Post on 05-Dec-2014
description
HP SOFTWARE & SOLUTIONS
. be more efficient
. get results faster
. be trusted and reliable
HP Software forIT Operations
© HP 20101
Source: HP research
AGENDA. The Challenges IT Operations faces. Solving these challenges with HP Software. Summary and product mapping
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THE CHALLENGES I.T. OPERATIONS FACES
“lower costs”“do more with the same people”“simplify and standardize IT”“consolidate and rationalize”
“deploy agile apps faster”“provision faster”“flex capacity faster”
“be compliant”“make changes reliably”“we need reliable applications”
be more efficient
be trusted and reliable
get results faster
4
AFTERWARDS
• Automated release, provisioning and change – fewer admin staff• Fewer support staff needed to fix
problems• More efficient compliance monitoring
• Faster roll-out from development to production• Faster provisioning and change• Faster problem resolution
• Higher application availability• Sustained compliance• Fewer release and change errors
be more efficient
be trusted and reliable
get results faster
5
YOU ARE NOT ALONE
Of the Financial Times top companies …
• 100% of the largest Utilities Companies
• 86% of the Life Insurance Companies
• 90% of the top Aerospace & Defense Companies
• 81% of the largest Telecommunications Companies
• 83% of the top Financial Services Companies
and 80% of the Fortune 500
use HP Software to manage their IT Operations
Source: HP research
AGENDA. The Challenges IT Operations faces. Solving these challenges with HP Software. Summary and product mapping
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THE FOUR PILLARS OF I.T. OPERATIONS
Automated Release, Provisioning,and Change
Availability and Performance
Automated Self-Serve
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4
Sustained Compliance 3
be more efficient
be trusted and reliable
get results faster
8
Release, Provisioning and Change today
• Agile development = every 3 weeks
• Composite = lots of components
too much for humans
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2
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3
• People intensive• Errors – especially at silo hand-
offs• Half chewed back-outs
• Un-informed change decisions• “7X jump in incidents outside
lock-down”
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change monitoring and control process
development
and test
Automated Release, Provisioning and Change
change impactanalysis
orchestrateprovisioning and change of whole service
automated release
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o n g o i n g s e r v i c e d e p e n d e n c y a u t o -d i s c o v e r y
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1
Faster app deployment5X
Forrester Data Center AutomationWave winner, 2009
Forrester Service DeskWave winner, 2010
Only “whole stack”provisioning automation solution
Increase in server admin loading
6X
Cut in provisioning errors130XReduction in unplanned changes50%
Why Automated release, provisioning and change from HP?
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Availability and Performance Today2
Application performancemonitored by customers
Silo-ed health management and Silo-ed view of what’s happening
Can’t do automated remediation – not totally sure of root cause
No link between infrastructure and application worlds
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2
3 4THE RESULT• Slow resolution• Not business aligned• Not people efficient
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Less downtime, faster resolution, more efficient : Consolidated Operations2
automated userexperience monitoring
all fault and performance information to one place
understand the business impact of problems
automatedroot-causeanalysisauto-remediate
with confidence
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s e r v i c e d e p e n d e n c y d i s c o v e r y
“single
pain
of g
lass”
in
tegra
ted cro
ss-tier
trouble
shootin
g
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Integrated Application Performance Management across the lifecycle
userexperiencemonitoring
automatedperformanc
etesting
applicationperformancediagnostics
multi-hoptransaction
analysis
2
automatedroot causeanalysis
applicationperformancediagnostics
o n g o i n g s e r v i c e d e p e n d e n c y a u t o -d i s c o v e r y
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Why Availability and Performance from HP?
applications
2
Decrease in downtime34%
infra-structure
Gartner Application PerformanceManagement MQ winner, 2010
Gartner Event Management and AnalysisMQ winner, 2010 (again)
Best application-aware rootcause analysis
Increase in first call resolution3X
Reduction in number ofexperts to fix a problem3X
Increase in applicationavailability
9799.7%
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HP’s Availability and Performance solutions in action – Independent Blue Cross2
ApplicationDevelopment
Problem Manageme
nt
Enterprise Monitoring & Performance Management
Incident Manageme
nt
SLA Reporting
Executive Dashboard
Consolidated
Fault andPerformanc
e
UserExperienceMonitoring
AutomatedRoot Cause
Analysis
ServiceLevel
Management
NetworkManageme
nt
Service Dependency Map Discovery
ApplicationPerformanc
eDiagnostic
s
AutomatedPerformanc
eTesting
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Sustained Compliance Management
keep elementsin standardconfiguration
automated provisioning to
standard “patterns”
“lock-down” services in a desired state
ongoing recommendations,
compliance and patches
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3
1
2
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GoSelect service from
Service Catalog
Customize(size, SLAs,
lease period)
Dynamically scaled and managed
Fully provisioned
on virtualized resources
Get signoff Bill to business
Automated Self-serve for services: e.g. Private Cloud4
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self-service catalog
resourceallocator
HP’s Automated Self-Serve for services4
provisioninfrastructure
then applications
sim
plifi
ed
IT s
erv
ices
usage-based billing
monitor
de-commissi
on
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Private Cloud in action - An International Bank4
• Time to provision: 3 to 5 months
• 20,000 servers at 3-18% utilisation
• High level of automation in silos but not end to end across the service (e.g. up to DB)
• 1,500 servers deployed in first 9-months of project• Saving 12,000 man hrs – from 8 hrs per server to ZERO• Reduced the delivery time from 5 months to 2 hours• Broke “server hoarding” culture: 500 servers handed back• Utilization up to 80%
BEFORE
AFTER
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self-service catalog
approvalsystem
HP’s Self-Serve for physical IT product4
integratedpurchasingsystem
change management
asset management
sim
plifi
ed
IT p
rod
uct
s
recycle asset/from stock
order item
Source: HP research
AGENDA. The Challenges IT Operations faces. Solving these challenges with HP Software. Summary and product mapping
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22
SUMMARY
Automated release, provisioning and change
Availability and Performance
Automated Self-Serve
1
2
4
Sustained Compliance 3
be more efficient
be trusted and reliable
get results faster
23
RELEASE,PROVISIONING& CHANGE
AVAILABILITY AND PERFORMANCE
AUTOMATED SELF-SERVE
SUSTAINED COMPLIANCE
PRODUCT VIEW
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BUSINESS SERVICE
MANAGEMENT
BUSINESS SERVICE
AUTOMATION
IT SERVICE MANAGEMENT DISCOVERY
Business process
Applications
Infrastructure
Network
Release automation
Automated provisioning and change
Automated remediation
Sustained element compliance management
Auto-provisioning and change of whole service
Change process control
Change decision insight
Integrated incident (and event) process control
Change process audit
Service Request Catalog
Service map discovery for change insight and desired state management
Service map discovery for faster incident resolution
Desire state management
Discovery for service simplification
HP SOFTWARE & SOLUTIONS
. be more efficient
. get results faster
. be trusted and reliable
HP Software forIT Operations
© HP 201024