HUMAN RESOURCE HUMAN RESOURCE MANGEMENTMANGEMENT

Presentation

AROUSH IKRAMMARYAM ZAMANFARRUKH AFZALMUHAMMAD ADEELASIM MEHMOOD

GROUP MEMBERS

Pakistan Mobile Communications Limited, better known as Mobilink GSM. Mobilink has 24 million customers. Mobilink's Head office is located in Mobilink House, 1 A Kohistan Road, F-8 Markaz Islamabad. Mobilink started operations in 1994 as the first GSM cellular Mobile service in Pakistan.

Company Background & History

Company Background & History

There are about 5000 employees currently working in Mobilink of which 4500 are working on permanent basis and 500 on temporary basis.

Introduction to Introduction to HRMHRM

HUMAN RESOURCE DEPARTMENT AT MOBILINK

Effective and productive human resourse.

HR professional working with MOBIlLNK

Commitment to the organization

Components of a HRM SystemComponents of a HRM System

Recruitment/Recruitment/DecruitmentDecruitment

Recruitment/Recruitment/DecruitmentDecruitment

Training/Training/DevelopmentDevelopment

Training/Training/DevelopmentDevelopment

Compensation &Compensation &BenefitsBenefits

Compensation &Compensation &BenefitsBenefits

PerformancePerformanceManagementManagement

PerformancePerformanceManagementManagement

Human Resource Human Resource PlanningPlanning

Human Resource Human Resource PlanningPlanning

OrientationOrientationOrientationOrientationSelectionSelectionSelectionSelection

Career Career DevelopmentDevelopment

Career Career DevelopmentDevelopment

HRMHRM

Mobilink GSM in context with HRM

RecruitmentRecruitment &SELECTIONSELECTION

Recruitment

The development of a pool of job candidates in accordance with a human resource plan

It is the process of locating, identifying, and attracting capable applicants.

General Conditions for Recruitment MOBILINK GSM

Recruitment is done through human resources Department.

Knowledge skill & aptitude, Education, Experience Intelligence & Medical test Interviews References.

Recruitment Policies of Mobilink GSM

Source :Current Mobilink EmployeesInternal and external Advertisements Data BankEmployment Agencies and consultants

Mobilink GSM Guidelines

External Recruitment:

No candidate under age of eighteen can apply for the job

Candidates can’t apply for the job if their blood relations work in PMCL-Mobilink.

Heads are responsible for hiring proceduresHuman resources jointly with the department

heads decide the salary rangeMinimum qualification must be a bachelor

degree.

Mobilink GSM Guidelines (continued)

Internal Recruitment:

Internal candidates has to be a confirm employees of Mobilink of who have completed a one year of service in their existing designation.

Selected candidates are required to join the new job/position after getting clearance from supervisor and will be on probation for a period of three months.

SelectionSelection

SelectionThe process by which organization

choose the candidate who best meet the selection criteria

The scheme used for optimally staffing the organization

Selection Criteria of Mobilink GSM

Qualifications and job description is provided by the company

Pre-Employment forms

Approval of Divisional/Department Head and HRM department

Selection Criteria of Mobilink GSM (continued)

Appointment Letters:

Mobilink’s appointment letters for successful candidates spells out the terms and conditions of the employment and benefits applicable to the position.

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Training Training

Training and development

•On the Job training

•Training is basically teaching them the ropes and the basics of everything.

Types of Training in Mobilink

Soft skill training

Technical Training

Soft skill training

•Conflict management training

•People management training

•Communication skills

•Anger management

•Time management training

•Teamwork training etc

Technical training

• Customer Services training

• Sales related training

• Marketing and technology training etc.

Training and Development in Mobilink GSM

The human resource department conducts a meeting

focus on the individual discipline and performance .

Give them advance jobs.They prefer their own employees

and go outside only when fully qualified person is not obtainable.

Analysis of Training at Mobilink

•A lot of effort is put by Mobilink in Training its human resource

•Training is compulsory

•They welcome other manager to come in HR training courses

•A number of training methods are practiced at Mobilink

Why Training and Developmental Program?

To improve three types of skills

1) Technical skills2) Interpersonal skills3) Problem solving skills

Performance AppraisalPerformance Appraisal

Performance Appraisal

A process of systematically evaluating performance and providing feedback upon which performance adjustments can be made.

Performance appraisal should be based on job analysis, job description, and job specifications.

Types of Performance Appraisal

Informal Performance Appraisal:

“The process of continually feeding back to subordinates information regarding their work performance”

Formal Performance Appraisal: “A formalized appraisal process for rating work

performance, identifying deserving raises or promotions, and identifying those in need of further training”.

GraphicGraphicRatingRatingScaleScale

Written Written EssaysEssays

Critical Critical IncidentsIncidents

360 Degree360 DegreeFeedbackFeedback

MultipersonMultipersonComparisonsComparisons

BARSBARSBehavioralBehavioralAnchoredAnchored

Rating ScalesRating Scales

Performance AppraisalMethods

Performance Management in Mobilink GSM Performance appraisal is done on an annual

basis (from January 1st to December 31st)To give a chance to subordinates to evaluate

their seniors a 360 degree evaluation.The immediate supervisor prepares an annual

report in December of each year of each employee,

Increments are also given at the end of the year.

Promotions is given on good performance after completing two years in the current grade.

Bonuses are given but the employee must have to complete 6 months in the company service.

Performance Management in Mobilink GSM (continued)

Mobilink asses the employee on:Leadership.

Communication skills.

Team work and Co-operation.

Problem solving & decision making.

Initiative and drive.

Flexibility.

Customer focus.

Reward System at Mobilink:

The basic purpose of reward system to motivate employees.

Polices regarding the reward system are practiced quite strictly at Mobilink.

Reward are performance based.They are special achievement awards.

individual basis.

Recommendation:

Mobilink is doing very well. Their R&S practices are very strong & well. They adopt R&S practices very effectively & efficiently.

Mobilink should target those areas for new franchises. which are less developed for providing their services to get maximum profit.

Their internal environment should be as strong as described they will perform well in highly competitive environment.

To conclude Mobilink has a strong HR system. That is the reason we didn’t found much discrepancies in what management says, what policies state and what employees say. 90 % of the times they were same. There are some minor discrepancies but they are adjustable with little effort.

Conclusion

Any Question……..