Post on 27-Jun-2020
Digital Music PlayerNW-E393/E394/E395
Use this manual when you have troubles or when you need to know how to use your WALKMAN®.
The color of Walkman sold in some countries/regions may differ from those shown above.
Getting Started
Basic Operations
Transferring/Deleting Content
Music
Photos
FM Radio
Settings
Announcement
Specifications
Help Guide
How to Use
Troubleshooting
Q&A
How to Use
Troubleshooting
4-579-798-11(1)
Copyright 2016 Sony Corporation
Troubleshooting
List of Topics
Table Of Contents
Help Guide NW-E393/E394/E395 i...................................................................................................
Getting Started 1...............................................................................................................................
Customer Registration Website 18..............................................................................................
Customer registration website 59..........................................................................................
Before Use 19..............................................................................................................................
Before first use 60..................................................................................................................
Walkman instruction manuals 61...........................................................................................
How to use the operating explanations 62.............................................................................
Enjoying Using Your Walkman 20...............................................................................................
3 steps to listening to music 63..............................................................................................
Various ways to enjoy using your Walkman 65.....................................................................
Parts and Controls 21..................................................................................................................
Parts and controls 66.............................................................................................................
Power/Charging 22......................................................................................................................
Turning the power on 68........................................................................................................
Turning the power off 69........................................................................................................
Using the HOLD switch 70.....................................................................................................
Charging the battery 71.........................................................................................................
Extending the battery life 72..................................................................................................
Notes on charging the battery 73...........................................................................................
Initial Settings 23.........................................................................................................................
Selecting the display language 74.........................................................................................
Basic Operations 2............................................................................................................................
Home Menu/Option Menu 24......................................................................................................
Home menu 75......................................................................................................................
How to use the Home menu 76.............................................................................................
How to use the option menu 78.............................................................................................
List of icons displayed in the information area 80..................................................................
Connecting Your Walkman to Your Computer 25.......................................................................
Connecting to a computer 82.................................................................................................
Notes on connecting your Walkman to a computer 83..........................................................
Initializing/Updating 26................................................................................................................
Restarting your Walkman 84.................................................................................................
Resetting to the factory settings 85.......................................................................................
Formatting memory 86...........................................................................................................
Updating the system software of your Walkman 87..............................................................
Displaying your Walkman information 88..............................................................................
Transferring/Deleting Content 3........................................................................................................
TOC-1
Operation Flow for Transferring Content to Your Walkman 27...................................................
Preparing content using a Windows computer 89.................................................................
Preparing content using a Mac computer 90.........................................................................
Installing Media Go 28.................................................................................................................
About Media Go 91................................................................................................................
Installing Media Go 92...........................................................................................................
Installing Content Transfer 29.....................................................................................................
About Content Transfer 93....................................................................................................
Installing Content Transfer 94................................................................................................
Importing Content to the Software 30..........................................................................................
Importing and transferring content from media using Media Go 95.......................................
Importing content on your Windows computer into Media Go 97..........................................
Transferring Content to Your Walkman 31..................................................................................
Transferring content using Media Go 98...............................................................................
Transferring iTunes content using Media Go 99....................................................................
Transferring content using Content Transfer 100..................................................................
Transferring content using Explorer 101................................................................................
Transferring content using the Finder 103.............................................................................
Notes for transferring content such as music from your computer 105.................................
Deleting Content from Your Walkman 32....................................................................................
Deleting content from your Walkman using Media Go 106...................................................
Deleting content from your Walkman using Content Transfer 107........................................
Deleting content from your Walkman using Explorer 108......................................................
Deleting content from your Walkman using the Finder 109...................................................
Operating with Media Go 33........................................................................................................
Deleting content imported to Media Go 110..........................................................................
Music 4..............................................................................................................................................
Playing Music 34.........................................................................................................................
Preparing music 111..............................................................................................................
Playing music 112..................................................................................................................
Browsing the music list screen 113.......................................................................................
Volume operation (Only for countries/areas complying with European
Directives) 114.......................................................................................................................
Browsing the music playback screen 115..............................................................................
Music playback operations 117.............................................................................................
Searching for songs 119........................................................................................................
Playing playlist songs 120.....................................................................................................
Choosing an album from the cover art images 121...............................................................
Deleting Songs 35.......................................................................................................................
Deleting songs 122................................................................................................................
TOC-2
Music Settings 36........................................................................................................................
Shuffle playback 123.............................................................................................................
Repeat playback 124.............................................................................................................
Customizing sound quality settings 125................................................................................
Presetting your equalizer settings 126...................................................................................
Photos 5............................................................................................................................................
Viewing Photos 37.......................................................................................................................
Preparing photos 127............................................................................................................
Viewing photos 128...............................................................................................................
Browsing the photo screen 129.............................................................................................
Operations on the photo screen 130.....................................................................................
Browsing photos using the Slide Show function 131.............................................................
Deleting photos 132...............................................................................................................
Photo Settings 38........................................................................................................................
Changing the photo information display setting 133..............................................................
Playing the Slide Show repeatedly 134.................................................................................
FM Radio 6........................................................................................................................................
Listening to FM Radio 39.............................................................................................................
Listening to FM radio 135......................................................................................................
Browsing the FM radio screen 136........................................................................................
FM radio operations 137........................................................................................................
Presetting broadcast stations automatically 138...................................................................
Presetting broadcast stations manually 139..........................................................................
Deleting preset broadcast stations 140.................................................................................
FM Radio Settings 40..................................................................................................................
Changing the FM radio scan sensitivity 141..........................................................................
Setting monaural/auto for FM radio 142................................................................................
Settings 7...........................................................................................................................................
Music Settings 41........................................................................................................................
Shuffle playback 123.............................................................................................................
Repeat playback 124.............................................................................................................
Customizing sound quality settings 125................................................................................
Presetting your equalizer settings 126...................................................................................
Photo Settings 42........................................................................................................................
Changing the photo information display setting 133..............................................................
Playing the Slide Show repeatedly 134.................................................................................
FM Radio Settings 43..................................................................................................................
Changing the FM radio scan sensitivity 141..........................................................................
Setting monaural/auto for FM radio 142................................................................................
Sleep Timer Settings 44..............................................................................................................
TOC-3
Setting the sleep timer 143....................................................................................................
Common Settings 45...................................................................................................................
Displaying your Walkman information 88..............................................................................
Limiting the volume 144.........................................................................................................
Setting the operation sound 145............................................................................................
Setting the screen off timer 146.............................................................................................
Adjusting the screen brightness 147......................................................................................
Resetting to the factory settings 85.......................................................................................
Formatting memory 86...........................................................................................................
Language Settings 46..................................................................................................................
Selecting the display language 74.........................................................................................
Announcement 8...............................................................................................................................
Precautions 47.............................................................................................................................
Notes on handling your Walkman 148...................................................................................
Notes on headphones 151.....................................................................................................
Notes on the software 152.....................................................................................................
Maintenance of your Walkman 153.......................................................................................
Customer Support Website 48....................................................................................................
Customer support website 154..............................................................................................
Specifications 9.................................................................................................................................
Specifications 49.........................................................................................................................
Specifications 155..................................................................................................................
Battery life 157.......................................................................................................................
Maximum recordable number of songs and time (Approx.) 158............................................
Supported formats 159..........................................................................................................
System requirements 161......................................................................................................
Contents 162.........................................................................................................................
Troubleshooting 10............................................................................................................................
What Can I Do to Solve a Problem? 50.......................................................................................
What can I do to solve a problem? 163.................................................................................
Customer support website 154..............................................................................................
Q&A 11..............................................................................................................................................
Operation 51................................................................................................................................
Your Walkman does not operate or the power does not turn on. 164...................................
Your Walkman does not work properly. 165..........................................................................
Your Walkman power turns off or on automatically. 166.......................................................
You want your Walkman screen to stay on longer before it turns off
automatically. 167..................................................................................................................
A drink (water, coffee, etc.) was spilled on your Walkman, or the
Walkman was washed in the washing machine. 168............................................................
TOC-4
You want to back up the content such as music stored on your Walkman. 169....................
You want to find the product name (model name) of your Walkman. 170.............................
An alarm (beep) is heard and the message [Check the volume level] is
displayed. 171........................................................................................................................
Sound 52.....................................................................................................................................
There is no sound. 172..........................................................................................................
Content such as music suddenly stops during playback. 173...............................................
Noise is generated. 174.........................................................................................................
Volume cannot be turned up, or the volume remains low when the
playback volume is turned up. 175........................................................................................
Sound can only be heard from one side of the headphones. 176.........................................
Sound is interrupted or skips. 177.........................................................................................
The sound effect settings do not seem to have any effect. 178............................................
Power 53.....................................................................................................................................
You cannot charge your Walkman. 179.................................................................................
How long is the life of the built-in rechargeable battery? 180................................................
The rechargeable battery needs to be replaced. 181............................................................
The battery life is short. 182..................................................................................................
How long is the standard battery duration? 183....................................................................
How long does it take to charge the battery? 184.................................................................
Connection to a Computer 54......................................................................................................
The computer does not recognize your Walkman. 185.........................................................
Even if you use "Safely Remove Hardware" on the computer, [Connected
USB. The player cannot be operated.] remains displayed on your
Walkman screen. 186............................................................................................................
You cannot install software to your computer. 187................................................................
The progress bar on the install screen does not proceed while installing
the software. 188...................................................................................................................
Your Walkman is not recognized by Media Go. 189..............................................................
Content such as music cannot be transferred from the computer to your
Walkman. 190........................................................................................................................
Displaying/Playing/Deleting Content 55......................................................................................
You cannot play content such as music transferred to your Walkman. 191..........................
Songs are not played back in the expected order. 192.........................................................
Playback progresses to the next album when repeat playback is set. 193...........................
Songs are only played within a limited range such as within one album. 194.......................
Songs are not displayed in the order they were transferred in. 195......................................
The content such as music is displayed repeatedly. 196......................................................
Thumbnails such as cover art are not displayed. 197...........................................................
þÿ [ %¡ ] i s d i s p l a y e d i n t h e s c r e e n . 198.................................................
TOC-5
[Unknown] is displayed for the album name or artist name. 199...........................................
You cannot delete content such as music using the Walkman functions. 200......................
FM Radio 56................................................................................................................................
You cannot hear FM radio broadcasts. 201...........................................................................
There is a lot of noise in an FM radio broadcast and the sound quality is
poor. 202................................................................................................................................
Other 57.......................................................................................................................................
Your Walkman gets warm. 203..............................................................................................
Message 58.................................................................................................................................
Message list 204....................................................................................................................
How to Use 12...................................................................................................................................
Troubleshooting 16............................................................................................................................
TOC-6
Digital Music PlayerNW-E393/E394/E395
Getting Started
Customer Registration Website
Before Use
Enjoying Using Your Walkman
Parts and Controls
Power/Charging
Initial Settings
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
1
Digital Music PlayerNW-E393/E394/E395
Basic Operations
Home Menu/Option Menu
Connecting Your Walkman to Your Computer
Initializing/Updating
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
2
Digital Music PlayerNW-E393/E394/E395
Transferring/Deleting Content
Operation Flow for Transferring Content to Your Walkman
Installing Media Go
Installing Content Transfer
Importing Content to the Software
Transferring Content to Your Walkman
Deleting Content from Your Walkman
Operating with Media Go
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
3
Digital Music PlayerNW-E393/E394/E395
Music
Playing Music
Deleting Songs
Music Settings
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
4
Digital Music PlayerNW-E393/E394/E395
Photos
Viewing Photos
Photo Settings
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
5
Digital Music PlayerNW-E393/E394/E395
FM Radio
Listening to FM Radio
FM Radio Settings
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
6
Digital Music PlayerNW-E393/E394/E395
Settings
Music Settings
Photo Settings
FM Radio Settings
Sleep Timer Settings
Common Settings
Language Settings
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
7
Digital Music PlayerNW-E393/E394/E395
Announcement
Precautions
Customer Support Website
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
8
Digital Music PlayerNW-E393/E394/E395
Specifications
Specifications
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
9
Digital Music PlayerNW-E393/E394/E395
Troubleshooting
What Can I Do to Solve a Problem?
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
10
Digital Music PlayerNW-E393/E394/E395
Q&A
Operation
Sound
Power
Connection to a Computer
Displaying/Playing/Deleting Content
FM Radio
Other
Message
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
11
Digital Music PlayerNW-E393/E394/E395
How to Use
Getting Started
Customer Registration WebsiteCustomer registration website
Before UseBefore first use
Walkman instruction manuals
How to use the operating explanations
Enjoying Using Your Walkman3 steps to listening to music
Various ways to enjoy using your Walkman
Parts and ControlsParts and controls
Power/ChargingTurning the power on
Turning the power off
Using the HOLD switch
Charging the battery
Extending the battery life
Notes on charging the battery
Initial SettingsSelecting the display language
Basic Operations
Home Menu/Option MenuHome menu
How to use the Home menu
How to use the option menu
List of icons displayed in the information area
Connecting Your Walkman to Your ComputerConnecting to a computer
Notes on connecting your Walkman to a computer
Help Guide
List of Topics
12
Initializing/UpdatingRestarting your Walkman
Resetting to the factory settings
Formatting memory
Updating the system software of your Walkman
Displaying your Walkman information
Transferring/Deleting Content
Operation Flow for Transferring Content to Your WalkmanPreparing content using a Windows computer
Preparing content using a Mac computer
Installing Media GoAbout Media Go
Installing Media Go
Installing Content TransferAbout Content Transfer
Installing Content Transfer
Importing Content to the SoftwareImporting and transferring content from media using Media Go
Importing content on your Windows computer into Media Go
Transferring Content to Your WalkmanTransferring content using Media Go
Transferring iTunes content using Media Go
Transferring content using Content Transfer
Transferring content using Explorer
Transferring content using the Finder
Notes for transferring content such as music from your computer
Deleting Content from Your WalkmanDeleting content from your Walkman using Media Go
Deleting content from your Walkman using Content Transfer
Deleting content from your Walkman using Explorer
Deleting content from your Walkman using the Finder
Operating with Media GoDeleting content imported to Media Go
Music
Playing MusicPreparing music
Playing music
Browsing the music list screen
Volume operation (Only for countries/areas complying with European Directives)
13
Browsing the music playback screen
Music playback operations
Searching for songs
Playing playlist songs
Choosing an album from the cover art images
Deleting SongsDeleting songs
Music SettingsShuffle playback
Repeat playback
Customizing sound quality settings
Presetting your equalizer settings
Photos
Viewing PhotosPreparing photos
Viewing photos
Browsing the photo screen
Operations on the photo screen
Browsing photos using the Slide Show function
Deleting photos
Photo SettingsChanging the photo information display setting
Playing the Slide Show repeatedly
FM Radio
Listening to FM RadioListening to FM radio
Browsing the FM radio screen
FM radio operations
Presetting broadcast stations automatically
Presetting broadcast stations manually
Deleting preset broadcast stations
FM Radio SettingsChanging the FM radio scan sensitivity
Setting monaural/auto for FM radio
Settings
Music SettingsShuffle playback
Repeat playback
14
Customizing sound quality settings
Presetting your equalizer settings
Photo SettingsChanging the photo information display setting
Playing the Slide Show repeatedly
FM Radio SettingsChanging the FM radio scan sensitivity
Setting monaural/auto for FM radio
Sleep Timer SettingsSetting the sleep timer
Common SettingsDisplaying your Walkman information
Limiting the volume
Setting the operation sound
Setting the screen off timer
Adjusting the screen brightness
Resetting to the factory settings
Formatting memory
Language SettingsSelecting the display language
Announcement
PrecautionsNotes on handling your Walkman
Notes on headphones
Notes on the software
Maintenance of your Walkman
Customer Support WebsiteCustomer support website
Specifications
SpecificationsSpecifications
Battery life
Maximum recordable number of songs and time (Approx.)
Supported formats
System requirements
Contents
4-579-798-11(1)
15
Digital Music PlayerNW-E393/E394/E395
Troubleshooting
Troubleshooting
What Can I Do to Solve a Problem?What can I do to solve a problem?
Customer support website
Q&A
OperationYour Walkman does not operate or the power does not turn on.
Your Walkman does not work properly.
Your Walkman power turns off or on automatically.
You want your Walkman screen to stay on longer before it turns off automatically.
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the washing machine.
You want to back up the content such as music stored on your Walkman.
You want to find the product name (model name) of your Walkman.
An alarm (beep) is heard and the message [Check the volume level] is displayed.
SoundThere is no sound.
Content such as music suddenly stops during playback.
Noise is generated.
Volume cannot be turned up, or the volume remains low when the playback volume is turned up.
Sound can only be heard from one side of the headphones.
Sound is interrupted or skips.
The sound effect settings do not seem to have any effect.
PowerYou cannot charge your Walkman.
How long is the life of the built-in rechargeable battery?
The rechargeable battery needs to be replaced.
The battery life is short.
How long is the standard battery duration?
How long does it take to charge the battery?
Connection to a ComputerThe computer does not recognize your Walkman.
Help Guide
List of Topics
16
Even if you use "Safely Remove Hardware" on the computer, [Connected USB. The player cannot be operated.] remainsdisplayed on your Walkman screen.
You cannot install software to your computer.
The progress bar on the install screen does not proceed while installing the software.
Your Walkman is not recognized by Media Go.
Content such as music cannot be transferred from the computer to your Walkman.
Displaying/Playing/Deleting ContentYou cannot play content such as music transferred to your Walkman.
Songs are not played back in the expected order.
Content such as music suddenly stops during playback.
Playback progresses to the next album when repeat playback is set.
Songs are only played within a limited range such as within one album.
Songs are not displayed in the order they were transferred in.
The content such as music is displayed repeatedly.
Thumbnails such as cover art are not displayed.
[ □ ] is displayed in the screen.
[Unknown] is displayed for the album name or artist name.
You cannot delete content such as music using the Walkman functions.
FM RadioYou cannot hear FM radio broadcasts.
There is a lot of noise in an FM radio broadcast and the sound quality is poor.
OtherYour Walkman gets warm.
MessageMessage list
4-579-798-11(1)
Copyright 2016 Sony Corporation
17
Digital Music PlayerNW-E393/E394/E395
Customer Registration Website
Customer registration websiteView information on websites where you can register your Walkman.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
18
Digital Music PlayerNW-E393/E394/E395
Before Use
Before first useBe sure to read this manual before you use your Walkman for the first time.
Walkman instruction manualsThere are a wide variety of instruction manuals available in addition to this Help Guide.
How to use the operating explanationsThis section explains how the operating explanations are written in this Help Guide.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
19
Digital Music PlayerNW-E393/E394/E395
Enjoying Using Your Walkman
3 steps to listening to musicThis section explains how you can start enjoying using your Walkman after purchase in three simple steps.
Various ways to enjoy using your WalkmanYour Walkman can do more than simply play back music. Get to know more about various ways you can enjoy using theWalkman.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
20
Digital Music PlayerNW-E393/E394/E395
Parts and Controls
Parts and controlsThis section introduces the functions of buttons, jacks, and other parts of your Walkman.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
21
Digital Music PlayerNW-E393/E394/E395
Power/Charging
Turning the power onTurn on the power to start your Walkman.
Turning the power offTurn off the power when not using your Walkman.
Using the HOLD switchYou can use the HOLD switch to prevent the buttons from being pressed and operated accidentally.
Charging the batteryCharge your Walkman by connecting it to a computer.
Extending the battery lifeThis section introduces various ways to reduce battery consumption such as frequently turning the power off and changingvarious settings.
Notes on charging the batteryThis section contains various notes about charging your Walkman.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
22
Digital Music PlayerNW-E393/E394/E395
Initial Settings
Selecting the display languageThis section explains how to set the language for menus and messages.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
23
Digital Music PlayerNW-E393/E394/E395
Home Menu/Option Menu
Home menuView the list of items in the Home menu.
How to use the Home menuThis section explains the basic operations of the Home menu, which is the starting point of each function.
How to use the option menuDisplay the option menu to change the settings of each function.
List of icons displayed in the information areaA list of the icons displayed on your Walkman is shown.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
24
Digital Music PlayerNW-E393/E394/E395
Connecting Your Walkman to Your Computer
Connecting to a computerConnect your Walkman to a computer via USB to charge the Walkman or transfer data.
Notes on connecting your Walkman to a computerThis section contains notes on connecting your Walkman to a computer.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
25
Digital Music PlayerNW-E393/E394/E395
Initializing/Updating
Restarting your WalkmanRestart your Walkman if operations become unstable.
Resetting to the factory settingsReset your Walkman to the default settings.
Formatting memoryInitialize your Walkman by formatting the memory.
Updating the system software of your WalkmanAdd new features to your Walkman by installing the latest system software.
Displaying your Walkman informationDisplay information on your Walkman, such as the model name and system software version.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
26
Digital Music PlayerNW-E393/E394/E395
Operation Flow for Transferring Content to Your Walkman
Preparing content using a Windows computerInstalling the latest version of Media Go, available on the Internet, enables you to import CDs, download and manage contentfrom online music services, and transfer them to the Walkman.
Preparing content using a Mac computerInstalling the latest version of Content Transfer, available on the Internet, enables you to transfer content to the Walkman.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
27
Digital Music PlayerNW-E393/E394/E395
Installing Media Go
About Media GoMedia Go is software that allows you to import various content to your Windows computer, manage the content and transfer itto your Walkman.
Installing Media GoConnect your Walkman to your Windows computer and install Media Go.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
28
Digital Music PlayerNW-E393/E394/E395
Installing Content Transfer
About Content TransferContent Transfer is software that allows you to transfer content managed with iTunes or the Finder to your Walkman.
Installing Content TransferConnect your Walkman to your Mac computer and install Content Transfer.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
29
Digital Music PlayerNW-E393/E394/E395
Importing Content to the Software
Importing and transferring content from media using Media GoThis section explains how to import and transfer music from CDs using Media Go.
Importing content on your Windows computer into Media GoYou can organize a wide range of content such as music that you have already imported to your Windows computer usingother software together using Media Go.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
30
Digital Music PlayerNW-E393/E394/E395
Transferring Content to Your Walkman
Transferring content using Media GoUse Media Go to transfer content or playlists that are also managed on your computer to your Walkman.
Transferring iTunes content using Media GoUse Media Go to transfer content on your computer or managed with iTunes to your Walkman.
Transferring content using Content TransferUse Content Transfer to transfer content or playlists on your Mac computer or managed with iTunes to your Walkman.
Transferring content using ExplorerUse drag-and-drop in Windows Explorer to directly transfer content to your Walkman.
Transferring content using the FinderUse drag-and-drop in the Finder to directly transfer content to your Walkman.
Notes for transferring content such as music from your computerWhen transferring files and folders to your Walkman by drag-and-drop, you need to make sure that the default folder namesremain unchanged and the hierarchy is correct.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
31
Digital Music PlayerNW-E393/E394/E395
Deleting Content from Your Walkman
Deleting content from your Walkman using Media GoUse Media Go to delete content stored on your Walkman.
Deleting content from your Walkman using Content TransferUse Content Transfer to delete content stored on your Walkman.
Deleting content from your Walkman using ExplorerUse Windows Explorer to delete content stored on your Walkman.
Deleting content from your Walkman using the FinderUse the Finder to delete content stored on your Walkman.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
32
Digital Music PlayerNW-E393/E394/E395
Operating with Media Go
Deleting content imported to Media GoUse Media Go to delete content imported to Media Go.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
33
Digital Music PlayerNW-E393/E394/E395
Playing Music
Preparing musicYou need to transfer music from your computer to your Walkman in order to listen to music on the Walkman.
Playing musicPlay music that you transferred from your computer to your Walkman.
Browsing the music list screenView the song list or album list screen.
Volume operation (Only for countries/areas complying with European Directives)An alarm (beep) and a warning [Check the volume level] are meant to protect your ears when you turn the volume up to a levelthat is harmful for your ears for the first time.
Browsing the music playback screenThis section explains how to browse the information on the music playback screen.
Music playback operationsUse various operations on the music playback screen.
Searching for songsYou can quickly search a song by artist, genre, etc.
Playing playlist songsPlaylists (lists of songs to play) created using Media Go can be transferred and played on your Walkman.
Choosing an album from the cover art imagesYou can choose an album from the cover art images in the music playback screen by registering jacket photos using MediaGo.
4-579-798-11(1)
Help Guide
How to Use
34
Digital Music PlayerNW-E393/E394/E395
Deleting Songs
Deleting songsDelete songs transferred to your Walkman.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
35
Digital Music PlayerNW-E393/E394/E395
Music Settings
Shuffle playbackPlay songs in the playback range in random order.
Repeat playbackPlay songs within a playback range repeatedly.
Customizing sound quality settingsYou can use various functions to set the desired sound quality.
Presetting your equalizer settingsYou can preset the value of the 5 band equalizer as a custom setting.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
36
Digital Music PlayerNW-E393/E394/E395
Viewing Photos
Preparing photosYou need to transfer photos onto your Walkman from your computer in order to view them on the Walkman.
Viewing photosYou can view photos that you have transferred onto your Walkman.
Browsing the photo screenThis section explains how to view the information displayed on the photo screen.
Operations on the photo screenYou can display the next/previous photo and consecutively display photos in the photo screen.
Browsing photos using the Slide Show functionYou can watch series of photos stored in your Walkman using the Slide Show function.
Deleting photosTo delete photos from your Walkman, use the software on your computer that you used to transfer the photos.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
37
Digital Music PlayerNW-E393/E394/E395
Photo Settings
Changing the photo information display settingYou can set your Walkman to display or not display photo information while playing back photos.
Playing the Slide Show repeatedlyYou can repeatedly play the Slide Show.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
38
Digital Music PlayerNW-E393/E394/E395
Listening to FM Radio
Listening to FM radioListen to FM radio on your Walkman.
Browsing the FM radio screenThis section explains how to browse the information on the FM radio screen.
FM radio operationsSelect the desired frequency or preset number on the FM radio screen.
Presetting broadcast stations automaticallyYou can search for and automatically preset up to 30 receivable FM broadcast stations in your area.
Presetting broadcast stations manuallyYou can manually preset receivable FM broadcast stations.
Deleting preset broadcast stationsYou can delete preset FM broadcast stations.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
39
Digital Music PlayerNW-E393/E394/E395
FM Radio Settings
Changing the FM radio scan sensitivityYou can change the scan sensitivity if the FM radio reception sensitivity is too strong, causing many unwanted broadcaststations to be received.
Setting monaural/auto for FM radioYou can change this setting if noise occurs during FM reception.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
40
Digital Music PlayerNW-E393/E394/E395
Music Settings
Shuffle playbackPlay songs in the playback range in random order.
Repeat playbackPlay songs within a playback range repeatedly.
Customizing sound quality settingsYou can use various functions to set the desired sound quality.
Presetting your equalizer settingsYou can preset the value of the 5 band equalizer as a custom setting.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
41
Digital Music PlayerNW-E393/E394/E395
Photo Settings
Changing the photo information display settingYou can set your Walkman to display or not display photo information while playing back photos.
Playing the Slide Show repeatedlyYou can repeatedly play the Slide Show.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
42
Digital Music PlayerNW-E393/E394/E395
FM Radio Settings
Changing the FM radio scan sensitivityYou can change the scan sensitivity if the FM radio reception sensitivity is too strong, causing many unwanted broadcaststations to be received.
Setting monaural/auto for FM radioYou can change this setting if noise occurs during FM reception.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
43
Digital Music PlayerNW-E393/E394/E395
Sleep Timer Settings
Setting the sleep timerYou can change the set time of the sleep timer. Your Walkman power switches off automatically at the set time.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
44
Digital Music PlayerNW-E393/E394/E395
Common Settings
Displaying your Walkman informationDisplay information on your Walkman, such as the model name and system software version.
Limiting the volumeYou can use AVLS (Automatic Volume Limiter System) to limit the maximum volume.
Setting the operation soundYou can change the operation sounds of your Walkman.
Setting the screen off timerYou can set the time after which the screen is turned off when there are no operations. You can preserve battery power bysetting this to a shorter time.
Adjusting the screen brightnessYou can set the screen brightness to one of five levels. You can preserve battery power by setting this to a lower level.
Resetting to the factory settingsReset your Walkman to the default settings.
Formatting memoryInitialize your Walkman by formatting the memory.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
45
Digital Music PlayerNW-E393/E394/E395
Language Settings
Selecting the display languageThis section explains how to set the language for menus and messages.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
46
Digital Music PlayerNW-E393/E394/E395
Precautions
Notes on handling your WalkmanImportant information for using your Walkman is explained.
Notes on headphonesImportant notes for the headphones are explained.
Notes on the softwareImportant notes for the software are explained.
Maintenance of your WalkmanImportant notes for cleaning your Walkman are explained.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
47
Digital Music PlayerNW-E393/E394/E395
Customer Support Website
Customer support websiteVisit the customer support website if you have any questions or issues with your Walkman.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
48
Digital Music PlayerNW-E393/E394/E395
Specifications
SpecificationsDetails on the Walkman specifications (size, weight, and memory size, etc.) are shown.
Battery lifeThe estimated battery usage hours based on typical usage conditions and settings are explained.
Maximum recordable number of songs and time (Approx.)The maximum recordable number of songs and time are explained.
Supported formatsThe file formats that are supported by your Walkman are explained.
System requirementsDetails on the system requirements needed to use your Walkman (the operating system version and memory size, etc.) areshown.
ContentsA list of the supplied items with your Walkman is shown.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
49
Digital Music PlayerNW-E393/E394/E395
What Can I Do to Solve a Problem?
What can I do to solve a problem?This section contains solutions for when your Walkman does not function as expected or if a problem occurs during operation.
Customer support websiteVisit the customer support website if you have any questions or issues with your Walkman.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
50
Digital Music PlayerNW-E393/E394/E395
Operation
Your Walkman does not operate or the power does not turn on.
Your Walkman does not work properly.
Your Walkman power turns off or on automatically.
You want your Walkman screen to stay on longer before it turns off automatically.
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the washing machine.
You want to back up the content such as music stored on your Walkman.
You want to find the product name (model name) of your Walkman.
An alarm (beep) is heard and the message [Check the volume level] is displayed.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
51
Digital Music PlayerNW-E393/E394/E395
Sound
There is no sound.
Content such as music suddenly stops during playback.
Noise is generated.
Volume cannot be turned up, or the volume remains low when the playback volume is turned up.
Sound can only be heard from one side of the headphones.
Sound is interrupted or skips.
The sound effect settings do not seem to have any effect.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
52
Digital Music PlayerNW-E393/E394/E395
Power
You cannot charge your Walkman.
How long is the life of the built-in rechargeable battery?
The rechargeable battery needs to be replaced.
The battery life is short.
How long is the standard battery duration?
How long does it take to charge the battery?
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
53
Digital Music PlayerNW-E393/E394/E395
Connection to a Computer
The computer does not recognize your Walkman.
Even if you use "Safely Remove Hardware" on the computer, [Connected USB. The player cannot beoperated.] remains displayed on your Walkman screen.
You cannot install software to your computer.
The progress bar on the install screen does not proceed while installing the software.
Your Walkman is not recognized by Media Go.
Content such as music cannot be transferred from the computer to your Walkman.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
54
Digital Music PlayerNW-E393/E394/E395
Displaying/Playing/Deleting Content
You cannot play content such as music transferred to your Walkman.
Songs are not played back in the expected order.
Content such as music suddenly stops during playback.
Playback progresses to the next album when repeat playback is set.
Songs are only played within a limited range such as within one album.
Songs are not displayed in the order they were transferred in.
The content such as music is displayed repeatedly.
Thumbnails such as cover art are not displayed.
[ □ ] is displayed in the screen.
[Unknown] is displayed for the album name or artist name.
You cannot delete content such as music using the Walkman functions.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
55
Digital Music PlayerNW-E393/E394/E395
FM Radio
You cannot hear FM radio broadcasts.
There is a lot of noise in an FM radio broadcast and the sound quality is poor.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
56
Digital Music PlayerNW-E393/E394/E395
Other
Your Walkman gets warm.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
57
Digital Music PlayerNW-E393/E394/E395
Message
Message listThis section explains messages and their causes and solutions.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
58
Digital Music PlayerNW-E393/E394/E395
Customer registration website
We recommend that you register your Walkman so we can provide better customer support. Visit one of the followingwebsites to register the Walkman.
For customers in the USA:http://www.sony.com/walkmanreg/
For customers in Canada:
Englishhttp://www.Sony.ca/Registration
Frenchhttp://www.Sony.ca/Enregistrement
For customers in Latin America:http://www.sony-latin.com/registration
For customers in Europe:www.sony.eu/mysony
For customers in Asia/Oceania/Middle East/Africa:
English/Korean/Traditional Chinesehttp://www.sony-asia.com/dmpwalkman/register/
Simplified Chinesehttps://www.sonystyle.com.cn/b2c_sony/b2c/productRegister.do
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
59
Digital Music PlayerNW-E393/E394/E395
Before first use
Thank you for purchasing this Walkman.
This “Help Guide” explains how to transfer content to your Walkman, and how to use the various functions. Browse this“Help Guide” for necessary information.
The printed manuals (supplied), such as “Instruction Manual,” also contain important information for you. For informationabout the customer support website, see “Customer support website.”
For information on laws, regulations and trademark rights, refer to “Important Information” contained in the suppliedsoftware. To read it, install the supplied software on your computer.
All other trademarks and registered trademarks are trademarks or registered trademarks of their respective holders. Inthis manual, TM and ® marks are not specified.
About model names mentioned in this “Help Guide”Depending on the country/region in which you have purchased your Walkman, some models may not be available.
Computer system requirements when connecting your WalkmanSee “System requirements” for details on computer system requirements.
Battery chargingThe battery might be low when you use your Walkman for the first time. Charge the battery before using the Walkman.
About images used in this “Help Guide”The screens and illustrations shown are for reference only and may differ from the actual product or screen.
Design and specifications are subject to change without notice.
Related Topic
System requirements
Customer support website
Charging the battery
Walkman instruction manuals
Notes on handling your Walkman
Help Guide
How to Use
60
Digital Music PlayerNW-E393/E394/E395
Walkman instruction manuals
The operations of this Walkman are explained in the following instruction manuals.
(Startup Guide) (paper)Describes the operation flow from turning your Walkman on to listening to music.
Instruction Manual (paper)Describes the notes on use, compliance and other information.
Help GuideYou are currently viewing the Help Guide. This contains information such as explanations of Walkman operations andsoftware.
Important InformationContains information on trademark rights, laws, and regulations. You can read it by installing the software (supplied) onyour computer.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
61
Digital Music PlayerNW-E393/E394/E395
How to use the operating explanations
This Help Guide shows icons on your Walkman as follows: [Music], [Settings]. Items such as menus on thescreen are shown as follows: [Album], [Play Mode].
Press the button ( ) to select items. Press the button ( ) to confirm.
Home menu
Press and hold the button ( ) to display the Home menu.
Note
Except for some special cases, operating explanations assume that you are starting from the Home menu. Operationsmay differ from the explanation in situations such as during playback of music.If a function or setting can be done in more than one way, the simpler method is explained.
Related Topic
Home menu
How to use the Home menu
Help Guide
How to Use
62
Digital Music PlayerNW-E393/E394/E395
3 steps to listening to music
Be sure to charge the battery before you use your Walkman for the first time. You can transfer music while charging thebattery. You can listen to your music as soon as the transfer has completed.
1. Connect your Walkman to a computer.You can charge the battery by connecting your Walkman via a USB connection to a computer that is turned on andrunning.
2. Import music to your computer and transfer the music to your Walkman.For Windows users
Recommended: Install the latest version of Media Go, which is available on the Internet.You can transfer music that you have imported from CDs or downloaded from online music services to yourWalkman.
You can transfer music by drag-and-drop directly from Windows Explorer to your Walkman.
For Mac usersRecommended: Install the latest version of Content Transfer, which is available on the Internet.You can transfer music and playlists that are managed with iTunes to your Walkman by an easy operation.
You can transfer music by drag-and-drop directly from the Finder to your Walkman.
3. Enjoy your music!Connect the headphones, unlock the HOLD function, and turn on your Walkman. Then simply select the music youwant to listen to to start playback!
Related Topic
Charging the battery
Help Guide
How to Use
63
Installing Media Go
Importing and transferring content from media using Media Go
Transferring content using Media Go
Installing Content Transfer
Transferring content using Content Transfer
Transferring content using Explorer
Transferring content using the Finder
Turning the power on
Playing music
4-579-798-11(1)
Copyright 2016 Sony Corporation
64
Digital Music PlayerNW-E393/E394/E395
Various ways to enjoy using your Walkman
Your Walkman can do more than simply play back music. Get to know more about various ways you can enjoy using theWalkman.
Viewing photosYou can enjoy viewing photos stored on your Walkman while you are listening to music.
Listening to FM radioYou can enjoy listening to FM radio on your Walkman.
Related Topic
Viewing photos
Listening to FM radio
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
65
Digital Music PlayerNW-E393/E394/E395
Parts and controls
This section explains the functions of buttons, jacks, and other parts of your Walkman.
1. BACK/HOME buttonPress to go up one list screen level or to return to the previous menu.Press and hold to display the Home menu.
2. 5-way buttonPress the button at the center to start playback, or press the / / / marks to navigate through the on-screen menus of your Walkman.There is a tactile dot on the button to help you operate the buttons without looking.
3. Headphone jackInsert the headphone plug until it clicks into place.Sound will be impaired if the headphones are not connected properly.
4. USB jackConnect the USB cable (supplied) or other accessories that support microUSB (not supplied).
5. Display6. VOL (Volume) +/– button
Press to adjust the volume.There is a tactile dot on the + button to help you operate the buttons without looking.
7. HOLD switchSet the HOLD switch to protect your Walkman against accidental operation during transportation.Slide the HOLD switch in the direction of the arrow ( ) to disable all operation buttons. Slide the HOLD switch tothe opposite position to release the HOLD function.
Help Guide
How to Use
66
8. OPTION/POWER buttonPress to display the option menu.Press and hold to turn your Walkman on. Press and hold again to turn your Walkman off. The screen will go blankand the power will turn off.
9. RESTART buttonPress the RESTART button with a small pin, etc. to restart your Walkman.
10. Strap holeUse to attach a strap (not supplied).
Related Topic
Turning the power on
Turning the power off
Home menu
How to use the Home menu
How to use the option menu
Using the HOLD switch
Restarting your Walkman
4-579-798-11(1)
Copyright 2016 Sony Corporation
67
Digital Music PlayerNW-E393/E394/E395
Turning the power on
Turn on the power to start your Walkman.
1. Press and hold the button ( ).Slide the switch ( ) to unlock the Walkman when you want to operate it.
Hint
If there is no operation, the screen will be turned off. To turn on the screen, press the button ( ).If there is no operation for an extended period, your Walkman will be turned off automatically. When you turn on theWalkman again, it will take a while before the power comes on.
Related Topic
Turning the power off
Using the HOLD switch
Setting the screen off timer
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
68
Digital Music PlayerNW-E393/E394/E395
Turning the power off
Turn off the power when not using your Walkman.
1. Press and hold the button ( ).[POWER OFF] appears.
Hint
If there is no operation for an extended period, your Walkman will be turned off automatically.
Related Topic
Turning the power on
Setting the screen off timer
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
69
Digital Music PlayerNW-E393/E394/E395
Using the HOLD switch
You can use the HOLD switch to prevent the buttons from being pressed and operated accidentally.
1. Slide the switch ( ) in the direction of the arrow.The HOLD function is enabled and all operation buttons are disabled.
Hint
Slide the switch ( ) in the opposite position to release the HOLD function. flashes at the top of the screen if buttons are pressed while the HOLD function is enabled.
Related Topic
Parts and controls
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
70
Digital Music PlayerNW-E393/E394/E395
Charging the battery
Charge your Walkman by connecting it to a computer.
1. Connect your Walkman to a running computer via USB.The battery status icon shows when charging is complete.
2. Disconnect your Walkman from the computer when charging is complete.
Hint
For information about the time to fully charge the battery, see “Specifications.”
Note
When you charge your Walkman when it has not been used for a long period of time or when you use it for the firsttime, your computer may not recognize it. The Walkman should start operating normally again after charging for about10 minutes.You cannot operate your Walkman when it is connected to a computer.
Related Topic
Connecting to a computer
Extending the battery life
Notes on charging the battery
Specifications
Help Guide
How to Use
71
Digital Music PlayerNW-E393/E394/E395
Extending the battery life
You can reduce battery consumption by using your Walkman as follows.For a comparison of battery life based on set effects, default settings and functions, see “Battery life.”
Turn off the power manually.Set a shorter time for [Screen Off Timer].Adjust the screen brightness.Set all sound quality settings to off.
Related Topic
Turning the power off
Setting the screen off timer
Adjusting the screen brightness
Customizing sound quality settings
Battery life
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
72
Digital Music PlayerNW-E393/E394/E395
Notes on charging the battery
The charging time differs depending on the battery usage conditions.If the battery life is reduced to about half of its normal life even if sufficiently charged, it has probably worn out. Pleasecontact your nearest Sony dealer.If you charge your Walkman when it has not been used for a long period of time, your computer may not recognize it,or the Walkman may not respond. Charge the Walkman for about 10 minutes, after which it should start operatingnormally again.When the ambient temperature exceeds the recommended range, is displayed on the screen and charging isforcibly stopped. Charge the battery in an ambient temperature between 5 °C to 35 °C (41 ºF to 95 ºF).The number of times the battery can be recharged from complete discharge is approximately 500 times. This numbermay vary depending on the conditions under which you use your Walkman.To prevent battery deterioration, charge the battery at least once every six months or every year.Charging is not guaranteed with homebuilt or modified computers.Operation with a USB port extended with a USB hub is only guaranteed when a self-powered USB hub that carries anauthorized logo is used.Do not leave your Walkman connected for an extended period of time to a laptop computer that is not connected toan AC power supply. Doing so may discharge the computer’s battery.Do not turn on, restart, wake up from sleep mode, or shut down the computer with your Walkman connected to thecomputer via USB. Doing so may cause the Walkman to malfunction. Disconnect the Walkman from the computerbefore conducting these operations.Your Walkman may become hot while charging. This is not a malfunction.You cannot operate your Walkman when it is connected to a computer.The battery indicator scales are not equal. Refer the battery indicator as a guide.[Do not disconnect.] is displayed when transferring data between your Walkman and the computer. Do not remove theUSB cable when [Do not disconnect.] is displayed. Doing so may result in a loss of the data being transferred anddata on the Walkman.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
73
Digital Music PlayerNW-E393/E394/E395
Selecting the display language
You can select the language for menus and messages.
1. From the Home menu, select [Settings].
2. Select [Language Settings] - desired language setting.
Hint
Select the display language before transferring content.
Related Topic
How to use the Home menu
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
74
Digital Music PlayerNW-E393/E394/E395
Home menu
The following list shows the items in the Home menu.
1. Information area2. [Photos]
View photos transferred to your Walkman.3. [Music]
Listen to songs transferred to your Walkman.4. [Settings]
Set up your Walkman and its functions.5. [FM Radio]
Listen to FM radio broadcasts.6. [Go to song playback screen]
Display the music playback screen.7. [Playlists]
Play songs from playlists transferred using Media Go, etc. to your Walkman.
Related Topic
How to use the Home menu
Listening to FM radio
Viewing photos
Playing music
Help Guide
How to Use
75
Digital Music PlayerNW-E393/E394/E395
How to use the Home menu
The Home menu is the starting point for all applications such as those for searching for songs and changing settings.
1. Press and hold the button ( ) until the Home menu appears.
2. Press the button ( ) to select the desired menu (for example [Music]) and then press the button ( ) to confirm.
3. Press the button ( ) to select the desired function (for example [Album]) and then press the button ( ) to confirm.
4. Press the button ( ) to select the desired content (for example a desired album) and then press the button ( ) toconfirm.
Help Guide
How to Use
76
5. Press the button ( ) to select the desired content (for example a desired song) and then press the button ( ) toconfirm.
Hint
Press the button ( ) to return to the previous screen during an operation.Press and hold the button ( ) to return to the Home menu during an operation.
4-579-798-11(1)
Copyright 2016 Sony Corporation
77
Digital Music PlayerNW-E393/E394/E395
How to use the option menu
Display the option menu by pressing the OPTION/POWER button. The option menu items vary depending on thefunction and allow you to change the settings.
1. Press the button ( ) while your Walkman is playing, for example while in the music playback screen.
2. Press the button ( ) to select the desired menu (for example [Play Mode]) and then press the button ( ) toconfirm.
3. Press the button ( ) to select the desired menu (for example [Shuffle]) and then press the button ( ) to confirm.
Help Guide
How to Use
78
Hint
To dismiss the option menu, press the button ( ) while the option menu is displayed.
Related Topic
Playing music
4-579-798-11(1)
Copyright 2016 Sony Corporation
79
Digital Music PlayerNW-E393/E394/E395
List of icons displayed in the information area
The icons vary according to the playback status, setting and screen.
1. Information area
Icons in the information areaPlayback status
(play), (pause), (fast forward), (fast rewind), (find the beginning of the next song), (find thebeginning of the previous (or current) song), etc.
HOLD indication
Remaining battery power
Sleep timer
Music functions available
Help Guide
How to Use
80
Related Topic
Music playback operations
Using the HOLD switch
Setting the sleep timer
Playing music
Limiting the volume
4-579-798-11(1)
Copyright 2016 Sony Corporation
81
Digital Music PlayerNW-E393/E394/E395
Connecting to a computer
Connect your Walkman to a computer via USB to charge the Walkman or transfer data.
1. Connect your Walkman to a running computer via USB.
Note
You cannot operate your Walkman when it is connected to a computer.
Hint
If you are prompted to make a Windows operation, click “Cancel” or “×.”
Related Topic
Notes on connecting your Walkman to a computer
Transferring content using Media Go
Transferring content using Content Transfer
Charging the battery
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
82
Digital Music PlayerNW-E393/E394/E395
Notes on connecting your Walkman to a computer
Your Walkman cannot be operated when connected to a computer.Do not disconnect your Walkman from your computer when transferring data between the Walkman and the computervia USB. Doing so may result in loss of the data being transferred and data on the Walkman.Do not turn on, restart, wake up from sleep mode, or shut down the computer with your Walkman connected to thecomputer via USB. Doing so may cause the Walkman to malfunction. Disconnect the Walkman from the computerbefore conducting those operations.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
83
Digital Music PlayerNW-E393/E394/E395
Restarting your Walkman
Try restarting your Walkman if operations become unstable. Before restarting the Walkman, disconnect the Walkmanfrom your computer and check that no content such as music is being played. Otherwise, the data may be damaged.
1. Press the button ( ) with a pen or a paper clip, etc. to restart your Walkman.
Note
Restarting your Walkman will not delete any data or reset any settings.
Related Topic
Resetting to the factory settings
Formatting memory
Customer support website
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
84
Digital Music PlayerNW-E393/E394/E395
Resetting to the factory settings
Your Walkman can be reset to the default settings. Resetting the Walkman will not delete content such as music.
1. From the Home menu, select [Settings].
2. Select [Common Settings] - [Reset/Format] - [Reset All Settings] - [Yes].
Related Topic
Restarting your Walkman
Formatting memory
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
85
Digital Music PlayerNW-E393/E394/E395
Formatting memory
You can initialize your Walkman by formatting the memory.
1. From the Home menu, select [Settings].
2. Select [Common Settings] - [Reset/Format] - [Format] - [Yes].
3. Follow the on-screen instructions to format the memory.
Note
Be sure not to initialize (format) the memory of your Walkman using a computer. If you have formatted it with acomputer, format it again using the Walkman.Formatting the memory erases all content data (songs, etc., including the sample data installed at the factory, and thesupplied software installer). Be sure to check the data stored in the memory and export any important data to yourcomputer before formatting.
Related Topic
Restarting your Walkman
Resetting to the factory settings
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
86
Digital Music PlayerNW-E393/E394/E395
Updating the system software of your Walkman
You can add new features to your Walkman by installing the latest system software. For details on the latest systemsoftware information and how to install it, visit the customer support website for your area.
1. Download the update program to your computer from the website.
2. Connect your Walkman to your computer and start the update program.
3. Follow the on-screen instructions to update the system software of your Walkman.
Hint
To confirm the version information of your Walkman, select [Settings] - [Common Settings] - [Unit Information].
Related Topic
Customer support website
Connecting to a computer
Displaying your Walkman information
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
87
Digital Music PlayerNW-E393/E394/E395
Displaying your Walkman information
Display information such as model name and system software version.
1. From the Home menu, select [Settings].
2. Select [Common Settings] - [Unit Information].
Related Topic
Updating the system software of your Walkman
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
88
Digital Music PlayerNW-E393/E394/E395
Preparing content using a Windows computer
Installing the latest version of Media Go, available on the Internet, enables you to import CDs, download and managecontent from online music services, and transfer them to the Walkman.
1. Install the latest version of Media Go, available on the Internet, on your Windows computer.
2. Import content to Media Go.You can import content on media or your Windows computer to Media Go.
3. Transfer the content to your Walkman.Transfer the imported content from Media Go to your Walkman.
Hint
You can also transfer content directly from Windows Explorer to your Walkman by drag-and-drop.
Related Topic
About Media Go
Installing Media Go
Importing and transferring content from media using Media Go
Importing content on your Windows computer into Media Go
Transferring content using Media Go
Transferring iTunes content using Media Go
Transferring content using Explorer
Notes for transferring content such as music from your computer
Deleting content from your Walkman using Media Go
Deleting content from your Walkman using Explorer
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
89
Digital Music PlayerNW-E393/E394/E395
Preparing content using a Mac computer
Installing the latest version of Content Transfer, available on the Internet, enables you to transfer content to theWalkman.
1. Install the latest version of Content Transfer, available on the Internet, on your Mac computer.
2. Drag-and-drop the content on your Mac computer to Content Transfer.The content is transferred to your Walkman.
Hint
You can also transfer content directly from iTunes or the Finder to your Walkman by drag-and-drop.
Related Topic
About Content Transfer
Installing Content Transfer
Transferring content using Content Transfer
Transferring content using the Finder
Notes for transferring content such as music from your computer
Deleting content from your Walkman using the Finder
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
90
Digital Music PlayerNW-E393/E394/E395
About Media Go
Media Go is software for your Windows computer that allows you to import various content such as music, photos orvideos to your Windows computer and manage stored content on your Windows computer. You can transfer content thatyou have imported from CDs or downloaded from online music services to your Walkman. If you have already managedcontent such as music with iTunes, etc., you can use Media Go to transfer the content to the Walkman.
Related Topic
Installing Media Go
Importing and transferring content from media using Media Go
Transferring content using Media Go
Transferring iTunes content using Media Go
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
91
Digital Music PlayerNW-E393/E394/E395
Installing Media Go
Install Media Go to your Windows computer.
1. Access the Media Go download website.http://mediago.sony.com/
2. Install Media Go.Confirm the supported operating systems, and then click . Click “Run” to install the software withoutdownloading the installer.
3. Follow the on-screen instructions to install Media Go.When you click “Finish” after installation, Media Go automatically starts.
Hint
The installer is automatically downloaded to the Downloads folder with some web browsers.When your Windows computer is connected to the Internet, the latest version of Media Go is automatically searchedand downloaded. If a message to install the latest version of Media Go appears, click the message and follow the on-screen instructions to install the software.
Note
Depending on the environment, restarting your computer may be required. Follow the on-screen instructions.
Related Topic
About Media Go
Importing and transferring content from media using Media Go
Transferring content using Media Go
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
92
Digital Music PlayerNW-E393/E394/E395
About Content Transfer
Content Transfer is software for your Mac computer that allows you to transfer content such as music managed withiTunes or the Finder to your Walkman easily. You can transfer files, folders, and playlists to the appropriate folder of theWalkman simply by drag-and-drop.
Related Topic
Installing Content Transfer
Transferring content using Content Transfer
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
93
Digital Music PlayerNW-E393/E394/E395
Installing Content Transfer
Install Content Transfer to your Mac computer.
1. Access the installer for Content Transfer for Mac.http://www.sony.net/ct-mac/Confirm “System requirements.”
2. Open the downloaded file.The “ContentTransfer.dmg” file saved automatically to the Downloads folder opens.
3. Start installation.Run "ContentTransfer.pkg" and follow the on-screen instructions to install Content Transfer for Mac. is displayedin the Dock when the installation is completed. Click to start Content Transfer.
Related Topic
System requirements
About Content Transfer
Transferring content using Content Transfer
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
94
Digital Music PlayerNW-E393/E394/E395
Importing and transferring content from media using Media Go
Use Media Go to import and transfer content such as music on your Windows computer. This section explains how toimport and transfer music from CDs. Your computer must be connected to the Internet to obtain CD information such assong names and artist names automatically.
1. Connect your Walkman to your Windows computer via USB.
2. Start Media Go.
3. Insert an audio CD into the CD drive of your Windows computer.
4. Confirm the music content on the audio CD.
5. Transfer the music content on the audio CD to your Walkman.Drag-and-drop the cover art of the desired CD ( ) to “WALKMAN (model name)” ( ).
Hint
For details about how to use Media Go, refer to the help of Media Go.Songs transferred to your Walkman are imported to your computer at the same time.Recommended file formats for ripping CDs are AAC (.mp4) and MP3 (.mp3) for normal sound quality.Media Go obtains the CD information from a database on the Internet. Information on some CDs may not be availablein the database. If information on your CD is missing, you can add it manually after importing the CD. For informationabout adding and editing CD information, refer to the help of Media Go.
Note
Imported content is limited to private use only. Use of content for other purposes requires the permission of thecopyright holders.
Help Guide
How to Use
95
Commercial DVDs and Blu-ray discs cannot be imported into Media Go.
Related Topic
Installing Media Go
Transferring content using Media Go
4-579-798-11(1)
Copyright 2016 Sony Corporation
96
Digital Music PlayerNW-E393/E394/E395
Importing content on your Windows computer into Media Go
Import content such as music imported to your Windows computer into Media Go.
1. Start Media Go.
2. Select the type of content you want to import from “Library.”
3. Drag-and-drop the content into the Content List area.
Hint
You can also import data organized by programs such as iTunes by selecting “File” - “Add/Remove Media fromLibrary” in Media Go. For details, refer to the help of Media Go.
Related Topic
Transferring content using Media Go
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
97
Digital Music PlayerNW-E393/E394/E395
Transferring content using Media Go
Transfer content such as music or playlists managed with Media Go on your computer to your Walkman. Content withcopyright protection cannot be transferred.
1. Connect your Walkman to a running computer via USB, and then start Media Go.
2. Select the desired content ( ) on Music Library of Media Go, and drag-and-drop it to your “WALKMAN (modelname)” ( ).Media Go recognizes the type of data by the filename extension and sends it to the appropriate folder of yourWalkman.
Note
Media Go does not support content that uses Windows Media digital rights management technology (“WM-DRM”).Your Walkman will start constructing the database when it is disconnected from the computer. If you want toreconnect your Walkman to the computer, first make sure that it has finished constructing the database. If not, yourWalkman may be damaged.
Related Topic
Connecting to a computer
Importing and transferring content from media using Media Go
Importing content on your Windows computer into Media Go
Deleting content from your Walkman using Media Go
Help Guide
How to Use
98
Digital Music PlayerNW-E393/E394/E395
Transferring iTunes content using Media Go
Media Go supports transfer of data from iTunes to your Walkman. Transfer content such as music managed with iTuneson your computer to the Walkman. Content with copyright protection cannot be transferred.
1. Connect your Walkman to a running computer via USB, and then start Media Go.
2. Start iTunes.
3. Select the desired content from iTunes ( ), and drag-and-drop it to your “Walkman (model name)” ( ).Media Go recognizes the type of data by the filename extension and sends it to the appropriate folder of yourWalkman.
Hint
You can also transfer playlists created with iTunes to your Walkman. Use iTunes to export playlists in m3u file format.Then use Media Go to import the m3u files and transfer the playlists to the Walkman.
Related Topic
Connecting to a computer
Transferring content using Media Go
Deleting content from your Walkman using Media Go
Help Guide
How to Use
99
Digital Music PlayerNW-E393/E394/E395
Transferring content using Content Transfer
Transfer content such as music or playlists on your Mac computer or managed with iTunes to your Walkman. Contentwith copyright protection cannot be transferred.
1. Connect your Walkman to a running computer via USB, and then start Content Transfer.
2. Display the desired content on the Finder or the desired content or playlists on iTunes.
3. Drag-and-drop the content or playlists you want to transfer to Content Transfer.Content is transferred to your Walkman.
Related Topic
Connecting to a computer
Deleting content from your Walkman using Content Transfer
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
100
Digital Music PlayerNW-E393/E394/E395
Transferring content using Explorer
Content such as music can be directly transferred by drag-and-drop using Windows Explorer.
1. Connect your Walkman to a running computer via USB.
2. Open “WALKMAN” using the procedure below that corresponds to your computer.
Windows 7 or earlier: Select “Start” – “Computer,” and then open “WALKMAN.”
Windows 8: Select “Desktop” from the “Start screen” to open “File Explorer.” In the “Computer” list, open “WALKMAN.”
Windows 8.1: Select “Desktop” to open “File Explorer.” In the “This PC” list, open “WALKMAN.”
Windows 10: Select “File Explorer” in the “Start” menu, and then select “WALKMAN” from the left screen.
3. Open the folder to which you want to transfer content.To transfer music files or folders: “MUSIC” folderTo transfer photo files or folders: “PICTURE” or “DCIM” folder
4. Drag-and-drop the desired files or folders ( ) to the applicable folder ( ) in “WALKMAN.”
Note
Drop music files directly into the MUSIC folder. Music files located elsewhere may not be playable.You cannot operate your Walkman when it is connected to a computer.Do not change folder name placed in root memory such as “MUSIC.”Some songs may not be played back on your Walkman due to copyright protection.
Help Guide
How to Use
101
Depending on the language setting of your Walkman, the information of the transferred content may not be displayedcorrectly.
Related Topic
Connecting to a computer
Selecting the display language
Notes for transferring content such as music from your computer
Deleting content from your Walkman using Explorer
4-579-798-11(1)
Copyright 2016 Sony Corporation
102
Digital Music PlayerNW-E393/E394/E395
Transferring content using the Finder
Content such as music can be directly transferred by drag-and-drop using the Finder.
1. Connect your Walkman to a running computer via USB.
2. Select “WALKMAN” in the sidebar of the Finder.
3. Open the folder to which you want to transfer content.To transfer music files or folders: “MUSIC” folderTo transfer photo files or folders: “PICTURE” or “DCIM” folder
4. Drag-and-drop the desired files or folders ( ) to the applicable folder ( ) in “WALKMAN.”
Note
Drop music files directly into the MUSIC folder. Music files located elsewhere may not be playable.You cannot operate your Walkman when it is connected to a computer.Do not change folder name placed in root memory such as “MUSIC.”Some songs may not be played back on your Walkman due to copyright protection.Do not disconnect your Walkman while the data is transferred. Otherwise, data being transferred or stored on theWalkman may be damaged. If the Walkman is disconnected while files are being transferred, unnecessary files maybe left in the Walkman. In this case, transfer usable files back to the computer and format the Walkman.Depending on the language setting of your Walkman, the information of the transferred content may not be displayedcorrectly.
Related Topic
Connecting to a computer
Help Guide
How to Use
103
Selecting the display language
Notes for transferring content such as music from your computer
Formatting memory
Deleting content from your Walkman using the Finder
4-579-798-11(1)
Copyright 2016 Sony Corporation
104
Digital Music PlayerNW-E393/E394/E395
Notes for transferring content such as music from your computer
Drag-and-drop content such as music or folders into the correct folder as shown in the following illustrations. YourWalkman can play back content stored in the 1st to 8th level of each folder.
Note
Do not rename the following default folders.
MUSICPICTURE and DCIM
Otherwise, they will not be recognized by your Walkman anymore.Some songs may not be played back on your Walkman due to copyright protection.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
105
Digital Music PlayerNW-E393/E394/E395
Deleting content from your Walkman using Media Go
You can use Media Go to delete content stored on your Walkman.
1. Connect your Walkman to a running computer via USB.
2. Start Media Go.
3. Double-click “WALKMAN (model name)” and select the type of content you want to delete.The content list is displayed.
4. Select the content you want to delete.
5. Click “Edit” - “Delete.”A window to confirm the deletion of the item is displayed.
6. Click “Yes.”
Related Topic
Connecting to a computer
Transferring content using Media Go
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
106
Digital Music PlayerNW-E393/E394/E395
Deleting content from your Walkman using Content Transfer
You can use Content Transfer to delete content stored on your Walkman.
1. Connect your Walkman to a running computer via USB.
2. Start Content Transfer.
3. Click at the right bottom of the screen.
4. Click the icon of the folder (such as “Music”) that contains the content you want to delete.The content list is displayed.
5. Select the content you want to delete.
6. Click “Delete.”The selected content is deleted.
Related Topic
Connecting to a computer
Transferring content using Content Transfer
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
107
Digital Music PlayerNW-E393/E394/E395
Deleting content from your Walkman using Explorer
Delete content stored on your Walkman using Windows Explorer.
1. Connect your Walkman to a running computer via USB.
2. Open “WALKMAN” using the procedure below that corresponds to your computer.
Windows 7 or earlier: Select “Start” - “Computer,” and open “WALKMAN.”
Windows 8: Select “Desktop” from the “Start screen” to open “File Explorer.” In the “Computer” list, open “WALKMAN.”
Windows 8.1: Select “Desktop” to open “File Explorer.” In the “This PC” list, open “WALKMAN.”
Windows 10: Select “File Explorer” in the “Start” menu, and then select “WALKMAN” from the left screen.
3. Open the folder containing the file(s) you want to delete.To delete a music file or a folder that contains music: “MUSIC” folderTo delete a photo file or a folder that contains photos: “PICTURE” or “DCIM” folder
4. Select the content you want to delete.
5. Delete the content.
Note
Do not change folder name placed in root memory such as “MUSIC.”
Related Topic
Connecting to a computer
Transferring content using Explorer
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
108
Digital Music PlayerNW-E393/E394/E395
Deleting content from your Walkman using the Finder
Delete content stored on your Walkman using the Mac Finder.
1. Connect your Walkman to a running computer via USB.
2. Open a folder under “WALKMAN” from the sidebar of the Finder.
3. Open the folder containing the file(s) you want to delete.To delete a music file or a folder that contains music: “MUSIC” folderTo delete a photo file or a folder that contains photos: “PICTURE” or “DCIM” folder
4. Select the content you want to delete.
5. Delete the content.
Note
Do not change folder name placed in root memory such as “MUSIC.”
Related Topic
Connecting to a computer
Transferring content using the Finder
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
109
Digital Music PlayerNW-E393/E394/E395
Deleting content imported to Media Go
You can delete content imported to Media Go.
1. Start Media Go.
2. Select the type of content you want to delete from “Library.”The content list is displayed.
3. Select the content you want to delete.
4. Click “Edit” - “Delete.”A “Confirm Delete” window is displayed.
5. Select a method to delete the content.
6. Click “OK.”
Related Topic
Deleting content from your Walkman using Media Go
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
110
Digital Music PlayerNW-E393/E394/E395
Preparing music
You need to transfer music from your computer to your Walkman in order to listen to music on the Walkman. Use MediaGo to transfer songs from a CD or your computer to the Walkman. You can also transfer them by drag-and-drop fromWindows Explorer. For a Mac computer, you can use Content Transfer to transfer the songs from iTunes, etc. You canalso transfer them by drag-and-drop from the Mac Finder.
Related Topic
Connecting to a computer
Importing and transferring content from media using Media Go
Importing content on your Windows computer into Media Go
Transferring content using Media Go
Transferring content using Content Transfer
Transferring content using Explorer
Transferring content using the Finder
Notes for transferring content such as music from your computer
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
111
Digital Music PlayerNW-E393/E394/E395
Playing music
Play music transferred to your Walkman.
1. From the Home menu, select [Music].
2. Select the desired search method and items until a song list appears, and then select the desired song.Playback starts and the music playback screen is displayed. To pause playback, press the button ( ).
Note
If there is no operation for an extended period while paused, your Walkman will be turned off automatically. In thiscase, turn on the power before performing step 1 above.Depending on the way of transferring songs to your Walkman, songs might be played in different order from the songorder on your computer. When you specify a song order other than that on your Walkman, edit the playlists with afunction of Media Go or iTunes, and then transfer them to your Walkman.
Related Topic
Preparing music
Music playback operations
Setting the screen off timer
Turning the power on
Searching for songs
Browsing the music list screen
Transferring content using Media Go
Browsing the music playback screen
Help Guide
How to Use
112
Digital Music PlayerNW-E393/E394/E395
Browsing the music list screen
The music list screen displays lists such as the song list and album list.
1. IndexThe index displays a list of song or album names, along with each letter of the alphabet. Navigate the index bypressing the button ( ) to move to the next or previous letters.
Hint
The display format of the album list can be changed so that only the cover art is displayed.
Related Topic
Playing music
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
113
Digital Music PlayerNW-E393/E394/E395
Volume operation (Only for countries/areas complying with European Directives)
An alarm (beep) and a warning [Check the volume level] are meant to protect your ears when you turn the volume up toa level that is harmful for your ears for the first time. You can cancel the alarm and warning by pressing any button.
Note
You can turn up the volume after canceling the alarm and warning.After the initial warning, the alarm and warning repeat every 20 cumulative hours that the volume is set to a level thatis harmful for your ears. When this happens, the volume is turned down automatically.If the volume is set to a level that is harmful for your ears and you turn off your Walkman, the volume is turned downto a level that is safe for your ears automatically.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
114
Digital Music PlayerNW-E393/E394/E395
Browsing the music playback screen
The following items are displayed on the music playback screen.
1. Information area The playback status, remaining battery power, etc. are displayed.
2. Song title/Artist name3. Selected search method4. Elapsed time of current song5. Time line bar6. Music settings icons
[Bass Boost] [Repeat] from the [Play Mode] settings [Shuffle] from the [Play Mode] settings [Shuffle & Repeat] from the [Play Mode] settings [Repeat 1 Song] from the [Play Mode] settings
Note
The elapsed time and the time line bar indications may be unstable and inaccurate when playing variable bit rate(VBR) songs.
Related Topic
Playing music
List of icons displayed in the information area
Music playback operations
Help Guide
How to Use
115
Repeat playback
Shuffle playback
Customizing sound quality settings
Presetting your equalizer settings
4-579-798-11(1)
Copyright 2016 Sony Corporation
116
Digital Music PlayerNW-E393/E394/E395
Music playback operations
The following operations are available on the music playback screen.
To play/pausePress the button ( ).
To fast forward or rewindPress and hold the button ( ).The length of the current song will be displayed in the bottom right area.
To go to the beginning of the next song or go to the beginning of the previous (or current) songPress the button ( ).The current song number/total number of songs will be displayed for several seconds in the bottom right area.
To browse cover art to select an albumPress the button ( ).
To return to the list screenPress the button ( ).
Hint
If there is no operation for an extended period while paused, your Walkman will be turned off automatically.
Related Topic
Playing music
Browsing the music playback screen
Help Guide
How to Use
117
Browsing the music list screen
Shuffle playback
Repeat playback
Setting the screen off timer
4-579-798-11(1)
Copyright 2016 Sony Corporation
118
Digital Music PlayerNW-E393/E394/E395
Searching for songs
You can quickly search a song by artist, genre, etc.
1. On the music playback screen or the list screen, display the option menu and select (Search) - desired searchmethod - desired song.
Hint
The [All Songs], [Album], [Artist] and [Genre] lists are arranged in alphanumeric order. In the [Folder] list, folders aredisplayed in name order first, then files are displayed in name order. Upper and lower case letters are notdistinguished.You can search for songs from [All Songs], [Album], [Artist], [Genre], [Playlists] or [Folder].[Playlists] are created by using software like Media Go. For information on how to create a playlist, refer to the Help ofyour software.
Related Topic
Playing music
How to use the option menu
Music playback operations
Playing playlist songs
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
119
Digital Music PlayerNW-E393/E394/E395
Playing playlist songs
You can transfer and play playlists created by using software like Media Go. For information on how to create a playlist,refer to the Help of your software.
1. From the Home menu, select [Playlists].
2. Select desired playlist - desired song.
Note
Cover art images registered to a playlist are not displayed on your Walkman.
Related Topic
Playing music
Transferring content using Media Go
Transferring content using Content Transfer
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
120
Digital Music PlayerNW-E393/E394/E395
Choosing an album from the cover art images
If you register cover art images to albums using Media Go beforehand, you can choose an album by selecting a coverart image (Album scroll). For details on how to register cover art images to albums, refer to the Help of Media Go.
1. Press the button ( ) in the music playback screen to browse cover art images.
2. Choose the cover art image registered to your desired album, then press the button ( ).
Hint
To return to the music playback screen during this operation, press the button ( ).
Note
Cover art appears only when a cover art image is registered to the album or song.Cover art in some formats may not be displayed on your Walkman.
Related Topic
Playing music
Browsing the music playback screen
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
121
Digital Music PlayerNW-E393/E394/E395
Deleting songs
To delete songs from your Walkman, use the software on your computer that you used to transfer the songs. If you usedWindows Explorer to transfer the songs, use Windows Explorer to delete them. If you used the Finder on a Mac totransfer the songs, use the Finder on a Mac to delete the songs.
Hint
Sample music is pre-installed on your Walkman. If you want to delete it, use the software.
Note
Do not delete or rename the “MUSIC” folder. Otherwise, songs may not be recognized by your Walkman.
Related Topic
Deleting content from your Walkman using Media Go
Deleting content from your Walkman using Content Transfer
Deleting content from your Walkman using Explorer
Deleting content from your Walkman using the Finder
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
122
Digital Music PlayerNW-E393/E394/E395
Shuffle playback
Play songs in the playback range in random order.
1. On the music playback screen, display the option menu and select [Play Mode] - [Shuffle] or [Shuffle & Repeat].
Note
To play all songs on your Walkman in random order, play the songs from [Music] - [All Songs].
Related Topic
Playing music
How to use the option menu
Browsing the music playback screen
Music playback operations
Repeat playback
List of icons displayed in the information area
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
123
Digital Music PlayerNW-E393/E394/E395
Repeat playback
Play songs within a playback range repeatedly.
1. On the music playback screen, display the option menu and select [Play Mode] - desired setting.
Note
To play all songs on your Walkman repeatedly, play the songs from [Music] - [All Songs].
Related Topic
Playing music
How to use the option menu
Browsing the music playback screen
Music playback operations
Shuffle playback
List of icons displayed in the information area
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
124
Digital Music PlayerNW-E393/E394/E395
Customizing sound quality settings
You can use various functions to set the desired sound quality.
1. From the Home menu, select [Settings].
2. Select [Music Settings] - desired function - desired setting.
Bass Boost function
You can increase the level of the bass (low) sound range.
Equalizer function
You can set the sound quality according to the music genre. You can also preset your equalizer settings as a customsetting.
Hint
You can also set some sound quality items from the option menu in the music playback screen.
Note
The [Equalizer] setting is not applied if [Bass Boost] is turned on.
Related Topic
Presetting your equalizer settings
How to use the option menu
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
125
Digital Music PlayerNW-E393/E394/E395
Presetting your equalizer settings
You can preset the value of the 5 band equalizer as a custom setting.
1. In the music playback screen, display the option menu and select [Equalizer] - [Custom].
2. Press the button ( ) to select the frequency range setting, and press the button ( ) to adjust the setting level.
3. Press the button ( ) to confirm.
Related Topic
How to use the option menu
Customizing sound quality settings
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
126
Digital Music PlayerNW-E393/E394/E395
Preparing photos
You need to transfer photo content onto your Walkman from your computer in order to view photos on the Walkman.After importing the photo content you want to display onto your computer, use Media Go to transfer the photos to theWalkman. For a Mac computer, you can use Content Transfer to transfer them. You can also transfer them by drag-and-drop from Windows Explorer or the Mac Finder.
Related Topic
Connecting to a computer
Importing and transferring content from media using Media Go
Importing content on your Windows computer into Media Go
Transferring content using Media Go
Transferring content using Content Transfer
Transferring content using Explorer
Transferring content using the Finder
Notes for transferring content such as music from your computer
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
127
Digital Music PlayerNW-E393/E394/E395
Viewing photos
You can view photos that you have transferred onto your Walkman. The Walkman uses landscape display when viewingphotos.
1. From the Home menu, select [Photos].
2. Select the desired search method, then browse the list until the photo you want to select appears.
3. Select the desired photo.
Hint
Playback of songs continues while searching for photos in the photo screen, photo folder or photo list screen.
Note
If a photo is too large or the data is corrupted, is displayed and the photo cannot be displayed.
Related Topic
Preparing photos
Browsing the photo screen
Operations on the photo screen
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
128
Digital Music PlayerNW-E393/E394/E395
Browsing the photo screen
The following information is shown on the photo screen.
1. Information areaThe Slide Show playback status, repeat status, current photo number, total number of photos, remaining batterypower, etc. are displayed for several seconds.
2. Photo file name3. Shooting date
Hint
These indications disappear after a while. They will appear again with button operations.
Related Topic
Viewing photos
List of icons displayed in the information area
Operations on the photo screen
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
129
Digital Music PlayerNW-E393/E394/E395
Operations on the photo screen
You can use the following operations in the photo screen. Your Walkman uses landscape display when viewing photos.
Display the previous or next photoPress the button ( ).
Scroll through the previous or next photosPress and hold the button ( ).
Return to the list screenPress the button ( ).
Related Topic
Viewing photos
Browsing the photo screen
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
130
Digital Music PlayerNW-E393/E394/E395
Browsing photos using the Slide Show function
You can watch series of photos stored in your Walkman using the Slide Show function.
1. From the Home menu, select [Photos].
2. Select a folder that contains photos you want to view, and then select a photo to start playback.
3. Press the button ( ).All photos in the selected folder will be played.
Hint
You can also start the Slide Show by performing one of the following operations.
Press and hold the button ( ) while a folder is selected. All photos in the selected folder will be played.Select [Begin slide show] from the option menu while a photo list (thumbnail view) is displayed.Press and hold the button ( ) while [All Photos] is selected and a list of folders is displayed. All photos stored in yourWalkman will be played.
To stop the Slide Show, press the button ( ) again.You can also repeatedly play the Slide Show.
Related Topic
Playing the Slide Show repeatedly
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
131
Digital Music PlayerNW-E393/E394/E395
Deleting photos
To delete photos from your Walkman, use the software on your computer that you used to transfer the photos. If youused Windows Explorer to transfer the photos, use Windows Explorer to delete them. If you used the Finder on a Mac totransfer the photos, use the Finder on a Mac to delete them.
Hint
Do not delete or rename the “PICTURE” folder or DCIM folder. Otherwise, photos may not be recognized by yourWalkman.
Related Topic
Deleting content from your Walkman using Media Go
Deleting content from your Walkman using Content Transfer
Deleting content from your Walkman using Explorer
Deleting content from your Walkman using the Finder
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
132
Digital Music PlayerNW-E393/E394/E395
Changing the photo information display setting
You can set your Walkman to display or not display photo information while playing back photos.
1. From the Home menu, select [Settings].
2. Select [Photo Settings] - [Display] - desired setting.On : Photo information is displayed for every photo you view. It automatically disappears after 3 seconds of no useroperation and reappears when you press a button ( ). Off: Photo information is not displayed. It appears when you press a button ( ) but disappears automatically after 3seconds of no user operation.
Related Topic
Viewing photos
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
133
Digital Music PlayerNW-E393/E394/E395
Playing the Slide Show repeatedly
You can repeatedly play the Slide Show.
1. From the Home menu, select [Settings].
2. Select [Photo Settings] - [Slide Show Repeat] - desired setting.
Related Topic
Browsing photos using the Slide Show function
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
134
Digital Music PlayerNW-E393/E394/E395
Listening to FM radio
Listen to FM radio on your Walkman. You cannot listen to FM radio without connecting headphones as the cord of theheadphones works as the antenna. Extend the cord as long as possible.
1. From the Home menu, select [FM Radio].
2. Press the button ( ) to select the desired frequency.To turn off FM radio, press the button ( ).
Note
The sound quality settings are not applied while listening to FM radio.
Related Topic
Browsing the FM radio screen
FM radio operations
Presetting broadcast stations automatically
Presetting broadcast stations manually
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
135
Digital Music PlayerNW-E393/E394/E395
Browsing the FM radio screen
The following items are displayed on the FM radio screen.
1. Frequency2. Preset number
Related Topic
Listening to FM radio
FM radio operations
Presetting broadcast stations automatically
Presetting broadcast stations manually
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
136
Digital Music PlayerNW-E393/E394/E395
FM radio operations
The following operations are available on the FM radio screen. You cannot listen to FM radio without connectingheadphones as the cord of the headphones works as the antenna. Extend the cord as long as possible.
To select the previous or next frequencyPress the button ( ).
To select the previous or next receivable stationPress and hold the button ( ). Searching starts and stops at a receivable broadcast station.
To select the previous or next preset numberPress the button ( ).
Hint
Preset numbers can only be used to select a broadcast station if one or more broadcast stations are saved as preset.Preset the receivable broadcast stations in advance.If the reception sensitivity is too strong and causes many unwanted broadcast stations to be received while searching,change the scan sensitivity setting.
Related Topic
Browsing the FM radio screen
Listening to FM radio
Presetting broadcast stations automatically
Presetting broadcast stations manually
Changing the FM radio scan sensitivity
Setting monaural/auto for FM radio
Help Guide
How to Use
137
Digital Music PlayerNW-E393/E394/E395
Presetting broadcast stations automatically
You can use [Auto Preset] to automatically search for and preset broadcast stations that can be received in your area.
1. In the FM radio screen, display the option menu and select [Auto Preset] - [Yes].Receivable broadcast stations will be preset in order of frequency (low to high).
Hint
If the reception sensitivity is too strong and causes many unwanted broadcast stations to be received while searching,set the scan sensitivity to [Low].You can preset up to 30 stations.
Note
Using [Auto Preset] clears all saved presets.
Related Topic
Listening to FM radio
How to use the option menu
Presetting broadcast stations manually
Deleting preset broadcast stations
Changing the FM radio scan sensitivity
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
138
Digital Music PlayerNW-E393/E394/E395
Presetting broadcast stations manually
You can manually preset receivable broadcast stations.
1. In the FM radio screen, select the frequency you want to save to preset.The preset numbers are rearranged in order of frequency (low to high).
2. Display the option menu and select [Save to Preset].
Hint
You can preset up to 30 stations.
Related Topic
Listening to FM radio
How to use the option menu
Presetting broadcast stations automatically
Deleting preset broadcast stations
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
139
Digital Music PlayerNW-E393/E394/E395
Deleting preset broadcast stations
You can delete preset broadcast stations.
1. On the FM radio screen, select the preset number of the frequency you want to delete from preset.
2. Display the option menu and select [Delete from Preset].
Related Topic
Listening to FM radio
How to use the option menu
Presetting broadcast stations automatically
Presetting broadcast stations manually
FM radio operations
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
140
Digital Music PlayerNW-E393/E394/E395
Changing the FM radio scan sensitivity
Sometimes the reception sensitivity may be too strong when receiving an FM radio broadcast station, causing manyunwanted broadcast stations to be received. In such cases, set the scan sensitivity to low.
1. On the FM radio screen, display the option menu and select [Scan Sensitivity] - desired setting.
Related Topic
Listening to FM radio
Presetting broadcast stations automatically
How to use the option menu
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
141
Digital Music PlayerNW-E393/E394/E395
Setting monaural/auto for FM radio
If noise occurs during FM reception, set [Mono/Auto] to [Mono]. If you set it to [Auto], stereo or monaural is selectedautomatically, depending on reception conditions.
1. In the FM radio screen, display the option menu and select [Mono/Auto] - desired setting.
Related Topic
Listening to FM radio
FM radio operations
How to use the option menu
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
142
Digital Music PlayerNW-E393/E394/E395
Setting the sleep timer
You can change the set time for the sleep timer.
1. From the Home menu, select [Settings].
2. Select [Sleep Timer Settings] - desired setting.After setting the sleep timer, appears in the information area.
Note
The sleep timer will not be activated in the following situations.
While using [Auto Preset] for the FM radioIf the power of your Walkman is turned off before the sleep timer is activatedWhen your Walkman is connected to a computer via USBWhile formatting the memory of your Walkman
Related Topic
Presetting broadcast stations automatically
Turning the power off
Connecting to a computer
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
143
Digital Music PlayerNW-E393/E394/E395
Limiting the volume
You can use AVLS (Automatic Volume Limiter System) to limit the maximum volume. This prevents the volume fromgetting too high and disturbing others, causing discomfort to your ears, or preventing you from hearing sounds aroundyou, and it allows you to listen at a more comfortable volume.
1. From the Home menu, select [Settings].
2. Select [Common Settings] - [AVLS (Volume Limit)] - [On].
Related Topic
Volume operation (Only for countries/areas complying with European Directives)
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
144
Digital Music PlayerNW-E393/E394/E395
Setting the operation sound
You can turn the operation sounds of your Walkman on or off.
1. From the Home menu, select [Settings].
2. Select [Common Settings] - [Beep Settings] - desired setting.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
145
Digital Music PlayerNW-E393/E394/E395
Setting the screen off timer
You can set the time after which the screen is turned off when there are no operations.
1. From the Home menu, select [Settings].
2. Select [Common Settings] - [Screen Off Timer] - desired setting.
Note
The screen does not turn off in the following situations:
While accessing, creating or restoring databasesWhile scanning FM radio broadcast stationsWhile presetting FM radio broadcast stations automaticallyWhile playing back a Slide Show
The screen brightness is lowered while your Walkman is connected to a computer.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
146
Digital Music PlayerNW-E393/E394/E395
Adjusting the screen brightness
You can set the display brightness to one of five levels.
1. From the Home menu, select [Settings].
2. Select [Common Settings] - [Brightness] - desired setting.
Hint
Regardless of the brightness setting, the brightness of the screen may be low while connecting to a computer andcharging.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
147
Digital Music PlayerNW-E393/E394/E395
Notes on handling your Walkman
Warning
Be sure not to short-circuit the terminals of your Walkman with metallic objects.Do not spill water on your Walkman or allow any foreign object to enter it. This may cause fire or electric shock. If thisoccurs, turn off the Walkman immediately, disconnect the Walkman from your computer, and consult your nearestSony dealer or Sony Service Center.Do not place your Walkman in fire.Do not take apart or modify your Walkman. Doing so can result in electric shock. Consult your nearest Sony dealer orSony Service Center for exchange of rechargeable batteries, internal checks, or repair.Do not put any heavy object on top of your Walkman or apply a strong shock to it.This may cause malfunction or damage.
The following descriptions are important for using your Walkman. Be sure to follow the instructions below.
Charging time differs depending on battery usage conditions.If the battery life is reduced to about half of its normal life even if sufficiently charged, it has probably worn out. Pleasecontact your nearest Sony dealer.Do not touch the rechargeable battery with bare hands if it is leaking. Consult your nearest Sony dealer if the batteryhas leaked as battery liquid may remain in your Walkman. If the liquid gets into your eyes, do not rub your eyes asthis may lead to blindness. Wash out your eyes with clean water and consult a doctor.If the liquid gets onto your body or clothes, wash it off immediately. Failure to do so may cause burns or injury.Consult a doctor if you are burned or injured by the liquid from the battery.Heat may build up in your Walkman while charging if it is used for an extended period of time.Note that condensation may form temporarily in cases such as when your Walkman is moved quickly from a low-temperature environment to a high-temperature environment, or used in a room where a heater has just been turnedon. Condensation is a phenomenon where moisture in the air adheres to surfaces such as metal panels and thenchanges to liquid. If condensation forms in the Walkman, leave it turned off until the condensation disappears. If youuse the Walkman with condensation present, a malfunction may result.If you use your Walkman in a cold location, images may appear with black bands around them. This is not amalfunction of the Walkman.If your Walkman causes interference to radio or television reception, turn the Walkman off and move it away from theradio or television.Mild tingling may be felt on your ears in particularly dry air conditions. This is a result of static electricity accumulatedin the body, and it is not a malfunction of your Walkman.This effect can be minimized by wearing clothes made from natural materials.When using a strap (not supplied), be careful to avoid catching it on objects you pass by.Also, be careful not to swing your Walkman by the strap to avoid bumping people.
Help Guide
How to Use
148
Refrain from using your Walkman as is requested by in-flight announcements during takeoff or landing in an aircraft.If you see lightning or hear thunder, take off the headphones immediately and refrain from using your Walkman.If you experience an allergic reaction while using headphones of a Walkman model supplied with headphones, stopusing it immediately and contact a doctor.Never use your Walkman where it will be subjected to extreme light, temperatures, humidity or vibration. For example,never leave the Walkman in a car parked in the sun or in direct sunlight. It may become discolored, distorted ordamaged.
Do not leave your Walkman in a place subject to excessive dust.Do not leave your Walkman on an unstable surface or in an inclined position.When unplugging the headphones from your Walkman, make sure to hold the headphone plug. Pulling by theheadphone cord itself may damage it.Do not apply strong force to the surface of the display. This may cause a distortion in colors or brightness, or it maycause a malfunction of the display.Be sure to follow the precautions below when using your Walkman. Failure to do so may warp the casing or causethe Walkman to malfunction.
Do not sit down with your Walkman in your back pocket.
Do not put your Walkman in a bag with the headphones/earphones cord wrapped around it and subject the bag to strongimpact.
Do not expose your Walkman to water. The Walkman is not waterproof. Be sure to follow the precautions below.
Be careful not to drop your Walkman into a sink or other container filled with water.Do not use your Walkman in humid locations or wet weather such as rain or snow.Do not get your Walkman wet.If you touch your Walkman with wet hands or put the Walkman in a damp article of clothing, the Walkman may get wet,which may cause a malfunction.
Sample data is pre-installed on your Walkman.Sample data is not installed in some countries/regions.If you delete the sample data, you cannot restore it, and we will not supply any replacement data.Sony is not responsible for incomplete recording/downloading or damaged data due to problems with your Walkmanor computer.
149
Notes on storing lithium-ion rechargeable batteriesA lithium-ion rechargeable battery is built into your Walkman. When you store it for a long period of time, be sure tofollow the storage instructions below.
Leaving a charged battery unused for a long period of time causes deterioration of the battery and results in adecrease of battery capacity. The deterioration is more severe when the battery is stored with a full charge, and isaccelerated by prolonged exposure to heat such as when leaving your Walkman in a car while connected to thepower port. Store the Walkman at temperatures below 35 °C (95 ºF). Charging or discharging the battery toapproximately 50 % of capacity before storing is also recommended.The battery deteriorates when left in a depleted condition. Charge the battery to approximately 50 % of capacity atleast once every six to twelve months to prevent deterioration.
4-579-798-11(1)
Copyright 2016 Sony Corporation
150
Digital Music PlayerNW-E393/E394/E395
Notes on headphones
Road safetyAvoid listening with your headphones in situations where hearing must not be impaired.
Preventing hearing damageAvoid using the headphones at a high volume. Hearing experts advise against continuous, loud, and extended play. Ifyou experience a ringing in your ears, reduce the volume or discontinue use.Do not turn the volume up high all at once, especially when using headphones. Turn up the volume gradually to avoidexcessive levels hurting your ears.
Consideration for othersKeep the volume at a moderate level. This will allow you to hear outside sounds and to be considerate to the peoplearound you.
About the in-ear headphonesThe earbuds seal your ears. Therefore, be aware that there is a risk of damage to your ears or eardrums if strongpressure is applied to the earbuds or the earbuds are suddenly removed from your ears. After use, be sure to take theearbuds off your ears gently.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
151
Digital Music PlayerNW-E393/E394/E395
Notes on the software
Copyright laws prohibit reproducing the software or the manual accompanying it, in whole or in part, or renting thesoftware without the permission of the copyright holder.In no event will Sony be liable for any financial damage or loss of profits, including claims made by third parties,arising out of the use of the supplied software.The supplied software cannot be used with equipment other than that to which it is designated.Please note that, due to continued efforts to improve quality, the software specifications may be changed withoutnotice.Operation of your Walkman with software other than that supplied is not covered by the warranty.The explanations in this manual assume that you are familiar with the basic operations of your computer.For details on the use of your computer and operating system, please refer to the respective manuals.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
152
Digital Music PlayerNW-E393/E394/E395
Maintenance of your Walkman
Clean your Walkman with a soft cloth, such as a cleaning cloth for eyeglasses.If the headphone plug is dirty, it may cause noise or sound skipping. To enjoy listening with good sound, wipe theheadphone plug occasionally with a soft dry cloth.Should your Walkman become excessively dirty, clean it with a soft cloth slightly moistened with water or milddetergent solution, being careful not to allow water to get inside the Walkman and headphones.Do not use any type of abrasive pad, scouring powder, or solvent such as alcohol or benzene as doing so maydamage the surface of your Walkman.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
153
Digital Music PlayerNW-E393/E394/E395
Customer support website
If you have any questions or issues with your Walkman, or would like information on compatible items with the Walkman,visit one of the following websites.
For customers in the USA:http://www.sony.com/walkmansupport
For customers in Canada:
Englishhttp://www.sony.ca/ElectronicsSupport/
Frenchhttp://www.sony.ca/ElectronicsSupport/
For customers in Latin America:http://www.sony-latin.com/index.crp
For customers in Europe:http://www.sony.eu/dna/wm/
For customers in Asia/Oceania/Middle East/Africa:
Englishhttp://www.sony-asia.com/support
Koreanhttps://scs.sony.co.kr/scs/handler/ProductSupport
Simplified Chinesehttp://service.sony.com.cn/KB/
Traditional Chinesehttp://service.sony.com.tw/
For customers who purchased the overseas models:http://www.sony.co.jp/overseas/support/
Help Guide
How to Use
154
Digital Music PlayerNW-E393/E394/E395
Specifications
Display
Size/resolution1.77 inch (4.5 cm), QQVGA (128 × 160 Pixels) 65,536 colors
Panel typeTFT color display with white LED-backlight
Interface
USBHi-Speed USB (USB 2.0 compliant)micro USB
HeadphoneStereo mini-jack
FM radio
FM Frequency range87.5 MHz to 108.0 MHz
AntennaHeadphone cord antenna
Output (headphones)
FrequencyFrequency response20 Hz to 20,000 Hz (when playing data file, single signal measurement)
Power SourceBuilt-in Rechargeable lithium-ion BatteryUSB power (from a computer via a USB connector of the player)
Charging TimeUSB-based chargingApprox. 120 minutes
Help Guide
How to Use
155
Operating temperature5 °C to 35 °C (41 ºF to 95 ºF)
Dimensions
w/h/d, projecting parts not included42.4 mm × 92.0 mm × 9.1 mm (1 11/16 inches × 3 5/8 inches × 3/8 inches)
w/h/d43.2 mm × 92.3 mm × 9.6 mm (1 3/4 inches × 3 3/4 inches × 13/32 inches)
MassApprox. 39 g (1.4 oz)
Capacity (User available capacity)NW-E393: 4 GBNW-E394: 8 GBNW-E395: 16 GB
4-579-798-11(1)
Copyright 2016 Sony Corporation
156
Digital Music PlayerNW-E393/E394/E395
Battery life
The values shown below are the approximate battery life when content is played continuously at the default settings.
MusicMP3 128 kbps: Approx. 35 HrsAAC 256 kbps: Approx. 34 Hrs
FM RadioApprox. 12 Hrs
Note
Even if the player is turned off for an extended period, a small amount of battery power is still consumed.Battery life may vary depending on volume setting, conditions of use and ambient temperature.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
157
Digital Music PlayerNW-E393/E394/E395
Maximum recordable number of songs and time (Approx.)
The approximate times are based on the case in which you transfer or record only 4 minute songs.
Number
NW-E393 (4 GB)MP3 128 kbps: 840 songs AAC 256 kbps: 420 songs
NW-E394 (8 GB)MP3 128 kbps: 1,800 songsAAC 256 kbps: 900 songs
NW-E395 (16 GB)MP3 128 kbps: 3,700 songsAAC 256 kbps: 1,800 songs
Time
NW-E393 (4 GB)MP3 128 kbps: 56 hr. 00 min. AAC 256 kbps: 28 hr. 00 min.
NW-E394 (8 GB)MP3 128 kbps: 120 hr. 00 min. AAC 256 kbps: 60 hr. 00 min.
NW-E395 (16 GB)MP3 128 kbps: 246 hr. 40 min. AAC 256 kbps: 120 hr. 00 min.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
158
Digital Music PlayerNW-E393/E394/E395
Supported formats
Music (Music player)Audio FormatsMP3Media File format: MP3 (MPEG-1 Layer3) file formatFile extension: .mp3Bit rate: 32 kbps to 320 kbps (Supports variable bit rate (VBR))Sampling frequency (*1): 32, 44.1, 48 kHz
WMA (*2)Media File format: ASF file formatFile extension: .wmaBit rate: 32 kbps to 192 kbps (Supports variable bit rate (VBR))Sampling frequency (*1): 44.1 kHz
Linear PCMMedia File format: Wave-Riff file formatFile extension: .wavBit rate: 1,411 kbpsSampling frequency (*1): 44.1 kHz
AAC (*3)Media File format: MP4 file formatFile extension: .mp4, .m4a, .3gpBit rate: 16 kbps to 320 kbps (Supports variable bit rate (VBR)) (*4)Sampling frequency (*1): 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 kHz
Photo(*5)(Photo Viewer)Photo FormatsJPEGMedia File format: Compatible with DCF 2.0/Exif 2.21 file formatFile extension: .jpgProfile : Baseline ProfileNumber of pixels: Max. 2,048 × 2,048 pixels (4,194,304 pixels)
Help Guide
How to Use
159
(*1)Sampling frequency may not correspond to all encoders.(*2)Copyright protected WMA files cannot be played back.(*3)Copyright protected AAC-LC files cannot be played back.(*4)Non-standard bit rates or non-guaranteed bit rates are included depending on the sampling frequency.(*5)Some photo files cannot be played back, depending on their file formats.
4-579-798-11(1)
Copyright 2016 Sony Corporation
160
Digital Music PlayerNW-E393/E394/E395
System requirements
Computer
Windows Vista® (Service Pack 2 or later)Windows® 7 (Service Pack 1 or later)Windows® 8Windows® 8.1Windows® 10Mac OS® X v10.6 or later
Pre-installed OS only supported.[Compatibility mode] is not supported.
PC application for Windows
Media Go application for Windows (recommendation)Internet connectionHard Disk Drive/Solid State Drive: 400 MB or more of available space
PC application for Mac
Content Transfer for Mac application for Mac (recommendation)Internet connectionHard Disk Drive/Solid State Drive: 30 MB or more of available space
Web browser: Internet Explorer 7 or later
Internet: Internet connection (for Gracenote® MusicID® service, podcast features, Store access, or online help)
Not supported by the following environments:
Personally constructed computers or operating systemsAn environment that is an upgrade of the original manufacturer-installed operating systemMulti-boot environment
We do not guarantee operation for all computers even if they meet the above System Requirements.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
161
Digital Music PlayerNW-E393/E394/E395
Contents
List of accessories and manuals supplied with your Walkman.
Walkman (1)Headphones (1)USB cable (1)Startup GuideInstruction Manual
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
How to Use
162
Digital Music PlayerNW-E393/E394/E395
What can I do to solve a problem?
If your Walkman does not function as expected, try the following steps to resolve the issue.Before restarting your Walkman, disconnect the Walkman from your computer and check that no content such as musicis being played back. Otherwise, the data may be damaged. You can then restart the Walkman safely.
1. Check the topic on the issue in “Q&A.”
2. Connect your Walkman to your computer to charge the battery.You may be able to resolve some issues by charging the battery.
3. Press the button ( ) with a pen or paper clip, etc. to restart your Walkman.
4. Check information on the issue in the help of the software having problems.
5. Look up information on the issue on one of the customer support websites.
6. If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer.
Note
Data will not be deleted, nor will any settings be changed by restarting.
Related Topic
Charging the battery
Restarting your Walkman
Customer support website
4-579-798-11(1)
Help Guide
Troubleshooting
163
Digital Music PlayerNW-E393/E394/E395
Your Walkman does not operate or the power does not turn on.
If you transfer a lot of content such as music to your Walkman at once, it will take time to build the database on theWalkman. Therefore, it will take more than 1 minute until the Walkman becomes operable again after you disconnectthe Walkman from your computer.If the HOLD switch is set to the HOLD position, slide the switch to the opposite position.If your Walkman contains moisture condensation, wait a few hours to let the Walkman dry out.If the remaining battery power is low or insufficient, charge the battery.You cannot operate your Walkman while it is connected to a computer. Disconnect the Walkman from the computer.If your Walkman still does not operate after charging the battery, press the RESTART button with a pen or a paperclip, etc., to restart the Walkman.
Related Topic
Parts and controls
Charging the battery
Restarting your Walkman
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
164
Digital Music PlayerNW-E393/E394/E395
Your Walkman does not work properly.
Your Walkman may not work properly if the USB device (e.g. computer) to which it is connected is turned on or offwithout disconnecting the Walkman.Restart your Walkman by pressing the RESTART button with a pen or a paper clip, etc.
Related Topic
Restarting your Walkman
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
165
Digital Music PlayerNW-E393/E394/E395
Your Walkman power turns off or on automatically.
If a malfunction occurs, your Walkman turns off and then on again automatically.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
166
Digital Music PlayerNW-E393/E394/E395
You want your Walkman screen to stay on longer before it turns off automatically.
You can set the screen off timer settings in [Screen Off Timer].
Related Topic
Setting the screen off timer
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
167
Digital Music PlayerNW-E393/E394/E395
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the washing machine.
If you spill a drink on your Walkman or wash it in a washing machine, liquid may get inside the Walkman. Stop usingthe Walkman immediately and consult your nearest Sony dealer.
Related Topic
Customer support website
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
168
Digital Music PlayerNW-E393/E394/E395
You want to back up the content such as music stored on your Walkman.
Connect to a computer and copy the files onto the computer.If you have already deleted content transferred to your Walkman from Media Go, transfer the content from theWalkman to Media Go again.
Related Topic
Connecting to a computer
Transferring content using Media Go
Transferring content using Explorer
Transferring content using the Finder
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
169
Digital Music PlayerNW-E393/E394/E395
You want to find the product name (model name) of your Walkman.
The model name is the alphabetical name starting with NW that is printed on the back of your Walkman. If theWalkman is inside a case, you need to remove it from the case to find the name.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
170
Digital Music PlayerNW-E393/E394/E395
An alarm (beep) is heard and the message [Check the volume level] is displayed.
An alarm (beep) and a warning [Check the volume level] are meant to protect your ears when you turn the volume upto a level that is harmful for your ears for the first time. You can cancel the alarm and warning by pressing any button.You can turn up the volume after canceling the alarm and warning.After the initial warning, the alarm and warning repeat every 20 cumulative hours that the volume is set to a level thatis harmful for your ears. When this happens, the volume is turned down automatically.
Related Topic
Volume operation (Only for countries/areas complying with European Directives)
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
171
Digital Music PlayerNW-E393/E394/E395
There is no sound.
Check that the volume level is not set to zero.Check whether the plug is inserted firmly in the headphone jack. Sound will be impaired if the headphones are notconnected properly. Insert the plug until it clicks into place.If the plug is dirty, wipe it clean with a soft dry cloth.If the problem persists after performing the remedies above, use a pen or paper clip, etc., to press the RESTARTbutton and restart your Walkman.
Related Topic
Parts and controls
Playing music
Restarting your Walkman
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
172
Digital Music PlayerNW-E393/E394/E395
Content such as music suddenly stops during playback.
The remaining battery power is low or the battery has run out.The content may not be supported on your Walkman. Select and play other content.
Related Topic
Supported formats
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
173
Digital Music PlayerNW-E393/E394/E395
Noise is generated.
If using your Walkman near a device that emits radio waves such as a mobile phone, move the Walkman away fromthe device.The content such as music on your Walkman may be corrupted. Connect the Walkman to a Windows computer anduse Media Go or Windows Explorer to delete the content in which the noise occurred from the Walkman. If you use aMac computer, use the Finder to delete the corrupted content. After you have deleted the corrupted content, transferthe content from the computer to the Walkman again. Do not perform any other tasks on the computer whiletransferring content to the Walkman. Doing so may cause the content to be corrupted.If the plug is dirty, wipe it clean with a soft, dry cloth.
Related Topic
Deleting content from your Walkman using Media Go
Deleting content from your Walkman using the Finder
Deleting content from your Walkman using Explorer
Transferring content using Media Go
Transferring content using Explorer
Transferring content using Content Transfer
Transferring content using the Finder
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
174
Digital Music PlayerNW-E393/E394/E395
Volume cannot be turned up, or the volume remains low when the playback volume is turned up.
If the HOLD switch is in the HOLD position, slide it to the opposite position.If the AVLS (Volume Limit) setting is activated, deactivate it.
Related Topic
Parts and controls
Limiting the volume
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
175
Digital Music PlayerNW-E393/E394/E395
Sound can only be heard from one side of the headphones.
Sound will not be output properly if the plug is not inserted correctly into the jack. Insert the headphone plug until itclicks into place.Wires inside the headphone cable may be broken due to unnecessary force, etc. being applied to the cable. If thisoccurs while using the supplied headphones with a Walkman model supplied with headphones, contact your nearestSony dealer for repairs.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
176
Digital Music PlayerNW-E393/E394/E395
Sound is interrupted or skips.
The sound may be interrupted or skip depending on the environment where your Walkman is used or the settings ofthe Walkman. Following the procedures below may reduce the amount of skipping or interruptions.
Set all sound quality settings to off.
Related Topic
Customizing sound quality settings
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
177
Digital Music PlayerNW-E393/E394/E395
The sound effect settings do not seem to have any effect.
Sound effect settings are not applied in the following cases.
While listening to FM radio
Related Topic
Listening to FM radio
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
178
Digital Music PlayerNW-E393/E394/E395
You cannot charge your Walkman.
The battery cannot be charged while is displayed because the protection function is engaged. Charge the batterywithin the ambient temperature range of 5 °C to 35 °C (41 ºF to 95 ºF).You need to turn the computer power on in order to charge your Walkman. Check whether the computer is in standby(sleep) or hibernation status.Check that the USB connection to the computer is made properly.There may be bad electrical contact in the connector. Disconnect your Walkman, and then reconnect it.Use the supplied USB cable.Your Walkman may not be able to connect properly to your computer when using a USB hub. Connect the Walkmandirectly to a USB connector on your computer.Check whether the operating system and operating system version installed on the computer are compatible with yourWalkman.The battery may have deteriorated if you have not used your Walkman for more than a year. Contact your nearestSony dealer.If the remedies above do not solve the problem, use a pen or paper clip, etc. to press the RESTART button andrestart your Walkman, and then connect again using USB.
Related Topic
Charging the battery
System requirements
Restarting your Walkman
Customer support website
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
179
Digital Music PlayerNW-E393/E394/E395
How long is the life of the built-in rechargeable battery?
This will differ depending on the environment where your Walkman is used, but on average the built-in rechargeablebattery can be charged approximately 500 times. The battery life becomes shorter and capacity is reduced as a resultof the number of times it is recharged or used, and the environment in which it is used. When the usable battery life ishalf the usual time even when the battery is fully charged, the battery should be replaced.Consult your nearest Sony dealer for more details on the life of the built-in battery.
Related Topic
Customer support website
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
180
Digital Music PlayerNW-E393/E394/E395
The rechargeable battery needs to be replaced.
To replace rechargeable batteries, your Walkman needs to be taken apart professionally. Do not take apart theWalkman by yourself.Consult your nearest Sony dealer or Sony Service Center for replacement of rechargeable batteries.
Related Topic
Customer support website
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
181
Digital Music PlayerNW-E393/E394/E395
The battery life is short.
If your Walkman is used in an environment where the temperature is below 5 °C (41 ºF), the battery life becomesshorter due to characteristics of the battery. This is not a malfunction.Charge the battery until it is full.You can preserve the battery life and get more use from each charge by changing your Walkman settings andmanaging the power appropriately.Depending on the environment in which your Walkman is used, the battery may deteriorate if it is not used for over ayear. Contact your nearest Sony dealer.If the usable battery life is half that when new even after sufficiently charging the battery, your battery may havedeteriorated. Contact your nearest Sony dealer.
Related Topic
Charging the battery
Extending the battery life
Customer support website
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
182
Digital Music PlayerNW-E393/E394/E395
How long is the standard battery duration?
For details on the battery duration, see “Battery life.”
Related Topic
Battery life
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
183
Digital Music PlayerNW-E393/E394/E395
How long does it take to charge the battery?
For details on the charging time, see “Specifications.”
Related Topic
Specifications
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
184
Digital Music PlayerNW-E393/E394/E395
The computer does not recognize your Walkman.
If the remaining battery power is low, charge the battery.When you use your Walkman for the first time, or if you have not used the Walkman for a long time, it may take a fewminutes to be recognized by the computer. Check that the computer recognizes the Walkman after you haveconnected it to the computer for about 10 minutes.Make sure that the USB connection to the computer is made properly and securely.Use the supplied USB cable.Your Walkman may not be recognized if connected via a USB hub. Connect the Walkman directly to the USBconnector on your computer.If the approaches listed above fail to resolve the issue, press the RESTART button with a pen or a paper clip, etc., torestart your Walkman, and then try the USB connection again.
Related Topic
Charging the battery
Connecting to a computer
Restarting your Walkman
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
185
Digital Music PlayerNW-E393/E394/E395
Even if you use "Safely Remove Hardware" on the computer, [Connected USB. The player cannot be operated.]remains displayed on your Walkman screen.
When using Windows Vista, Windows 7, Windows 8, Windows 8.1 or Windows 10, the Walkman screen remains as[Connected USB. The player cannot be operated.]. This is not a problem provided that the "Safely Remove Hardware"operation is complete. Disconnect your Walkman from the computer.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
186
Digital Music PlayerNW-E393/E394/E395
You cannot install software to your computer.
If other software is running, it may interfere with the installation. Be sure to quit all other software before installing thissoftware. Particularly, be sure to disconnect from the Internet and quit security software as it can put a heavy load onthe computer.There may not be enough free space on the hard drive. Check the amount of free hard drive space required to installthe software, and then delete any unnecessary files.With a Windows computer, you may not be able to install the software if your account does not have administratorprivileges or if you have not logged in as a computer administrator. Log in using an account with administratorprivileges or as the computer's administrator. Furthermore, if two-byte characters are used in the user name, create anew account using only one-byte characters in the user name.With a Windows computer, a message dialog may be hidden by the install screen, making the install process seemstopped. Press and hold the “Alt” key while pressing the “Tab” key several times. When the dialog is displayed, followthe instructions in the dialog box.
Related Topic
System requirements
Installing Media Go
Installing Content Transfer
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
187
Digital Music PlayerNW-E393/E394/E395
The progress bar on the install screen does not proceed while installing the software.
Wait until the installation is completed, because it is progressing properly. Installation may take 30 minutes or moredepending on the computer used.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
188
Digital Music PlayerNW-E393/E394/E395
Your Walkman is not recognized by Media Go.
Your Walkman may not be recognized by the computer. Disconnect the Walkman from the computer, and thenreconnect it.The software may have failed to install correctly. Use the installer to re-install the software. The imported data willremain untouched.If the remedies above do not solve the problem, use a pen or paper clip, etc. to press the RESTART button andrestart your Walkman, and then connect again via USB.
Related Topic
Connecting to a computer
Installing Media Go
Restarting your Walkman
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
189
Digital Music PlayerNW-E393/E394/E395
Content such as music cannot be transferred from the computer to your Walkman.
Check that the USB connection to the computer is made properly.Use the supplied USB cable.You may not be able to transfer content when using a USB hub. Connect directly to the USB connector on yourcomputer.The version of the installed Media Go may not be the latest. Install the latest version via the Internet.There is not enough free space in your Walkman, or the number of files has exceeded the maximum number oftransferable files. Delete any unnecessary content to increase free space. For details on the number of filesrecordable, see the following.
“Maximum recordable number of songs and time (Approx.)”
Songs with a limited playing period or playing count may not be transferred due to restrictions set by copyrightholders. For details on the settings of each audio file, contact the distributor.Some of the content on your Walkman may be damaged. Copy the content that you need onto the computer andinitialize (format) the Walkman.If the software is not compatible with your Walkman, install compatible software and use the compatible software totransfer content.You may be attempting to transfer corrupted content. Delete the content that cannot be transferred from the computer,and import this content to the computer again. Do not perform any other tasks on the computer when transferringcontent to your computer. Doing so may cause the content to be corrupted.You may be attempting to transfer a file that is not in playable format. See “Supported formats.”Transferring may be stopped due to noise such as static electricity accumulated in the computer. This happens toprotect data. Disconnect your Walkman, and then reconnect it.
Related Topic
Connecting to a computer
Installing Media Go
Maximum recordable number of songs and time (Approx.)
Formatting memory
Supported formats
4-579-798-11(1)
Help Guide
Troubleshooting
190
Digital Music PlayerNW-E393/E394/E395
You cannot play content such as music transferred to your Walkman.
If the remaining battery power is low or insufficient, charge the battery. If your Walkman still does not operate aftercharging the battery, press the RESTART button with a pen or a paper clip, etc. to restart the Walkman.The data hierarchy levels of the content such as music transferred by drag-and-drop may not be correct. Place themin the appropriate folder and hierarchy.Transferred files are not in a playable format. See “Supported formats” for details on playable formats.When you transfer audio MP4 files by drag-and-drop, place them in the “MUSIC” folder of your Walkman.The transferred content may be damaged. When you transfer content, make sure that no other tasks are running onyour computer until transferring is completed. Otherwise, the content may be damaged. Delete the unplayable contentfrom your Walkman and transfer it again. If the Walkman is still unable to play the content, format the built-in flashmemory of the Walkman using the function of the Walkman and then transfer the content again.If you change the file names or location of the content such as music that was transferred from your computer to yourWalkman, the content may not be recognized by the Walkman. Return it to the correct name and location.If you have initialized (formatted) the built-in flash memory of your Walkman using Windows Explorer, initialize (format)it again using the Walkman. If you have initialized (formatted) the Walkman using the Mac Finder, initialize (format) itagain using the Walkman.
Related Topic
Charging the battery
Restarting your Walkman
Transferring content using Explorer
Transferring content using the Finder
Supported formats
Deleting content from your Walkman using Media Go
Deleting content from your Walkman using Explorer
Deleting content from your Walkman using the Finder
Formatting memory
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
191
Digital Music PlayerNW-E393/E394/E395
Songs are not played back in the expected order.
If songs are being played back using shuffle, cancel shuffle to return to normal playback.When tracks are transferred from the computer using drag-and-drop, the track order may be different from the albumtrack order. Create a playlist using software on your computer and transfer the playlist to your Walkman. For detailson playlists, refer to the help of the software you are using.If you want to play songs in an album repeatedly, play the song by selecting [Music] - [Album] from the Homemenu, then display the option menu and select [Play Mode] - [Repeat].
Related Topic
Shuffle playback
Transferring content using Media Go
Transferring content using Content Transfer
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
192
Digital Music PlayerNW-E393/E394/E395
Playback progresses to the next album when repeat playback is set.
If you want to play songs in an album repeatedly, play the song by selecting [Music] - [Album] from the Homemenu, then display the option menu and select [Play Mode] - [Repeat].
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
193
Digital Music PlayerNW-E393/E394/E395
Songs are only played within a limited range such as within one album.
If you want to play all the songs on your Walkman, select a song from [Music] - [All Songs].
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
194
Digital Music PlayerNW-E393/E394/E395
Songs are not displayed in the order they were transferred in.
Songs are not displayed in the order they were transferred in. To transfer songs in a specific order, create a playlistusing software on your computer and transfer the playlist to your Walkman. For details on playlists, refer to the help ofthe software you are using.
Related Topic
Transferring content using Media Go
Transferring content using Content Transfer
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
195
Digital Music PlayerNW-E393/E394/E395
The content such as music is displayed repeatedly.
Content is displayed repeatedly when you transfer content using 2 or more software programs, for example when youtransferred content using Media Go and then transferred the same content using software other than Media Go.When you import a compilation album using Media Go, it may be imported as multiple albums. If this happens, editthe data using Media Go so that they are put together as an album, and then transfer it to your Walkman again. Fordetails on how to edit, refer to the help of Media Go.
Related Topic
Transferring content using Media Go
Transferring content using Content Transfer
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
196
Digital Music PlayerNW-E393/E394/E395
Thumbnails such as cover art are not displayed.
Register the cover art in Media Go or iTunes. Cover art may not be displayed for songs transferred from WindowsExplorer or the Mac Finder.If photos do not have thumbnails that comply with Exif file format, the thumbnails cannot be displayed.To attach cover art to a song that has already been transferred to your Walkman, delete the music content from theWalkman, add the cover art to the content on your computer, and then transfer the content to the Walkman again.
Related Topic
Transferring content using Media Go
Transferring content using Content Transfer
Transferring content using Explorer
Transferring content using the Finder
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
197
Digital Music PlayerNW-E393/E394/E395
[ □ ] is displayed in the screen.
Some types of characters and symbols may not be displayed correctly on your Walkman in the following cases:
A language that is not supported by your Walkman is used in the text.User-defined characters or special symbols are used in the text.
Replace the characters of the content that has been transferred to your Walkman using software with displayablecharacters in the software and transfer the content to the Walkman again.
Related Topic
Transferring content using Media Go
Transferring content using Content Transfer
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
198
Digital Music PlayerNW-E393/E394/E395
[Unknown] is displayed for the album name or artist name.
Information such as the album or artist name is not contained in the data. You can add an album or artist name tocontent such as music transferred using software and transfer the content to your Walkman again.Information such as the song title, album or artist name cannot be added to WAV files due to the file specifications.
Related Topic
Transferring content using Media Go
Transferring content using Content Transfer
Supported formats
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
199
Digital Music PlayerNW-E393/E394/E395
You cannot delete content such as music using the Walkman functions.
You cannot delete the sample data installed at the factory on your Walkman using the Walkman functions. You alsocannot delete content transferred using software such as Media Go or iTunes by using the function on the Walkman.Delete them using the software that you used to transfer them.You cannot delete content transferred using Windows Explorer by using the function on your Walkman. Delete thecontent using Windows Explorer.You cannot delete content transferred using the Finder by using the function on the Walkman. Delete the contentusing the Finder.
Related Topic
Deleting content from your Walkman using Media Go
Deleting content from your Walkman using Content Transfer
Deleting content from your Walkman using Explorer
Deleting content from your Walkman using the Finder
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
200
Digital Music PlayerNW-E393/E394/E395
You cannot hear FM radio broadcasts.
The headphone cord functions as an antenna. FM broadcasts cannot be received when the headphones are notconnected.The received station may not be fully tuned in. Fully tune in to a station for the best reception.
Related Topic
Listening to FM radio
FM radio operations
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
201
Digital Music PlayerNW-E393/E394/E395
There is a lot of noise in an FM radio broadcast and the sound quality is poor.
The FM signal may be weak inside a building or vehicle. Listen to the FM broadcast near a window if the signal isweak inside a building or vehicle.The headphone cord functions as an antenna. Extend the headphone cord as far as possible.When [Mono/Auto] is set to [Auto], the reception sensitivity is set automatically according to the reception status. Set[Mono/Auto] to [Mono].
Related Topic
Setting monaural/auto for FM radio
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
202
Digital Music PlayerNW-E393/E394/E395
Your Walkman gets warm.
Depending on the way you use your Walkman, the Walkman may become warm while the battery is being charged orthe Walkman is performing intensive data processing. This is not a malfunction.
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
203
Digital Music PlayerNW-E393/E394/E395
Message list
[System software update failed.] is displayed.The update of the system software failed to be completed.Follow the instructions displayed on your computer to retry updating the system software.
[Check the volume level] is displayed.
An alarm (beep) and a warning [Check the volume level] are used to protect your ears when you turn the volume upto a level that is harmful to your ears for the first time. You can cancel the alarm and warning by pressing any button.You can turn up the volume after canceling the alarm and warning.After the initial warning, the alarm and warning repeat for every 20 cumulative hours that the volume is set to a levelthat is harmful for your ears. When this happens, the volume is turned down automatically.
Related Topic
Updating the system software of your Walkman
Volume operation (Only for countries/areas complying with European Directives)
4-579-798-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
204