div class=trans-pagebuttonPage 1button div class=trans-image amp-img class=trans-thumb alt=Page 1: Harvard Case Studies · Manzana Insurance Case Study Assessment ot Fruitvale Branch Declining profits Increased back log Competition out performing Fruitvale Workflow management poor src=https:reader034fdocumentsinreader034viewer20220525005f82a628d5813d18077db5b0html5thumbnails1jpg width=142 height=106 layout=responsive amp-img divdivdiv class=trans-pagebuttonPage 2button div class=trans-image amp-img class=trans-thumb alt=Page 2: Harvard Case Studies · Manzana Insurance Case Study Assessment ot Fruitvale Branch Declining profits Increased back log Competition out performing Fruitvale Workflow management poor src=https:reader034fdocumentsinreader034viewer20220525005f82a628d5813d18077db5b0html5thumbnails2jpg width=142 height=106 layout=responsive amp-img divdivdiv class=trans-pagebuttonPage 3button div class=trans-image amp-img class=trans-thumb alt=Page 3: Harvard Case Studies · Manzana Insurance Case Study Assessment ot Fruitvale Branch Declining profits Increased back log Competition out performing Fruitvale Workflow management poor src=https:reader034fdocumentsinreader034viewer20220525005f82a628d5813d18077db5b0html5thumbnails3jpg width=142 height=106 layout=responsive amp-img divdivdiv class=trans-pagebuttonPage 4button div class=trans-image amp-img class=trans-thumb alt=Page 4: Harvard Case Studies · Manzana Insurance Case Study Assessment ot Fruitvale Branch Declining profits Increased back log Competition out performing Fruitvale Workflow management poor src=https:reader034fdocumentsinreader034viewer20220525005f82a628d5813d18077db5b0html5thumbnails4jpg width=142 height=106 layout=responsive amp-img divdivdiv class=trans-pagebuttonPage 5button div class=trans-image amp-img class=trans-thumb alt=Page 5: Harvard Case Studies · Manzana Insurance Case Study Assessment ot Fruitvale Branch Declining profits Increased back log Competition out performing...