SEEING THE ROAD AHEAD Trek Bicycle kickstarts operations from frustration to efficiency

Trek Bicycle Corporation

•  Industry: Product Manufacturing

•  Employees: 1,600

•  One of the world’s leading bicycle manufacturers

•  Operations in North America, Asia, & Europe

CUSTOMER BACKGROUND

Up through 2009, Trek’s Program Management team used Excel, MS Project, Powerpoint, Outlook, and Inovia to track growing numbers of projects across a global team.

RIDING BLIND

Project data was so scattered between these applications that it was impossible to target bottlenecks and inefficiencies or to know who was working on what.

RIDING BLIND

Departments worked in their own silos with little collaboration, resulting in project delays that cost Trek millions in annual sales.

RIDING BLIND

“At the end of the year, when so many products were late to market, it was very difficult to go back and remember exactly what the barriers were that caused us to be late.” –Steve Malchow, VP, Operations

RIDING BLIND

Steve and senior manager Kris Lamp set out to find a solution that could provide the visibility his team badly needed. It had to be intuitive, allow the team to communicate across the globe, and generate customizable reports.

SWITCHING GEARS

With its cloud-based solution and application across diverse teams and the entire work lifecycle, AtTask could give them visibility from the beginning of projects and tasks to the end.

SWITCHING GEARS

“When we started to bring on AtTask, it wasn’t just that it was a project management tool. It was a better way for us to communicate.” –Kris Lamp, Senior Manager

SWITCHING GEARS

Equipped with access to real-time project data, team members across Asia, Europe, and the U.S. could take ownership for their tasks.

SEEING THE ROAD AHEAD

Freed from countless status meetings and spreadsheets, engineers got back 20-30% of their time to focus on innovation.

SEEING THE ROAD AHEAD

Program managers got back 30% of their time to improve their products and processes.

SEEING THE ROAD AHEAD

Custom reports and dashboards made it easy for Kris and Steve to spot bottlenecks and eliminate the root causes of project delays.

SEEING THE ROAD AHEAD

Trek’s on-time product delivery climbed from 50% to 80%, adding millions in sales revenue.

SEEING THE ROAD AHEAD

“The visibility that AtTask is providing helps us identify what the problems are so we can tackle them. And that visibility is to every user, from managers to engineers to project managers.” –Ann Marie Peterson, Program Manager

SEEING THE ROAD AHEAD

“We can see and communicate resourcing information quickly and help keep our teams, especially those in Asia, balanced on incoming workloads.” –Kris Lamp, Senior Manager

SEEING THE ROAD AHEAD

“If you want to be able to work something here, go to bed knowing that another group’s working on it productively, and have a solid extra eight hours worked on that project every day, AtTask is pretty powerful.” –Steve Malchow, VP Operations

SEEING THE ROAD AHEAD

Summary

SEEING THE ROAD AHEAD

On-time project delivery increased from 50% to 80%

Trek engineers got back 20% of their time

Trek PMs got back 30% of their time