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Human Capital AuditWeb-Based Competency Tool

Unleashing Your Client’s Untapped Talent

The Chazin Group

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Why You Need This…

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• 88% US workers consider themselves creative, BUT only 63% said their positions were creative

• 75% of survey respondents thought their employers valued creativity

• One in five said they’d change jobs even if it meant LESS money to be MORE creative

Survey conducted by IPSOS Research in 2007 to 564 adults commissioned by the Fairfax County, VA Economic Development Authority for the 2007 National Conference on the Creative Economy.

The Chazin Group Why You Need This

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• In a 2008 study by Resources Global, 80%80% of global HR leaders believe the “war on talent” is a key & enduring business issue in the next ten years.

The Chazin Group Why You Need This

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PREMISE: Your Client’s People Matter MostMost

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The Chazin Group How It Works Human Capital Audit

Employee Jessica RiveraJob Function Customer Service

Job Title Customer Svc. Mgr.

Responsibilities Competencies Use? Action Timeframe ContingenciesResolve client

issues Customer care Limited Partner with sales < 30 days

Discuss product features Product knowledge Limited

Enroll in product training

30-45 days Course availability

Resolve client issues Up/cross-sell NO

Coach other Team members Leadership NO

Assign coach/ment

or< 30 days Individual

available

Customer ServiceSales

Marketing

HR

Operations

Finance

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The Chazin GroupHow It Works Human Capital Audit

Employee Jessica RiveraJob Function Customer Service

Job Title Customer Svc. Mgr.

Responsibilities Competencies Use? Action Timeframe ContingenciesResolve client

issues Customer care Limited Partner with sales < 30 days

Dsicuss product features Product knowledge Limited

Enroll in product training

30-45 days Course availability

Resolve client issues Up/cross-sell NO

Coach other Team members Leadership NO

Assign coach/ment

or< 30 days Individual

available

Customer Service Mgr.

Customer Svc. Rep

Help Desk Rep

Inbound Call Rep

Customer Support Technician

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The Chazin Group How It Works Human Capital Audit

Employee Jessica RiveraJob Function Customer Service

Job Title Customer Svc. Mgr.

Responsibilities Competencies Use? Action Timeframe ContingenciesResolve client

issues Customer care Limited Partner with sales < 30 days

Dsicuss product features Product knowledge Limited

Enroll in product training

30-45 days Course availability

Resolve client issues Up/cross-sell NO

Coach other Team members Leadership NO

Assign coach/ment

or< 30 days Individual

available

Manage a Team of customer service representatives

Develop and ensure effective processes for effective customer call centerDvelop and manage metrics to ensure exceptional customer cll cneter serviceEnsure call center and reception front desk call coverage

Support sales and marketing business unit initiatives

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The Chazin Group How It Works Human Capital Audit

Employee Jessica RiveraJob Function Customer Service

Job Title Customer Svc. Mgr.

Responsibilities Competencies Use? Action Timeframe ContingenciesResolve client

issues Customer care Limited Partner with sales < 30 days

Dsicuss product features Product knowledge Limited

Enroll in product training

30-45 days Course availability

Resolve client issues Up/cross-sell NO

Coach other Team members Leadership NO

Assign coach/ment

or< 30 days Individual

available

Client enters

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The Chazin Group How It Works Human Capital Audit

Employee Jessica RiveraJob Function Customer Service

Job Title Customer Svc. Mgr.

Responsibilities Competencies Use? Action Timeframe ContingenciesResolve client

issues Customer care Limited Partner with sales < 30 days

Dsicuss product features Product knowledge Limited

Enroll in product training

30-45 days Course availability

Resolve client issues Up/cross-sell NO

Coach other Team members Leadership NO

Assign coach/ment

or< 30 days Individual

available

NO

YES

PROJECT_BASIS

SITUATIONAL

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The Chazin Group How It Works

Human Capital Audit

Employee Jessica RiveraJob Function Customer Service

Job Title Customer Svc. Mgr.

Responsibilities Competencies Use? Action Timeframe ContingenciesResolve client

issues Customer care Limited Partner with sales < 30 days

Dsicuss product features Product knowledge Limited

Enroll in product training

30-45 days Course availability

Resolve client issues Up/cross-sell NO

Coach other Team members Leadership NO Assign

coach/mentor < 30 days Individual available

To be completed by employee’s manager

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The Chazin Group How It Works Human Capital Audit

Employee Jessica RiveraJob Function Customer Service

Job Title Customer Svc. Mgr.

Responsibilities Competencies Use? Action Timeframe ContingenciesResolve client

issues Customer care Limited Partner with sales < 30 days

Dsicuss product features Product knowledge Limited

Enroll in product training

30-45 days Course availability

Resolve client issues Up/cross-sell NO

Coach other Team members Leadership NO

Assign coach/ment

or< 30 days Individual

available

Client enters

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• Your Managers and HR Will Manage• Your Management MUST Champion• EVERY Employee Gets Audited• Merit Increases NOT Mandatory But

Optional, Where Appropriate• Data Provided for 1111 Functional Areas and

200+ 200+ Job Titles

The Chazin GroupFeatures

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• Pre-populated Database Ensures Easy Set Up for Every Employee Audit

• Integrates With Performance Management Modules

• Drop-Down Menus Ensure Consistency in Selecting Employee Information:– Job Function– Job Title– Roles & Responsibilities– Actions

The Chazin Group Client Benefits

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• Takes Minutes to Create Employee Audits• Identifying Unused Employee Talents

Reduces Need for Contract Help

The Chazin Group Client Benefits

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Contact Ethan Chazin for a demo or to receive your free trial.

Tel. (201) 683-3399Email: Ethan@TheChazinGroup.com

The Chazin GroupNext Steps