the Internet, including use of electronic mail and the World Wide Web. While the Internet is a great resource for our organization, it is the responsibility of each employee to use this resource responsibly and respectfully. It is assumed that the predominant use of these resources will be for work use, and that any personal use of electronic mail or the World Wide Web will be limited; never a priority over work matters. If an employee is found spending excessive time on personal use of these resources, this privilege may be revoked for that employee.

Most intranet systems TRACK, STORE AND BACK UP ALL computer activity. THIS CAN BECOME A PUBLIC RECORD!

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Performance Appraisals

Project Management lends itself to use of Management By Objectives methods

– Objectives should be “SMAART”– Objectives can be managed as “mini-projects” with charters,

resources, responsibility and authority

Consider organizational performance appraisals as well as team and individual appraisals—Use Balanced Scorecard, outcome evaluations and results based assessments.

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Cost of Conflict

Conflict is good theory Violence in Workplace theory

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Project Human Resource ManagementProject Manager Personality

MBTI exercise

Discussion of different personality types and how they affect project and team performance.