Post on 03-Apr-2018
7/28/2019 How Can CSRs Show understanding for Customers; Regardless of Service Channel?
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#custserv
2013-06-05 to 2013-06-05 50 contributors
594 Twitter search results 219 retweets 0 @replies 0 links
Time User Tweet
2013-06-05 1:03 am CustServGreeter Hi, Vickie!! RT @VickieMacFadden: Hey @AlHopper
@HollyChessman and of course hello to @CustServGreeter
#custserv
2013-06-05 1:03 am AlHopper_ This one time... RT @zacharyjeans: Am I allowed to share my
#custserv soundtrack? Yikes. It's a link to spotify. I want to honor the
rules.
2013-06-05 1:04 am MarshaCollier I am sorry. Still at the restaurant, thanks to @CustServGreeter
@AlHopper_ @fmisle @GregOrtbach @imacsweb #custserv
#muchwine
2013-06-05 1:04 am HollyChessman @Toby_Metcalf Hello Toby - nice to see ya here #custserv
2013-06-05 1:04 am Toby_Metcalf @CustServGreeter @GregOrtbach greetings gents #custserv
2013-06-05 1:04 am GregOrtbach And speaking of reminders... Do you need a #custserv reminder
tweet? If yes, just ask and I'll take care of the rest.
2013-06-05 1:04 am CustServGreeter Howdy, Toby! RT @Toby_Metcalf: @CustServGreeter
@GregOrtbach greetings gents #custserv
2013-06-05 1:04 am GregOrtbach Nice to see you! RT @Toby_Metcalf: @CustServGreeter
@GregOrtbach greetings gents #custserv
2013-06-05 1:04 am wbendle @AlHopper @CustServGreeter - Many thanks! #CustServ
2013-06-05 1:04 am AlHopper_ @MarshaCollier No apologies, just enjoyment #custserv
@CustServGreeter @fmisle @GregOrtbach @imacsweb
2013-06-05 1:04 am GregOrtbach @MarshaCollier Not to worry - we've got this. : @CustServGreeter
@AlHopper_ @fmisle @imacsweb #custserv
2013-06-05 1:04 am HollyChessman @VickieMacFadden @AlHopper @CustServGreeter Hey it's the
famed Vickie MacFadden! #custserv
2013-06-05 1:05 am Toby_Metcalf @HollyChessman back at ya - greetings #custserv
2013-06-05 1:05 am complexified #custserv fine here in NJ. Fighting the critters who are after my
tomatoes :-
2013-06-05 1:05 am zacharyjeans My soundtrack for \\u266b #custserv is Lindsey Stirling
http://t.co/jOCBKSnBbB #NowPlaying
2013-06-05 1:05 am MarshaCollier @AlHopper_ Tou're going to have to take 2nd chair. #custserv
2013-06-05 1:05 am MarkOrlan @fmisle Hey Faisal, good to see you! #custserv2013-06-05 1:05 am CustServGreeter Let's get the ball rolling! @MarshaCollier is having a very special
dinner. : #custserv\\u00a0
2013-06-05 1:05 am Toby_Metcalf @MarshaCollier order me a nightcap #custserv
2013-06-05 1:05 am eric_andersen @CustServGreeter @Toby_Metcalf greetings, Roy and Toby!
#custserv
2013-06-05 1:05 am AlHopper_ Honored to sit in for you! RT @MarshaCollier: @AlHopper_ You're
going to have to take 2nd chair. #custserv
2013-06-05 1:05 am MarkOrlan Enjoy! RT @CustServGreeter: Let's get the ball rolling!
http://tweetreports.com/freesignuphttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/MarshaCollierhttp://twitter.com/HollyChessmanhttp://twitter.com/Toby_Metcalfhttp://twitter.com/GregOrtbachhttp://twitter.com/CustServGreeterhttp://twitter.com/GregOrtbachhttp://twitter.com/wbendlehttp://twitter.com/AlHopper_http://twitter.com/GregOrtbachhttp://twitter.com/HollyChessmanhttp://twitter.com/Toby_Metcalfhttp://twitter.com/complexifiedhttp://twitter.com/zacharyjeanshttp://twitter.com/MarshaCollierhttp://twitter.com/MarkOrlanhttp://twitter.com/CustServGreeterhttp://twitter.com/Toby_Metcalfhttp://twitter.com/eric_andersenhttp://twitter.com/AlHopper_http://twitter.com/MarkOrlanhttp://twitter.com/MarkOrlanhttp://twitter.com/AlHopper_http://twitter.com/eric_andersenhttp://twitter.com/Toby_Metcalfhttp://twitter.com/CustServGreeterhttp://twitter.com/MarkOrlanhttp://twitter.com/MarshaCollierhttp://twitter.com/zacharyjeanshttp://twitter.com/complexifiedhttp://twitter.com/Toby_Metcalfhttp://twitter.com/HollyChessmanhttp://twitter.com/GregOrtbachhttp://twitter.com/AlHopper_http://twitter.com/wbendlehttp://twitter.com/GregOrtbachhttp://twitter.com/CustServGreeterhttp://twitter.com/GregOrtbachhttp://twitter.com/Toby_Metcalfhttp://twitter.com/HollyChessmanhttp://twitter.com/MarshaCollierhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://tweetreports.com/freesignup7/28/2019 How Can CSRs Show understanding for Customers; Regardless of Service Channel?
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@MarshaCollier is having a very special dinner. : #custserv\\u00a0
2013-06-05 1:05 am CustServGreeter Hi, Eric! Great to have you pop in. RT @eric_andersen:
@CustServGreeter @Toby_Metcalf greetings, Roy and Toby!
#custserv
2013-06-05 1:05 am eric_andersen RT @CustServGreeter: Topic for 6/4 #custserv chat: How can cust.
service reps show understanding for customers, regardless of
channel? 9PM \\u2026
2013-06-05 1:05 am AlHopper_ RT @CustServGreeter: Let's get the ball rolling! @MarshaCollier is
having a very special dinner. : #custserv\\u00a02013-06-05 1:05 am shmula RT @addzestDougie: Shep Hyken on Customer Service, Customer
Experience, and Leadership http://t.co/WCMFzAGJMj #custexp #cx
#custserv
2013-06-05 1:06 am Toby_Metcalf @eric_andersen good evening Mayor - #Natick is in the house
#custserv
2013-06-05 1:06 am CustServGreeter OK, ready gang? Here comes the first question\\u2026.
#custserv\\u00a0
2013-06-05 1:06 am AlHopper_ Hello Eric! Welcome! RT @eric_andersen: @CustServGreeter
@Toby_Metcalf greetings, Roy and Toby! #custserv
2013-06-05 1:06 am margelaney REI now limiting returns to one year...liberal return policies hurting biz
more than helping http://t.co/NX6tM0APfz #retail #custserv2013-06-05 1:06 am CustServGreeter Q1: Is empathy an important part of providing customer
service?\\u00a0#custserv\\u00a0
2013-06-05 1:06 am AlHopper_ RT @CustServGreeter: Q1: Is empathy an important part of providing
customer service?\\u00a0#custserv\\u00a0
2013-06-05 1:06 am zacharyjeans RT @CustServGreeter: Q1: Is empathy an important part of providing
customer service?\\u00a0#custserv\\u00a0
2013-06-05 1:06 am JamesMSama Good evening #custserv, popping in from #leadfromwithin, hope
everyone is having a great night!
2013-06-05 1:06 am Toby_Metcalf RT @CustServGreeter: OK, ready gang? Here comes the first
question\\u2026. #custserv\\u00a0 #custserv
2013-06-05 1:06 am GregOrtbach RT @CustServGreeter: Q1: Is empathy an important part of providingcustomer service?\\u00a0#custserv\\u00a0.
2013-06-05 1:06 am complexified RT @GregOrtbach Our topic: "How can cust. service reps show
understanding for customers, regardless of channel?" #custserv
2013-06-05 1:07 am CustServGreeter @JamesMSama Great to see you again! #custserv\\u00a0
2013-06-05 1:07 am HollyChessman @Toby_Metcalf @eric_andersen #Bedford is representin' too! :
#custserv
2013-06-05 1:07 am AlHopper_ @JamesMSama Welcome James! Enjoy #custserv
2013-06-05 1:07 am BH_Social Joining #custserv in a little bit. Touching base with neighbors &
hoping to get a baby out in the next hr to approach @MarshaCollier
fandom
2013-06-05 1:07 am GregOrtbach A1: Big-time. Everyone can't BE the #1 priority, but you can suremake them feel like they are. #custserv
2013-06-05 1:07 am ABHuret Twitteratti: Forgive the increased tweet volume for next hour during
#custserv
2013-06-05 1:07 am SJAbbott A1 WIthout empathy, it's just a transaction. Empathy is at the root of
#custserv between humans, even if process driven.
2013-06-05 1:07 am AlHopper_ @BH_Social welcome to #custserv tonight
2013-06-05 1:07 am CustServGreeter A1: "Roy's Famous Four" - Listening Empathy Clarity and
Consistency, yup, empathy is important. #custserv\\u00a0
http://twitter.com/CustServGreeterhttp://twitter.com/eric_andersenhttp://twitter.com/AlHopper_http://twitter.com/shmulahttp://twitter.com/Toby_Metcalfhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/margelaneyhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/zacharyjeanshttp://twitter.com/JamesMSamahttp://twitter.com/Toby_Metcalfhttp://twitter.com/GregOrtbachhttp://twitter.com/complexifiedhttp://twitter.com/CustServGreeterhttp://twitter.com/HollyChessmanhttp://twitter.com/AlHopper_http://twitter.com/BH_Socialhttp://twitter.com/GregOrtbachhttp://twitter.com/ABHurethttp://twitter.com/SJAbbotthttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/SJAbbotthttp://twitter.com/ABHurethttp://twitter.com/GregOrtbachhttp://twitter.com/BH_Socialhttp://twitter.com/AlHopper_http://twitter.com/HollyChessmanhttp://twitter.com/CustServGreeterhttp://twitter.com/complexifiedhttp://twitter.com/GregOrtbachhttp://twitter.com/Toby_Metcalfhttp://twitter.com/JamesMSamahttp://twitter.com/zacharyjeanshttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/margelaneyhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/Toby_Metcalfhttp://twitter.com/shmulahttp://twitter.com/AlHopper_http://twitter.com/eric_andersenhttp://twitter.com/CustServGreeter7/28/2019 How Can CSRs Show understanding for Customers; Regardless of Service Channel?
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2013-06-05 1:08 am CustServGreeter Just joined? Our topic is "How can cust. service reps show
understanding for customers, regardless of channel?" #custserv
2013-06-05 1:08 am MarkOrlan A1: Empathy is so important. #custserv reps need to have ability to
imagine the roles, perspectives, experiences of customers.
2013-06-05 1:08 am HollyChessman A1 Empathy is huge when is comes to good customer service
#custserv
2013-06-05 1:08 am BH_Social RT @ABHuret: Twitteratti: Forgive the increased tweet volume for
next hour during #custserv
2013-06-05 1:08 am gingerconsult 7 Simple Ways to Raise Your #custserv from Ordinary toExtraordinary http://t.co/ySi1n7RyMN via @9INCHmarketing
2013-06-05 1:08 am AlHopper_ Great to see you! RT @ABHuret: Twitteratti: Forgive the increased
tweet volume for next hour during #custserv
2013-06-05 1:08 am SJAbbott I like that. RT @CustServGreeter: A1: "Roy's Famous Four" -
Listening Empathy Clarity and Consistency,... #custserv\\u00a0
2013-06-05 1:08 am LovelyLu A1 Empathy has to be a priority. #CustServ
2013-06-05 1:08 am CustServGreeter @ABHuret Good evening! Are you walking the tweets tonight?
#custserv\\u00a0
2013-06-05 1:08 am HollyChessman RT @SJAbbott: A1 WIthout empathy, it's just a transaction. Empathy
is at the root of #custserv between humans, even if process driven.
2013-06-05 1:08 am Toby_Metcalf A1 - without a doubt - it shows you care and understand the custome#custserv
2013-06-05 1:08 am Pat_Cluett RT @CustServGreeter: Q1: Is empathy an important part of providing
customer service?\\u00a0#custserv\\u00a0
2013-06-05 1:08 am GregOrtbach A1: #custserv without empathy is like a pre-nup without the romance.
2013-06-05 1:08 am HollyChessman RT @CustServGreeter: A1: "Roy's Famous Four" - Listening Empathy
Clarity and Consistency, yup, empathy is important. #custserv\\u00a0
2013-06-05 1:08 am mike_nunes A1 Only if recurring revenue is important #custserv
2013-06-05 1:09 am eric_andersen A1: More than that, it is a cornerstone. RT @CustServGreeter: Q1: Is
empathy an important part of providing customer service? #custserv
2013-06-05 1:09 am CustServGreeter RT @GregOrtbach: A1: #custserv without empathy is like a pre-nup
without the romance.2013-06-05 1:09 am AlHopper_ @Pat_Cluett Hiya Pat. Welcome! #custserv
2013-06-05 1:09 am Toby_Metcalf RT @HollyChessman: @Toby_Metcalf @eric_andersen #Bedford is
representin' too! : #custserv
2013-06-05 1:09 am KarenLocker first rule when trying to diffuse difficult situation is to be empathetic,
the try to find a solution #custserv
2013-06-05 1:09 am JamesMSama A1: Empathy is very important to quality #custserv. If you don't truly
care, you won't truly want to help, and the customer will sense it.
2013-06-05 1:09 am CustServGreeter @eric_andersen Yes it is. Gotta have it. #custserv\\u00a0
2013-06-05 1:09 am ABHuret @GregOrtbach Untrue!! @al_hopper suggested best/worst for
#willyoumarryme playlist. Had to set him straight ; #custserv
2013-06-05 1:09 am csiperformance "@Toby_Metcalf @MarshaCollier order me a nightcap #custserv" /Always a good thing when great service and good wine keep you at
restaurant
2013-06-05 1:09 am complexified #custserv A1: feeling with, feeling for, listening, & applying solutions
to the facts- all important.
2013-06-05 1:09 am AlHopper_ @KarenLocker Hiya Karen. How are you tonight? #custserv
2013-06-05 1:09 am Toby_Metcalf @KarenLocker good evening #custserv
2013-06-05 1:09 am CustServGreeter @KarenLocker Hi, Karen! #custserv\\u00a0
2013-06-05 1:10 am ABHuret @CustServGreeter No Tweet-Walking tonight ... at the desktop!
http://twitter.com/CustServGreeterhttp://twitter.com/MarkOrlanhttp://twitter.com/HollyChessmanhttp://twitter.com/BH_Socialhttp://twitter.com/gingerconsulthttp://twitter.com/AlHopper_http://twitter.com/SJAbbotthttp://twitter.com/LovelyLuhttp://twitter.com/CustServGreeterhttp://twitter.com/HollyChessmanhttp://twitter.com/Toby_Metcalfhttp://twitter.com/Pat_Cluetthttp://twitter.com/GregOrtbachhttp://twitter.com/HollyChessmanhttp://twitter.com/mike_nuneshttp://twitter.com/eric_andersenhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/Toby_Metcalfhttp://twitter.com/KarenLockerhttp://twitter.com/JamesMSamahttp://twitter.com/CustServGreeterhttp://twitter.com/ABHurethttp://twitter.com/csiperformancehttp://twitter.com/complexifiedhttp://twitter.com/AlHopper_http://twitter.com/Toby_Metcalfhttp://twitter.com/CustServGreeterhttp://twitter.com/ABHurethttp://twitter.com/ABHurethttp://twitter.com/CustServGreeterhttp://twitter.com/Toby_Metcalfhttp://twitter.com/AlHopper_http://twitter.com/complexifiedhttp://twitter.com/csiperformancehttp://twitter.com/ABHurethttp://twitter.com/CustServGreeterhttp://twitter.com/JamesMSamahttp://twitter.com/KarenLockerhttp://twitter.com/Toby_Metcalfhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/eric_andersenhttp://twitter.com/mike_nuneshttp://twitter.com/HollyChessmanhttp://twitter.com/GregOrtbachhttp://twitter.com/Pat_Cluetthttp://twitter.com/Toby_Metcalfhttp://twitter.com/HollyChessmanhttp://twitter.com/CustServGreeterhttp://twitter.com/LovelyLuhttp://twitter.com/SJAbbotthttp://twitter.com/AlHopper_http://twitter.com/gingerconsulthttp://twitter.com/BH_Socialhttp://twitter.com/HollyChessmanhttp://twitter.com/MarkOrlanhttp://twitter.com/CustServGreeter7/28/2019 How Can CSRs Show understanding for Customers; Regardless of Service Channel?
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Missed you last week, Roy! #CustServ
2013-06-05 1:10 am GregOrtbach @KarenLocker Yep - diffusing without empathy is like cutting the
wrong wire. #custserv
2013-06-05 1:10 am Raanes RT @KarenLocker: first rule when trying to diffuse difficult situation is
to be empathetic, the try to find a solution #custserv
2013-06-05 1:10 am Pat_Cluett @GregOrtbach @CustServGreeter #custserv A1: absolutely -
customers want to know you care and best way to show them is to
relate emotionally
2013-06-05 1:10 am MardeMir Why Companies Should Invest in the Customer Experience via@zendesk http://t.co/mz9Nb8pnkt #custserv #custexp #cem RT
@CitadelConnect
2013-06-05 1:10 am CustServGreeter @Pat_Cluett Hi, Pat! Good to see you! #custserv\\u00a0
2013-06-05 1:10 am KarenLocker Hi everyone, I remembered to show up tonight. sick kids have had
me missing chat latelyn #custserv
2013-06-05 1:10 am eric_andersen @CustServGreeter @GregOrtbach A1 and analytics of #custserv can
often make us forget empathy (adherence to KPIs, focus on ROI, etc
2013-06-05 1:10 am GregOrtbach Q2: Is it more difficult to show empathy in writing (chat/email than
speech? #custserv
2013-06-05 1:11 am AlHopper_ RT @GregOrtbach: Q2: Is it more difficult to show empathy in writing
(chat/email than speech? #custserv2013-06-05 1:11 am MarshaCollier @fmisle @AlHopper_ @RoyAtkinson @GregOrtbach @imacsweb
Thank you #custserv
2013-06-05 1:11 am CustServGreeter @eric_andersen Great point - sometimes the metrics cloud the
intangibles. @GregOrtbach #custserv\\u00a0
2013-06-05 1:11 am SJAbbott A1 Empathy also demonstrates an understanding of the expectations
of the relationship. You can't help what you can't imagine. #custserv
2013-06-05 1:11 am zacharyjeans A1 Empathy feels a customers experience of the product or service.
#custserv
2013-06-05 1:11 am zacharyjeans RT @AlHopper_: RT @GregOrtbach: Q2: Is it more difficult to show
empathy in writing (chat/email than speech? #custserv
2013-06-05 1:11 am CustServGreeter Our pleasure! RT @MarshaCollier: @fmisle @AlHopper_@RoyAtkinson @GregOrtbach @imacsweb Thank you #custserv
2013-06-05 1:11 am JamesMSama Customer service without empathy is like biting into a Reese's and
finding no peanut butter. #custserv
2013-06-05 1:11 am LovelyLu A2 It's hard because you lose the inflection of your voice - but you can
smile and show empathy with words. #CustServ
2013-06-05 1:12 am AlHopper_ RT @CustServGreeter: Our pleasure! RT @MarshaCollier: @fmisle
@AlHopper_ @RoyAtkinson @GregOrtbach @imacsweb Thank you
#custserv
2013-06-05 1:12 am CustServGreeter RT @GregOrtbach: Q2: Is it more difficult to show empathy in writing
(chat/email than speech? #custserv
2013-06-05 1:12 am Toby_Metcalf A2 - yes, because the written word does not have tone - sometimes itis best to pick up the phone. #custserv
2013-06-05 1:12 am HollyChessman A2 It is much more challenging to show empathy in writing than in
speech - you have to choose your words very carefully #custserv
2013-06-05 1:12 am zacharyjeans A2 Words weaved well say so much. #custserv
2013-06-05 1:12 am GregOrtbach A2: I think it can be. Easy for context & tone to get confused without
voice or eye contact. #custserv
2013-06-05 1:12 am KarenLocker A2. word choice is important, saying "sorry you feel that way" can
sound condescending in writing more than when spoke #custserv
http://twitter.com/GregOrtbachhttp://twitter.com/Raaneshttp://twitter.com/Pat_Cluetthttp://twitter.com/MardeMirhttp://twitter.com/CustServGreeterhttp://twitter.com/KarenLockerhttp://twitter.com/eric_andersenhttp://twitter.com/GregOrtbachhttp://twitter.com/AlHopper_http://twitter.com/MarshaCollierhttp://twitter.com/CustServGreeterhttp://twitter.com/SJAbbotthttp://twitter.com/zacharyjeanshttp://twitter.com/zacharyjeanshttp://twitter.com/CustServGreeterhttp://twitter.com/JamesMSamahttp://twitter.com/LovelyLuhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/Toby_Metcalfhttp://twitter.com/HollyChessmanhttp://twitter.com/zacharyjeanshttp://twitter.com/GregOrtbachhttp://twitter.com/KarenLockerhttp://twitter.com/KarenLockerhttp://twitter.com/GregOrtbachhttp://twitter.com/zacharyjeanshttp://twitter.com/HollyChessmanhttp://twitter.com/Toby_Metcalfhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/LovelyLuhttp://twitter.com/JamesMSamahttp://twitter.com/CustServGreeterhttp://twitter.com/zacharyjeanshttp://twitter.com/zacharyjeanshttp://twitter.com/SJAbbotthttp://twitter.com/CustServGreeterhttp://twitter.com/MarshaCollierhttp://twitter.com/AlHopper_http://twitter.com/GregOrtbachhttp://twitter.com/eric_andersenhttp://twitter.com/KarenLockerhttp://twitter.com/CustServGreeterhttp://twitter.com/MardeMirhttp://twitter.com/Pat_Cluetthttp://twitter.com/Raaneshttp://twitter.com/GregOrtbach7/28/2019 How Can CSRs Show understanding for Customers; Regardless of Service Channel?
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2013-06-05 1:12 am HollyChessman RT @LovelyLu: A2 It's hard because you lose the inflection of your
voice - but you can smile and show empathy with words. #CustServ
2013-06-05 1:12 am rjamestaylor @eric_andersen @CustServGreeter I'd say empathy is the essence,
or, hypostatsis (intrinsic essence of #custserv
2013-06-05 1:12 am Toby_Metcalf A2 - a call provides true human touch that will set your company apar
#custserv
2013-06-05 1:12 am SJAbbott A2 Empathy would have a scale; from the way a process is designed
to a genuine human connection. All about expectations. #custserv
2013-06-05 1:12 am MarkOrlan A2: it takes more creativity and skill to be able to show empathy usingthe written word. But written expression can be taught. #custserv
2013-06-05 1:13 am GregOrtbach A2: I opt for "song" whenever possible. #custserv #kickingItUpANotch
2013-06-05 1:13 am CustServGreeter @KarenLocker Right you are--that's a common phrase, but cuts two
ways. #custserv\\u00a0
2013-06-05 1:13 am petershankman Just heard a crazy #custserv story about how @toryburch lost a long
time customer to @cwonderstore by not listening.
2013-06-05 1:13 am JamesMSama A2: If you truly know how to utilize the nuances in the English
language, empathy can still be expressed through email. #custserv
2013-06-05 1:13 am Toby_Metcalf RT @HollyChessman: A2 It is much more challenging to show
empathy in writing than in speech - choose your words very carefully
#custserv2013-06-05 1:13 am mike_nunes A2 Maybe even better. You have a chance to articulate the "I should
of said _____ after a voice conversation #custserv
2013-06-05 1:13 am eric_andersen @rjamestaylor love it. #custserv
2013-06-05 1:13 am HollyChessman RT @KarenLocker: word choice is impt, saying "sorry you feel that
way" can sound condescending in writing more than when spoke
#custserv
2013-06-05 1:13 am zacharyjeans RT @rjamestaylor: @eric_andersen @CustServGreeter I'd say
empathy is the essence, or, hypostatsis (intrinsic essence of
#custserv
2013-06-05 1:13 am CustServGreeter @petershankman Listening is a pillar of #custserv\\u00a0Peter!
@toryburch @cwonderstore2013-06-05 1:14 am GregOrtbach True. I also love hand written cards. RT @Toby_Metcalf: A2 - a call
provides true human touch that will set your company apart #custser
2013-06-05 1:14 am AlHopper_ @mike_nunes Hiya Michael! Didn't see you sneak in to #custserv
how are you?
2013-06-05 1:14 am complexified #custserv A2: much is communicated in non-verbal. Presume data
would show harder to empathize in writing. But doable :-
2013-06-05 1:14 am eric_andersen Now that's some service! RT @GregOrtbach A2: I opt for "song"
whenever possible. #kickingItUpANotch #custserv
2013-06-05 1:14 am waynemcevilly oooh...icky!!! RT @JamesMSama Customer service without empathy
is like biting into a Reese's and finding no peanut butter. #custserv
2013-06-05 1:14 am SJAbbott A2 What you write may not be what I read, even if it's the samewords. Context and nuance is tricky. #custserv
2013-06-05 1:15 am MarkOrlan So true. RT @SJAbbott: A2 What you write may not be what I read,
even if it's the same words. Context and nuance is tricky. #custserv
2013-06-05 1:15 am Basildon2082 RT @AlfYATD: Customers are not dependent on us, we are
dependent on them. #quote #custserv
2013-06-05 1:15 am CustServGreeter @rjamestaylor @eric_andersen The [tranliterated from classical
Greek] "ontos on" or German "das ding an sich." #custserv\\u00a0
2013-06-05 1:15 am GregOrtbach @eric_andersen I do what I can ; #custserv
http://twitter.com/HollyChessmanhttp://twitter.com/rjamestaylorhttp://twitter.com/Toby_Metcalfhttp://twitter.com/SJAbbotthttp://twitter.com/MarkOrlanhttp://twitter.com/GregOrtbachhttp://twitter.com/CustServGreeterhttp://twitter.com/petershankmanhttp://twitter.com/JamesMSamahttp://twitter.com/Toby_Metcalfhttp://twitter.com/mike_nuneshttp://twitter.com/eric_andersenhttp://twitter.com/HollyChessmanhttp://twitter.com/zacharyjeanshttp://twitter.com/CustServGreeterhttp://twitter.com/GregOrtbachhttp://twitter.com/AlHopper_http://twitter.com/complexifiedhttp://twitter.com/eric_andersenhttp://twitter.com/waynemcevillyhttp://twitter.com/SJAbbotthttp://twitter.com/MarkOrlanhttp://twitter.com/Basildon2082http://twitter.com/CustServGreeterhttp://twitter.com/GregOrtbachhttp://twitter.com/GregOrtbachhttp://twitter.com/CustServGreeterhttp://twitter.com/Basildon2082http://twitter.com/MarkOrlanhttp://twitter.com/SJAbbotthttp://twitter.com/waynemcevillyhttp://twitter.com/eric_andersenhttp://twitter.com/complexifiedhttp://twitter.com/AlHopper_http://twitter.com/GregOrtbachhttp://twitter.com/CustServGreeterhttp://twitter.com/zacharyjeanshttp://twitter.com/HollyChessmanhttp://twitter.com/eric_andersenhttp://twitter.com/mike_nuneshttp://twitter.com/Toby_Metcalfhttp://twitter.com/JamesMSamahttp://twitter.com/petershankmanhttp://twitter.com/CustServGreeterhttp://twitter.com/GregOrtbachhttp://twitter.com/MarkOrlanhttp://twitter.com/SJAbbotthttp://twitter.com/Toby_Metcalfhttp://twitter.com/rjamestaylorhttp://twitter.com/HollyChessman7/28/2019 How Can CSRs Show understanding for Customers; Regardless of Service Channel?
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2013-06-05 1:15 am Toby_Metcalf @GregOrtbach great touch! #custserv
2013-06-05 1:15 am AlHopper_ A2 It's a little more difficult, but can be done with practice and word
choice #custserv
2013-06-05 1:15 am eric_andersen @CustServGreeter A2: issue is that empathy often requires body
language and a conversation that written communication may not
have #custserv
2013-06-05 1:15 am VickieMacFadden A2 depends on where your talents are. #custserv
2013-06-05 1:15 am CustServGreeter Q3: What (in your opinion should you *always* say to a customer to
\\u00a0indicate empathy?\\u00a0#custserv\\u00a02013-06-05 1:16 am AlHopper_ RT @CustServGreeter: Q3: What (in your opinion should you
*always* say to a customer to \\u00a0indicate
empathy?\\u00a0#custserv\\u00a0
2013-06-05 1:16 am LovelyLu A2 An art is being able to write how you talk.... that helps convey you
empathy. #CustServ
2013-06-05 1:16 am zacharyjeans RT @CustServGreeter: Q3: What (in your opinion should you
*always* say to a customer to \\u00a0indicate
empathy?\\u00a0#custserv\\u00a0
2013-06-05 1:16 am eric_andersen @waynemcevilly @JamesMSama so...just all chocolate? Sounds
good to me :- #custserv
2013-06-05 1:16 am GregOrtbach RT @CustServGreeter: Q3: What (in your opinion should you*always* say to a customer to \\u00a0indicate
empathy?\\u00a0#custserv\\u00a0
2013-06-05 1:16 am VickieMacFadden Personal peeve: reps saying "sorry bout that". Sounds flip. I train
using " I apologize". #custserv
2013-06-05 1:16 am Pat_Cluett RT @CustServGreeter: Q3: What (in your opinion should you
*always* say to a customer to \\u00a0indicate
empathy?\\u00a0#custserv\\u00a0
2013-06-05 1:16 am CustServGreeter Boom! RT @LovelyLu: A2 An art is being able to write how you talk...
that helps convey your empathy. #CustServ
2013-06-05 1:16 am VickieMacFadden AMEN~ RT @LovelyLu: A2 An art is being able to write how you
talk.... that helps convey your empathy. #custserv2013-06-05 1:16 am MarkOrlan A3: please don't say "sorry for the inconvenience"...it's so boring and
overused. A cardboard response. #custserv
2013-06-05 1:17 am eric_andersen @CustServGreeter start by validating the customer's opinion, and
show respect #custserv
2013-06-05 1:17 am Pat_Cluett RT @GregOrtbach: Q2: Is it more difficult to show empathy in writing
(chat/email than speech? #custserv
2013-06-05 1:17 am zacharyjeans A3 "Do I understand you correctly, that ......?" #custserv
2013-06-05 1:17 am CustServGreeter Bam! RT @MarkOrlan: A3: please don't say "sorry for the
inconvenience"...it's so boring and overused. A cardboard response.
#custserv
2013-06-05 1:17 am AlHopper_ A3 "I understand" "Thank you for sharing" "I want to help" #custserv2013-06-05 1:17 am JamesMSama A3: One should always convey to the customer that they've "been
there" before. We are ALL consumers & deal with companies daily.
#custserv
2013-06-05 1:17 am CustServGreeter Pow! RT @zacharyjeans: A3 "Do I understand you correctly, that
......?" #custserv
2013-06-05 1:17 am mike_nunes @AlHopper_ Doing great Al! at the start of our controlled chaos busy
season. All is well in Texas? #custserv
2013-06-05 1:17 am GregOrtbach A3: Do NOT mention the word survey or the phrase "Your call is
http://twitter.com/Toby_Metcalfhttp://twitter.com/AlHopper_http://twitter.com/eric_andersenhttp://twitter.com/VickieMacFaddenhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/LovelyLuhttp://twitter.com/zacharyjeanshttp://twitter.com/eric_andersenhttp://twitter.com/GregOrtbachhttp://twitter.com/VickieMacFaddenhttp://twitter.com/Pat_Cluetthttp://twitter.com/CustServGreeterhttp://twitter.com/VickieMacFaddenhttp://twitter.com/MarkOrlanhttp://twitter.com/eric_andersenhttp://twitter.com/Pat_Cluetthttp://twitter.com/zacharyjeanshttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/JamesMSamahttp://twitter.com/CustServGreeterhttp://twitter.com/mike_nuneshttp://twitter.com/GregOrtbachhttp://twitter.com/GregOrtbachhttp://twitter.com/mike_nuneshttp://twitter.com/CustServGreeterhttp://twitter.com/JamesMSamahttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/zacharyjeanshttp://twitter.com/Pat_Cluetthttp://twitter.com/eric_andersenhttp://twitter.com/MarkOrlanhttp://twitter.com/VickieMacFaddenhttp://twitter.com/CustServGreeterhttp://twitter.com/Pat_Cluetthttp://twitter.com/VickieMacFaddenhttp://twitter.com/GregOrtbachhttp://twitter.com/eric_andersenhttp://twitter.com/zacharyjeanshttp://twitter.com/LovelyLuhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/VickieMacFaddenhttp://twitter.com/eric_andersenhttp://twitter.com/AlHopper_http://twitter.com/Toby_Metcalf7/28/2019 How Can CSRs Show understanding for Customers; Regardless of Service Channel?
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important to us." #custserv
2013-06-05 1:18 am CustServGreeter (I'm doing my @Hyken impression tonight : \\u00a0#custserv\\u00a0
2013-06-05 1:18 am HollyChessman A3 always be polite and respectful. "I'm sorry" is also a powerful
phrase. #custserv
2013-06-05 1:18 am SJAbbott A3 Perhaps say nothing, but listen instead. Empathy is about
understanding their situation, not your solution. #custserv
2013-06-05 1:18 am fmisle RT @MarkOrlan: A3: please don't say "sorry for the
inconvenience"...it's so boring and overused. A cardboard response.
#custserv2013-06-05 1:18 am MarkOrlan Active listeningg > RT @CustServGreeter: Pow! RT @zacharyjeans:
A3 "Do I understand you correctly, that ......?" #custserv
2013-06-05 1:18 am KarenLocker exactly RT @eric_andersen: @CustServGreeter start by validating
the customers opinion, and show respect #custserv
2013-06-05 1:18 am Toby_Metcalf A3 "I'm sorry" "I understand" "Does that solve your problem?"
#custserv
2013-06-05 1:18 am AlHopper_ @mike_nunes It will be better after next week and the #NBAplayoffs
give us a 5th ring #custserv
2013-06-05 1:18 am ABHuret A2 Nothing speaks cust #engagement like handwritten note &
complimentary product! @DawnDish
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help you.
2013-06-05 1:20 am MarkOrlan RT @complexified: #custserv A3: thank you for sharing that. I
appreciate you telling me. As I understand, you said- & please let me
help y\\u2026
2013-06-05 1:20 am elizabethtraub The mention of chocolate. RT @eric_andersen: @waynemcevilly
@JamesMSama so...just all chocolate? Sounds good to me :-
#custserv
2013-06-05 1:20 am AlHopper_ RT @GregOrtbach: A3: Do NOT mention the word survey or the
phrase "Your call is important to us." #custserv2013-06-05 1:20 am HollyChessman @elizabethtraub Hello! Long time no see! How've you been?
#custserv
2013-06-05 1:20 am GregOrtbach Q4: What (in your opinion should you *never* say to a cust. because
it's not empathetic? #custserv
2013-06-05 1:20 am mike_nunes RT @Toby_Metcalf: A3 "I'm sorry" "I understand" "Does that solve
your problem?" #custserv
2013-06-05 1:20 am AlHopper_ RT @GregOrtbach: Q4: What (in your opinion should you *never* say
to a cust. because it's not empathetic? #custserv
2013-06-05 1:20 am Toby_Metcalf A3 "Is there anything else I may help you with?" #custserv
2013-06-05 1:20 am CustServGreeter @BH_Social True enough, Brandon. (I love the written word, too. Can
be difficult. #custserv\\u00a02013-06-05 1:20 am AlHopper_ wow, I got lost this evening! I'm sorry for the inconvenience ;0
#custserv
2013-06-05 1:20 am elizabethtraub A3. I am trying to understand, can I ask a few more questions.
#custserv
2013-06-05 1:20 am ABHuret A3 "How can we make this right" is far more powerful than "I'm sorry"
It's about owning/fixing problem. #custserv
2013-06-05 1:20 am MarkOrlan A4: never get defensive with a customer. #custserv
2013-06-05 1:21 am SJAbbott A3 If I am being honest, I find most pleasantries to be mostly
contrived. Body language and expression are more empathetic.
#custserv
2013-06-05 1:21 am mike_nunes RT @ABHuret: A3 "How can we make this right" is far more powerfulthan "I'm sorry". It's about owning/fixing problem. #custserv
2013-06-05 1:21 am CustServGreeter @elizabethtraub Hi, Elizabeth! #custserv\\u00a0
2013-06-05 1:21 am elizabethtraub @alhopper_ Hello taking a break from power point I am working on.
#custserv
2013-06-05 1:21 am MarshaCollier Thank you lots of #wine at dinner RT @AlHopper_: Honored to sit in
for you! #custserv
2013-06-05 1:21 am LovelyLu A3 Thank you, we value you, we understand. #CustServ
2013-06-05 1:21 am JamesMSama @elizabethtraub @eric_andersen @waynemcevilly my mother owns
a #chocolate business...I've been raised around it! #custserv
2013-06-05 1:21 am CustServGreeter Good. : RT @elizabethtraub: @alhopper_ Hello taking a break from
power point I am working on. #custserv2013-06-05 1:21 am GregOrtbach Love that. RT @CustServGreeter: RT @complexified: #custserv A3:
thank you for sharing that. I appreciate you telling me.
2013-06-05 1:21 am VickieMacFadden Let's figure out how we're going to make this right! (really works well
with my southern accent!: #custserv
2013-06-05 1:21 am elizabethtraub @hollychessman Hello Holly I always love seeing you. #custserv
2013-06-05 1:21 am AlHopper_ A4 I didn't make that mistake, nor can I fix it cause it's not my
department #custserv
2013-06-05 1:21 am LovelyLu A4 You're wrong. #CustServ
http://twitter.com/MarkOrlanhttp://twitter.com/elizabethtraubhttp://twitter.com/AlHopper_http://twitter.com/HollyChessmanhttp://twitter.com/GregOrtbachhttp://twitter.com/mike_nuneshttp://twitter.com/AlHopper_http://twitter.com/Toby_Metcalfhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/elizabethtraubhttp://twitter.com/ABHurethttp://twitter.com/MarkOrlanhttp://twitter.com/SJAbbotthttp://twitter.com/mike_nuneshttp://twitter.com/CustServGreeterhttp://twitter.com/elizabethtraubhttp://twitter.com/MarshaCollierhttp://twitter.com/LovelyLuhttp://twitter.com/JamesMSamahttp://twitter.com/CustServGreeterhttp://twitter.com/GregOrtbachhttp://twitter.com/VickieMacFaddenhttp://twitter.com/elizabethtraubhttp://twitter.com/AlHopper_http://twitter.com/LovelyLuhttp://twitter.com/LovelyLuhttp://twitter.com/AlHopper_http://twitter.com/elizabethtraubhttp://twitter.com/VickieMacFaddenhttp://twitter.com/GregOrtbachhttp://twitter.com/CustServGreeterhttp://twitter.com/JamesMSamahttp://twitter.com/LovelyLuhttp://twitter.com/MarshaCollierhttp://twitter.com/elizabethtraubhttp://twitter.com/CustServGreeterhttp://twitter.com/mike_nuneshttp://twitter.com/SJAbbotthttp://twitter.com/MarkOrlanhttp://twitter.com/ABHurethttp://twitter.com/elizabethtraubhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/Toby_Metcalfhttp://twitter.com/AlHopper_http://twitter.com/mike_nuneshttp://twitter.com/GregOrtbachhttp://twitter.com/HollyChessmanhttp://twitter.com/AlHopper_http://twitter.com/elizabethtraubhttp://twitter.com/MarkOrlan7/28/2019 How Can CSRs Show understanding for Customers; Regardless of Service Channel?
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2013-06-05 1:21 am HollyChessman A4 Never be condescending. My problem is important to me even if it
isn't to you. #custserv
2013-06-05 1:21 am elizabethtraub @custservgreeter Hello sorry a little late here. Working on a project
and this is a nice break. #custserv
2013-06-05 1:22 am ABHuret Busy proposing?? RT @AlHopper_: wow, I got lost this evening! Im
sorry for the inconvenience ;0 #custserv
2013-06-05 1:22 am MarkOrlan Love it! RT @VickieMacFadden: Let's figure out how we're going to
make this right! (really works well with my southern accent!:
#custserv2013-06-05 1:22 am SJAbbott This. RT @HollyChessman: A4 Never be condescending. My problem
is important to me even if it isn't to you. #custserv
2013-06-05 1:22 am zacharyjeans RT @GregOrtbach: Q4: What (in your opinion should you *never* say
to a cust. because it's not empathetic? #custserv
2013-06-05 1:22 am Pat_Cluett @GregOrtbach @CustServGreeter #custserv A3: I understand. You
may reiterate what they have told you to check in and ensure
agreement.
2013-06-05 1:22 am BH_Social A3 Always say ur purpose & goal. Empathetic terms can lose value in
repetition but stated purpose reminds customer of target goals
#custserv
2013-06-05 1:22 am Toby_Metcalf A4 "It's our policy, there is nothing more I can do" #custserv2013-06-05 1:22 am VickieMacFadden From the Amen corner! RT @HollyChessman: A4 Never be
condescending. My problem is important to me even if it isnt to you.
#custserv
2013-06-05 1:22 am elizabethtraub "oh really?" RT @gregortbach: Q4: What (in your opinion should you
*never* say to a cust. because it's not empathetic? #custserv
2013-06-05 1:23 am CustServGreeter RT @GregOrtbach: Q4: What (in your opinion should you *never* say
to a cust. because it's not empathetic? #custserv
2013-06-05 1:23 am elizabethtraub "are you sure.....?" RT @gregortbach: Q4: What (in your opinion
should you *never* say to a cust. because it's not empathetic?
#custserv
2013-06-05 1:23 am Toby_Metcalf A4 "Please hold" #custserv2013-06-05 1:23 am HollyChessman @LovelyLu Ugh - and I've had that said to me. Immediately asked for
a supervisor. That's a BIG no no. #custserv
2013-06-05 1:23 am JamesMSama A4: Sorry, I have a lot of other people I'm dealing with right now, I'll be
right with you. #CustServ #DontDoThat
2013-06-05 1:23 am CustServGreeter Kablammo! RT @Toby_Metcalf: A4 "Please hold" #custserv
2013-06-05 1:23 am ABHuret A4 Giving explanation of WHY/HOW something happened or
providing info on company silos & structure. #WeDontCare #JustFixIt
#custserv
2013-06-05 1:23 am MarkOrlan RT @JamesMSama: A4: Sorry, I have a lot of other people I'm
dealing with right now, I'll be right with you. #CustServ #DontDoThat
2013-06-05 1:23 am SJAbbott @Toby_Metcalf Yes. Anything that starts with "Our policy is..." is likebuilding a wall between you and the customer. A4 #custserv
2013-06-05 1:24 am VickieMacFadden Many do only the bare minimum when there's a problem. We try to go
that extra mile..where there's never a traffic jam! #custserv
2013-06-05 1:24 am AlHopper_ Nah, I can only handle 1 wife. RT @ABHuret: Busy proposing?? RT
@AlHopper_: wow, I got lost this evening! #custserv
2013-06-05 1:24 am LovelyLu @HollyChessman Loses me forever! #CustServ
2013-06-05 1:24 am elizabethtraub @jamesmsama @eric_andersen @waynemcevilly Make us friends,
she brings the chocolate & I will bring the wine. #custserv
http://twitter.com/HollyChessmanhttp://twitter.com/elizabethtraubhttp://twitter.com/ABHurethttp://twitter.com/MarkOrlanhttp://twitter.com/SJAbbotthttp://twitter.com/zacharyjeanshttp://twitter.com/Pat_Cluetthttp://twitter.com/BH_Socialhttp://twitter.com/Toby_Metcalfhttp://twitter.com/VickieMacFaddenhttp://twitter.com/elizabethtraubhttp://twitter.com/CustServGreeterhttp://twitter.com/elizabethtraubhttp://twitter.com/Toby_Metcalfhttp://twitter.com/HollyChessmanhttp://twitter.com/JamesMSamahttp://twitter.com/CustServGreeterhttp://twitter.com/ABHurethttp://twitter.com/MarkOrlanhttp://twitter.com/SJAbbotthttp://twitter.com/VickieMacFaddenhttp://twitter.com/AlHopper_http://twitter.com/LovelyLuhttp://twitter.com/elizabethtraubhttp://twitter.com/elizabethtraubhttp://twitter.com/LovelyLuhttp://twitter.com/AlHopper_http://twitter.com/VickieMacFaddenhttp://twitter.com/SJAbbotthttp://twitter.com/MarkOrlanhttp://twitter.com/ABHurethttp://twitter.com/CustServGreeterhttp://twitter.com/JamesMSamahttp://twitter.com/HollyChessmanhttp://twitter.com/Toby_Metcalfhttp://twitter.com/elizabethtraubhttp://twitter.com/CustServGreeterhttp://twitter.com/elizabethtraubhttp://twitter.com/VickieMacFaddenhttp://twitter.com/Toby_Metcalfhttp://twitter.com/BH_Socialhttp://twitter.com/Pat_Cluetthttp://twitter.com/zacharyjeanshttp://twitter.com/SJAbbotthttp://twitter.com/MarkOrlanhttp://twitter.com/ABHurethttp://twitter.com/elizabethtraubhttp://twitter.com/HollyChessman7/28/2019 How Can CSRs Show understanding for Customers; Regardless of Service Channel?
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2013-06-05 1:24 am GregOrtbach A4: Anything that indicates indifference, attitude, or "that" tone.
#custserv
2013-06-05 1:24 am Toby_Metcalf @CustServGreeter thank you (again #custserv
2013-06-05 1:24 am AlHopper_ BINGO! RT @GregOrtbach: A4: Anything that indicates indifference,
attitude, or "that" tone. #custserv
2013-06-05 1:24 am CustServGreeter @Toby_Metcalf My pleasure, sir! #custserv\\u00a0
2013-06-05 1:24 am ABHuret @UBtalkin @AlHopper_
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you telling me.
2013-06-05 1:27 am CustServGreeter Q5: Can chat be a good communication channel for customer service
or is it just "easy" (for the company?\\u00a0#custserv\\u00a0
2013-06-05 1:27 am AlHopper_ RT @CustServGreeter: Q5: Can chat be a good communication
channel for customer service, or is it just "easy" (for the
company?\\u00a0#custserv\\u00a0
2013-06-05 1:27 am elizabethtraub Yes RT @pat_cluett: RT @GregOrtbach: Q4: What (in your opinion
should you *never* say to a cust. because it's not empathetic?
#custserv2013-06-05 1:27 am ABHuret @elizabethtraub Hi gorgeous! : (are we picking out bridesmaids
dresses and shoes yet? #willyoumarryme @marshacollier #custserv
2013-06-05 1:27 am BH_Social A4 Should also never restate how other customers have ignored/been
happy w/res customer is unhappy with #custserv
2013-06-05 1:27 am VickieMacFadden Good one!! RT @MarkOrlan: @fmisle thanks, Im trying to be an
active listener and show empathy with this #custserv chat. #custserv
2013-06-05 1:27 am Toby_Metcalf Very true: RT @complexified #custserv A4: hmmm... "that's not MY
problem..." :- #custserv
2013-06-05 1:27 am SarahArrow 7 Simple Ways to Raise Your #custserv from Ordinary to
Extraordinary http://t.co/DCHgE9Ws1W via @9INCHmarketing
2013-06-05 1:27 am GregOrtbach RT @CustServGreeter Q5: Can chat be a good communicationchannel for customer service, or is it just "easy"? #custserv
2013-06-05 1:27 am SJAbbott Yes. It was always "what can I do...?" RT @zacharyjeans: A4 At
@Starbucks we never said, 'No.' #custserv
2013-06-05 1:28 am zacharyjeans A4 "Can you please restate every single thing you already said to the
last two customer service agents"? GAAHHH!!!! #custserv
2013-06-05 1:28 am ABHuret @stales @marieeballard @jodyms @DrAttai Well ... in #CustServ las
week, we had a wedding proposal on Vine! So, yes -- cannot miss a
chat!
2013-06-05 1:28 am elizabethtraub @abhuret @MarshaCollier Yes, can't wait for the bachelorette party
We are in charge of that right. #custserv
2013-06-05 1:28 am zacharyjeans RT @SJAbbott: Yes. It was always "what can I do...?" RT@zacharyjeans: A4 At @Starbucks we never said, 'No.' #custserv
2013-06-05 1:28 am LovelyLu A5 Chat is extremely helpful when the rep is well trained. Easier to
communicate empathy in chat. #CustServ
2013-06-05 1:28 am complexified #custserv A5: yes, chat can be hard to use well.
2013-06-05 1:28 am Toby_Metcalf A5 - Chat is a wonderful communication / triage channel. Know when
to take things private however #custserv
2013-06-05 1:28 am JamesMSama A5: I've had good experiences with chat services. Quick, hands on,
no hold time, overall - thumbs up. #CustServ
2013-06-05 1:28 am elizabethtraub Q5. I think it's good if there is education, and service included.
#custserv
2013-06-05 1:29 am AlHopper_ A5 Gonna toot the team's horn for #custserv @Citibank chat teamwould say it works. They/we ranked very high in C-Sat et al in recent
chart
2013-06-05 1:29 am Pat_Cluett @GregOrtbach #custserv A4: I will leave it up to 'blank' dept to get
back to you as to what we can. It's not my fault. I know how you feel.
2013-06-05 1:29 am mike_nunes A5 for anything long winded, i prefer phone over a chat box. #custser
2013-06-05 1:29 am fmisle @AlHopper_ @CustServGreeter it can be an excellent tool/channel.
Look at @rackspace :- #custserv
2013-06-05 1:29 am HollyChessman A5 Chat can be a good form of cust service when done right - but it's
http://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/elizabethtraubhttp://twitter.com/ABHurethttp://twitter.com/BH_Socialhttp://twitter.com/VickieMacFaddenhttp://twitter.com/Toby_Metcalfhttp://twitter.com/SarahArrowhttp://twitter.com/GregOrtbachhttp://twitter.com/SJAbbotthttp://twitter.com/zacharyjeanshttp://twitter.com/ABHurethttp://twitter.com/elizabethtraubhttp://twitter.com/zacharyjeanshttp://twitter.com/LovelyLuhttp://twitter.com/complexifiedhttp://twitter.com/Toby_Metcalfhttp://twitter.com/JamesMSamahttp://twitter.com/elizabethtraubhttp://twitter.com/AlHopper_http://twitter.com/Pat_Cluetthttp://twitter.com/mike_nuneshttp://twitter.com/fmislehttp://twitter.com/HollyChessmanhttp://twitter.com/HollyChessmanhttp://twitter.com/fmislehttp://twitter.com/mike_nuneshttp://twitter.com/Pat_Cluetthttp://twitter.com/AlHopper_http://twitter.com/elizabethtraubhttp://twitter.com/JamesMSamahttp://twitter.com/Toby_Metcalfhttp://twitter.com/complexifiedhttp://twitter.com/LovelyLuhttp://twitter.com/zacharyjeanshttp://twitter.com/elizabethtraubhttp://twitter.com/ABHurethttp://twitter.com/zacharyjeanshttp://twitter.com/SJAbbotthttp://twitter.com/GregOrtbachhttp://twitter.com/SarahArrowhttp://twitter.com/Toby_Metcalfhttp://twitter.com/VickieMacFaddenhttp://twitter.com/BH_Socialhttp://twitter.com/ABHurethttp://twitter.com/elizabethtraubhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeter7/28/2019 How Can CSRs Show understanding for Customers; Regardless of Service Channel?
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often done on a formulaic way that's off putting #custserv
2013-06-05 1:29 am VickieMacFadden A5 chat good for short, quick issues. I think when too long and
complicated, pick up the phone. #custserv
2013-06-05 1:29 am ABHuret @UBtalkin @AskCiti @AlHopper_ We love Al -- just goofing. : :
#Custserv
2013-06-05 1:29 am veltig RT @ValaAfshar: Often, the best performance measure in customer
service is a customer smile. #custserv #custexp
2013-06-05 1:29 am mike_nunes RT @VickieMacFadden: A5 chat good for short, quick issues. I think
when too long and complicated, pick up the phone. #custserv2013-06-05 1:29 am elizabethtraub @abhuret @MarshaCollier Remeber this time last week... we were al
just chatting away & then BOOM an engagement went viral #custserv
2013-06-05 1:29 am Toby_Metcalf A5 - Chat & twitter is scalable and documented #custserv
2013-06-05 1:29 am Pat_Cluett @AlHopper_ #custserv Hiya Al! Thank you.
2013-06-05 1:30 am CustServGreeter @scifrei2 You should be as helpful as possible--not sure what "an
outside vendor" means... @AlHopper_ @GregOrtbach
#custserv\\u00a0
2013-06-05 1:30 am CustServGreeter HALFTIME!! Please enjoy your favorite beverage! Toasting
encouraged. : #custserv
2013-06-05 1:30 am elizabethtraub Yes :- or hugs. I got hugs today. RT @valaafshar: Often, the best
performance measure in customer service is a customer smile.#custserv...
2013-06-05 1:30 am ABHuret @elizabethtraub @MarshaCollier Uh oh ... trouble brewing!
#TwitterBachelorette party! We need @katiecouric to host with us!
#CustServ
2013-06-05 1:30 am Pat_Cluett @CustServGreeter #custserv Hi Roy! Good to see you too!
2013-06-05 1:30 am AlHopper_ hmmm, moar #coffee RT @CustServGreeter: HALFTIME!! Please
enjoy your favorite beverage! Toasting encouraged. : #custserv
2013-06-05 1:30 am CustServGreeter @scifrei2 Do you mean an outsourced customer service?
@AlHopper_ @GregOrtbach #custserv\\u00a0
2013-06-05 1:30 am SJAbbott A5 Any channel that connects is a good opportunity. If it can be
solved within that channel, great. If not, move it along. #custserv2013-06-05 1:30 am HollyChessman @zacharyjeans That makes me see red! Or when I've given the info
to an IVR and then the agent asks me for it again. Really?! #custserv
2013-06-05 1:30 am LovelyLu Cheers! RT @CustServGreeter: HALFTIME!! Please enjoy your
favorite beverage! Toasting encouraged. : #CustServ
2013-06-05 1:30 am MarkOrlan Wine tonight! RT @CustServGreeter: HALFTIME!! Please enjoy your
favorite beverage! Toasting encouraged. : #custserv
2013-06-05 1:30 am VickieMacFadden RT @AlHopper_: A5 Gonna toot teams horn @Citibank chat team wd
say it works. Ranked very high in C-Sat in recent chart #custserv
2013-06-05 1:31 am Toby_Metcalf @mike_nunes good evening #custserv
2013-06-05 1:31 am CustServGreeter Yummy Poland Spring water. #Maine #custserv
2013-06-05 1:31 am MarkOrlan A5: chat is just another channel. But is it a customer's first choice? Itmay just be the most accessible. #custserv
2013-06-05 1:31 am ABHuret @elizabethtraub @MarshaCollier Yes!! Wait ... is that my
doorbell???? #CustServ #Champagne Half-time! #Cheers!
2013-06-05 1:31 am elizabethtraub @elizabethtraub @ABHuret @MarshaCollier @katiecouric My whole
life people say, "your remind me of Katie" honorable compliment.
#custserv
2013-06-05 1:31 am AlHopper_ Rais your #halftime #custserv chat glasses in honor of #zappos and
the lovely bride to be @MarshaCollier
http://twitter.com/VickieMacFaddenhttp://twitter.com/ABHurethttp://twitter.com/veltighttp://twitter.com/mike_nuneshttp://twitter.com/elizabethtraubhttp://twitter.com/Toby_Metcalfhttp://twitter.com/Pat_Cluetthttp://twitter.com/CustServGreeterhttp://twitter.com/CustServGreeterhttp://twitter.com/elizabethtraubhttp://twitter.com/ABHurethttp://twitter.com/Pat_Cluetthttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/SJAbbotthttp://twitter.com/HollyChessmanhttp://twitter.com/LovelyLuhttp://twitter.com/MarkOrlanhttp://twitter.com/VickieMacFaddenhttp://twitter.com/Toby_Metcalfhttp://twitter.com/CustServGreeterhttp://twitter.com/MarkOrlanhttp://twitter.com/ABHurethttp://twitter.com/elizabethtraubhttp://twitter.com/AlHopper_http://twitter.com/AlHopper_http://twitter.com/elizabethtraubhttp://twitter.com/ABHurethttp://twitter.com/MarkOrlanhttp://twitter.com/CustServGreeterhttp://twitter.com/Toby_Metcalfhttp://twitter.com/VickieMacFaddenhttp://twitter.com/MarkOrlanhttp://twitter.com/LovelyLuhttp://twitter.com/HollyChessmanhttp://twitter.com/SJAbbotthttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/Pat_Cluetthttp://twitter.com/ABHurethttp://twitter.com/elizabethtraubhttp://twitter.com/CustServGreeterhttp://twitter.com/CustServGreeterhttp://twitter.com/Pat_Cluetthttp://twitter.com/Toby_Metcalfhttp://twitter.com/elizabethtraubhttp://twitter.com/mike_nuneshttp://twitter.com/veltighttp://twitter.com/ABHurethttp://twitter.com/VickieMacFadden7/28/2019 How Can CSRs Show understanding for Customers; Regardless of Service Channel?
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2013-06-05 1:31 am elizabethtraub RT @markorlan: Wine tonight! RT @CustServGreeter: HALFTIME!!
Please enjoy your favorite beverage! Toasting encouraged. :
#custserv
2013-06-05 1:31 am MarkOrlan @VickieMacFadden @fmisle : #custserv
2013-06-05 1:31 am HollyChessman @AlHopper_ @CustServGreeter Does ice cream count as a
beverage? : #custserv
2013-06-05 1:32 am mike_nunes @Toby_Metcalf good evening, sir #custserv
2013-06-05 1:32 am VickieMacFadden RT @HollyChessman: A5 Chat can be good form of cust service
when done right,but its often done in formulaic way thats off putting#custserv
2013-06-05 1:32 am CustServGreeter If you wait a bit\\u2026 RT @HollyChessman: @AlHopper_
@CustServGreeter Does ice cream count as a beverage? : #custserv
2013-06-05 1:32 am AlHopper_ mine wud've melted already, so yes! RT @HollyChessman:
@AlHopper_ @CustServGreeter Does ice cream count as a
beverage? : #custserv
2013-06-05 1:32 am MarkOrlan If you let it melt into a shake. RT @HollyChessman: @AlHopper_
@CustServGreeter Does ice cream count as a beverage? : #custserv
2013-06-05 1:32 am ABHuret BUBBLES tonight for @marshacollier & @curtbuthman! Congrats
again and cheers! (sponsored by ..... #______ #custserv
2013-06-05 1:32 am elizabethtraub Beverage this sunny evening is the hard stuff. H20 over ice. #custserv2013-06-05 1:32 am Toby_Metcalf @HollyChessman as long as there is milk mixed with it :- #custserv
2013-06-05 1:32 am elizabethtraub Yes RT @custservgreeter: If you wait a bit\\u2026 RT
@HollyChessman: @AlHopper_ @CustServGreeter Does ice cream
count as a beverage? : #custserv
2013-06-05 1:33 am Pat_Cluett @elizabethtraub @valaafshar #custserv A favourite quote - If you see
someone without a smile, give them yours
2013-06-05 1:33 am eric_andersen Yes RT @CustServGreeter Q5: Can chat be a good communication
channel for customer service, or is it just "easy" (for the company?
#custserv
2013-06-05 1:33 am MarkOrlan Take it easy on that, Elizabeth! RT @elizabethtraub: Beverage this
sunny evening is the hard stuff. H20 over ice. #custserv2013-06-05 1:33 am JamesMSama If it's melted : RT @HollyChessman @AlHopper_ @CustServGreeter
Does ice cream count as a beverage? : #custserv
2013-06-05 1:33 am CustServGreeter @scifrei2 You're polite to the customer and help find someone who
can. @AlHopper_ @GregOrtbach #custserv
2013-06-05 1:33 am zacharyjeans I prefer a good chat to a phone call. #custserv
2013-06-05 1:33 am AlHopper_ I would. I do even as a customer #custserv @CustServGreeter
@GregOrtbach
2013-06-05 1:33 am elizabethtraub RT @abhuret: BUBBLES @MarshaCollier & @curtbuthman!
Congrats again & cheers! (sponsored by .....
#lpublicdisplayofengagement #custserv
2013-06-05 1:34 am MarkOrlan You must be an introvert. RT @zacharyjeans: I prefer a good chat toa phone call. #custserv
2013-06-05 1:34 am AlHopper_ Me too, allows better multi tasking RT @zacharyjeans: I prefer a good
chat to a phone call. #custserv
2013-06-05 1:34 am ABHuret @elizabethtraub @MarshaCollier @katiecouric
7/28/2019 How Can CSRs Show understanding for Customers; Regardless of Service Channel?
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2013-06-05 1:34 am fjmgroupnyc @elizabethtraub I'm pulling a #TopGun #Maverick with the ice water
myself #custserv I didn't lose Goose though.
2013-06-05 1:34 am CustServGreeter Splooosh! RT @elizabethtraub: @markorlan I know it's the hard stuff
but someone has to drink it. #custserv
2013-06-05 1:34 am eric_andersen @mike_nunes hey there, Mike! Long time no see! #custserv
2013-06-05 1:34 am elizabethtraub @jamesmsama @HollyChessman @AlHopper_ @CustServGreeter
That just made me laugh. Always on the edge of funny. #custserv
2013-06-05 1:35 am zacharyjeans @MarkOrlan Hah! I'm pretty extroverted. But I'm a thinker, so I can
internalize information in text well. #custserv ENFP2013-06-05 1:35 am JamesMSama LOL. RT @MarkOrlan You must be an introvert. RT @zacharyjeans:
prefer a good chat to a phone call. #custserv
2013-06-05 1:35 am GregOrtbach Q6: If you use email for customer service, what seems to work to
show you care? #custserv
2013-06-05 1:35 am elizabethtraub @abhuret @MarshaCollier @katiecouric #RealLadiesofTwitter
starting now. I am going to come up with some pitches. #custserv
2013-06-05 1:35 am AlHopper_ RT @GregOrtbach: Q6: If you use email for customer service, what
seems to work to show you care? #custserv
2013-06-05 1:35 am CustServGreeter RT @GregOrtbach: Q6: If you use email for customer service, what
seems to work to show you care? #custserv
2013-06-05 1:35 am VickieMacFadden @zacharyjeans depending on timing and what I need, so do I. And I'lltalk to a stop sign..in southern, of course! #custserv
2013-06-05 1:35 am tpgoebel RT @AlHopper_: Me too, allows better multi tasking RT
@zacharyjeans: I prefer a good chat to a phone call. #custserv
2013-06-05 1:35 am ABHuret A5 Regular chats are good for engagement, but need strong
moderators for specific issues. (Or promise follow-up #custserv
2013-06-05 1:36 am eric_andersen @zacharyjeans @MarkOrlan interesting - I think introverts excel here
on Twitter, but a certain class of extroverts do as well #custserv
2013-06-05 1:36 am MarkOrlan Nice! RT @zacharyjeans: Hah! I'm pretty extroverted. But I'm a
thinker, so I can internalize information in text well. #custserv ENFP
2013-06-05 1:36 am elizabethtraub @markorlan Yes, but I typically start east coast time. It's sunny and
warm & seemed to fit the mood. #custserv2013-06-05 1:36 am LovelyLu A6 Answering in a timely fashion. #CustServ
2013-06-05 1:36 am elizabethtraub Nice RT @fjmgroupnyc: @elizabethtraub I'm pulling a #TopGun
#Maverick with the ice water myself #custserv I didn't lose Goose
though.
2013-06-05 1:36 am CustServGreeter RT @LovelyLu: A6 Answering in a timely fashion. #CustServ
2013-06-05 1:36 am Pat_Cluett RT @CustServGreeter: Q5: Can chat be a good communication
channel for customer service, or is it just "easy"? #custserv
2013-06-05 1:36 am JamesMSama A6: Quick, detailed, thought out responses. Descriptive words to
convey emotion. Personality must show through the text. #CustServ
2013-06-05 1:37 am ABHuret A6: Email needs to be personalized. Robotic form letters don't cut it.
(Especially if they ask for info already provided #custserv2013-06-05 1:37 am elizabethtraub A6. I always try to remember something personal to start the
conversation. #custserv
2013-06-05 1:37 am SJAbbott @eric_andersen @zacharyjeans @MarkOrlan I would think both I
and E excel on social media, but in different ways. #custserv
2013-06-05 1:37 am AlHopper_ @tpgoebel sometimes time is of the essence, tis why setting
expectations is vital #custserv @zacharyjeans
2013-06-05 1:37 am elizabethtraub A5. A particular hard email around #custserv is not an email, but a
phone call. Just saying.
http://twitter.com/fjmgroupnychttp://twitter.com/CustServGreeterhttp://twitter.com/eric_andersenhttp://twitter.com/elizabethtraubhttp://twitter.com/zacharyjeanshttp://twitter.com/JamesMSamahttp://twitter.com/GregOrtbachhttp://twitter.com/elizabethtraubhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/VickieMacFaddenhttp://twitter.com/tpgoebelhttp://twitter.com/ABHurethttp://twitter.com/eric_andersenhttp://twitter.com/MarkOrlanhttp://twitter.com/elizabethtraubhttp://twitter.com/LovelyLuhttp://twitter.com/elizabethtraubhttp://twitter.com/CustServGreeterhttp://twitter.com/Pat_Cluetthttp://twitter.com/JamesMSamahttp://twitter.com/ABHurethttp://twitter.com/elizabethtraubhttp://twitter.com/SJAbbotthttp://twitter.com/AlHopper_http://twitter.com/elizabethtraubhttp://twitter.com/elizabethtraubhttp://twitter.com/AlHopper_http://twitter.com/SJAbbotthttp://twitter.com/elizabethtraubhttp://twitter.com/ABHurethttp://twitter.com/JamesMSamahttp://twitter.com/Pat_Cluetthttp://twitter.com/CustServGreeterhttp://twitter.com/elizabethtraubhttp://twitter.com/LovelyLuhttp://twitter.com/elizabethtraubhttp://twitter.com/MarkOrlanhttp://twitter.com/eric_andersenhttp://twitter.com/ABHurethttp://twitter.com/tpgoebelhttp://twitter.com/VickieMacFaddenhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/elizabethtraubhttp://twitter.com/GregOrtbachhttp://twitter.com/JamesMSamahttp://twitter.com/zacharyjeanshttp://twitter.com/elizabethtraubhttp://twitter.com/eric_andersenhttp://twitter.com/CustServGreeterhttp://twitter.com/fjmgroupnyc7/28/2019 How Can CSRs Show understanding for Customers; Regardless of Service Channel?
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2013-06-05 1:37 am AlHopper_ @tpgoebel Welcome aboard tonight! I missed you on the way in
#custserv
2013-06-05 1:37 am eric_andersen @JamesMSama A6: How about using first person to convey the
human side of things? #custserv
2013-06-05 1:38 am Pat_Cluett @GregOrtbach @CustServGreeter #custserv A5: I prefer any other
channel to this.
2013-06-05 1:38 am HollyChessman A6 Being hyper polite with wording works well in email #custserv
2013-06-05 1:38 am mike_nunes @eric_andersen hey there, Eric! Natick fellas are in the #custserv
house tonight! been learning the maps and roads of the south shore,you?
2013-06-05 1:38 am CustServGreeter +1 RT @AlHopper_: @tpgoebel Welcome aboard tonight! I missed
you on the way in #custserv
2013-06-05 1:38 am MarkOrlan @eric_andersen @zacharyjeans I have some good MBTI fodder
about Social Media usage, if you're interested, later. #custserv
2013-06-05 1:38 am AlHopper_ Happens a lot 'round here #custserv RT @tpgoebel: @AlHopper_
thanks! I was distracted...
2013-06-05 1:38 am elizabethtraub @abhuret You realize we just both posted the same answer for A6
because we are #TheLadiesonTwitter #custserv
2013-06-05 1:38 am Pat_Cluett @GregOrtbach @CustServGreeter #custserv A5: chat moves quick
so not a lot of time to process thoughts and then mistakes canhappen
2013-06-05 1:38 am ABHuret @MarshaCollier Where is our #blushingbride tonight? No such thing
as too much wine at dinner, lol! ; #custserv
2013-06-05 1:39 am elizabethtraub Yes it does. RT @hollychessman: A6 Being hyper polite with wording
works well in email #custserv
2013-06-05 1:39 am eric_andersen @mike_nunes been learning the maps and roads of Warsaw, Poland
:- Will be traveling there again next week! #custserv
2013-06-05 1:39 am MarkOrlan @SJAbbott @eric_andersen @zacharyjeans yes, very true. #custser
2013-06-05 1:39 am Pat_Cluett RT @GregOrtbach: Q6: If you use email for customer service, what
seems to work to show you care? #custserv
2013-06-05 1:39 am elizabethtraub SQUIRREL RT @alhopper_: Happens a lot 'round here #custserv RT@tpgoebel: @AlHopper_ thanks! I was distracted...
2013-06-05 1:39 am HollyChessman RT @elizabethtraub: A6. I always try to remember something
personal to start the conversation. #custserv
2013-06-05 1:39 am MarkOrlan What question are we on again? #custserv ...I'm lost.
2013-06-05 1:39 am AlHopper_ where? RT @elizabethtraub: SQUIRREL RT @alhopper_: Happens a
lot 'round here #custserv RT @tpgoebel: @AlHopper_ thanks! I was
distracted...
2013-06-05 1:39 am CustServGreeter @Pat_Cluett I don't think we're considering a Twitter chat\\u2026.
web chat or "live chat" @GregOrtbach #custserv\\u00a0
2013-06-05 1:40 am elizabethtraub Sweet RT @abhuret: @MarshaCollier Where is our #blushingbride
tonight? No such thing as too much wine at dinner, lol! ; #custserv2013-06-05 1:40 am ABHuret @elizabethtraub Lol! No -- didn't see that! : #TheLadiesOnTwitter
#CustServ
2013-06-05 1:40 am HollyChessman LOL! RT @elizabethtraub: SQUIRREL RT @alhopper_: Happens a
lot 'round here #custserv RT @tpgoebel: @AlHopper_ thanks! I was
distracted...
2013-06-05 1:40 am AlHopper_ finishing 6 getting set for 7 methinks RT @MarkOrlan: What question
are we on again? #custserv ...I'm lost.
2013-06-05 1:40 am eric_andersen Personal stories. RT @GregOrtbach Q6: If you use email for
http://twitter.com/AlHopper_http://twitter.com/eric_andersenhttp://twitter.com/Pat_Cluetthttp://twitter.com/HollyChessmanhttp://twitter.com/mike_nuneshttp://twitter.com/CustServGreeterhttp://twitter.com/MarkOrlanhttp://twitter.com/AlHopper_http://twitter.com/elizabethtraubhttp://twitter.com/Pat_Cluetthttp://twitter.com/ABHurethttp://twitter.com/elizabethtraubhttp://twitter.com/eric_andersenhttp://twitter.com/MarkOrlanhttp://twitter.com/Pat_Cluetthttp://twitter.com/elizabethtraubhttp://twitter.com/HollyChessmanhttp://twitter.com/MarkOrlanhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/elizabethtraubhttp://twitter.com/ABHurethttp://twitter.com/HollyChessmanhttp://twitter.com/AlHopper_http://twitter.com/eric_andersenhttp://twitter.com/eric_andersenhttp://twitter.com/AlHopper_http://twitter.com/HollyChessmanhttp://twitter.com/ABHurethttp://twitter.com/elizabethtraubhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/MarkOrlanhttp://twitter.com/HollyChessmanhttp://twitter.com/elizabethtraubhttp://twitter.com/Pat_Cluetthttp://twitter.com/MarkOrlanhttp://twitter.com/eric_andersenhttp://twitter.com/elizabethtraubhttp://twitter.com/ABHurethttp://twitter.com/Pat_Cluetthttp://twitter.com/elizabethtraubhttp://twitter.com/AlHopper_http://twitter.com/MarkOrlanhttp://twitter.com/CustServGreeterhttp://twitter.com/mike_nuneshttp://twitter.com/HollyChessmanhttp://twitter.com/Pat_Cluetthttp://twitter.com/eric_andersenhttp://twitter.com/AlHopper_7/28/2019 How Can CSRs Show understanding for Customers; Regardless of Service Channel?
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customer service, what seems to work to show you care? #custserv
2013-06-05 1:40 am GregOrtbach A6: I like to rely on the 3 C's... Courteous, Cordial, & Committed.
#custserv #custserv
2013-06-05 1:40 am CustServGreeter Q7: When deeper understanding is needed, how do you contact the
customer?\\u00a0#custserv\\u00a0
2013-06-05 1:40 am AlHopper_ RT @CustServGreeter: Q7: When deeper understanding is needed,
how do you contact the customer?\\u00a0#custserv\\u00a0
2013-06-05 1:40 am Toby_Metcalf A6 - Make certain the email is not a canned response - it must be
tailored to the customer #custserv2013-06-05 1:40 am MarkOrlan I think I drank too much wine at half-time. #custserv.
@custservgreeter's fault.
2013-06-05 1:40 am Pat_Cluett @GregOrtbach #custserv A6: a simple 'thank you' works wonders or
the words 'I appreciate you reaching out to me' and if issue, an
apology
2013-06-05 1:40 am Toby_Metcalf RT @GregOrtbach: A6: I like to rely on the 3 Cs... Courteous, Cordia
& Committed. #custserv #custserv
2013-06-05 1:40 am tpgoebel RT @Toby_Metcalf: A5 - Chat & twitter is scalable and documented
#custserv
2013-06-05 1:40 am mike_nunes @CustServGreeter Hi Roy! Welcome back #custserv
2013-06-05 1:40 am AlHopper_ I blame him for most things... ;0 RT @MarkOrlan: I think I drank toomuch wine at half-time. #custserv. @custservgreeter's fault.
2013-06-05 1:40 am elizabethtraub @markorlan How to respond in an email question. I was listening.
Sitting in the front of class. #custserv and drinking h20
2013-06-05 1:41 am GregOrtbach RT @CustServGreeter: Q7: When deeper understanding is needed,
how do you contact the customer?\\u00a0#custserv\\u00a0. #custser
2013-06-05 1:41 am HollyChessman Great policy! RT @GregOrtbach: A6: I like to rely on the 3 C's...
Courteous, Cordial, & Committed. #custserv #custserv
2013-06-05 1:41 am LovelyLu A7 Can't be afraid of picking up the phone when necessary.
#CustServ
2013-06-05 1:41 am MarkOrlan @AlHopper_ Al, you're just as lost as me : #custserv The tweet
stream is making me dizzy.2013-06-05 1:41 am CustServGreeter Reshponshibility akshepted, shir! RT @MarkOrlan: I think I drank too
much wine at half-time. #custserv. @custservgreeter's fault.
2013-06-05 1:41 am BH_Social A5 Chat can be an AMAZING tool for #custserv because it shows
customer the company invested in prioritizing instant assistance
2013-06-05 1:41 am ABHuret And to the problem, too MT @Toby_Metcalf: A6 - Make certain email
is not canned response - must be tailored to customer #custserv
2013-06-05 1:41 am elizabethtraub Passing you some h2o w/lime RT @markorlan: I think I drank too
much wine at half-time. #custserv. @CustServGreeter's fault.
2013-06-05 1:41 am MarkOrlan Should always be an option...yes! RT @LovelyLu: A7 Can't be afraid
of picking up the phone when necessary. #CustServ
2013-06-05 1:42 am CustServGreeter You can be afraid, but should anyway. : RT @LovelyLu: A7 Can't beafraid of picking up the phone when necessary. #CustServ
2013-06-05 1:42 am AlHopper_ A7 At the moment, refer back to voice comms eg phone until video
takes over #custserv
2013-06-05 1:42 am Toby_Metcalf Agree! RT @LovelyLu: A7 Cant be afraid of picking up the phone
when necessary. #custserv
2013-06-05 1:42 am complexified #custserv having delivered excellentvservice to my dog, now
resuming tweets :-
2013-06-05 1:42 am VickieMacFadden Usually respond in mode client contacted us, but when emails run
http://twitter.com/GregOrtbachhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/Toby_Metcalfhttp://twitter.com/MarkOrlanhttp://twitter.com/Pat_Cluetthttp://twitter.com/Toby_Metcalfhttp://twitter.com/tpgoebelhttp://twitter.com/mike_nuneshttp://twitter.com/AlHopper_http://twitter.com/elizabethtraubhttp://twitter.com/GregOrtbachhttp://twitter.com/HollyChessmanhttp://twitter.com/LovelyLuhttp://twitter.com/MarkOrlanhttp://twitter.com/CustServGreeterhttp://twitter.com/BH_Socialhttp://twitter.com/ABHurethttp://twitter.com/elizabethtraubhttp://twitter.com/MarkOrlanhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/Toby_Metcalfhttp://twitter.com/complexifiedhttp://twitter.com/VickieMacFaddenhttp://twitter.com/VickieMacFaddenhttp://twitter.com/complexifiedhttp://twitter.com/Toby_Metcalfhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/MarkOrlanhttp://twitter.com/elizabethtraubhttp://twitter.com/ABHurethttp://twitter.com/BH_Socialhttp://twitter.com/CustServGreeterhttp://twitter.com/MarkOrlanhttp://twitter.com/LovelyLuhttp://twitter.com/HollyChessmanhttp://twitter.com/GregOrtbachhttp://twitter.com/elizabethtraubhttp://twitter.com/AlHopper_http://twitter.com/mike_nuneshttp://twitter.com/tpgoebelhttp://twitter.com/Toby_Metcalfhttp://twitter.com/Pat_Cluetthttp://twitter.com/MarkOrlanhttp://twitter.com/Toby_Metcalfhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/GregOrtbach7/28/2019 How Can CSRs Show understanding for Customers; Regardless of Service Channel?
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more than 2-3 paragraphs, phone. #custserv
2013-06-05 1:42 am tpgoebel RT @AlHopper_: where? RT @elizabethtraub: SQUIRREL RT
@alhopper_: Happens a lot 'round here #custserv RT @tpgoebel:
@AlHopper_ thanks! I wa\\u2026
2013-06-05 1:42 am elizabethtraub Opportunity to make a customer for life. RT @lovelylu: A7 Can't be
afraid of picking up the phone when necessary. #CustServ
2013-06-05 1:42 am Toby_Metcalf @ABHuret agree #custserv
2013-06-05 1:42 am CustServGreeter Woof! RT @complexified: #custserv having delivered
excellentvservice to my dog, now resuming tweets :-2013-06-05 1:42 am MarkOrlan @elizabethtraub you're a bad influence, Elizabeth. #custserv
2013-06-05 1:43 am HollyChessman RT @VickieMacFadden: Usually respond in mode client contacted us
but when emails run more than 2-3 paragraphs, phone. #custserv
2013-06-05 1:43 am CustServGreeter RT @VickieMacFadden: Usually respond in mode client contacted us
but when emails run more than 2-3 paragraphs, phone. #custserv
2013-06-05 1:43 am tpgoebel #custserv is a trending topic on Twitter. Don't think I've seen that
before on the Tuesday chats...
2013-06-05 1:43 am BH_Social A6 Any assistance over email MUST explain why it was used over
assistance on the channel (FB, Tw, etc that it was rec'd #custserv
2013-06-05 1:43 am MarkOrlan Bonus! RT @tpgoebel: #custserv is a trending topic on Twitter. Don't
think I've seen that before on the Tuesday chats...2013-06-05 1:43 am eric_andersen @AlHopper_ anyone using Skype yet for customer service? A7
#custserv
2013-06-05 1:43 am AlHopper_ Agreed! @VickieMacFadden Always start there, then get permission
to move to different channel if needed #custserv
2013-06-05 1:43 am imacsweb @GregOrtbach @CustServGreeter A7: listen. Confirm. Validate.
Commit... #custserv
2013-06-05 1:43 am LovelyLu Yes! RT @CustServGreeter: You can be afraid, but should anyway. :
RT @LovelyLu: A7 Cant be afraid of the phone when necessary.
#CustServ
2013-06-05 1:43 am Pat_Cluett @CustServGreeter @GregOrtbach #custserv I find instant message
chats move fast too. And if you don't respond right away, thencustomer ? u
2013-06-05 1:43 am SJAbbott A7 If an answer needs an open ended response, and there are
variables, probably best to have direct communication. #custserv
2013-06-05 1:43 am CustServGreeter @scifrei2 Yes, thanks. (If you add the hashtag #custserv, that chat
sees your tweets
2013-06-05 1:43 am complexified #custserv A6: providing name of rep, and call/file # to start..
2013-06-05 1:44 am CustServGreeter RT @scifrei2: @CustServGreeter You can call them & make an appt.
to sit down with them. #custserv
2013-06-05 1:44 am AlHopper_ I've heard it's happening.don't have example offhand RT
@eric_andersen: @AlHopper_ anyone using Skype yet for customer
service? A7 #custserv2013-06-05 1:44 am Toby_Metcalf Sorry to dash early - have a wonderful night everyone. Cheers from
#Natick #custserv
2013-06-05 1:44 am ABHuret A7 Phone home, ET!! SO many issues (even non-#CustServ related
can be fixed with a single call vs going around in circles w/ email.
2013-06-05 1:44 am eric_andersen @MarkOrlan @tpgoebel what geography? #custserv
2013-06-05 1:44 am AlHopper_ Cheers Toby! RT @Toby_Metcalf: Sorry to dash early - have a
wonderful night everyone. Cheers from #Natick #custserv
2013-06-05 1:44 am BH_Social A7 When deeper convo needed, #custserv should come from channe
http://twitter.com/tpgoebelhttp://twitter.com/elizabethtraubhttp://twitter.com/Toby_Metcalfhttp://twitter.com/CustServGreeterhttp://twitter.com/MarkOrlanhttp://twitter.com/HollyChessmanhttp://twitter.com/CustServGreeterhttp://twitter.com/tpgoebelhttp://twitter.com/BH_Socialhttp://twitter.com/MarkOrlanhttp://twitter.com/eric_andersenhttp://twitter.com/AlHopper_http://twitter.com/imacswebhttp://twitter.com/LovelyLuhttp://twitter.com/Pat_Cluetthttp://twitter.com/SJAbbotthttp://twitter.com/CustServGreeterhttp://twitter.com/complexifiedhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/Toby_Metcalfhttp://twitter.com/ABHurethttp://twitter.com/eric_andersenhttp://twitter.com/AlHopper_http://twitter.com/BH_Socialhttp://twitter.com/BH_Socialhttp://twitter.com/AlHopper_http://twitter.com/eric_andersenhttp://twitter.com/ABHurethttp://twitter.com/Toby_Metcalfhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/complexifiedhttp://twitter.com/CustServGreeterhttp://twitter.com/SJAbbotthttp://twitter.com/Pat_Cluetthttp://twitter.com/LovelyLuhttp://twitter.com/imacswebhttp://twitter.com/AlHopper_http://twitter.com/eric_andersenhttp://twitter.com/MarkOrlanhttp://twitter.com/BH_Socialhttp://twitter.com/tpgoebelhttp://twitter.com/CustServGreeterhttp://twitter.com/HollyChessmanhttp://twitter.com/MarkOrlanhttp://twitter.com/CustServGreeterhttp://twitter.com/Toby_Metcalfhttp://twitter.com/elizabethtraubhttp://twitter.com/tpgoebel7/28/2019 How Can CSRs Show understanding for Customers; Regardless of Service Channel?
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preferred by customer. Ask what works for THEM, not whats easiest
for brand
2013-06-05 1:44 am imacsweb Happy to make #custserv for one or two questions! @GregOrtbach
@CustServGreeter @MarshaCollier @RoyAtkinson
2013-06-05 1:44 am mike_nunes A7 The most frequent way they prefer contact me. #custserv
2013-06-05 1:44 am eisconsulting We're soo late, BUT wanted to say evening to one and all, : #custserv
2013-06-05 1:45 am MarkOrlan "Courage is what it takes to stand up and speak; courage is also wha
it takes to sit down and listen." ~Winston Churchill #custserv
2013-06-05 1:45 am HollyChessman RT @ABHuret: A7 Phone home, ET!! SO many issues (evennon-#CustServ related can be fixed with a single call vs going around
in circles w/ \\u2026
2013-06-05 1:45 am scifrei2 @CustServGreeter Thanks Roy #custserv
2013-06-05 1:45 am Rob1One How to Do Retail #SocialMedia Customer Service: Case Studies
From Best Buy, M&S, Tesco, Next and Boots http://t.co/PRyKFsiu6U
#CustServ
2013-06-05 1:45 am CustServGreeter @imacsweb
7/28/2019 How Can CSRs Show understanding for Customers; Regardless of Service Channel?
19/24
communicate via text/email/whatever until a deeper discussion is
needed, then\\u2026
2013-06-05 1:46 am tpgoebel +100 MT @ABHuret: SO many issues (even non-#CustServ related
can be fixed with a single call vs going around in circles w/ email
2013-06-05 1:46 am ABHuret @AlHopper_ We trended tonight? #custserv
2013-06-05 1:46 am AlHopper_ @JamesMSama well said, sir! #custserv
2013-06-05 1:46 am elizabethtraub Uhhh ask my editor on staff and my CEO? RT @gregortbach: Q8:
Should cust. service reps have good writing skills? #custserv
#custserv2013-06-05 1:46 am CharlsFdezMarin RT @curtbuthman: @marshacollier I love you! #WillYouMarryMe
7/28/2019 How Can CSRs Show understanding for Customers; Regardless of Service Channel?
20/24
#custserv\\u00a0
2013-06-05 1:48 am GregOrtbach @elizabethtraub Good point. I'll take sincerity and authenticity over
good writing from a #custserv rep every single time.
2013-06-05 1:48 am elizabethtraub A8. My nemesis for over 20 years. I do my best, but am glad people
come behind me in typo's and grammar. #custserv
2013-06-05 1:48 am HollyChessman @tburgess57 Smiles and sweet dreams! #custserv
2013-06-05 1:48 am complexified #custserv A8: indubitably.
2013-06-05 1:48 am GregOrtbach Same time next week? RT @HollyChessman: Sorry to leave early -
really tired tonight. Enjoy the rest of #custserv !2013-06-05 1:49 am SJAbbott Ha. RT @complexified: #custserv A8: indubitably.
2013-06-05 1:49 am elizabethtraub @gregortbach Thank you, I have had my team on me for years & I
really do try. #custserv
2013-06-05 1:49 am CustServGreeter RT @GregOrtbach: Q8: Should cust. service reps have good writing
skills? #custserv #custserv
2013-06-05 1:49 am Pat_Cluett RT @GregOrtbach Q8: Should customer service reps have good
writing skills? #custserv
2013-06-05 1:49 am AlHopper_ RT @CustServGreeter: RT @GregOrtbach: Q8: Should cust. service
reps have good writing skills? #custserv #custserv
2013-06-05 1:49 am eisconsulting @ABHuret @AlHopper_ Awww man! Lol. Well at least we didn't miss
too too much! #custserv2013-06-05 1:49 am MarkOrlan A8: #custserv reps should be great active listeners. A few
spelling/grammar mistakes aren't as critical.
2013-06-05 1:49 am ABHuret @AlHopper_ @CustServGreeter We're ALL engaged to
@curtbuthman?? #CustServ
2013-06-05 1:49 am elizabethtraub @markorlan And I thank you. Clink! #custserv
2013-06-05 1:49 am imacsweb RT @Hyken: Working as a team is a big part of customer service. Th
best people & companies won\\u2019t say, \\u201cIt\\u2019s not my
department.\\u201d #custserv
2013-06-05 1:50 am AlHopper_ Dunno if @MarshaCollier will like that... RT @ABHuret: @AlHopper_
@CustServGreeter We're ALL engaged to @curtbuthman??
#CustServ2013-06-05 1:50 am MarkOrlan @tburgess57 thanks Todd. I'll catch up with you later. #custserv
2013-06-05 1:50 am JamesMSama A8: Not that they should, they MUST. I won't take a company
seriously if they don't know the difference between your and you're.
#CustServ
2013-06-05 1:50 am mike_nunes A8 writing skills should be > or = to customer RT @GregOrtbach: Q8
Should cust. service reps have good writing skills? #custserv
2013-06-05 1:50 am CustServGreeter Wouldn't that make him a custservamist? :-P RT @ABHuret:
@AlHopper_ @CustServGreeter We're ALL engaged to
@curtbuthman?? #CustServ
2013-06-05 1:50 am Pat_Cluett @eric_andersen @AlHopper_ @GregOrtbach #custserv A8:
absolutely - writing, spelling and proper grammar need to berequirement for reps
2013-06-05 1:50 am InSourcegroup Customer Service Rep II position open in #FortWorth TX. #DFW
#CustServ Apply Online Today! - http://t.co/Tf0qw5G4ol
2013-06-05 1:50 am AlHopper_ @BH_Social RT @Pat_Cluett: RT @GregOrtbach Q8: Should
customer service reps have good writing skills? #custserv
2013-06-05 1:50 am eisconsulting Cust svc reps should have good communication skills. Writing is a
part of effective communication. #custserv
2013-06-05 1:50 am MarkOrlan @elizabethtraub the pleasure is mine. You're welcome. #custserv
http://twitter.com/GregOrtbachhttp://twitter.com/elizabethtraubhttp://twitter.com/HollyChessmanhttp://twitter.com/complexifiedhttp://twitter.com/GregOrtbachhttp://twitter.com/SJAbbotthttp://twitter.com/elizabethtraubhttp://twitter.com/CustServGreeterhttp://twitter.com/Pat_Cluetthttp://twitter.com/AlHopper_http://twitter.com/eisconsultinghttp://twitter.com/MarkOrlanhttp://twitter.com/ABHurethttp://twitter.com/elizabethtraubhttp://twitter.com/imacswebhttp://twitter.com/AlHopper_http://twitter.com/MarkOrlanhttp://twitter.com/JamesMSamahttp://twitter.com/mike_nuneshttp://twitter.com/CustServGreeterhttp://twitter.com/Pat_Cluetthttp://twitter.com/InSourcegrouphttp://twitter.com/AlHopper_http://twitter.com/eisconsultinghttp://twitter.com/MarkOrlanhttp://twitter.com/MarkOrlanhttp://twitter.com/eisconsultinghttp://twitter.com/AlHopper_http://twitter.com/InSourcegrouphttp://twitter.com/Pat_Cluetthttp://twitter.com/CustServGreeterhttp://twitter.com/mike_nuneshttp://twitter.com/JamesMSamahttp://twitter.com/MarkOrlanhttp://twitter.com/AlHopper_http://twitter.com/imacswebhttp://twitter.com/elizabethtraubhttp://twitter.com/ABHurethttp://twitter.com/MarkOrlanhttp://twitter.com/eisconsultinghttp://twitter.com/AlHopper_http://twitter.com/Pat_Cluetthttp://twitter.com/CustServGreeterhttp://twitter.com/elizabethtraubhttp://twitter.com/SJAbbotthttp://twitter.com/GregOrtbachhttp://twitter.com/complexifiedhttp://twitter.com/HollyChessmanhttp://twitter.com/elizabethtraubhttp://twitter.com/GregOrtbach7/28/2019 How Can CSRs Show understanding for Customers; Regardless of Service Channel?
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2013-06-05 1:50 am ABHuret @HollyChessman @eric_andersen x1,000!! Nothing worse than
email spinning out of control. Not sure if people are lazy or ignorant.
#CustServ
2013-06-05 1:50 am CustServGreeter Ping! RT @eisconsulting: Cust svc reps should have good
communication skills. Writing is a part of effective communication.
#custserv
2013-06-05 1:51 am SJAbbott A8 Grammar should be consistent with the brand and relationship; it's
part of the culture. #custserv
2013-06-05 1:51 am AlHopper_ G'nite sir! #custserv RT @Toby_Metcalf: @AlHopper_ cheers &goodnight
2013-06-05 1:51 am zacharyjeans RT @AlHopper_: G'nite sir! #custserv RT @Toby_Metcalf:
@AlHopper_ cheers & goodnight
2013-06-05 1:51 am CustServGreeter >> RT @SJAbbott: A8 Grammar should be consistent with the brand
and relationship; it's part of the culture. #custserv
2013-06-05 1:51 am elizabethtraub @jamesmsama Your so write. #custserv
2013-06-05 1:51 am AdibaNelson Hey hey...barely made it! #custserv
2013-06-05 1:51 am MarkOrlan Alignment...good! RT @SJAbbott: A8 Grammar should be consistent
with the brand and relationship; it's part of the culture. #custserv
2013-06-05 1:51 am BH_Social A8 biggest prob #custserv depts iincur is putting best convo person in
#social. can muddy engagement by not being quality writer2013-06-05 1:51 am imacsweb @CustServGreeter A8: without question. Dissemination
http://t.co/AXrJ2t4FWl & responses are critical. Listening trumps
though... #custserv
2013-06-05 1:51 am AlHopper_ Hi and welcome! Grab a seat and hold on! RT @AdibaNelson: Hey
hey...barely made it! #custserv
2013-06-05 1:51 am SJAbbott Love it. RT @elizabethtraub: @jamesmsama Your so write. #custserv
2013-06-05 1:51 am eisconsulting Writing skills are fundamental. Proper grammar, correct spelling, etc.
are nonnegotiable. Otherwise the brand is compromised. #custserv
2013-06-05 1:52 am elizabethtraub @jamesmsama I could not resist that last tweet. It's the water and ice
making me edgy. #custserv
2013-06-05 1:52 am socksinthedisco I'm doing a driveby wave hello to #custserv2013-06-05 1:52 am scifrei2 @CustServGreeter @SJAbbott Absolutely!! #custserv
2013-06-05 1:52 am JamesMSama Thanks, now my eye is twitching. RT @elizabethtraub
@jamesmsama Your so write. #custserv
2013-06-05 1:52 am CustServGreeter @socksinthedisco Hi, Amanda! #custserv\\u00a0
2013-06-05 1:52 am AlHopper_ I can haz l33t skillz in #custserv as riter?
2013-06-05 1:52 am ABHuret @AlHopper_ @MarshaCollier @CustServGreeter @curtbuthman
Only responding in context to your last tweet ... lol! ; #CustServ
2013-06-05 1:52 am VickieMacFadden Amazed at responses I've received that my 5th grade English/spelling
teacher would have used every red pen she had! #custserv
2013-06-05 1:52 am richirvine @AnnaGConnell Chucking in the odd pic of a clogged artery would
give it more edge #smeg #freeadvice #edge #custserv2013-06-05 1:53 am BH_Social Apologize for not engaging more with ppls responses on #custserv
but playing off of @AlHopper_ 's reporting of Qs. Not disinterested!
2013-06-05 1:53 am elizabethtraub Hola Adiba never to late to weigh in on important business around
this boardroom. RT @adibanelson: Hey hey...barely made it!
#custserv
2013-06-05 1:53 am MarkOrlan You're hired! RT @AlHopper_: I can haz l33t skillz in #custserv as
riter?
2013-06-05 1:53 am AlHopper_ @ABHuret I know. Had to buzz her with it ;0 @MarshaCollier
http://twitter.com/ABHurethttp://twitter.com/CustServGreeterhttp://twitter.com/SJAbbotthttp://twitter.com/AlHopper_http://twitter.com/zacharyjeanshttp://twitter.com/CustServGreeterhttp://twitter.com/elizabethtraubhttp://twitter.com/AdibaNelsonhttp://twitter.com/MarkOrlanhttp://twitter