How to Edit or Cancel in Shopify (1)to+Edit+or+Cancel+in...HOW TO EDIT OR CANCEL ORDERS BEFORE THEY...

HOWTOEDITORCANCELORDERSBEFORETHEYARESHIPPED

• Oncetheorderisplaced,youwillreceiveanorderconfirmationemailwithyourORDER#asshownbelow:

• IfyouwishtoEditorCancelyourorder,clickEditorCancelYourOrderlocatedtowardsthebottomoftheemail:(Pleasenote,thatonlyordersthathavenotbeenshippedoutcanbeeditedorcancelled).

• ThiswilltakeyoutotheEditorCancelScreen.FromhereyoucanchoosetoeitherCancelOrderorEditOrder.

o TOCANCELORDER,clicktheredCancelOrderbutton.Youwillbepromptedwithapop-upconfirmingthatyouwanttocancelyourorder.ClickContinuetoconfirmyouwanttocanceltheorder.THISCANNOTBEUNDONE!Ifyoucanceltheorderyouwillnotbeabletomakechangestoit.

o OncetheOrderisCancelledyouwillseethefollowingscreenandyourrefundwillbeprocessed.

o TOEDITANORDER,clicktheblueEditOrder.Youwillbepromptedwithapop-upconfirmingthatyouwanttoedityourorder.ClickContinuetoconfirmyouwanttocanceltheorder.THISCANNOTBEUNDONE!Ifyouedittheordertheitexistingorderwillbecancelledbutyouwillbeabletomakechangestoitonthenextscreen.

o YouwillbetakenbackintotheGymSuppliesStorewhereyouchangeandeditquantitiesandproductsasneeded.

STEPSTORETURNANORDER

• GotoanypageontheGymSuppliesStoreandscrolldowntotheverybottomofthepage.ClickReturns&ExchangePolicy

• UnderOrderLookup,entertheemailaddressedusedfortheorderunderCustomerEmail.ThentypeintheOrderNumberinthefieldbelowitusingjustthenumbers(example:Order#12345willbeenteredas12345)

• YourorderwilldisplaybelowOrderLookup,witheachitemfromthatorderlisted.Selecttheitemyouwishto

returnandclicktheShoppingCartIconintherowofthatitem.

• Areturnpopupboxwillappear.SelecttheReturnTypedropdownboxtoselectwhichtypeofreturnyouwouldliketodo:Credit,Refund,orReplacement.ThentypeintheQuantityoftheproductthatisbeingreturnedinthetextbox.

• SelecttheReturnReasondropdownBoxandselectfromtheoptions:DamagedProduct,WrongProductShipped,WrongSize,orOther.

• IntheCustomerNotestextbox,giveabriefexplanationofthereasontheitem(s)arebeingreturned.Thenuploadapictureoftheproductthatyouarereturning.Oncethepictureisuploaded,clicktheSubmitButton.

• Tocheckthestatusoftheorder,pleasegobacktotheOrderLookUpandtypeinyouremailandordernumber.UnderyourorderyouwillfindtheReturnHistorywithallreturnsandtheirstatus.

How to Edit or Cancel in Shopify (1)to+Edit+or+Cancel+in...HOW TO EDIT OR CANCEL ORDERS BEFORE THEY...

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Contents...and that this action may not be undone. Click Yes, Cancel the Plan to proceed or No, Keep the Plan to go back to the previous screen. Editing Groups Users may edit a …