How to get everything right... by doing everything wrong? (Andrea Tomasini, agile42)

How to get everything right...by doing everything wrong?

Andrea Tomasini

Agile Coach & Trainerandrea.tomasini@agile42.com

What’s happening to our Business?

Deepa Chandrasekaran, Gerard J. Tellis - Marshall School of Business, University of Southern California, Los Angeles, California

1915 1939 1972 1976 1983 1994 1998 2000 2002 2004

13.5 years

3 months

Time to Market

Products more &

more complex

too slow tooexpen$ive too

complex

No more Mediocrity

Customers can change ...

... and they will!

Customers evaluate

our services

Customers influence other customers

Customers are in control of the business

Customer Capitalism

What are we doing about it?

CorporateHi

Compliance

Individ

We change the structure ...

... every 6-9 months

We expect to gain

ChaosDispiritDemotivation

Symptom ≠ Problem

??? Manager

Worldwide Trade Corporation

I am...

... my position

The Enemy is ...

... out there

The Illusion to ...

... take charge

The Fixation ...

... on events

The Parable ...

... of the boiled frog

The delusion of ...

... learning from experience

The Myth of theManagement Team

Mana!ment

Immutable Truth

It is always been

there...

command & control

tightly planned work

competition through economies of scale and cost reduction

impersonalcommunications

hierarchy

? Social &

Economic

conditions

“The goal of the system is to make individuals as predictable and

controllable as the capital assets for which they are responsible”

(Harold Geneen ITT, 1965)

The System Has Stopped

Delivering

“In the past, Man has been first. In future, the system must be first”

(Frederick Taylor, The Principles of Scientific Management, 1911)

semi-skilled

knowledge

Committed Workforce

20th century 21st century

Customers take charge

What we should do about it instead!

a NEW start

Organization

the Iron

Triangle!

Passion

Delight

Success

What’s the recipe?

1) Focus on Value, not compliance!

2) Encourage and nurture engagement

3) Work with Self-Organizing Teams, so to use all the brain-power you have available instead of only 1 on 5!

4) Use empirical control, focus on outcome not on output!

5) Use an iterative & incremental approach to learn as fast as possible

6) Understand it is a cultural change... and it’s not about you

Thank You!

More food for thought...

http://slideshare.net/tumma72

How to get everything right... by doing everything wrong? (Andrea Tomasini, agile42)

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Transcript of How to get everything right... by doing everything wrong? (Andrea Tomasini, agile42)

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