Post on 14-Jan-2017
Growing Fast and Staying Sane with Confluence
LYSET DEN BLIJKER • PROCESS INFORMATION MANAGER • VANDERLANDE • @DEN_BLIJKER
Agenda O U R C H A L L E N G E
C O N F L U E N C E I M P L E M E N T A T I O N
R E S U L T S
L E S S O N S L E A R N E D
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Baggage Handling
3.2 billion
Warehouse automation
Parcel and Postal
20 million
Openness People are open and like to help each other
Improvement
Innovation minded
We all feel that we need to keep improving to stay ahead
Innovation is key
Our challenge
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• Delivered in 105 countries • Located in 23 countries
Internationalization
Growth Number of employees
+ 20%
Colleagues working in silos
How can we make sure that all our colleagues all over the world stay up-to-
date and share their knowledge?!
“ ”
Vikipedia
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Confluence Implementation
One source One platform to find information
Worldwide
Teamplay
Available for everyone in all locations
Increase teamplay across teams and countries
Goals
How did we approach the implementation?
Technology Organization Culture / People
Trust
Ownership
Corporate Spaces Team Spaces
• Primary Goal - Share Knowledge
• Approval Workflow
• Primary Goal – Team Collaboration
• No Approval Workflow
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Kick-Off
• Joint Start • Planning
Information Analysis
• Content • Stakeholders • Structure
Training
• Workshop for future moderators
Content Creation
• Structure • Templates • Content
creation • Review
sessions
Go Live
• Celebrate ;-)
Way of working in teams
Results
3400 Unique Visitors
8800 Pages
It’s way more easy to onboard a new colleague!“
”
Finally a place where we can share our thoughts
and experiences!
“ ”
Vikipedia helps me to find information faster!
“ ”
One source 95% available in Confluence
We closed 2 old platforms
Worldwide
Teamplay
It’s available, but not fully used by everyone yet.
Improving
Goals reached?
Lessons Learned
Use the Early Adopters
Vikipedia is THE platform to share knowledge within Vanderlande
“
” Govert Hamers - CEO
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Expect younger colleagues to adopt right away
Search is not as easy as we thought
Project Scope
What will be YOUR key to success??
Celebrate
LYSET DEN BLIJKER • PROCESS INFORMATION MANAGER • VANDERLANDE • @DEN_BLIJKER
Thank you!
Let’s start celebrating with a Dutch treat: Stroopwafel