HEAnet Services Update

2014

Strategic Plan 2014-2016

Continue to be the trusted provider of networking and infrastructure services

Be the preferred broker of cloud and other services to our clients

Be recognised for fast, agile, efficient delivery of shared services

CAMPUS PRIVATE CLOUD

PRIVATECOMMUNITY

CLOUDPUBLIC CLOUD

Seamless Connectivity (wired, WiFi, 4G)

Seamless Federated Access (& SSO)

Seamless Roaming (eduroam)

Private Community Cloud

Brokerage (to public cloud services)

Adding value in the Cloud Value Chain(s)

Brokerage

Application Services

InfrastructurePlatform

IaaSConnectivity,

Network Futures,

SDN

Data Centre,

Storage,

Compute

e.g. VLEs,

Exam systems,

Repositories

License Negotiation (Software & Content) - Procurement/Frameworks -

Legal Templates – Tailored Public SaaS/IaaS - Federated Access - Peering

Strategy Informing New Multi-Layered Services Model

THE NETWORK UNDERPINS THE HIGHER LAYERS

Strategy Informing New Organisation Structure

NETWORKINFRASTRUCTURE

PLATFORMAPPLICATION

SERVICESBROKERAGE

NETWORK

INFRASTRUCTUREPLATFORM

APPLICATIONSERVICES

BROKERAGE

Layer 2/IP (RMAN) Equipment Upgrade Planning

Schools 100Mb Roll-Out Completion

Backbone Optical Layer Completion

EduStorage Expansion

Carriganore High-Power Data Centre

IaaS Proof-of-Concept

High-Availability Managed Moodle

UCD Webhosting Solution

Vidyo Desktop Conferencing Service

Student Mobile Broadband Deal (with Meteor)

IReL – Irish Research e-Library

Edugate – Standby IdP/Managed IdP/Hosted IdP

2014 Service Layer Highlights

Network Engineers

Platform Engineers

Software Engineers

Product & Negotiation

Skills

Network Layer Update

• Equipment is already 10 years old. Reaching End of Support

• Increased failure rate. Impact on client services

• Increased security and privacy

vulnerabilities

• Threat of clients’ loss of trust

• Cost of investing in current equipment is higher than replacing equipment

• Difficulty in creating new services and migrations

Old Network for New?

0

2

4

6

8

10

12

Hardware faults per year

2011

2012

2013

Q1-Q3 2014

•Integration of two network cycles into one -> reduced site and service

disturbance

•Meet the ever-increasing traffic throughput demands

•Ability to deliver new services aimed at improving intra-campus

connectivity and mergers

•Bring the benefits of upcoming network futures to client premises in

terms of virtualization and software defined networks for cloud and shared

services

•Reduced carbon footprint in client premises

Benefits

Current and proposed architecture

Item Current Proposed

Number of devices 260 180

Client facing interfaces 315 140

Operation tools 10 6

Services 1 + 2 5

Reduced footprint

Virtualisation

Optical

Optical

Optical

L2/MPLS

L2/MPLS

L2/MPLS

IP/CPE

IP/CPE

IP/CPE

Optical

Optical

Optical

New

New

New

Current

Proposed

L2VPN -> NewTransparent Ethernet and incl. P2P

L3VPN -> New

IPv4/6 Unicast and Multicast

NaaS/SDN: OpenFlow services

Benefits

New

New

New

Client

ClientClient

Client

ClientClient

Client

ClientClient

New

More capacity

More services

Upcoming Cloud

Flexible and consolidation

Benefits

Superior resilience to

satellite sites in access

rings

Take full advantage of /

leverage dark fibre

rings

MPLS MPLS

New New

New New

L2 L2

Current

Proposed/intended

RMAN Project Timeline

• Subject to funding available

• Staged approach

• Transition Q4 2015 – Q2 2016 + Q3 2016 – Q1 2017

• client collaboration

• client input

•Minimal service interruption

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2

Preparation Stage

Project justification and grant application Board

Technical Dialogues

HEA approval to publish CFT (Go/No-go)

Prepare, publish, evaluate and award tender

Stage I

Contract formulation and Order placement

Installation

Acceptance and payment

Stage II

Order placement

Installation

Acceptance and payment

2014 2015 2016 2017

Involving clients in our work

•The next GEANT project (GN4) will start in May 2015.

Let us know if you are interested in taking part in activities, such as:

•SDN/NaaS/NFV

•Energy conservation

•Testbed as a Service

•Cloud procurement

•HEAnet is interested in increasing the cooperation with clients.

Ideas are:

•Revive existing technical e-mail lists

•Mutual secondment

•Webinars by and for the clients

•Best practise document around common issues: such as Wi-Fi,

campus networks, Infrastructure setups, strategic plans

•Provide advice on how to include wide area trends

HEAnet NOC Update

• 2015 will see the establishment of a HEAnet Service Desk within the NOC

• Change from staffed by rota to staffed by two permanent level 1 engineers

• Reaction to the changing nature of queries and increased demand off network & service development

17 Years of Change

• Not the NOC of 1997, nor 2004, nor even 2010

• Majority of queries now revolve around service set-up & requests for info

• CCIE level engineer not needed to set up a webhost

• Need to free up engineers to work on network evolution & service delivery

All Change?

• Dedicated staff brings continuity and increased efficiency

• No reduction in access to expertise as required

• Contact details remain (noc@heanet.ie & 016609040)

• Escalation as required to level 2 & 3 engineers and management

Outline Process

Step 1

• Query raised via web form, email or phone

• Received & resolved by 1st level SD eng

Step 2

• Escalation as required to:

• Functional team; 2nd or 3rd level engineer

Step 3• Further escalation to management as

required

Infrastructure

&

Application Services

Services Update

• Community Cloud update

• EduStorage

• Colocation Capacity

• Web Site Hosting

• Security Scanning

• Video Conference Booking

• Streaming service enhancement

Community Cloud Update

• What is it?

– Ciera

Compute Infrastructure for Education, Research & Academia

– Virtual Machines as a Service

– Client Network Integration

– Linked to multiple clouds

– Federated, integrated, production quality

– Use case test bed

Ciera

Ciera

Ciera

• Portal to many clouds

• VMs connecting to client Campus LAN

– Virtually homed servers

• EduStorage integration

• EduGate integration

– RBAC

Ciera

• IaaS in multiple clouds

– HEAnet Ciera

– Amazon AWS

– Microsoft Azure

– Google Compute (in progress)

– vSphere (early stages)

• Workshop

– Friday 11am, Laurel Suite

Ciera

• Huge learning opportunity

• Building block for networks

– SDN

– L2 p2p

• Networking project

Ciera

• To Do list…

– Stress testing

– Security Analysis

– Acceptance Testing

– Campus Cloud Infrastructure integration

• Ready for early adopters

– NCI, MI, UCC, UCD, UL

– January 2015

EduStorage

• How is it going?

EduStorage

EduStorage

• 22 Clients

• 300 TB Client production services

• Scale-out requirement getting close

0

50

100

150

200

250

300

350

TB Allocated

TB

Colocation

CoLocation

• 3 * Data Centres

– Parkwest 10 2.25 free

– Blanchardstown 19 2 free

– WIT 13 0 free

• More planned

– “Enterprise grade” 8 + 10

– High Power specialist applications

Maynooth University, TCD

Website Hosting

• Demand for 2 styles

• Small sites

– Many different applications

• Enterprise sites

– Fewer applications

– Resilience, fault tolerance

– Directory/Campus services integration

Enterprise Website Hosting

Enterprise Website Hosting

• Virtual Learning environments

– loop.dcu.ie

– moodle.mic.ie

– moodle.wit.ie

• Large websites

– www.ucd.ie

Enterprise Website Hosting

• Key issues

– Reliability engineering

– Testability

– Support

– Incident response

• Learning outcomes

– Fault tolerance means regular fault simulation

– Testing

– Communications

Security Service

• New: Vulnerability Scanning

• Detailed technical audit + regular reports

• External & Internal scanning

• In-depth web application tests

• Single Supplier Framework license costs

Vulnerability Scanning

Video Conferencing

• New Booking Service: JAnet’s v-scene

• Schedule meetings

• Setup meeting recording

v-scene

Streaming Service

• media.heanet.ie

– Content Management Service

– Video Content

• On Demand content

• Live Content

• Audience selection

• HTTPS for VLE embedding

Summary

• Ciera

– Come and explore Jan 2015

• CoLocation

– Enterprise Hosting + more

• EduStorage

– Scaling out

• Security Scanning

– Functionality boost

Summary

• Website Hosting

– Start small, scale big

• Multimedia

– Video Conference Booking, Recording made easy

– Content storage for your users

Brokerage Update

Brokerage Structure

CONTRACT

MANAGEMENT

SERVICES

BROKERAGE

Brokerage Objectives

• Facilitate easier access to third-party services

• Facilitate more cost-effective access to third-party services

• Aggregate demand to generate savings

• Aggregate demand to leverage service improvements

• Reduce procurement burden on HEAnet clients

• Support clients with use of procurement agreements

• Foster collaborative approach with Clients & Vendors

• Collaboration with international peers

• Stimulate convergence to standards (e.g. SAML)

Edugate Update

Edugate growth

1% 3% 3%3%

14%

76%

Distribution of 10 million logins since January

Misc Internal Apps

Combined Moodle

Combined Edugate (excl. Blackboard)

Combined campus library systems

Combined Blackboard

Combined Google Apps

2014 Edugate Update

Edugate authentications peaking in excess of 100,000 logins daily!

20 new Edugate services added this year

Connecting 36 institutions to 173 different services

12 Irish HEIs joined eduGAIN

IdP Service Portfolio: Standby IdP – Managed IdP – Hosted IdP

eduGAIN

List of eduGAIN members:http://www.edugain.org/technical/status.php

List of eduGAIN entities:http://www.edugain.org/Metadata/?from=http://mds.edugain.org/feed-sha256.xml&entities&auto

eduGAIN: 536 Services / 150 Institutions / 12 Irish Institutions

IReL Update

IReL Update

IReL Usage Trend 2007-13

0

2

4

6

8

10

12

14

16

2007 2008 2009 2010 2011 2012 2013

Mill

ion

s

E-journals

E-Book

Database

Value for money 2007-13

€0.00

€0.50

€1.00

€1.50

€2.00

€2.50

2007 2008 2009 2010 2011 2012 2013

Cost of search/full text request

Contract Management Update

15

20

25

30

35

40

2011 2012 2013 2014

Total Live Agreements

Current Portfolio

• Storage Virtualisation• Storage Hardware• Eduserv agreements (14)

• Microsoft Campus refresh• Adobe Campus

2011

2012

• Adobe CLP• Adobe Connect • AntiVirus• Articulate• Blackboard Collaborate • MacOS/IOS (Apple) Framework• Microsoft Framework• Polycom VC Equipment Support• Server Hardware• Student Stores for Adobe and

Microsoft• Vulnerability Scanning

2013

2014 New Additions (1)

• Adobe VIP• Application Virtualisation

Software2 Zinopy

• Monitoring and Alerting Damovo Fastcom Logicalis

• VLE Framework Blackboard Desire2Learn Enovation Instructure Learning Technology Services Moodlerooms

2014

2014 New Additions (2)

• Vidyo h/w, s/w Framework• Image Supply Systems• PlanNet21• Vu2Vu

• Video Platform Framework Kaltura Mediacore Panopto

• Student Mobile Broadband

2014

For a full list of agreements please visit:

http://www.heanet.ie/brokerage

DCU - 201410 59

Services Brokerage Update

Services Brokerage

• JANET Video Conference Booking Service

• JANET File Sync & Share:

– Box

– Capito

– Microsoft

– Q Associates

(http://www.heanet.ie/brokerage/file-sync-and-share)

Work in Progress

• Microsoft Legal Due Diligence (with JANET)

• Moodle SaaS (Feasibility Study)

• VDI (Discovery exercise)

• Internet 2 Services (via eduGAIN)

• GÉANT Brokerage Group

• More Frameworks...

Peering

– @ INEX: Amazon, Google, Microsoft, Yahoo, etc.

– @ AMS-IX (via GÉANT): Blackboard, Facebook, OpenDNS, WikiMedia, etc.

– Layer 2 peering requirements?

HEAnet Vision for Multi-Cloud Environment

HEAnet Private

Community Cloud

Campus

Private Cloud

Single federated portal to multi-cloud environment

Public Clouds

Summary Highlights 2014

• 100Gig Capable Optical Backbone in place

• Layer2/IP Equipment replacement project underway

• Client primary connections typically 100% available

• All Post-Primary Schools @ 100Mb

• HEAnet a leading NREN re Cloud Developments

• Hosting Moodle for DCU, WIT & Mary Immaculate

• Hosting UCD’s website

• Edugate now peaking above 100,000 log-ins daily

• IReL merged into HEAnet from 1 April 2014

• Expansion of NOC to support extended services

Questions?

Thanks for your attention.