How to Build a Frontline That Helps Build Your Bottom Line

Presented by Certified Speaking Professional & Humetrics’ President

MEL KLEIMAN

The most important decision managers make every day

is who they allow in the doors to take care of their customers.

- Sam Walton

Dilbert Said It Best… The Keys to Great Management:

• 80% is hiring great people • 20% is leaving them alone and letting them do their jobs

The 7 Most Important Questions 1.  What makes hourly, frontline employees

different?

The 7 Most Important Questions 2.  Can we do this job differently or stop

doing it all together?

The 7 Most Important Questions

3.  Why would an “A-Player” want to play on our team?

The 7 Most Important Questions

4.  Why would an “A-Player” want to work for you (or that manager)?

The 7 Most Important Questions 5.  Where are we going to find the “A-

Players” we want to hire?

The 7 Most Important Questions

6.  How are we going to be sure they will be “A-Players?”

The 7 Most Important Questions

7.  What are we going to do to motivate, engage, and retain them?

WWW.KLEIMANHR.COM n WWW.HUMETRICS.COM

CONTINUE THE LEARNING!

§ Author of 5 books including the bestselling Hire Tough, Manage Easy

§ Pragmatic businessman § Consultant and speaker § Specializes in frontline workers and the

people who manage them § Founder and president of Humetrics § Certified Speaking Professional

Mel Kleiman, President