Post on 25-Mar-2018
Healthcare Services and Solutions
Information management for improved patient care
Ricoh is a global leader in information management. Our services and solutions are tailored to the needs of the healthcare sector. They streamline administrative processes, improve access to information and release medical resource to front-line care.
Healthcare
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Intelligent systems, smarter healthcare
Patient care is the heartbeat of your operation. From reception
through to discharge, patients rely upon your unparalleled medical
expertise. Yet that medical care is not delivered in isolation. To
provide timely and effective medical intervention, your organisation
needs intelligent back-office systems and technology.
That is where Ricoh comes in. Ricoh is a global leader in the
capture, management and distribution of information. Our services
and solutions are tailored to the needs of the healthcare sector.
They will help streamline administrative processes, improve access
to information and release medical resource to front-line care.
Ours was a major
project. Failure wasn’t
an option. Ricoh
accompanied us at
all times, driving the
project forward and
responding to our needs
with impressive speed
and commitment.”
Chief Information Officer,
USP Hospital Group
Reception & registration
Record keeping
Assessment & diagnosis
Treatment & pharmacy
Discharge & billing
Patient Workflow
Appointment letters
Patient wristbands
Electronic health record
Digitise information
Photographic record
Collaborative working
Print prescriptions
Digital discharge notes
Print room services
IT management
Ricoh’s healthcare services and solutionsPage 4
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Managed document services
Business process re-engineering
Document processes outsourcing
Managed print and mail room services
Cross platform connectivity
Unified communications systems
Indexed photographic records
Healthcare optimised printers and MFPs
Patient identification and security
IT management
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Optimising the patient workflow
Ricoh’s healthcare services and solutions are designed to optimise the patient workflow; automating
administrative processes, making information more accessible, facilitating collaborative working, reducing
the administrative workload and releasing resource to front-line care.
More information about our healthcare services and solutions can be found on the following pages:
Governments are demanding the digitisation of healthcare records. In the
UK, the NHS is to ‘go paperless’ by 2018, to ‘save billions, improve services
and help meet the challenges of an ageing population’. All patients are to
have compatible digital records so that their health information can follow
them around the health and social care system.* Ricoh can help.
1 Gov.uk news story: NHS challenged to go paperless by 2018
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A clinical approach to digital workflow management
Healthcare organisations have complex information flows. Computer-generated healthcare may be
printed, passed from department to department and annotated with handwritten notes before they are
approved and filed in the patient’s record.
If the workflow - both printed and electronic - is not managed effectively, time can be wasted searching
for information; tying up resource and compromising the clinical decision-making process. Use of
ineffective systems and technology can also add cost to the operation.
Because your document workflow is unique, Ricoh will take time to understand it and identify where
improvements can be made before developing an integrated solution which supports your needs more
effectively. It is a reassuringly clinical approach - we call it Managed Document Services (MDS).
We follow a five-step process that takes us from initial understanding to full optimisation; the result is a
smarter, more efficient information workflow.
MDS delivery model
Appointment letters and discharge notes
Patient registration and identification
Digitisation of paper based archives
Electronic health record management
Photographic records
Printing, copying and scanning
Meetings and video conferencing
Business process outsourcing
Managed print and mail room services
IT Services
Healthcare services and solutions
Digital workflowRicoh transformed the way NHS Fife shares data
between hospitals and community healthcare providers.
Rather than post discharge notes to GPs, they are
now available instantly in electronic format. As well
improving access to information, Ricoh’s solution
delivered substantial cost savings.
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Business process re-engineering
Ricoh is a global leader in the capture, management and
distribution of information and has a proven track record in
the healthcare sector. Applying the principles of Managed
Document Services, we can help you re-engineer key
document processes, automating the workflow to improve
efficiency and reduce costs.
Re-engineering document processes for our healthcare
customers, we helped the Ommelander Hospital Group in
the Netherlands introduce an automated patient registration
system and the USP / Quirón Hospital Group in Spain migrate
to an electronic health record system.
Automated patient registrationOmmelander Ziekenhuis Groep (OZG) is a successful
hospital group based in the Netherlands. Automating
patient registration and implementing a digital
workflow helped to streamline the healthcare provider’s
administrative processes. Process optimisation has cut
the time employees spend on administrative processes
by 25,000 hours a year.
Electronic health recordUSP / Quirón Hospital Group generated more than 20
million paper-based medical records every year. Under
Ricoh’s guidance, the group migrated from paper-
based processes to an Electronic Health Record system
with automated workflows and electronic forms.
Ricoh’s solution is driving new levels of efficiency and
improving the quality and timeliness of patient care.
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Managing document intensive processes such as appointment letter processing can be a challenge. Whilst
the documents are important, processing the information, printing out documents and mailing them to
patients ties up valuable resource and can prove expensive.
Document process outsourcing
Ricoh can help by managing document intensive processes for you. Depending
on your requirements, we can provide a managed off-site service or assume
responsibility for your existing in-house print room, mail room, scanning and
archiving services. Either way, we will save you time and money.
Ricoh provides document outsourcing solutions for many leading healthcare
organisations. Data is processed within the Ricoh Cloud and we process print,
e-mail, SMS and voice documents. Safeguarding patient confidentiality, Ricoh
holds global ISO 27001 accreditation for information security management.
Managed print and mail room services
All the benefits of outsourcing, delivered on your premises, using your own
equipment. Whether it’s your print room, mail room or scanning and archiving
services, Ricoh ensures you have the right resources available when you need
them, improving service levels, releasing resource and eliminating cost.
By integrating management of your printer fleet with the operation of your
print and mail rooms or, with your scanning and archiving services, or even a
combination of all three, we can also deliver significant productivity gains and
reduce costs across the entire business.
Key Benefits:
• Simple one-button
scanning solution
• Links to proprietary
electronic databases
• Instant access to digital
information
• Enables more informed
decision-making
• Streamlines
administrative processes
• Minimises risk of record
mismanagement
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Cross platform connectivity Disconnected systems lead to disconnected thinking. Sharing information is critical to medical decision
making, yet 38%1 of healthcare executives say that different systems across their organisations are not
connected. Digitisation enables patient records to be updated quickly and allows essential information to
be shared by medical practitioners.
ConsultantNotes
LabResults Scan Validation /
AuthenticationServer
HospitaleRecord ConnectOther
Other
ElectronicMedical
ElectronicHealthRecords
eRecord Connect: digitising patient records
Ricoh’s eRecord Connect establishes a link between different
electronic record systems, enabling patient records to be digitised
with minimal effort and uploaded seamlessly to the databases
which comprise your Electronic Healthcare Record.
The simple one-button scanning solution is accessed via the control
panel of a Ricoh MFP. The integrated utility scans and indexes
paper-based documents such as referral letters and hand written
notes, before uploading them to the Electronic Health Record.
Documents are processed automatically according to predetermined
rules. Associating the digitised record with the patient number and
other relevant data helps to ensure that documents are indexed
correctly, reducing the risk of record mismanagement.
The digitised records are stored securely within your organisation’s
Electronic Health Record, reducing the costs associated with
physical archiving and enabling information to be accessed across
multiple locations, users and devices.
1 Economist Intelligence Unit ‘Humans and Machines: The Role of People in Technology Driven Organisations’, sponsored by Ricoh
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Unified communication systems for easier collaboration
In the healthcare environment, clinical decisions are often reached through collaborative discussion.
Ricoh’s unified communications systems support remote teamworking, enabling healthcare professionals
to share information and communicate face-to-face, no matter where they are located.
P1000 and P3000 video conferencing systems
Using video conferencing technology, it is easy to get a second
opinion. Ricoh’s P1000 and P3000 Unified Communication Systems
provide real-time interactive audio and video communication with
multiple locations, enabling healthcare professionals to consult face-
to-face with other clinical experts.
Clinicians can interact via a live video link whilst sharing computer-
based information which might include images captured using a
Ricoh barcode enabled digital camera.
Ricoh’s P3000 portable system is as easy to use as a mobile phone. With a compact design, it features
an integrated system complete with camera, microphone and speaker. For users on the go, the battery
powered P1000 is based on tablet design. Its wireless technology connects seamlessly, enabling face-to-
face communication from virtually any location.
D5500 interactive whiteboard
Ricoh’s D5500 interactive whiteboard will make patient conferences, meetings and training sessions more
productive and cost efficient. Using the interactive whiteboard, it is easy to present computer or smart
device information and annotate it on-the-fly.
Touchscreen convenience enables users to draw, edit, move, resize
and save information. The D5500 can also be used as a display for
Ricoh’s video conferencing systems and can simultaneously share
content in real time using a ‘picture-in-picture’ function.
The D5500 is incredibly easy to use. There is no need to install any
software, simply connect it to a PC, iPad, tablet or smart phone.
Screen content can be printed on the fly, saved to USB memory, or
shared via email.
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PJ WX5361N projector
Ricoh’s high intensity data projectors will illuminate your healthcare presentations. Ideal for large meetings
and conference rooms, Ricoh’s PJ WX5361N and PJ X5371N will project in high definition onto screens up
to 300 inches in size, whilst the integral 16 W speaker fills the room with quality sound.
Both projectors support dicom technology and, in the healthcare environment, can be used to display non
diagnostic x ray images. Vertical and horizontal keystone correction automatically rectifies image distortion
and ensures that images are correctly displayed.
With helpful on-screen prompts and simple wireless connectivity, the PJ WX5361N ensures a simple and
user friendly operation.
Print servicesRicoh optimised NHS Health Scotland’s print
infrastructure, replacing legacy devices with a right-sized
fleet of MFPs and printers. A pull-print solution enables
confidential work to be collected from any device.
Ricoh’s solution streamlined the workflow, improving
productivity and generating significant cost savings.
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Indexed photographic records
A picture may paint a thousand words, but it only has value in medical diagnosis if it is linked to the
patient record and shared with other clinicians. Ricoh’s G700SE digital camera can be configured with a
barcode reader and used to index and upload photographs.
G700SE Barcode Camera
Designed to capture high-resolution photographic images in testing conditions, Ricoh’s G700SE digital
camera is water, dust and shock proof. The camera’s inbuilt resistance to water and chemicals make it
ideal for use in medical environments.
Using the camera, clinicians can easily record patient information when photographing an injury or
medical condition. The photographic image and barcode data is transmitted wirelessly by the camera and
can be quickly uploaded to the patient’s electronic health record.
Providing intelligent end-to-end solutions for the healthcare sector, our printers and MFPs can print
barcodes onto documents and wristbands, and our cameras and scanners can capture and record barcode
indexed information.
Technology is just one way to increase efficiency and improve patient care.
Innovative processes are essential to ensure critical information is captured,
integrated and can be easily accessed 24 hours a day.
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Printing, copying and scanning
From patient care to patient records, health care is personal. To support your patients, you need to print
specialised documents, such as wristbands, referral letters and prescriptions, effortlessly and affordably at
the point of need. With Ricoh’s healthcare printers and MFPs, it is as easy as 123.
Healthcare optimised printers and MFPs
Ricoh is a leader in print technology, providing versatile and
effective imaging systems for a global customer base. In
addition to our extensive range of office and production
print solutions, we also offer printers and MFPs which have
been optimised for healthcare applications.
Ricoh’s healthcare printers and MFPs combine everyday
convenience with long lasting security. They are fast,
affordable and effortlessly reliable. Depending on the model
selected, they provide the means to print, copy, scan and
share in colour and/or black-and-white.
Special features, developed for the healthcare market, include:
Tray Lock*
It is easy to secure specialised media, such
prescription forms, wristband stock and
other expensive or sensitive media, using the
optional tray lock feature.
Wristband Printing Ricoh’s healthcare printers and MFPs facilitate
effortless and cost-effective printing of
patient wristbands. Zebra Laserbands can be
bulk fed and printed in full colour.
TEFLON CoatingRicoh’s innovative Teflon coated paper
trays accommodate specialised media and
minimise misfeeds for uninterrupted print
runs.
Portable Print ConfigurationWith an SD card and the Portable Print
Configuration module, users easily can
transfer system settings from one device to
another, improving mobility.
Locked Print*
Protect patient confidentiality by securely
locking documents in memory until released
by the originator upon collection.
DataOverwrite Security*
Documents, data, address books and
passwords can be encrypted and information
stored on the hard drive overwritten up to 9
times to safeguard data integrity.
* Option, not applicable to all models
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B&W laser printers and MFPs
SP 5200DN/SP 5210DN and SP 5200S/SP 5210SF
Quick, easy-to-use and effortlessly reliable, Ricoh’s TEFLON
series healthcare optimised B&W laser printers and MFPs
support the print needs of surgeries and clinics. Time and cost
saving features, such as double-sided printing and network
connectivity, are provided as standard.
Healthcare professionals will benefit from impressive print
speeds, excellent paper handling and reliable performance.
For larger workgroups, our space-saving designs can be
expanded from desktop models to four/five-tray floor-standing
powerhouses.
Multifunctional versions of the product provide the means
to print and copy in black-and-white and scan hard copy
information in full colour. The MFP version also doubles
as a high speed plain paper fax machine. A high capacity
document feed automates scanning processes.
TEFLON B&W Laser Printers TEFLON B&W MFPs
SP 5200DN• 45 ppm, network ready,
duplex printer
• B&W printing
• 5 trays / 2850 sheets (max)
• 4-line LCD
• 80 GB HDD (opt)
Wristband printing
Locked print
HDD encryption (with HDD)
DataOverwrite (with HDD)
Tray lock (opt)
SP 5210DN• 50 ppm, network ready,
duplex printer
• B&W printing
• 5 trays / 2850 sheets (max)
• Colour touchscreen
• 80 GB HDD (std)
Wristband printing
Locked print
HDD encryption
DataOverwrite
Tray lock (opt)
SP 5200S• 45 ppm, network ready,
duplex printer and MFP
• B&W printing and copying, colour scanning
• 4 trays / 2300 sheets (max)
• 4-line LCD
• 80 GB HDD (opt)
Wristband printing
Locked print
HDD encryption (with HDD)
DataOverwrite (with HDD)
Tray lock (opt)
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Colour laser printers
SP C430DN/SP C431DN
Ricoh’s TEFLON series colour laser printers produce affordable
high-quality output at speed. Printing reliably onto specialised
media, such as Zebra Laserbands, they provide the means to
colour code critical patient care documents.
The compact A4 print engines deliver class leading
performance at a low price. Network ready and capable of
printing 35 or 40 colour pages per minute, they will meet the
print demands of busy surgeries and clinics.
Patient confidentiality is easily protected. Ricoh’s Locked Print*
technology holds documents in memory until they are released
by the originator. And address books, passwords and other
information stored on the printer’s hard drive can be secured
using Ricoh’s Hard Drive Encryption* option.
* Optional hard drive required.
SP 5210SF• 50 ppm, network ready,
duplex printer and MFP
• B&W printing and copying, colour scanning, fax
• 4 trays / 2300 sheets (max)
• Colour touchscreen
• 80 GB HDD (std)
SP C430DN• 35 ppm, network ready,
duplex colour printer
• Colour printing
• 4 trays / 2300 sheets (max)
• 4-line LCD
• 128 GB HDD (opt)
SP C431DN• 40 ppm, network ready,
duplex colour printer
• Colour printing
• 4 trays / 2300 sheets (max)
• 4-line LCD
• 128 GB HDD (std)
TEFLON Colour Laser Printers
Wristband printing
Locked print
HDD encryption
DataOverwrite
Tray lock (opt)
Wristband printing
Locked print
HDD encryption (with HDD)
DataOverwrite (with HDD)
Wristband printing
Locked print
HDD encryption
DataOverwrite
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Patient identification and security
Patient identification is central to healthcare administrative
processes. Barcode scanning speeds the capture and
interchange of patient information, enhancing the patient
experience and ensuring that medical professionals have
access to accurate and timely clinical information.
Zebra Laserbands
Ricoh’s healthcare optimised printers and MFPs can print
patient wristbands that have been personalised with a unique
barcode, a colour photograph of the patient and other essential
information, such as the patient’s name, date of birth, allergies
and medical conditions.
The wristbands reduce the risk of clinical or administrative error.
The patient’s identity can be verified from the photograph
and colour coding quickly informs medical staff of known
allergies. Scanning the barcode speeds the processing of clinical
information.
The Teflon coating of Ricoh’s healthcare optimised printers and
MFPs supports bulk printing of Zebra Laserband wristbands. As
well being easy to print, the Zebra Laserband wristbands are
comfortable to wear and have a hygienic wipe-clean surface.
Digitisation increases efficiency and provides significant cost savings. The
majority (62%1) of healthcare leaders plan to digitise their remaining hard
copy documents within the next three years. Zebra Laserbands speed the
interchange of information, enhancing the patient experience and reducing
administration.
1 Economist Intelligence Unit ‘Humans and Machines: The Role of People in Technology Driven Organisations’, sponsored by Ricoh
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IT Management
Using our proven best-in-class IT delivery and support
infrastructure, we can provide IT infrastructure services
and solutions for our healthcare customers. Our IT
services range from the supply of high performing
client devices to IT service desk support and the
provision of IT lifecycle services.
Ricoh’s Service Desk provides a single, reliable point of
contact for all client devices for IT related incidents. Our
powerful remote diagnostic system monitors the health
of client devices and our network of service engineers
can provide expert desk-side services and support.
Consulting assessment services
End-of-l
ife se
rvic
es
Cloud backup services
Pay Per Seat
On-site services
Provisionfor clients
Configurationservices
Deploymentservices
Service Desk & remote
management
IMAC-
D servi
ces
Supporting IT lifecycle needs, Ricoh also provides a variety of tailored IT services, including: testing
and certification, asset procurement and management, software imaging configuration, service desk
management, break-fix repairs, data cleansing and remarketing.
Power Office TOTAL Swedish support agency, Alna, has more than 80
affiliated psychologists and therapists working at remote
locations. Ricoh manages Alna’s IT infrastructure,
supporting its mobile workforce with state-of-the-art
systems and technology and providing attentive service
desk support. Ricoh’s Power Office TOTAL service has
improved business agility and reduced IT costs.
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www.ricoh-europe.com The facts and figures shown in this brochure relate to specific business cases. Individual circumstances may produce different results. All company, brand, product and service names are the property of and are registered trademarks of their respective owners. Copyright © 2014 Ricoh Europe PLC. All rights reserved. This brochure, its contents and/or layout may not be modified and/or adapted, copied in part or in whole and/ or incorporated into other works without the prior written permission of Ricoh Europe PLC.
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Managed document servicesRicoh supports the health and social services group’s
document infrastructure. Legacy devices were replaced
with a right-sized fleet of cost efficient MFPs. Proximity
printing safeguards patient confidentiality and a
scanning solution enables documents to appended to
the patient’s record. Ricoh’s solution has streamlined
document workflows and improved security.
Electronic document managementGerman healthcare organisation KHWE was keen
to improve the flow of information and reduce
administrative costs by digitising paper-based records.
A secure electronic health record system helped KHWE
to achieve its goals. The system enables healthcare
professionals to enhance patient care by accessing
medical information faster.
About Ricoh
As a global company specialising in office imaging equipment, production print solutions, document
management systems and IT services, Ricoh offers healthcare institutions true end to end solutions that
reduce time spent on these admin heavy processes and more time for patient care.
Ricoh works with leading healthcare organisations around the world. Our suite of solutions have helped
improve efficiencies by up to 20% and have delivered a reduced administrative workload for medical staff,
ensuring the focus is on patients, not paperwork.