Post on 21-Apr-2015
HDFC Online Banking
HDFC Bank Limited (BSE: 500180, NSE: HDFCBANK, NYSE: HDB) is an
Indian financial services company that was incorporated in August 1994. HDFC
Bank is the fourth largest bank in India by assets and the second largest bank by
market capitalization as of February 24, 2012. The bank was promoted by the
Housing Development Finance Corporation, a premier housing finance company
(set up in 1977) of India. HDFC Bank has 1,986 branches and over 5,471 ATMs,
in 996 cities in India, and all branches of the bank are linked on an online real-time
basis. As of 30 September 2008 the bank had total assets of Rs.1006.82 billion.[3]
For the fiscal year 2010-11, the bank has reported net profit of 3,926.30 crore
(US$863.79 million), up 33.1% from the previous fiscal. Total annual earnings of
the bank increased by 20.37% reaching at 24,263.4 crore (US$5.34 billion) in
2010-11.[4] HDFC Bank is one of the Big Four banks of India, along with: State
Bank of India, ICICI Bank and Punjab National Bank.
History
HDFC Bank was incorporated in 1994 by Housing Development Finance
Corporation Limited (HDFC), India's largest housing finance company. It was
among the first companies to receive an 'in principle' approval from the Reserve
Bank of India (RBI) to set up a bank in the private sector. The Bank started
operations as a scheduled commercial bank in January 1995 under the RBI's
liberalisation policies.
Times Bank Limited (owned by Bennett, Coleman & Co. / Times Group) was
merged with HDFC Bank Ltd., in 2000. This was the first merger of two private
banks in India. Shareholders of Times Bank received 1 share of HDFC Bank for
every 5.75 shares of Times Bank. In 2008 HDFC Bank acquired Centurion Bank of
Punjab taking its total branches to more than 1,000. The amalgamated bank
emerged with a base of about Rs. 1,22,000 crore and net advances of about
Rs.89,000 crore. The balance sheet size of the combined entity is more than Rs.
1,63,000 crore.
===Business focus=== HDFC Bank deals with three key business segments. -
Wholesale Banking Services, Retail Banking Services, Treasury. It has entered the
banking consortia of over 50 corporates for providing working capital finance,
trade services, corporate finance, and merchant banking. It is also providing
sophisticated product structures in areas of foreign exchange and derivatives,
money markets and debt trading and equity research
Wholesale banking services
Blue-chip manufacturing companies in the Indian corp to small & mid-sized
corporates and agri-based businesses. For these customers, the Bank provides a
wide range of commercial and transactional banking services, including working
capital finance, trade services, transactional services, cash management, etc. The
bank is also a leading provider of for its corporate customers, mutual funds, stock
exchange members and banks.
Retail banking services
HDFC Bank was the first bank in India to launch an International Debit Card in
association with VISA (VISA Electron) and issues the Mastercard Maestro debit
card as well. The Bank launched its credit card business in late 2001. By March
2009, the bank had a total card base (debit and credit cards) of over 13 million. The
Bank is also one of the leading players in the “merchant acquiring” business with
over 70,000 Point-of-sale (POS) terminals for debit / credit cards acceptance at
merchant establishments. The Bank is positioned in various net based B2C
opportunities including a wide range of internet banking services for Fixed
Deposits, Loans, Bill Payments, etc. With Finest of Technology and Best of Man
power in Banking Industry HDFC BANK's retail services have become by and
large the best in India and since the contribution to CASAi,e total number of
current and savings account of more than 50% ,HDFC BANK has full potential to
become Indias No.1 Private Sector Bank. HDFC Bank website including
hdfcbank.com and hdfcsec.com are not available 24X7. This has become a habit of
HDFCBank. Customers of the HDFC Bank are requested to check the website
availability 24 X 7 and if available can do the transaction. If the website is not
available they are asked to visit their home branch.
Treasury
Within this business, the bank has three main product areas - Foreign Exchange
and Derivatives, Local Currency Money Market & Debt Securities, and Equities.
These services are provided through the bank's Treasury team. To comply with
statutory reserve requirements, the bank is required to hold 25% of its deposits in
government securities. The Treasury business is responsible for managing the
returns and market risk on this investment portfolio.
Credit Cards Online FAQs
Who can use the Credit Cards NetBanking service?
All customers who have a valid HDFC Bank Credit Card and are registered for
NetBanking can use the Credit Cards NetBanking service. Your card account
should be live and in regular status for using this service.
How can I register for this service?
The process for registering your Credit Card for NetBanking is easy.
A. If you are an HDFC Bank Account Holder and have already registered
for NetBanking
Step 1: Choose "NetBanking" button on the HDFC Bank home page and
click on LOGIN.
Step 2: Click on "Continue"
Step 3: Once inside NetBanking, click on "Credit Cards" Tab
Step 4: Click on "Register New Card" link on the left side margin.
Step 5: Enter your Credit Card number, expiry date and the ATM PIN
number and click on "Submit".
After this one-time registration you will be able to access your Credit Card
account through your existing HDFC Bank account customer ID and IPIN.
B. If you are an HDFC Bank Account Holder and have not registered for
NetBanking
You have to first register for NetBanking service. The application form for
the same is available at all HDFC Bank branches and also on our website.
After you receive the IPIN (NetBanking password), please follow the steps
mentioned above.
C. If you hold a valid HDFC Bank Credit Card but are not an HDFC Bank
Account Holder
I have a HDFC Bank Credit Card and a current/savings account with
HDFC Bank. I have registered only for Credit Cards NetBanking. Will
I be able to view my HDFC Bank account details also?
No. Your Credit Card account is separate from your current/savings account.
If you have registered only for Credit Cards NetBanking, you will be able to
view only your Credit Card account details online.
What can I do using Credit Cards NetBanking?
Currently, you can use the following Credit Cards NetBanking features,
Enquiry
View Account Information
View Unbilled Transactions
View Statement
Requests
Autopay Register (Only for HDFC Bank account holders)
Autopay Deregister (Only for HDFC Bank account holders)
Statement on E-Mail
Register New Card
Deregister Card
Credit Card Payment (Only for HDFC Bank account holders)
Request for Duplicate statement
Pin request for Add on Cards
Loan Details
Why is my NetBanking password not functioning?
There could be various reasons for the password not functioning:
The password is case-sensitive and may not have been entered in the same
lower or upper case
You have not used the NetBanking facility for more than 180 days (or 120
days if you have registered only for Cards)
You have entered the wrong password five (5) times
How do I change my password?
After you have logged in, you can change your password using the "Change
password" option on the top part of the screen. You have to type the current
password & the new password in the respective entry boxes.
I have changed my password but am unable to use my old or new password.
What am I supposed to do?
This is possibly because:
1) You have not keyed in the new password correctly
OR
2) After Five unsuccessful attempts, access to NetBanking has been disabled for
security reasons.
Your password will be enabled after 24 hours. If you are not able to login even
after 24 hours, please go to the "Forgot password" option and choose a new
password.
What information can I view under account information?
The following details are displayed on the screen
Total Credit limit
(This the total credit limit assigned to you at the time of card setup)
Available Credit limit
(This is the credit limit available to you as of today and is exclusive of total
outstanding amount - Billed and Unbilled)
Available Cash limit
(This is the cash limit available to you as of today)
Total billed amount
(This is the total amount billed on your last statement)
Payment due date
(This is the payment due date for your last statement. Minimum Payment
has to be credited to your Card within this date to avoid Late Payment
Charges )
Minimum Amount due
(This is the minimum amount due as per your last statement.The balance
outstanding after paying the Minimum Amount due will be charged
interest).
Total unbilled amount
(This is the sum of all retail transactions - both debit and credit, done by you
after the last statement date.)
Total outstanding authorizations amount
(This is sum of all the retail transactions done by you but not appearing
under Total unbilled amount and the non-retail transactions after the last
statement date which are authorised by you and are yet to be billed to your
account. It includes the Cash-on-Call principal amount, EMI amount, Cash
withdrawal, and Balance Transfer amount which is outstanding on your card
account.)
Reward Points balance - Last Statement
(This shows the total rewards points you had accrued till the last statement
date)
Rewards Points balance - Current
(This shows the total reward points you currently have in your card account)
How can I view my monthly card statement?
The following details are displayed on the screen
Step 1: Click on the "View Statement" link that appears on the left side margin of
the screen.
Step 2: Select your card number and the period for which you want the statement.
Step 3: Click on "View"
How can I see the details of transactions done on my card after my last
statement date?
The following details are displayed on the screen
Step 1: Click on "View Unbilled Transactions" link on the left side margin.
Step 2: Select the Card Number and the type of transactions (Debit/Credit) you
want to view.
Step 3: Click on "View".
What is meant by unbilled transactions?
The transactions done on your card after the last statement date which will be
included in your forthcoming billing statement, are called unbilled transactions.
Can I make an interim payment for a month based on the online Account
Information even before the statement generation date for that period?
Yes, you can make interim payments based on the Account Information.
What is Autopay facility?
Autopay is a facility available to HDFC Bank account holders, which takes care of
the payment of your Credit Card bills. If you register for Autopay facility, your
Credit Card statement outstanding amount will be debited from your HDFC Bank
account automatically on the payment due date every month. The payment will be
credited in your Credit Card account on the next day.
How can I register for Autopay?
Step 1: click on "Autopay register" on the left side margin.
Step 2: Select the card number which you want to register for Autopay facility and
your HDFC Bank account number from which the payments will be done.
Step 3: If you want the full statement bill amount to be paid from your Bank
account select "Total amount due" and if you want only the minimum amount due
(5% of your total statement amount) to be paid every month from your Bank
account select "Minimum amount due".
Step 4: Click on "Continue" and then on "Confirm".
A message will be displayed on the screen confirming the successful registration of
your Credit Card for Autopay. Please Note that it takes 7 days to activate the
Autopay facility for your credit card account. If your payment due date is 7 days
away from the date of registration for Autopay, kindly pay your monthly bill this
time by the usual mode as Autopay will be effective from the next billing cycle
only.
Can I deregister for Autopay for only 1 month and then re-register for it?
Yes, you can deregister for the Autopay facility for 1 month and then you can
register for it again.
Step 1: Click on "Deregister Autopay" link on the left side margin.
Step 2: Select the card number which you want to deregister and click on
"Continue" and "Confirm" respectively.
A message confirming the successful Autopay deregistration for your card will be
displayed on the screen. Whenever you want to avail the facility again, you can
follow the steps for Autopay registration mentioned above.
How can I change my Credit Card ATM PIN?
Step 1: Click on "ATM PIN change" link provided on the left side margin.
Step 2: Select your card number from the drop down box and click on "Continue".
A message will appear on the screen confirming the successful submission of your
ATM PIN change request.
When will I receive my changed ATM PIN?
You will receive your new ATM PIN by post within 10 days from the request
submission.
How safe will my ATM PIN be?
Your ATM PIN is totally safe as no one (not even the bank staff) will have access
to it except you
Can I get my newly generated PIN online?
No, for security reasons, we send your ATM PIN only by post.
What is statement on E-mail? How useful is this?
This is a service wherein your monthly Credit Card statement will be sent to your
office/residence Email ID in PDF format once you register for this service. You
will continue getting the physical statement also. This is very convenient and time
saving for you. You need not wait for the physical statement and you can make
your Credit Card bill payments basis this E-statement.
How can I register for statement on E-mail?
Step 1: Click on "Statement on E-mail" on the left side margin.
Step 2: Select "Office" or "Residence" (wherever you want the E-statement to be
sent).
Step 3: Accordingly your office/residence Email ID will be displayed in the next
input box. Click on "Continue" and "Confirm".
A message will appear confirming your request for statement on E-mail. Please
note down the reference number which appears above the confirmation message as
it will be useful for any further communication with us.
How can I de-register for the Credit Cards NetBanking service?
Step 1: Click on "Deregister card".
Step 2: Select the card number and click on "Confirm" for discontinuing
NetBanking facility for your Credit Card.
How safe are my requests on NetBanking?
You can be assured of complete privacy when you use HDFC Bank's NetBanking
facility. We have built several checks to safeguard your NetBanking requests.
Before you gain access to your account, you will be asked to enter your unique
Customer/Login ID and IPIN/password to verify your identity. To maximise the
security and confidentiality of your requests, your password is not accessible to
anyone, not even to bank employees. When you log-in to NetBanking, your last
date and time of log-in will be displayed so that you can make sure that nobody has
accessed your account after that time. In order to ensure complete security, please
remember to completely log out of NetBanking after you have completed your
transactions.
Are there any special benefits to me for using NetBanking?
NetBanking saves your time and provides you the convenience of transacting from
your home/office.
What kind of hardware and software are recommended for using NetBanking
more efficiently?
Hardware: You need to have a Pentium PC with 32 MB RAM, 2.1 GB Hard Disk
Space with 500MB free space.
Software: You need to have a browser: Internet Explorer Version 5.5 or Netscape
Navigator Version 4.7.
What are the measures I can take to ensure greater security?
You should log out completely from the NetBanking when leaving your PC.
Change your password continuously, choose a 6 to 8 digit password
(alphanumeric) and change it regularly; avoid obvious passwords (names of
family members, pets, favourite musician etc), and don't reveal your
passwords to anyone.
You should not write the password down on any paper which may be easily
accessible to anyone.
Put in a power-on password in your computer so that nobody else can switch
it on without your authorization.
Have a screensaver password so that when you are away from your
workstation nobody else can access it.
If you think someone knows your password go online and change it
immediately.
If you are using the Internet in a public place (e.g. a Cyber Cafe) do not
leave the PC unattended, and ensure that no-one is watching what you type.
Logoff from NetBanking upon completion of your session. Use the Log Out
button to Log out so that the session closes and don't shut the window to Log
off. This will thus prevent the viewing of previous pages of your online
session through your PC.
You should consider running a Personal Firewall, which will prevent
unauthorised persons from accessing your computer and guard against the
introduction of malicious programs onto your PC.
How do I request for Duplicate statement?
Step 1: Click on "Request Duplicate statement" link provided on the left hand side.
Step 2: Choose a card and choose the month for which you want the Duplicate
statement.
For what period can I request for a Duplicate Statement?
You can request for a Duplicate statement for any of the previous 8 months +
current month. The duplicate statement (physical copy & email statement, if email
id is updated) will be delivered to your registered address in 7-10 working days.
Is there any charge for this service?
There is no charge for this service.
How do I request a PIN for my Add-On card ?
Step 1: Click on "Credit Card ATM PIN" link provided on the left hand side.
Step 2: Choose a card from the list and click on the "PIN Request for Add-On
Cards" link provided below.
Step 3: Choose the Add-On Card number for which you want the PIN and click
"Continue"
How will the PIN be delivered to me?
PIN would be dispatched to your mailing address as registered in our records.
Please ensure that your latest address is updated with us.
Can I request for ATM PIN for an Add-On card?
Customers can request for ATM PIN for their Add on cards also.
NetBanking
NetBanking is HDFC Bank's Internet Banking service. Providing up-to-the-second
account information, NetBanking lets you manage your account from the comfort
of your mouse - anytime, anywhere
Your Account Statement is just a click away !
You can download your Account Statement upto 2 years from NetBanking.
Download upto 6 months statement: This allows you to download statement for
current month and previous 5 months.
Download historical statement: This allows you to download statement for
Previous Financial year and the past 12 months. The Range is a maximum of 300
transactions.
The statement can be downloaded in the formats listed below:
PDF Format
Excel Format
MS Money Format
Text Format
Delimited Format
To view records prior to 2 years, please use the "Request Account Statement"
option or contact PhoneBanking or your Branch.
Introducing a simpler way to register for NetBanking without any paperwork.
You can now register for NetBanking online and instantly. Click here to
register now.
What can I do using NetBanking?
Our industry leading service provides a host of features at your finger-tips:
View Account Balances & Statements
Download upto 6 Account statement (for the past 5 months & current month)
Download Historical Account statement (for Previous Financial year & past 12
months)
Transfer Funds between accounts
Create Fixed Deposits/ Recurring Deposits Online
Request a Demand Draft
Pay Bills
Order a Cheque Book
Request Stop Payment on a Cheque
View Loan Details
View Tax Credit Statement
And lots more
View our NetBanking Demo to find out more about what you can do online.
Why should I use NetBanking?
Internet Banking is the most convenient and powerful way to manage your
account.
NetBanking is Real Time, giving you up-to-the-second details on your account.
It can be accessed anytime, from anywhere, giving you complete control over
your finances
There are no queues to stand in, or turns to wait for. With NetBanking you are
in control.
HDFC Bank's NetBanking service is secure. Using industry-standard
technologies and infrastructures, our service gives you peace of mind.
HDFC Bank NetBanking Secure Access
HDFC Bank has implemented a new security solution for its customers - Secure
Access
As your security is our top priority, we have initiated the Secure Access solution to
protect you from fraudsters and hackers - who are looking to find a way to access
your account.
Currently following transactions are covered under Secure Access
Transfer from one HDFC Bank account to other HDFC Bank account holders
(under distinct customer ID)
Transfer from HDFC Bank account to any other Bank's account (also known as
RTGS & NEFT)
Visa CardPay
Third Party Demand Draft through NetBanking
DirectPay / Online Shopping
Let us take you through the steps involved in Secure Access and how it serves to
protect your account
HDFC Bank’s NetBanking login is now a two step process
Screen 1 is where you key-in your customer id
Screen 2 is for your password
This is done as a security measure. On putting in your customer id, our backend
will verify if you are registered for Third Party Transfers.
If you are not Third Party Transfer registered, the next screen will have a box to
key-in your password.
If, however, you are registered for Third Party Transfers you will shown an
image and text that have been personalised by you during registration for Secure
Access.
Secure Access is an additional layer of security that is essentially a solution
protecting your account from hackers and fraudsters. Secure Access requires a one-
time registration effort from your side.
Why use Secure Access? Please click here to know more
To register for Secure Access you will need to:
Personalise an image
Personalise text
Answer 5 questions
Third Party Transfer Online
Third Party Transfer
Third-Party Transfer is a NetBanking feature for which you will need your unique
Customer ID and IPIN (password). Login to NetBanking to confirm that your ID is
active in our records.
What is TPT?
With Third-Party Transfer (TPT) you can transfer funds online from your HDFC
Bank account to another HDFC Bank/Other Bank account (beneficiary), anywhere
in India.
This is a real-time transaction and the debit and credit will reflect in the respective
accounts immediately.
Third Party Transfer can be initiated:
From your Account to other Bank Accounts using
National electronic Funds Transfer (NEFT) - The Funds transfer request made
by 6 p.m. will be presented to RBI on the same day. The Funds transfer request
made after 6 p.m. will be presented to RBI on the next working day. On Saturdays,
funds transfer request made by 12 pm. will be presented to RBI on the same day
and funds transfer request made after 12 pm will be presented to RBI on the next
working day. Funds transfer request made on non- working days will also be
presented to RBI on the next working day. Once the transactions are presented to
RBI, they typically get credited into the Beneficiary Account on the same day.
Real Time Gross Settlement (RTGS) - The Funds transfer request can be made
only from 9 a.m to 3.30 p.m.from Monday to Friday and from 9 a.m. to 12.30 p.m.
on Saturdays.There will be no RTGS transactions possible on Bank holidays and
Sundays.The money will reach the Beneficiary's Bank within the time stipulated by
RBI. Once the transactions are presented to RBI, they typically get credited into
the Beneficiary Account on the same day. click here to know more
Within HDFC Bank - From your HDFC Bank account to other HDFC
Bank accounts (different cust ids). Funds will be credited to the beneficiary
account instantly.
Visa CardPay - From your account to any Visa Credit Card within
India.Your account will be debited online, and the funds will be sent to the
beneficiary Bank within 2 working days using the Visa system. The
Beneficiary Bank will then transfer the funds to the beneficiary's card
account. click here to know more
Third Party Demand Draft - For issuance of Third Party Demand Drafts
from your account. DDs will be couriered to the mailing address /
beneficiary address provided within 4 working days.
DirectPay / Online Shopping. click here to know more
You can transfer upto a maximum of Rs. 10,00,000/- per cust id per day using this
facility. This amount can be transferred in parts or on a single basis.
I want to register for Third Party Transfer facility
Please follow the below steps to register for Third Party Transfer (TPT) facility
online
Login to NetBanking with your Customer Id and IPIN
Click on the 'Third Party Transfer' tab and follow the instructions
You will receive a One Time Password (OTP) on your Mobile No
Please note:
1. This service is for all customers who have their mobile number registered
with the Bank.
2. Current account customers need to be registered for financial rights in order
to conduct TPT transactions.
Please follow the steps below to check your registered contact details:
Log into NetBanking with your Customer Id and Password (IPIN)
Click on 'Contact Details' on the top right hand side to check if the contact
details are correctly updated
In case you wish to register for Third Party Transfer (TPT) by submitting a request
form, please follow the instructions below
Step 1) Fill up the TPT application form (duly signed by the account holder/s).
Step 2) Submit / send it to the nearest HDFC Bank Branch.
Step 3) All TPT requests submitted at the branch need to be accompanied with the
original Photo ID proof and a self attested copy of the same.
NRI Customers unable to visit the branch, can submit the TPT registration form
along with self attested Photo ID Proof.
Note / Important:
Request received through Phone Banking, NetBanking, e-mail, scanned, or
faxed copy will not be processed.
If your form is in order, the TPT facility will get activated within 4 working
days from the date of receipt of your request.
For any other queries regarding the above or to know the status of an existing
application, please call up phone banking or write to us with below details.
HDFC Bank Branch /mode where your request was submitted.
Date when your request was submitted.
How Can I Use TPT?
Inorder to use the Third Party Transfer service, you need to add a beneficiary first.
Steps to add a beneficiary:
Log on to www.hdfcbank.com and enter your Customer ID and Password
( IPIN)
Go to Third Party Transfer and click on "Add a beneficiary".
Select Beneficiary Type – Transfer within the Bank / Transfer to other bank
(using NEFT) / Transfer to other bank ( using RTGS)
Fill in the beneficiary details and confirm
To Transfer Funds choose the account you want to transfer funds from and also
choose the beneficiary. Enter the details of your transaction, fill in the transaction
amount, and submit the information.
Note :
The validity of the beneficiary's account will be the sole responsibility of the
user of Third Party Transfer.
A Joint Account Holder will not be allowed to transfer money unless he has
Financial Transaction Rights.
There are special regulations governing the Financial Transaction Rights of
Partnerships.
The beneficiary details will be activated post 12 hours.
Adding a beneficiary is a one time process.
HDFC BANK
Housing Development FinanceCorporation
HDFC Bank was incorporated in August 1994
Among the first in new generation commercialbanks
Registered office in Mumbai, India
Promoted by HDFC, the parent company
Listed in NSE, BSE, NYSE(ADR)
BRANCH NETWORK
1. 1416 branches
2. 3382 ATM’s in the country
3. 550 cities in India
4. All branches are OLRT connected
5. Representative offices in HongKong, NewYork, London & Singapore
BUSINESS PROFILE
o Major business key areas are:-
o Wholesale banking services
o Retail banking services
o Treasury operations
OBJECTIVES OF THE STUDY
To know concept of Banking sector & explorevarious services provided by
HDFC Bank
To know which is the most popular scheme of the bank & promotional
efforts adopted byHDFC bank.
To know problems faced by customers.
To find out awareness level & cause of dissatisfaction towards direct
banking channels.
To provide suggestions for improvement.
SAVING ACCOUNT
Ragular saving account
Sweep-in account
Senior citizen account
CURRENT ACCOUNTS
Ragular current account
Premium current account
HDFC bank trade
HDFC bank plus
FIXED DEPOSITS
Simple FD
Super saver account
5 year tax saving FD
OTHER SERVICES ARE:-
Loans
Demat account
Free 24 hours atm
Phone banking
Intercity/ interbranch banking
Net banking
Bill pay
Debit cards
FINDINGS
People get attracted towards special offers while opening an account.
Saving account is the most important product, next come FD then currently
and lastly demat account.
Super saving account is most important scheme in FD.
ATM facility is mostly used among all banking channels.
HDFC Bank is preferred the most because of facilities & better plans.
CONCLUSION
HDFC bank is providing a number of products & services to its customers. As we
have seen the features & benefits of these products & services. But the bank is
facing competition from both private & public sector banks. So bank should adopt
promotional efforts & should improve its products and services so that it can exist
in this competitive environment.
Bibliography
http://www.google.co.in/
http://www.hdfcbank.com
http://en.wikipedia.org/wiki/HDFC_Bank