Post on 15-Apr-2017
Enterprise Collaboration Solution
Enterprise Resource Booking
Broadcasting Solution
Smart Spread Sheet
Enhanced Clipping Solution
CSP (Configurable, Scalable, Parameterized)
Quick Deployable IIAB Solution
Low TCO Model (based on SharePoint Foundation 2010)
Smart Rendering & Editing
Login based Row & Column Access
Pulse.TimeTM
A CMMi Level 5 Company
www.thedigitalgroup.com
A CMMi Level 5 Company
T r a c k i n g o f R e q u e s t s M a d e E a s y
HelpDesk
A CMMi Level 5 Company
In an organization it becomes difficult to keep track of status of request and tasks when there are multiple such requests are being made every day. To ensure smooth functioning of organization, which is essential for its productivity, you need to have some solution to manage request and task.
If you have all the documents maintained properly with its updates, it will increase the efficiency of the organization.
Helpdesk allows Employees to place ERP request get it approved without delay. It also helps in task management and keeping track of its progress.
Historical data helps to improve the quality of work.
Document management provide facility to share the document with other users, saves the time of mailing it and version control keep track of changes made by different users
Help desk has additional features such as announcements and events. Feedback process helps to keep track of quality of work being performed.
THE DIGITAL GROUP
System Requirements
Hardware & Software Requirements
Minimum
Server
Operating System: Windows Server 2008 R2 Standard Edition
RAM: 8 GB, Dual Core SharePoint Foundation 64 Bit & MSSQL2008 R2 Express Edition
Internet Explorer 7, 8 or 9
Software:
Active Directory should be installed and populated with proper data.
Client
Browser:
Recommended
Server
Operating System: Windows Server 2008 R2 Standard Edition
RAM: 8 GB, Dual Core SharePoint Foundation 64 Bit &SQL Server2008 R2 64 Bit (Standard Edition)
Internet Explorer 7, 8 or 9
Software:
Active Directory should be installed and populated withproper data.
Client
Browser:
www.thedigitalgroup.com
Its Key Features are:
User-friendly
Smart Dash board
Compact system with required features available
Identify and track the life cycle of each IT /ERP request from initial request report final
solution and action.
Categorization and prioritization of each helpdesk request.
Robust search functionality of each issue in help desk repository
Integration with mail system
Partnerships
Some of Our Esteemed Client List
Avail a host of services and solutions through our partnerships with leading software companies and consulting organisations around the
world. When a company chooses Digital Group's services, they get access to a strong network of partners in addition to a best of breed
solutions - both of which offer a solid foundation of expert know-how and world class technologies. We work in close collaboration with
our partners, because together we can provide leading solutions for our customers, anywhere around the world.
Business Partner
i n v e n t
PARTNER
interprise solutionseBusiness Made Simple
code
MGADuplicaTM
MGAEagleEyeTM
PREDICT PROTECT PERFORM
SilverVENDORMEMBER
TRIM $
THE DIGITAL GROUP
B e a u t i f u lP a c i f i c
H o l i d a y s
TL AU NS TN PO RC OE GT RAI AC MO MS S EA
ACP
www.thedigitalgroup.com
www.thedigitalgroup.com
LOCATIONS
INFORMATION MANAGEMENT INFORMATION & DATA SECURITY
Enterprise Document ManagementEnterprise Content ManagementEnterprise SearchEnterprise Information PortalsCollaborative Workflow Solutions
ISMS / ISO 27001Risk Assessment / AuditsGap AnalysisVulnerability Assessment (VA)Penetration Testing (PT)DATA MANAGEMENT
Extraction, Transformation & Load Data WarehousingDatabase Performance ManagementDatabase Health Checks & Monitoring
Remediation Activeness
Network SecurityDesktop / Server SecurityEnd - Point SecuritySecurity Product Implementation and SupportENTERPRISE BUSINESS INTELLIGENCE
OLAPData VisualizationBusiness AnalyticsData Mining & Predictive Analytics
ENTERPRISE INTEGRATION
Service Oriented ArchitectureElectronic Data ExchangeData IntegrationApplications Integration
E-BUSINESS SOLUTIONS
eCommerce & Web SolutionsLine of Business ApplicationsWorkflow AutomationBackoffice Automation
BACKOFFICE ERP SOLUTIONS
Financial ManagementCustomer Relationship ManagementCustomer Support ManagementHuman Capital ManagementProject Portfolio Management
GOVERNMENT SOLUTIONS
eGovernment SolutionsElectronic Web FilingsElectronic XML FilingsRecords & Document Management
Preclusive Activeness
LEGAL SOLUTIONS
eDiscoveryRegulatory ComplianceCase ManagementTime & Billing
PROCESS CONSULTING
Process DiagnosticsModel-based Process ImprovementFocused Process SolutionsSix Sigma MethodologyQuality Management & TrainingIT Governance & PMO ConsultingITIL Process Services
IT MANAGEMENT
IT Governance & Process ManagementBusiness Continuity & Disaster RecoveryBusiness Process Re-engineeringInfrastructure ManagementRemote Systems Management & MonitoringLicensing SolutionsVendor ManagementLegacy Migration
Master Data ManagementCall Center ServicesTechnical & Customer Support ServicesTransaction Processing ServicesTechnical Writing ServicesLanguage Translation Services
BUSINESS PROCESS OUTSOURCING
THE DIGITAL GROUP THE DIGITAL GROUP
PRACTICE AREAS
PARTNERIS O 9001 :200 8 ISO 20000-1:2011 ISO 27001:2013
NORTH AMERICA
ASIA
The Digital Group121 Village BoulevardPrinceton Forrestal VillagePrinceton, NJ 08540 USATel: +1.609.524.2441 Fax: +1.609.228.4844
Digital Group InfoTechThe PyramidHinjewadi, Pune 411 057 IndiaTel: +91 20 66532051Fax: +91 20 66532052
Digital Group InfoTechThe Pyramid1st floor, Navayuga Inspire, Navayuga Legala Estates Pvt LtdSurvey No. 82(P),83 (P)& 84 (P)Serilingampally Mandal,Rangareddy District, Telengana, HyderabadTel: +91 20 66532051Fax: +91 20 66532052
SOUTH PACIFIC
The Digital GroupLevel 4, FNPF Place,Suva, FijiTel: +679.331.0420Fax: +679.331.0421
The Digital GroupLevel 26 & 34 , East Tower,World Trade center,Echelon SquareColombo 01, Sri Lanka
Tel: +679.331.0420 +94 752 204 001
Fax: +679.331.0421
AUSTRALIA
The Digital GroupCitigroup Center, 2 Park StreetSydney, NSW 2000AustraliaTel: +61 2 9004 7411 Fax: +61 2 9004 7070
The Digital Group201 South Heights BlvdHouston, TX 77007Tel: +1.713.568.4415Fax: +1.713.783.0346